Reviews

This profile includes reviews for Dyson, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Dyson, Inc. has 12 locations, listed below.

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  Dyson, Inc.

  1330 W Fulton St # 5th Floor Chicago, IL 60607-1137

  
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  Dyson, Inc.

  106858 Hazelhurst Dr. Unit 16103 Houston, TX 77043

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  Dyson, Inc.

  PO Box 129 Carlyle, IL 62231

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  Dyson Service Center

  112 Marshall Dr Warrendale, PA 15086

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  Dyson Service Center

  14833 N Dale Mabry Hwy Tampa, FL 33618-2027

Review Details

• Review fromTodd R

  Date: 07/29/2024

  1 star
  It's really astonishing how bad this company treats their customers. I've been without a working vacuum since April. First, they sent me the wrong part, then sent me another non-working part to fix the problem. Eventually the agreed to send me a new vacuum after I complained for the 10th time. It's been 6 weeks and still no replacement has arrived. This is a nightmare company to deal with as they've outsourced all customer service and are totally unresponsive.

• Review fromJulie B

  Date: 07/29/2024

  1 star
  We bought a brand new Dyson Vacuum XL (our 5th Dyson in a lot of years) and the wheel broke off of the cleaner head. We called and they didnt have the part but said they would email us when it came in. Two weeks later we got the email and called them right away but they were already out of the part again. This was June 5, 2024. As of July 29, 2024 we still do not have a timeframe for the new part and we are using a broken vacuum that we paid full price for. Their next solution was to send us a new vacuum but we would have to send the broken one to them first. This would require me to go 2 weeks without a vacuum and I have two German Sherpard's. The amount of dog hair that would accumulate in 2 weeks would be insane. **************** just keeps reading from their prompt over and over that this was the only option for us. I think it is terrible customer service when you ask the customer to go 2 weeks without a vacuum when the customer trusted that the product they bought would work.

• Review fromAnthony A

  Date: 07/28/2024

  1 star
  Purchased a Dyson Outsize+ back in May 2024. After 2 weeks of light vacuuming, I started having problems with the unit shutting off/on.I went through all the usual troubleshooting methods. After that didnt work, I started contacting Dyson support. Each time I contact support after a month, I get the same response. Parts are out of stock, no eta.I spent more than $400 on a vacuum that doesnt work properly and I have no idea when this will be resolved.I would never buy another Dyson again.

• Review fromkay o

  Date: 07/27/2024

  1 star
  I purchased a Dyson professional for my work & it only lasted a little over a month until it completely died on me. I spoke to 5 people before I was able to get a return shipping label from them. I was notified that it had been received on July 1st & then told it would be 14 business days until I would receive my dryer back. It is July 27th & I have not received my blow dryer nor any update for that matter. I had to purchase a shark blow dryer in the meantime of Dyson trying to handle my dryer. I am disappointed & frustrated that it's this complicated to get my dryer fixed. Purchasing a whole other dryer while I wait for my Dyson is unacceptable but necessary for this matter. I will not be purchasing any Dyson product again, which is a shame because I love my vacuum & purifier.

• Review fromMichaela W

  Date: 07/27/2024

  5 stars
  I read so many negative reviews and feel that I need to let people know about my positive experience with Dyson. I purchased the Gen5 detect in January 2024. I really like this vacuum. In July 2024 one of the wheels on the motorhead came off and a week later the other one broke off. This makes vacuuming the carpets difficult. I chatted with a support agent and they told me that the part was currently out of stock and they would let me know when it's available. The following week I chatted in again and was given the opting to exchange my Dyson for a new one. I agreed and sent the machine off via **** Dyson paid for shipping and packaging the machine. It took about 10 days from the time I shipped off my Dyson to the time I received a brand new vacuum. Now I call that great customer service. Thank you **********************!

• Review fromJoanDyson

  Date: 07/20/2024

  1 star
  I purchased a Dyson Outsize machine in March, 2024, struggled with it a bit, and have been attempting to get warranty service since the end of May, 2024. It is now July 20, 2024, and my machine is nonfunctioning. Like: When working, this machine is an amazing cleaning tool. The laser finds everything so the end result is wonderful.Dislike: **************** is non-existent. Initially, the wand on my machine was extremely difficult to detach. (It has to be detached to empty the bin.) But after about two months, it simply stuck and I reached out to Dyson for assistance. I have spent hours on their chat line and phone line asking for help. Some reps have simply cut me off and I have never heard back from the reps who said a resolution was coming. Thus I have a $699 machine that is nonfunctioning. I would never recommend Dyson to a friend.

• Review fromMichelle B

  Date: 07/19/2024

  1 star
  Absolutely the worst products and customer service. I have purchased 2 ********************** commercial supersonic hairdryers both have broke within a year. One I sent back for a replacement because it's only 2 months old and the new nural hairdryer they sent was broke. So I sent that back on 6/25/24, I have had to make 2 phones calls to check on the status of the replacement and now they are saying there was an error on their part and it never was shipped but that I will still have to wait another week to receive it. It will be a month waiting for a replacement and they do not care enough to even overnight it. I will never purchase a Dyson product again!!!!! If I could give them 0 stars I would.

• Review fromRobert F

  Date: 07/16/2024

  1 star
  I have a email that they are exchanging my Dyson vacuum that could not be repaired for a new one Now they are refusing to send me the new one

• Review fromAndria U

  Date: 07/16/2024

  1 star
  Super awful design on my stick vacuum. There is no cover tab for the charging port and shocks the c*** out of me constantly while using it because there is a metal prong in the charging port that is close enough to skin while gripping the handle to arc. So, so stupid. What a waste of money on an expensive vacuum that I can't even use.

• Review fromHannah Q

  Date: 07/12/2024

  1 star
  Absolute worst products and worst customer experience I have ever experienced. Every Dyson product we have ever bought has broken (3 Air Purifiers and a Vacuum Cleaner); the most recent issue we are experiencing is that we sent back our Air Purifier (under warranty) to be repaired on April 17 2024. We received an email that our Machine was unable to be repaired and Dyson would be in touch with next steps. They never reached out; it is now July 12 and after at least 15 emails back and forth with **************** (each representative seeming to need to re-investigate the issue all over again), we still do not have any next steps on when our machine is either going to be replaced, sent back to us or when we are going to be refunded. This is the last Dyson product I will ever buy, and I will find every review site to warn other consumers about the terrible customer service of this company. Note, if you try to leave a review on the Dyson website, the ability to do so is no where to be found.