Business Profile

Wholesale Beer

Molson Coors Beverage

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Molson Coors Beverage's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

81 total complaints in the last 3 years.
16 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/08/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Below timeline for this rebate that has not yet been issued. I have called 2 times and have been told I would receive an email and.or payment but that has never happened. It appears Molson/Coors process is either flawed or fraudulent as this also happened to me last year so I had to get BBB involved and was told the process was fixed but apparently its not. The systemic issues remain and its likely Im not the only one who has not received what was promised. 5/24/23 - Submitted all required material online, received confirmation email that it was received.6/13/23 Received approved rebate email (below) Claims it will be paid within 14 days. didnt happen 7/22/23 Called and spoke to ***** who will escalate request. Promised to send email with action within 72 hrs. Didnt happen.8/8/23 Called and spoke to *******. Confirmed escalation above but has no reason why rebate has not been paid. Cannot give answers. Claims they will respond this week (although unlikely given history)
Business Response
Date: 08/09/2023
Good morning ****, I have received your case this morning; I am reaching out to our ************* Team to reach out to the Rebate fulfillment centre to figure out what is going on with your refund. I am hoping we will have answers in the next 24 hours. My apologies for your experience, Best ******
Customer Answer
Date: 08/12/2023

Complaint: 20442072

I am rejecting this response because:
The last response from Molson/Coors claimed I would have a response/action w/i 24 hrs. That did not happen nor the last 3 promises that were made. This seems to be a pattern with Molson/Coors of promising something and not following through. Not only has the rebate still unpaid, but several actions they agreed to have also not been executed. This is exactly the behavior that all consumers dislike.

Sincerely,

*************************
Business Response
Date: 08/15/2023
Hi ****, I have no words, I will light some fires as you should have heard from Team last week.
Customer Answer
Date: 08/23/2023

Complaint: 20442072

I am rejecting this response because:
This is the 6th time I've been promised action yet nothing happens. Another week has passed and responses like the last one: "I should have heard from team...etc, etc." does nothing to satisfy this obligation. Not sure why a simple rebate that has been approved cannot be paid after 3 months. It is clear Molson/Coors has some systemic issues and cannot control 3rd party (rebate) providers. I have contacted a local news station as they too cannot believe the delays and record of no action. Maybe they can find a way to get the money that Molson/Coors owes me. Sadly, this is the same thing that happened last year so its pretty clear Molson/Coors has no interest in finding out what causes these delays or fixing the process.
Sincerely,

*************************
Business Response
Date: 09/05/2023
Good morning ****, I have been able to access your file; it shows we issued a cheque of $40.00 to you from our ******************************** in July. Please advise if you have not received this payment.
Kind regards, ******
Please note - we are not the ************************* and have issued this payment as a one time good will gesture.
Customer Answer
Date: 09/06/2023

Complaint: 20442072

I am rejecting this response because:
I never received any check for $40 in July or any other month. Please provide proof of where that was sent. It appears your records are flawed as well because the rebate was for $72, not $40. I also take exception to your statement that this was in "good faith" when it is clear that Coors/Molson owes me $72 from a legitimate rebate submitted months ago. This case will not be closed until I have payment of the approved amount AND communication as to why this process has yet to be resolved.
Sincerely,

*************************
Initial Complaint
Date:08/07/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Around July 25 I applied for a rebate advertised by Coors: a $10 rebate with the purchase of a 30 Pack and the purchase of $10 of meat. I provided Molson Coors with a photo of the receipt and a photo of a bar code showing that I had made these purchases. They refused my rebate saying my address is invalid, it is not. When I tried to contact them via chat on their web site the choose subject option did not work and I was not allowed to continue. I can provide photos of the receipt, the Bar code and the promotion. I was not able to upload all the photos as there is a 5 mb limit on your site. I can also provide photos of letters I have received at this address , showing that the address is valid.
Business Response
Date: 02/21/2024
Greetings, *********************** submitted documentation for a $10.00 rebate, however his address was not valid. Molson Coors ************* Team reimbursed *********************** the $10.00 rebate he submitted to receive. Cheers ******
Customer Answer
Date: 02/21/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:08/05/2023
Type:Product Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I filled out a rebate for $10 and it's been processing since mid June but hasn't been fulfilled. I tried both mobile and to try on full website to submit ticket but it won't let me based upon a promo number. Here's the info from their website: Track a rebate Rebate Status :********** Status : In Process Your rebate is valid and is scheduled for final processing. Please refer to your rebate form for estimated processing times.Promotion Name :SAVE $5.00 AFTER REBATE* off the purchase of ONE (1) 24-pack or larger of Coors Light, Coors Banquet, Miller Lite, Miller Genuine Draft or Miller64 (12 oz. cans only).Submit Date :06/02/2023 Rebate :$10.00 Submission Type ON-LINE
Business Response
Date: 08/08/2023
Hello ******, I have received your case and have noticed that you have let our ************* Team know of this issue. I am going to ask that one of my Team reach out to you to discuss your issue. Cheers ******
Customer Answer
Date: 08/10/2023

Complaint: 20426920

I am rejecting this response because: like other complaints listed in regards to these promotions, no one has attempted to reach out to me.

