Complaints

This profile includes complaints for LKQ Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  LKQ Corp

  500 W Madison St Ste 2800 Chicago, IL 60661-2506

  
• 

  LKQ Inc

  7135 US Highway 70 W La Grange, NC 28551-8212

• 

  LKQ Broadway Auto Parts

  1572 Route 9 Stuyvesant, NY 12173

• 

  Keystone Automotive Industries

  655 Grassmere Park Nashville, TN 37211-3659

• 

  LKQ Inc

  2328 Womble Brooks Rd E Wilson, NC 27893-7947

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an 4.0 V6 engine from LKQ on 09/11/2022. When the engine arrived a little more than a week later, it was not the engine I ordered. It was a 4cyl something. Obviously, not what I ordered so I refused it. I received a call a day or two later to ask me why I refused the shipment. I explained the reason was because it was the incorrect part. I was told that I would have to wait until the part was returned to a warehouse so it could be verified to be incorrect. I asked to kept informed and was told I would be. A few days later I get a voicemail stating that the engine I refused was the the engine I ordered. Not true. (a different story surfaces later) I was told I would be getting a refund and I told them I would rather get the correct engine. I was told that accounting was pushing for a refund. Whatever! Well, after three weeks of back and forth I received a refund check that was less that what I paid. Of course I called them. The reason I got for the difference was because I ordered incorrectly. When I told the person I had the order conformation in front of me I was quickly put on hold. They came back and told me the part was correct and I just refused it. A little background, I've been a mechanic for over 40 years and I can tell if an engine is a V6 or a 4cyl. This company has done everything BUT take responsibility for their mistake. I needed that engine but according to them, I refused it. On what planet does that make sense? I had already ordered parts to adhere to their warranty requirements. BUT I REFUSED THE ENGINE I NEEDED. They're continually trying to make it look like it's my fault. I thought their mission statement said something about providing great customer **********************. I have worked with LKQ in the past and they used to be a good company to deal with but unfortunately, something has changed for the worst. I'm still waiting for a call back from management. It's been more than 2 days so I'm pretty sure it's not going to happen. We'll see.

  

  Business Response

  Date: 10/20/2022

  Good day,

   I have reviewed pictures of the engine sent and returned. The donor vin# *****************. *********************************** (stickered on the valve cover and the intake manifold part number 1l5e9k479 ae all point to the 4.0l engine sent. The restocking fee cannot be reversed.

   

  Respectfully,
  Customer Relations | **********************
  5846 **************, Antioch **. 37013
  
  

  Customer Answer

  Date: 10/21/2022

   
  Complaint: 18243178
  
  I am rejecting this response because: I'm sorry to have to disagree with the review of my order. I know the difference between what I ordered and what I received. It's easy for LKQ to "verify" the order citing vin and part numbers when all the people and places are under ********. 

  I'm sure that the re-stocking fee for the wrong engine won't bankrupt the company.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 11/01/2022

  Good day,

   As stated previously, the restocking fees will not be reversed.

  Respectfully,
  Customer Relations | ***********************************************************************************************. 37013
  
  

  Customer Answer

  Date: 11/04/2022

   
  Complaint: 18243178
  
  I am rejecting this response because: I have tears of experience in the automotive field yet I'm being told that I can't tell the difference between what I ordered and what I received. I would appear that there has been no attempt to investigate weather or not a mistake was made on their end and nobody is taking responsibility for it. Parts get labeled wrong all the time. It happens. When it does, the customer shouldn't have to pay for it. ********************** has held this stance since I rejected the part. Even the person I spoke to in the beginning had that tone in his voice. I wanted the correct motor and was put off. Again, I'm the customer here. One person against what apparently is, the most honest group of salvage workers ever. I'm not going away and this dispute will not get resolved if the lies continue.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:10/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 26th 2022, I purchased parts for a 2017 Kia ***** They were returned and I was told I would get a refund. I paid $698.38 for the parts. On August 5th 2022, I was only refunded $398.38. I have called many times; over 5. Between August 5th and today October 10th 2022. I have explained to them, I did not receive the full refund. In the middle of August, I was told they were looking into it. I was supposed to get a call from them at the end of August. I had to call them, but they still did not have an answer. Now they are not doing anything nor returning my calls. I've called twice in two weeks.

