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Business Profile

Wholesale Beer

Molson Coors Beverage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Beer.

Complaints

This profile includes complaints for Molson Coors Beverage's headquarters and its corporate-owned locations. To view all corporate locations, see

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Molson Coors Beverage has 12 locations, listed below.

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    Customer Complaints Summary

    • 81 total complaints in the last 3 years.
    • 16 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/29/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sent in for Molson beer rebate of $12 in early June 2023. It was approved (tracking #**********) and I received an email on 6/17 stating it would be paid to my PayPal account the next week. The money never showed up. I contacted them and was told that they would put the submission back into their system. Almost immediately I got an email saying the rebate was valid and scheduled for final processing. That was probably around July 1. It has been at this stage since then despite numerous chats/calls to rebate center. About 10 days ago I sent a complaint directly to Molson/Coors and have not even gotten an acknowledgment of the issue.

      Business Response

      Date: 10/30/2023

      Hello ******, I have sent your file over to our ************* Team to investigate the delay.  Please advise if you have NOT heard from our Molson Coors Team within the next 48 hours, Best, ******

      Customer Answer

      Date: 11/02/2023

       
      Complaint: 20796592

      I am rejecting this response because: It said I would be contacted by their people within 48 hours and that time has passed without hearing from them.

      Sincerely,

      *********************

      Business Response

      Date: 11/06/2023

      Good morning ******, I have checked your file and noted that indeed my Team did not reach out with in the 48 hours.  I have since sent an urgent email to our Team Lead on our ************* Team.  

      I will be checking to ensure we resolve your issue with your rebate, Best ******

      Customer Answer

      Date: 11/13/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    • Initial Complaint

      Date:09/27/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchase Miller Lite today 9/27/2023 Went to submit rebate online. for 23-15042 rebate says its not valid. Phone loops me around with no one to talk too. Chat searches for a representative with no answer from anyone. Just waiting. I have had problems with Miller Lite rebates in the past. I was hoping they had the issues fixed Not only can i not submit a rebate i dont know how many i can submit!

      Business Response

      Date: 10/17/2023

      Hello *****, I have received your complaint regarding the ML rebate.  I have sent your case over to our ************* Team who will be reaching out to you directly.  Best regards, ******

    • Initial Complaint

      Date:09/24/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I HAVE THE ***** OF PURCHASE AND RECEIPT FOR THE MILLER LITE REBATE OFFER BUT NO "UPC CODE" NOR THE "OFFER CODE"

      Business Response

      Date: 10/12/2023

      Good morning ******, I have received your case this morning and have tasked over to our Molson Coors ************* Team.  One of our team will call you with this Offer Code information.

      Best regards, ******

      Customer Answer

      Date: 10/13/2023

       
      Complaint: 20650207

      I am rejecting this response because:  I DISCOVERED THAT GIANT EAGLE IS THE REAL CULPRITE.  THEIR CASH REGISTERS ARE NOT PRITING OUT THE RQUIRED COUPON.  HOWEVER COORS HAS FAILED TO CONTACT THEM TO CORRECT THE PROBLEM.

      Sincerely,

      *************************

      Business Response

      Date: 10/17/2023

      Hello ******, I have circled back with Team to reach out with the offer code.  Please confirm when you have heard from one of the Team, ******

    • Initial Complaint

      Date:09/19/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been in contact with Molson-Coors on and off for over a year asking them to remove my phone number from their system. I have never worked for them and have had my phone number for 22 years. I keep getting multiple automated phone calls when they have a lockdown due to an emergency and then again calls when all is clear. when I call them they put me through to security, take my number, and tell me they will pass it along to a "higher up" manager to resolve and tell me the manager will call me, well this never happens and I continue to get calls as recent as today Sept 19th, for evacuation. I keep getting the runaround and every time I'm patched through to security they cannot seem to figure out who would take care of this. Tired of getting mulitple phone call and automated voicemails.

      Business Response

      Date: 09/20/2023

      Hi *****, I am confirming I received your case through BBB regarding your cell number on our alert list.  I have to tell you this is a first for me.  Obviously the prior route that has been taken to remove your number has not been successful.  I will need to do a bit of investigating and will personally keep you posted.   Stay tuned, Best regards, ******

      Customer Answer

      Date: 09/22/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:09/12/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/8/2023 i submitted a information for a $15.00 rebate to Molson/Coors. I provide electronically each item they requested for the rebate. they provided a confirmation # **********. On 9/10/2023 I received a email stating the request was denied with no explanation as to what was needed to fulfill the rebate. To make matters worse, they provided no email or phone number to contact for a explanation.

      Business Response

      Date: 09/13/2023

      Hi *****, I have received your case and reviewed.  This is very strange, I have asked our ************* Team to review and investigate what happened.  Once we have this information, one of our reps will reach out and explain.  Rest assured, we will make this right.  Appreciate you letting us know about your experience, Best regards, ******

    • Initial Complaint

      Date:09/11/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Coors is not honoring request for rebates. Tracking numbers ********** and **********. State on website says invalid date, not submitted in time. I have proof that was submitted on 7-24-2023 online before the 7-31-23 deadline. The tracking says it was submitted later. I called Coors and emailed copies of all the proof including the date I printed the tracking number sheets and they said they would fix they gave me a case number ******** and for a 2nd incident case number ******** That one was a rebate for 2 so $10 that I could not submit online as it said the offer code was invalid, I was told to submit via email which I did with all the proof. I have not received these even though I have reached out and followed up on 8-8-23 and 8-28-23. Online tracking still says invalid date I am owed $20 for these rebates that I submitted the proper proof from the correct state purchased. Base on my experience and those listed there are some real issues with your rebate process.

