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Business Profile

Wholesale Beer

Molson Coors Beverage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Beer.

Complaints

This profile includes complaints for Molson Coors Beverage's headquarters and its corporate-owned locations. To view all corporate locations, see

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Molson Coors Beverage has 12 locations, listed below.

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    Customer Complaints Summary

    • 81 total complaints in the last 3 years.
    • 16 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/14/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Three months ago I submitted a $15.00 rebate. Rebate ID # ********** to be paid via PayPal. The rebate was approved for payment but never received. After multiple calls to the rebate Center I still have not received the rebate which has been approved.I sent a complaint, Ref: number ******** to Molson Coors Consumer Affairs requesting assistance. Their response was to contact the rebate centre, the same people responsible for the problem. Evidently consumer affairs has no interest in helping consumer resolve Molson's customer service problems.

      Business Response

      Date: 12/18/2023

      Good morning ******, thank you for bringing your issue with your $15.00 rebate forward.  I have asked our ************* to investigate the delay and understand your frustration.  I am hoping to have information by end of day Tuesday and will have Team come back to you.  Best regards, ******

       

      Customer Answer

      Date: 12/23/2023

       
      Complaint: 21009995

      I am rejecting this response because:
      Their response dated Monday 12/18 stated someone would contact me by Tuesday 12/19. It is currently 4 days later Saturday 12/23 and I never was contacted by anyone.
      At this point I have no intention of wasting more of my time with this unethical company.
      Please close the case as unresolved. I will accept the fact that the rebate program was probably a scam.
      Sincerely,

      *************************

      Business Response

      Date: 12/27/2023

      Greetings ******, I have had the ************* Team investigate with the rebate fulfillment team.  Your payment is in the process and we have raised this incident to our Molson Coors Marketing Team.  My sincere apologies for your experience.  ******

    • Initial Complaint

      Date:12/14/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased Miller Lite Beer 30pk with a rebate of $12.00 on June 3, 2023. I submitted the rebate form and received an email acknowledgement from MolsonCoors on June 17th that the rebate was approved and that my PayPal account would be credited within a week. As of this date I have not received the rebate despite numerous phone calls to MolsonCoors. I have never been given any satisfactory answer for why the delay! Tracking number is **********. Thanks for your help.

      Business Response

      Date: 12/14/2023

      Good afternoon ****, I have received your case through BBB; I see you have reached out to our ******************** for help.  I have asked the Team to find out why the issue is as you have been waiting a very long time.  Please stay tuned, we will see what is happening, Cheers ******

       

      Customer Answer

      Date: 12/17/2023

       
      Complaint: 21006322

      I am rejecting this response because: This response has not resolved the problem. I wish to keep this complaint alive until such time that I have received the rebate.

      Sincerely,

      ***********************

      Business Response

      Date: 12/28/2023

      Hi ****, No worries, appreciate your patience with this process.  We will keep you on our list to keep checking on your payment.  Best regards, ******

    • Initial Complaint

      Date:12/08/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am receiving unsolicited emails advertising alcohol to an email that is shared by minors. My household does not drink beer and never has and I have never provide any information to the company. Their representatives refuse to discuss anything with me unless I provide personal information including my date of birth. They refuse to transfer me to the marketing department, or supervisor or manager ("there's no one available") unless I provide this information. I had provided my phone number a month ago and was told someone would call me but they didn't. I received another solicitation today.

      Business Response

      Date: 12/11/2023

      Good morning *******, I have received your case through the Better Business Bureau.  I manage ********* ******** ************* Team and can help you.   I have found your case regarding receiving emails from our company.  I will need some info in order to remove you from our database.  Please let me know which brand you are receiving these promotion emails from and the email address.  I will alert the IT folks to have this email removed.  Hoping this will suit, Best regards, ******

       

    • Initial Complaint

      Date:12/06/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I submitted a rebate online on 05Dec23 regarding a 24 pack purchase on 04 Dec23 for rebate 23-16471. Purchase dates for the rebate is 30Nov23 to 04Jan23 for a purchase of a 20 pack or larger. My rebate was denied due to invalid receipt state. This is the second rebate I have submitted with this reason as why my rebate was declined. The picture of the receipt I sent was showed the entire receipt with date time of purchase, where it was purchased, and showed that the 24 pack of Coors light was purchased. If you are going to have a rebate program you should honor the program. I would respect it more if you just didnt have it then not honoring the program. My rebate tracking number: **********, please correct.

      Business Response

      Date: 12/07/2023

      Hi *****, Your case has been received and I am having our ************* Team investigate.  Stay tuned, ******

      Customer Answer

      Date: 12/13/2023

       
      Complaint: 20970063

      I am rejecting this response because:  I have yet to receive a resolution.  Rejecting to keep the file open.

      Sincerely,

      ***********************

      Business Response

      Date: 12/14/2023

      Good afternoon *****, I have reviewed your case and see that we are refunding you your  $20.00 to help make up for your unfortunate experience.  I am going to make sure your case has been processed, Kind regards, ******

      Customer Answer

      Date: 12/21/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:12/03/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 30 pack of. Coors light and in the box there was two empty beverages in the box unopened.The *** number is as follows ***********.

      Business Response

      Date: 12/04/2023

      Good afternoon ********, I have alerted our ************* Team of your issue and instructed to reach out to you for your container details.  Thank you for bringing this forward to Molson Coors.  Cheers ******

    • Initial Complaint

      Date:11/23/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I take photos of receipt and upc for rebate which look good on my phone but when uploaded are unreadable.This would be the 2nd time that coors will deny my rebate because of this same issue..