  

  Business Response

  Date: 10/18/2022

  Good day,

   We're sorry you've had such a frustrating experience. Could you please provide us with more information about where you purchased the part from -whether LKQ Online or a physical location? A copy of the invoice would also help to expedite the process.

  Respectfully,
  Customer Relations | **********************
  5846 **************, Antioch **. 37013
  
  

• Initial Complaint

  Date:10/09/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a recycled air conditioner compressor from LKQ in February 2022. I had it installed by my mechanic and within 30 days it seized and left me stuck on the highway. I had it to take it to a mechanic and it was confirmed that the compressor was defective and it cost me over $900 to get it fixed. I take the defective compressor and explain that it was defective and they refused to give me a refund $153.41. They (***************************** the sales person and her Supervisor ********) tried to work with me by giving me the option to get another used item and I chose to get 2 headlight lenses for my car which would have been an equal exchange. Great right?......when they called me (***************************** the sales person) to tell me that my headlight lenses where ready for pickup, after traveling cross town (23 miles) there was only 1 lens delivered. I request 2 lenses, I left it there because ***************************** the sales person said she would have another one delivered in a week. I waited a week and called to find out the status of the lenses and I kept getting the run around. I've been dealing with this issues over the spring, summer and here we are the fall and ***************************** the sales person does not respond to emails ******************************** or phone calls *************). I hope you can help resolve this issues for me.

  

  Business Response

  Date: 10/18/2022

  Good day,

   We're sorry you've had such a frustrating experience. Could you please provide us with more information about where you purchased the part from -whether LKQ Online or a physical location? A copy of the invoice would also help to expedite the process.
  
  
  Respectfully,
  Customer Relations | **********************
  ***********************************************. 37013

  Customer Answer

  Date: 10/18/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not satisfactory to me.
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 12/07/2022

   This message is regarding Complaint ID # ********- **********************. To date LKQ Corp has not resolved this complaint. I did receive a call from LKQ Corp about 2 months ago saying they needed to look into this complaint and to date there has been no resolution for a refund.
  
  Thank you for your assistance,
  
  ***************************

  

  Business Response

  Date: 12/13/2022

  Good day,

   LKQ sells parts from many different locations. I will need information in order to resolve this complaint. Please reply with an order number, location purchased from and names of employees you have attempted to work  with.

   

  Respectfully,
  Customer Relations | ***********************************************************************************************. 37013
  
  

  Customer Answer

  Date: 12/27/2022

   
  Complaint: 18188365
  
  I am rejecting this response because:

  Please see the attached receipt from LKQ (previously submitted). I have been responding to all the email sent to me from BBB. I received a call from LKQ after you reached to LKQ. They promised to reimburse me (a tactic that they always say) and to date I have not received any reimbursement. This problem goes back to the summer of 2021, I hope you can help me resolve this once and for all.
  
  *********************
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 12/30/2022

  Good day,

   Please return the part to the facility for a refund.

  Respectfully,
  Customer Relations | **********************
  5846 **************, Antioch **. 37013
  
  

   

  Customer Answer

  Date: 01/02/2023

   
  Complaint: 18188365
  
  I am rejecting this response because: The defective part was left with the customer ********************** Rep at the ******************************************************** location. ************** was notified of this also. With my Cardiac condition, I could not physically continue to carry this heavy part back and forth to their location after making several trips to the LKQ location. I did receive a call from the customer ********************** Supervisor saying that I would receive a refund after she checks something out. LKQ and their employees have been making go back and forth with this complaint for so long. Please help!!!
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 01/11/2023

  Good day,

   We are still willing to refund you after the return of the part or after you produce an invoice showing it was returned. Please contact the selling facility with either.

   

   

  Respectfully,
  Customer Relations | **********************
  5846 **************, Antioch **. 37013
  
  