      Business Response

      Date: 09/26/2023

      Hello ***

      I have received your complaint from the BBB.  Our consumer care team do have you on file stating we spoke to you and we would send your concerns to the rebate fulfillment centre.  We then processed a cheque in the amount of $20.00 to help off set this experience.   My apologies for the inconvenience, the cheque would of been processed the week of September 15th. 

      Please confirm receipt, best regards, ******

    • Initial Complaint

      Date:09/07/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 12 pack of Leinenkugel beer at a ******************************. Kroger printed a rebate form for the beer with instructions to include the original receipt with identification on the receipt the beer purchase. The form indicated eligibility for a 5 dollar rebate. I followed the complete instructions on the rebate form, and mailed this information into the rebate center. I received a postcard from rebate center notifying me they will no honor the request because of "no_product". This was a rebate form with the leinenkuegel beer identified as a qualifying beer, the receipt clearly had the product identified and all this information was mailed within the specified timeframe. I called their customer service center and was unable to resolve the issue. I expect them to honor the rebate offer. The rebate tracking number is **********.

      Business Response

      Date: 09/12/2023

      Hello ****, I have received your case and will have my ************* Team investigate this issue.  Best, ******

      Customer Answer

      Date: 09/16/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************

    • Initial Complaint

      Date:09/07/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 19, 2023 I submitted all required documentation (online) for a $10 rebate. On June 7, I received an email saying I would receive my rebate within 14 days (June 21). On June 25 I chatted with one of the ************* ***** ********* who said I should get it by July 10. On July 12, I chatted with another **** ******* who "escalated" the problem and I should get an email in **** business days with the result. Nothing was received, so I contacted them again on July 21 (7th business day) and chatted with ****. She said the "team review" was still in process and to check back in **** business days. July 26 (10th business day) came and went and nothing. I waited until Aug 23 to try contacting again. Once again I chatted with **** who said check back in 15 days (Sep. 7). Today is Sep. 7, I called and spoke to *****, who, again, told me it's still under review and to check back in **** business days. I then asked to speak to a supervisor, and then I was hung up on 6 minutes later. This is a TOTAL SCAM! Each time I contact someone I've been told "check back in **** business days". I want my $10!

      Business Response

      Date: 09/12/2023

      Hello ******, I am very sorry to hear of your experience with our ************** I have our ************* Team investigating your issue.  In the meantime, I have asked the Team to reach out and issue you a $10.00 check from us while we fix your issue.  Best, ******

      Customer Answer

      Date: 09/20/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      **** at MolsonCoors **************** told me (on Sep 13) that they would mail me a paper check and I should get it by Sep. 27 (the 10th business day of 7-10).

      I am assuming they will actually do this, as of today, when I am required to respond to this complaint, I've not received it, but today is only the 5th business day.


      Sincerely,

      *****************************

      Customer Answer

      Date: 09/20/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      **** at MolsonCoors **************** told me (on Sep 13) that they would mail me a paper check and I should get it by Sep. 27 (the 10th business day of 7-10).

      I am assuming they will actually do this, as of today, when I am required to respond to this complaint, I've not received it, but today is only the 5th business day.


      Sincerely,

      *****************************

    • Initial Complaint

      Date:08/31/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am owed a $12 rebate for buying their product. I have called on July 19/23 (spoke with ******) and again on 8/10/23 (spoke with ****. Both said it was pending and should be forthcoming in a week or 2. This despite an email (attached) from Molson on June 17th saying it was approved and that I should receive it with 14 days. The tracking number for my rebate is **********. I tried calling today and cannot get connecetd to speak with anybody. Please help.

      Business Response

      Date: 09/01/2023

      Good afternoon *****, I have received your file regarding your rebate issue.  I have assigned one of my ************* reps to investigate why you have not received the payment.  We will reach out after the long weekend.  Best regards, ******

      Customer Answer

      Date: 09/07/2023

       
      Complaint: 20548067

      I am rejecting this response because:
      Day 3 after a promise made to have someone on their part resolve it. Still no update provided. 
      Sincerely,

      *******************

      Business Response

      Date: 02/21/2024

      Greetings, ***************** Team had connected with ***** and offered a $12.00 check, rebate amount, and apologized for the inconvenience.  Cheers ******

      Customer Answer

      Date: 02/21/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************

    • Initial Complaint

      Date:08/09/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      While on vacation in the *****************, I purchased Molson/Coors products that offered a $5.00 Rebate on EACH product, up to four. On 8/4/2023, I submitted said REBATE OFFER, ONLINE, along with pictures of the appropriate documentation for two $5.00 rebates for the purchase of Molson ******** Beer and Coors Light Beer. I attached pictures of the ******** ****** receipt and the required Proofs of Purchase from the beer boxes. I was given Tracking #**********. Upon following up on the MolsonCoorsRebates.com website, my above noted Tracking # was marked as Invalid Receipt State, which means the State of purchase was NOT valid for said rebate offer. If that is the case, then the ***************** and/or ****** stores should not have said Rebate Offers made available to customers to file. The ideal outcome here would be to mail me my expected $10 rebate!

      Business Response

      Date: 08/10/2023

      Good morning ****, I have received your  case and have reviewed.  I have assigned your issue to one of our ************* Reps for investigation.   One of our reps will be reaching out to you within 24 hours with information about your claim.   Best regards, ******

    Molson Coors Beverage is NOT a BBB Accredited Business.

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