Sincerely,

*************************
Business Response
Date: 08/11/2023
Hi ******, I am so sorry no one has called you; I have your case and see that an email was sent. We will make this right, stay tuned, ******
Customer Answer
Date: 08/22/2023

Complaint: 20426920

I am rejecting this response because: I have received message and called to which they said wait another 5 days. Since that time frame has passed and still no refund I doubt the business actually cares and seems to prolong the issue until I get tired or stop responding. This isn't the way to treat your customers.

Sincerely,

*************************
Business Response
Date: 02/21/2024
Greetings, ****** had not received his rebate, was given a runaround at the Rebate Fulfillment Centre. We escalated his case, hoping he has received his rebate by now. We are aware that this process is flawed and are fixing. Cheers ******
Customer Answer
Date: 02/21/2024

Complaint: 20426920

I am rejecting this response because: it's still in process for the greater part of a whole yr. Also since I included the tracking # on the original complaint the person responding could've easily checked the website. Only reason they wouldn't is to try and clear the compliant as no response or resolved which is still unresolved.

Sincerely,

*************************
Business Response
Date: 02/22/2024
Good afternoon ******,
My apologies for this inconvenience,
I have instructed our ************* Team to send out the rebate that is owed to you.
Please confirm the amount,
Best
***********;
Customer Answer
Date: 02/22/2024

Complaint: 20426920

I am rejecting this response because: I just got off a call where ******* said they would get a manager to call me back so it's not resolved. I will update if needed and if manager calls me back.

Sincerely,

*************************
Initial Complaint
Date:08/01/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Molson Coors is running a rebate of $5.00 which they refused. It said "invalid receipt state". I'm not sure what that even means. I live in **** and the rebate was good for **** residents. The receipt is a little hard to read but that's what ****** gave me. I even circled the item.
Business Response
Date: 08/04/2023
Good morning *******, My sincere apologies for the delay in my response back to you. I have reached to our Molson Coors ************* Team to reach out to you as that team will be investigating your case. Rest assured we will make this right, Best ******
Customer Answer
Date: 08/08/2023

Complaint: 20407149

I am rejecting this response because:
Technically I'm not rejecting the response. The business said they would resolve this issue. I don't want to close this complaint until the issue is resolved.

Sincerely,

***************************
Business Response
Date: 08/21/2023
Good morning *******, Apparently this has been an issue in the back end. I have instructed Team to process your rebate from as this issue seems to be dragging on. Once the issue is resolved your original rebate will be processed through the Rebate Centre. My apologies for this inconvenience. Best regards, ******
Customer Answer
Date: 09/05/2023
Complaint: 20407149

I am rejecting this response because:
Hello,
The only reason I haven't responded is I'm wait to see it Molson Coors
Beverage Company sends me my rebate. So far they have not.
I didn't want to close this complaint until I received my rebate.

Thanks,
***

***************************
915 *********************
*********** ** 45068

Sincerely,

**************************;
Customer Answer
Date: 09/05/2023
Complaint: 20407149

I am rejecting this response because:
Hello,
The only reason I haven't responded is I'm wait to see it Molson Coors
Beverage Company sends me my rebate. So far they have not. I didn't want to close this complaint until I received my rebate.

Thanks,
***

***************************
915 *********************
*********** ** 45068

Sincerely,

**************************;
Customer Answer
Date: 09/05/2023
Complaint: 20407149

I am rejecting this response because:
Hello,
The only reason I haven't responded is I'm wait to see it Molson Coors
Beverage Company sends me my rebate. So far they have not.
I didn't want to close this complaint until I received my rebate.

Thanks,
***

***************************
915 *********************
*********** ** 45068

Sincerely,

**************************;
Business Response
Date: 09/15/2023
Hello *******, I checked your file and see you spoke to a rep on September 7th and we have issued a cheque. Please let me know when you have received it, many thanks, ******
Customer Answer
Date: 09/19/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:07/31/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Rebate not delivered. Tracking # doesnt exist. **********. Molsom coors sent email saying it was to be sent. No where to be found. Email sent 7/4/23 saying arriving.
Business Response
Date: 08/01/2023
Good morning *******, I received your case this morning regarding payment not received. I am assigning one of our Molson Coors ************* Rep to reach out to you for additional information. I am assuming you received an email from the ************************** We will need to know what promotion you submitted your info to and we will work with the rebate centre to resolve. Kind regards, ******
Customer Answer
Date: 08/03/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:07/23/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
April 26, 2023 received email from Miller ********************* Tab promo that I won $20 venmo but never received as of present. Filed Case # ******** but they keep replying with the same generic email and no $20. ********************** ***************** *************************************************** phone *********** is the info I have submitted to them MANY times upon request.
Business Response
Date: 07/24/2023
Good morning ****, I have received your Rebate Issue regarding your payment. I have asked my Team to reach out for any additional details we may need to resolve and ensure you receive your $20.00 payment. You should hear from a rep in the next 48 hours. Best regards, ******
Customer Answer
Date: 07/29/2023

Complaint: 20363143

I am rejecting this response because: it has been 72 hours and still did not get a response when they indicated I would hear from them in 48 hours.