  Customer Answer

  Date: 01/12/2023

   
  Complaint: 18188365
  
  I am rejecting this response because: The defective part was left at your warehouse in ********. ***************************** instructed me to leave it there because it was defective, and she will get back to me. I am still waiting.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:10/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/28/22, I went to the LKQ Self Service Auto Part location **********************************. Upon entering the business I was told I'd need yo pay $3.00 to go look for the parts for my vehicle, although there was no guarantee the two vehicles he'd shown me still had the part I was looking to purchase. Paid the $3.00 and was directed to the rear of the business and approx. location of the vehicles. Finding the parts I needed, I returned to the office whereas the clerk rung up the two items. Without any additional comment she stated a total price of $35.86 which I paid with credit card.When I took the parts to the repair shop that was fixing the car, the guy asked why did I pay for a 90 day warranty for a door panel and gas cap. either they fit or don't. I told him I didn't and he then showed me the receipt. The clerk had placed a warrant charge on each item and had said nothing to me. She never asked if I wanted a parts warranty, just charged it to the price. 9/30/22, I returned to the business and spoke to the staff, who informed me that a warranty charge is applied to all sales unless you tell them not to. Supposedly there is a sign at the cash register that says this and they as employees are not allowed to voice the policy. They can't ask the customer if they want the warrant, they just auto add the cost.I asked for a manager and the person, white male, black hair approx. age 35 confirmed the practice. Said there is a sign over the register and if you watch the register you can see when they add the warranty charge and ask that it be removed.Explained to the manager that that was fraudulent and deceptive behavior for a business as I didn't see any signage, and the clerk never asked, nor told me of a warranty cost. The items purchased were not mechanical and didn't require an operational warranty.Manager stated he understood my complaint, but his system would not allow him to refund the warrant fee. He also said this was a LKQ company policy and practice.

  

  Business Response

  Date: 10/11/2022

  Good day,

   The return policy and the 90 day warranty policy are posted clearly at the register and at the facility entrance. Parts are sold as is with no return unless the warranty is purchased. W will not be able to assist you further in this matter.

   

  Respectfully,
  Customer Relations | **********************
  5846 **************, Antioch **. 37013
  
  

  Customer Answer

  Date: 10/11/2022

   
  Complaint: 18158698
  
  I am rejecting this response because:the complaint was not the policy but the added cost of the warranty without the customer Having knowledge or agreed.  The clerk added the warranty cost without having asked if I wanted a warranty. The signage does not state a warranty charge will be added to all sales. This is fraudulent business practice.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 10/18/2022

  Good day,

   The signage clearly states that you must opt out of the 90 day warranty at the time of sale. It states that the warranty is added automatically. Once again, I cannot assist further in this matter.

  Respectfully,
  Customer Relations | **********************
  5846 **************, Antioch **. 37013
  
  

   

  Customer Answer

  Date: 10/20/2022

   
  Complaint: 18158698
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  As the customer I saw no such sign, nor was I directed to such policy.  When originally contacted by LKQ, a *********************** *************) on 10/2 returned call stated that the clerks were to advise customers of the warranty charge and there was no reason why they were not.  The store manager was new.  Hed spoken to the manager and would connect with him again after our conversation.  I was offered a refund but I refused.

  on October 12, I returned to the Durham LKQ looking for signage of this warranty signs referred in the response and didnt see one.  Although on the date I originally returned to the store, the manager referred to a sign which he said was posted at the payment counter, but never showed it to me.  He also said its posted on the company webpage.  Another reference I couldnt locate.

  I continue make the BBB, ** ************************ and LKQ aware that the action of this parts locations non-verbal price additions are fraudulent acts and a change in practice is warranted.  There is no acceptable solution.

   

  Given the company response, they appear not to have investigated my complaint, but stand by a company blanket statement, we have signs, but the law in ************** require more than the BBB, and if the BBB acceptance of the company response, they are complicit and no service to the community they serve.

• Initial Complaint

  Date:09/19/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mechanic ************ MECHANIC *********************************************************** purchase a motor from LKQ purchase date 03/18/2022 we went through three different motors and the third motor I had received when I got my jeep back in ***** was leaking oil and transmission fluid because of some seals reach an my jeep was over heating reached out to my mechanic he reach out to LKQ. He gave me their contact information. I reached out since ***** weve contacted them multiple times left the voice reps at LKQ representatives have emailed **** and ************************* had worked with us, and after so many times calling no resolution has been done. My engine has not been fixed, and no calls have been returned. I spent between the engine a mechanic with a warranty of $6,734.70 for issues after issue And nothing has been resolved with this company.

  

  Business Response

  Date: 09/27/2022

  Good day,

   The engine assigned to the invoice supplied was replaced and the shop was sent a $1500.00 check for labor. Please reply if you are having issues with the replacement engine sent.