      Business Response

      Date: 11/27/2023

      Hi *****,   I have received your file this morning; I am going to have our ************* Team investigate and reach back out to you.  Please note it could be Wednesday before you hear from us due to the Thanksgiving weekend.  Best regards, ******

    • Initial Complaint

      Date:11/10/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As shown in the attached document, Molson-Coors has failed to rebate the correct amounts for cases purchased. After several attempts to work with them via chat and phone, I have still not received the correct amount(s). As detailed in the attached document, I do have records for each of the underpaid rebates. Thank you in advance for your assistance.

      Business Response

      Date: 11/12/2023

      Good morning ******, I am confirming I have received your case and documentation; I have alerted our Molson Coors ************* Team to investigate.  Please note, you have spoken to our fulfillment centre and I have flagged your case with the Team Manager.  

      Cheers ******

       

      Customer Answer

      Date: 11/16/2023

       
      Complaint: 20854987

      I am rejecting this response because:

      As documented, I have contacted the Molson Coors rebate team previously and the issues have not been resolved.  I filed a complaint with the BBB because I was unable to get a resolution via the Molson Coors online rebate site.  The site is often unattended, and the email option doesn't work.  The phone calls do not produce results.  I am looking forward to an actual resolution to this complaint, not just "we're looking into it".  Therefore, I cannot allow this case to be closed, as the company's initial response not a resolution.     


      Sincerely,

      ***************************

      Business Response

      Date: 11/17/2023

      Good afternoon ******, I have my ************* Team investigating; we should have information regarding your case by next week.  

      ******

      Customer Answer

      Date: 11/17/2023

       
      Complaint: 20854987

      I am rejecting this response because:

      Hi ******,

      My only choice is to reject the response, or the case automatically closes in 7 days.  If I chose to accept, the case closes immediately.  Hopefully, your team will respond next week, and we can close the case for everyone's benefit.  

      Sincerely,

      ***************************

      Customer Answer

      Date: 12/29/2023

      Please be advised that Molson-Coors ultimately honored the rebates addressed in this complaint.  I believe the one that took the longest to receive was either misplaced in their mailroom or misrouted by the USPS.  The other two rebates were resolved by Molson-Coors, it just took a long time.  In all fairness, I would like to post that the issue was ultimately resolved, but I am unable to post any updates on your system.  Is it possible for you to update your review to indicate the complaint was resolved?
       
      Thank you,
       
      ***************;  

    • Initial Complaint

      Date:11/07/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I submitted two rebates online in July 2023. I checked the tracking status for both rebates and supposedly both rebates have been fulfilled. However, I have not received anything in the mail or electronically via email. I contacted Molson Coors via chat and was told that the rebate checks were mailed. I still have not received anything. Now I can't even open a chat session to discuss the status. I tried Molson Coors contact us form but no one has responded to my issue.

      Business Response

      Date: 11/08/2023

      Good afternoon, I have received your complaint regarding your $10.00 prepaid visa.  I have alerted our ************* Team to investigate and respond back to you within the next 48 hours.  Best regards, ******

    • Initial Complaint

      Date:11/07/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have the same complaint as another individual filed on 9-27-2023 regarding Miller Lite Coors light rebate offer 23-15042 for beer purchased at Giant Eagle. The website states the offer code is not valid and will not allow me to proceed any further. There is no way to contact anyone to secure the correct offer code to request the rebates online. Another complaint states the problem lies with Giant Eagle not providing the correct rebate forms. All I request is the correct offer code to process the rebates online.

      Business Response

      Date: 11/08/2023

      Hi *****, I have received your message today; I am forwarding your message over to our ************* Team to help with the correct code, Cheers ******

       

    • Initial Complaint

      Date:11/03/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got an email from Miller Lite back on 04/02/2023 that I have won "Miller Lite J ****** Promotion!" According to the official rules, I was supposed to get my rewards within **** business weeks. It has been more than **** business weeks and I still don't have my prize! I have sent total of 8 emails on this and not getting any response at all! The only email response I got was to send the winning email screenshot which I did send back on 06/14/2023. What should I do? This big and supposedly a reputable company is doing a fraud by not sending rewards to the winner in a timely manner. I have sent emails on:06/01, 06/14, 07/08, 08/03, 09/05, 09/18 and 2 emails in October. I am going through unnecessary inconvenience and stress. This is just horrible and horrendous! I have attached screenshot of the winning email with this complaint for reference.

      Business Response

      Date: 11/17/2023

      Good afternoon *****, Our consumer Care Team have received a number of issues regarding this promotion.  We are actively investigating why some consumers have not received their prize and the unacceptable customer service at the rebate / fulfillment centre.  Thank you for bringing this forward to us.  Cheers ******

      Customer Answer

      Date: 11/18/2023

       
      Complaint: 20819569

      I am rejecting this response because:
      Business didnt say what is or will be the resolution for this! How long more customers have to wait? All of the affected customers, are we going to get something more for going through this unnecessary hassle?

      Sincerely,

      ***********************

      Business Response

      Date: 11/20/2023

      Good morning *****, I completely understand, leave the case open until we come to a suitable solution for you.  Thank you for your patience, ******

      Customer Answer

      Date: 11/21/2023

       
      Complaint: 20819569

      I am rejecting this response because:

      Business themself is asking to leave this case open until they can find a suitable solution.

      Sincerely,

      ***********************

    Molson Coors Beverage is NOT a BBB Accredited Business.

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