Sincerely,

*****************
Business Response
Date: 07/31/2023
Hi ****
I just looked up your case in our ************* system; I see we emailed you that we were going to investigate, but no further action. My apologies, I will reach out to Team for an update. Please stay tuned, ******
Customer Answer
Date: 08/04/2023

Complaint: 20363143

I am rejecting this response because: STILL never emailed or called with a resolution as promised.

Sincerely,

*****************
Business Response
Date: 02/21/2024
Greetings, ***************** had won a Steelers sweatshirt; we have escalated his case to our Molson Coors Incentives Team, I am hoping he has received his prize. Cheers ******
Customer Answer
Date: 02/21/2024

Complaint: 20363143

I am rejecting this response because: no prize has been received.

Sincerely,

*****************
Business Response
Date: 02/22/2024
Hello ****, I have received your case through BBB; I am instructing our ************* Team to fulfill this Venmo payment of $20.00. I apologies for the delay and inconvenience. ******
Initial Complaint
Date:07/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
You did not ***** your rebate on two cases of beer I bought. Sounds like it's a mass thing. It's just crappy business.
Business Response
Date: 07/21/2023
Good morning ******, I have received your complaint regarding your rebate. I will have one of my ************* Team reach out for additional information which we will need in order to see what has gone wrong. Stay tuned, we will see what happened. Cheers ******
Initial Complaint
Date:07/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They wont honor their rebate. I submitted all the correct information and I received an email that my rebate couldnt be approved but didnt give me a reason. I tried to call them and you cant get ahold of a person. I want my rebate.
Business Response
Date: 07/17/2023
Good day ******, Your case has come to my attention. Please allow my Molson Coors Consumer Team to investigate as to why your submission was not approved. Once we have investigated, one of my Team will reach out. Best regards, ******
Customer Answer
Date: 07/20/2023

Complaint: 20322681

I am rejecting this response because:
The company still hasnt contacted me and I have no way of contacting them because their customer service number does not allow you to speak to someone.

Sincerely,

***************************
Business Response
Date: 07/21/2023
Good morning ******, I have checked our consumer system, we do have your case created. I am investigating as to why one of the reps did not reach out. Stay tuned please, ******
Customer Answer
Date: 07/27/2023

Complaint: 20322681

I am rejecting this response because:

I have still not had anyone reach out to me about this. Based on the other complaints it doesnt look like they will ever resolve this.

Sincerely,

***************************
Business Response
Date: 02/21/2024
Greetings,
Molson Coors ************* Team responded via email to *********************** request for her rebate. Our ************* Team did refer her to our ************************* as instructed by our Consumer Incentives Team as we do not process the rebate payments. I am hoping ****** has received her rebate payments. Kind regards, ******
Customer Answer
Date: 02/21/2024

Complaint: 20322681

I am rejecting this response because:
I was contacted that they were looking into it but still havent received anything from them.

Sincerely,

***************************
Business Response
Date: 02/22/2024
Good afternoon ******, I have received your case through the BBB; kindly let me know the amount of your rebate and we will have your rebate fulfilled through our ************* Team. Please accept my sincerest apologies for this experience, ******
Initial Complaint
Date:07/13/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was on vacation in ******** over the 4th of July. I purchased a Molson Coors product based on a rebate they were offering. I submitted the rebate with tracking number 1033382373.I received a reply that the state was invallid. Why did they offer a rebate inbthe state if the stae of ******** was not valid for the rebate. If that was the case i would have purchased a different brand. For resolution i would like the original 5 dollare rebate or refund the price of the product.
Business Response
Date: 07/14/2023
Good morning *******, I have received your issue with this rebate. I have forwarded your information over to our Molson Coors Team to investigate. Once this information is secured a rep will reach out. Best regards, ******
Customer Answer
Date: 07/14/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:07/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was denied my $5.00 rebate because molson claims I did not provide a retail location. Which I did. (And if I did not its in the photo of the receipt I provided) They do not allow you to review the initial rebate. If you would go through this process yourself you would see how they make it difficult to correct the additional information they claim they need to process it. If I had access to original documents or original rebate form I submitted I can prove the information they requested is provided. I also dont recall them requesting the information. And if they did, why did they accept it in the first place. Also why wait so long to bring it to my attention. Im curious if this process is regular business practice for them to avoid paying out.
Business Response
Date: 07/12/2023
Good day ******, I have received your file regarding your rebate; I will have my Team at Molson investigate your claim with the fulfillment company. Once we have information we will come back to you, sorry for this inconvenience, we will make it right, Best ******

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Molson Coors Beverage is NOT a BBB Accredited Business.