  Respectfully,
  Customer Relations | **********************
  5846 **************, Antioch **. 37013
  
  

   

  Customer Answer

  Date: 09/27/2022

   
  Complaint: 18047615
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

  Yes, and this is the second engine that I had received that had it issues so this issue has not been fixed and no one has responded to me since I got my jeep back in April same engine in the jeep. The company does not respond by emails or Phone calls.so something needs to be done as I have paid for a engine that post work that son. 

  

  Business Response

  Date: 10/11/2022

  Good day,

   The part was sold to ************ Mechanic. We sent a replacement motor to a different shop. The engine was installed and we have not heard of any problems since. If youu are having issues still. Please report them to the purchaser so that another claim can be opened.

   

  Respectfully,
  Customer Relations | ***********************************************************************************************. 37013
  
  

• Initial Complaint

  Date:09/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PURCHASE DATE 9/11/2022 LKQ ***** ADDRESS ***************************************************** RECEIPT # ****************** (Receipt is poorly printed out and these numbers are accurate to the best of my ability.)TOTAL PAID $692.76 (this sum is exact on the receipt, appears clearly.)SEEKING REFUND OF ITEMS DAMAGED BY EMPLOYEE DURING CHECKOUT PROCESS. WARRANTY WAS WAIVED ON ALL ITEMS BUT MAJORITY OF ITEMS WERE MARKED AND SEVERAL ITEMS COSMETICALLY RUINED BY PAINT PEN USED BY THIS LOCATION FOR WARRANTY VERIFICATION.PLEASE CONTACT BY PHONE OR EMAIL.Went there today and purchased hundreds of dollars of parts from them, opted out of the warranty, all of my stuff was paint penned anyway and when I exited the building and began loading the parts up in my truck I discovered that they had ruined a set of leather headrests with their blue paint pen they use for warranty verification, the same warranty that I had opted out of on all parts purchased just a minute ago. Walked back inside with the headrests, the paint pen employee blew me off with attitude like I was an idiot and told me that marking shown wasn't from our marker despite seeing her going through the wheelbarrow I had and marking my stuff while I was watching the screen as things were added to the purchase order. Another employee stepped in and examined it, acknowledging that it was definitely marking caused by the paint pen, who then directed me to speak with who appeared to be their acting supervisor who originally rang up my purchase. This employee also acknowledged that the damage was done by their paint pen and refused to make things right. No refunds. I just want my money back on these damaged items, I do not want any trouble but I will work hard to make things right. I have given LKQ my business for years and have never had trouble with them, very upset with this last experience. They even paint penned my friend's canteen which was in the wheelbarrow, vandalizing it needlessly. Make this right please.

  

  Business Response

  Date: 09/20/2022

  Good day,

   The parts were sold as is and a warranty was not purchased. We will not be able to assist with a replacement or a refund.

  Respectfully,
  Customer Relations | **********************
  5846 **************, Antioch **. 
  
  

• Initial Complaint

  Date:09/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/11/20 I purchased an Engine for my 2006 ***** Avalanche through **************** LKQ Corp. ************ at their ****************************************************************************** location. On May 10, 2021, the Engine Died again and I happened to only be 20 miles from the original spot where my engine died in 2020. It was replaced at no cost and the n on June 2, 2022, that Engine Died! LKQ sent the Engine Through Auto Zone in Venice **, since My Mechanic Aamco Transmissions is located there. 1st I had to pay $4,163.15 Engine Block Removal and Replacement because My Mechanic wanted at least some type of payment to start working on the Truck. So my Truck was being held hostage because LKQ Wouldn't pay Aamco Transmissions until they received their Core (The Engine that was Being Replaced). When I called to see if LKQ received the Core (Engine), I was told Yes and that I would be receiving my Check from them for $4,163.15 in 2 weeks. That was on Wednesday Aug. 24, 2022, which I still have not received as of today 9/10/22 NOW: My mechanic replaced the Engine and Checked Everything Out. No Oil Pressure!!! Engine is NO GOOD!!! So now, LKQ is saying they are only paying for $800 of the $4,163.15 labor Fees for this Engine to be replaced again and they are sending a Replacement Engine, I'm Assuming through Auto Zone Again, so they are sending me a Check, but not sure for how much for the 1st Engine Replacement but the Second Engine replacement they say they will only replace engine and pay $800 and I'm responsible for the Remaining Balance of $3,363.15. My Warranty is A 3 Year, Unlimited Mileage plus $50 PER ************* labor reimbursement - Labor Paid only on Approved Claims after the factory Inspection, which it was APPROVED!! The 1st Time long block replacement is FREE. ALSO, Regardless of Reason for Failure on 1st Time Replacement, the First Time Long Block Replacement is FREE. Warranty claim # is Now: WC-****** (WC ****** and WC 72054-prev.# associated with the Current claim)

  

  Business Response

  Date: 09/20/2022

  Good day, 

  We're sorry you've had such a frustrating experience.  You will be receiving a call from one of our representatives to discuss further

   

  Respectfully,
  Customer Relations | **********************
  ****************************************** **. 

