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Business Profile

Wireless

UScellular

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for UScellular's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

UScellular has 370 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • UScellular

      8410 W Bryn Mawr Ave Ste 700 Chicago, IL 60631-3486

    • UScellular

      Dept. 603470 Dept. 0005 Palatine, IL 60055-0001

    • UScellular

      122 Hawthorn Center Hawthorn Center Mall Vernon Hills, IL 60061-1502

    • UScellular

      233 N Michigan Ave Chicago, IL 60601-5519

    • UScellular

      3635 N Halsted St Chicago, IL 60613-4315

    Customer Review Ratings

    1.21

    Average of 243 Customer Reviews

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    Review Details

    • Robert Y

      Date: 01/22/2025

      They are frauds and have breached my account data and I have informed **** that they have breached my CPNI and personal information.

    • Rebecca R

      Date: 01/10/2025

      I have been a loyal customer with ********************** going on 8 years. I left **** to change phone providers. I have been having financial difficulties along with health issues. And on top of all this I have become homeless since November 2024. On 11/25/24 I was taken to the hospital where I was told I had died twice. Over these past few weeks Us Cellular was working with me as I am not able to drive, return to work. I cant even be left alone for long period of times. Today I was told by *** and supervisors that they are no longer willing to work with me . I understand I need to pay for services provided and have every intention once I get my SSA benefits. With all that I have been through since November 2024. I no longer will allow the company to be rude, condescending, discriminate against people with disabilities. They even told me they didnt care about a senator reaching out letting me know they would be assisting with getting my benefits. This is no longer a company I want to be associated with after all the treatment nor would I recommend

    • Vang Y.

      Date: 12/20/2024

      Salesman is a deceiver and borderline liar in attempt to make a sale. They pressured my family member into buying uncessary accessories. When called out afterward, they finally offered a refund. But on returning to the store, the original salesperson was not there and guy "helping" refused to do anything but say no. When asked directly if he could call his manager on the phone, he said no.
      These people want your money and then afterwards do no work. They are modern snakes salesmen. Stay away when there are two better stores only minutes away.

    • John S

      Date: 12/07/2024

      I want to reinforce every negative thing that has been said by others. This company's business practices are the most deceptive I have ever experienced or even heard of. And service is the worst AND truly incompetent. Since I xo not want to type for the next 3 days, I will leave it at that -- except to say that no one should be fooled and tempted by US Cellular's promotions.

    • Brett J

      Date: 12/07/2024

      Service just keeps getting worse every year and the price isn't very competitive, Hooked up lines for our kids this year, the *** agent talked us into "call gaurdian". What a joke that was, ever since we started calling guardian, the spam calls have increased 10 fold! Literally get ***** calls per day. Every time it's the same computer voice, have blocked 100's of # but the same recorded call keeps coming from new number every time.

    • Virgil N

      Date: 12/07/2024

      They are not a cell company I can recommend. I was assured if I opened a new account and received phones anywhere but a store, I would not be charged an activation fee for each ******** on my first bill, I was charged $30 per phone times five. Just got off the phone with US Cellular supervisor and was unable to rectify this. They will not budge.They also advertised four lines for $90, thats not what they charged me. They charged twice that.

    • Nicole L

      Date: 12/02/2024

      They stealing customers, do not get **********************, I cancel my plan and they still charge me for the all month.they are scammers,

    • Edward R G

      Date: 11/28/2024

      This is a fairly new service for me. It started off gun ho, now its fallen by the roadside! Internet hasn't worked properly for going on two-weeks. I gave up Consumer Cellular for this junk service. Watch out people!

    • Michael Z

      Date: 11/21/2024

      Everyone on this site says USCELLULAR is terrible. Read Everyone's review and ad mine. They're terrible and try to call customer service ???????? then you're disconnected. I guess all different phone services have their different problems but USCellular I know is TERRIBLE

    • Kindra E

      Date: 11/12/2024

      My phone all of sudden was disconnected from US cellular network on 11/11 in the morning. I left my house for work. I had no service. Could not make phone calls or text or have access to internet. I updated my phone and I called support. They had me turn on **** calling and told me it was fixed. I was at work so if course it was working because I was connected to the work WIFI. I tried to tell the support person that as soon as I left work it would stop working as it did. 3 phone calls later at my house that night I was told the only way to get recconected to their network was a factory reset. I lost EVERYTHING! pictures and videos from 4 years. All my apps. All my logins. EVERYTHING! It still did not fix the problem. They tell me I need a new phone that I have to pay for out of pocket because they cannot get me connected to thier network. My phone works just fine on ****. I am sure that I signed a contract and i am paying for a service that is not working so as of this morning i suspended my service. I dont think I need a new phone. my phone works fine on ****. So now I lost everything I had on my phone. Was told my device is broken and i need a new phone and I dont have cell phone service unless I am conencted to WIFI. I did nothing differently. It just happened so how is this now my expense as the consumer?? Should I cancel all the phones on my acct and get starllink?

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