  Customer Answer

  Date: 09/25/2022

   
  Complaint: 18007990
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 10/10/2022

  Good day, 

   We are awaiting the return of the damaged part for inspection. We cannot complete the claim process without completing this.

  Respectfully,
  Customer Relations | **********************
  5846 **************, Antioch **. 37013
  
  

• Initial Complaint

  Date:09/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been purchasing cylinder heads from lkq for over 10 years and there is suddenly a variation on the price and what is included with the purchase. I am getting completely different prices at different locations.

  

  Business Response

  Date: 09/08/2022

  Good day,

   Please respond with examples of invoices that show this concern. Please include the name of the location you purchased from. 

   

  Respectfully,
  Customer Relations | **********************
  ****************************************** **. 

• Initial Complaint

  Date:08/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used auto part from LKQ for Purchase Amount: $489.21 when the part arrived I did not accept because it was the wrong part, the correct part cost $1,200 and they refuse to credit me the full $489.21 because they insist that I did not ask for the correct part when I know that I did. I requested a full refund and they only credit my account for $202 which is less that half what I paid. They ripped me off of almost $300, What can I do, they are an online company.

  

  Business Response

  Date: 08/30/2022

  Good day,

   I have reviewed our phone records regarding this purchase. You provided the sales rep with the stock number of the part you wanted. That stock number matches the part sent. There are shipping costs and restocking fees that need to be withheld when a scenario like this occurs. We will not be able to assist you further.

  
  Respectfully,
  Customer Relations | **********************
  ***********************************************.

   

• Initial Complaint

  Date:08/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 2010 Chevrolet Equinox 2.4L ************ 4 Cyl OEM 93K (LKQ287575465)Date of Purchase--8/23/2021 Order Number ************** Total-$2,095.20 *************************** did not get in vehicle until Jan. 2022 Before I bought the motor, I called the company to ensure it was legit. I asked about the warranty and they stated on the phone that I would be covered from the date the motor was installed. I have put very few miles on this motor. It shut off on my way to work. I called company and emailed. Both says not warranty and Motor is not covered. I asked for a supervisor, left message but have not herd anything back. They apparently are not going to help me out at all with this motor.

  

  Business Response

  Date: 08/30/2022

  Good day,

   I was unable to retrieve your order using the information provided. Please reply with a copy of your invoice, your invoice number or the phone number listed on the order. The location the part was purchased from would also help.

   

  
  Respectfully,
  Customer Relations | **********************
  ***********************************************.

  Customer Answer

  Date: 09/06/2022

   
  Complaint: 17762063
  
  I am rejecting this response because:
  Please see the attached invoice.

  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 09/27/2022

  Good day,

   The part purchased came with a 6 month warranty that began at the time of sale. The part was purchased on 7-23-21. The part is no longer under warranty.

   

  Respectfully,
  Customer Relations | **********************
  5846 **************, Antioch **. 37013
  
  

  Customer Answer

  Date: 09/27/2022

   
  Complaint: 17762063
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 10/06/2022

  Good day,

   Once again the part was purchased on 7-23-21. A 6 month part and labor warranty was purchased. That warranty has expired.

  Respectfully,
  Customer Relations | ***********************************************************************************************. 37013
  
  

  Customer Answer

  Date: 10/07/2022

   
  Complaint: 17762063
  
  I am rejecting this response because:I was informed from ****, the customer ********************** rep ******** the phone about the warranty.  It was stated the the warranty was 6 months after the motor was put in.  Im sure we can have an investigation and back track the phone conversation if need be.  We paid too much for the motor for it to c*** out like it did.  To me, thats is not good business and you have taken Advantage of a consumer that trusted the business
  
  Sincerely,
  
  ***************************