Complaints

This profile includes complaints for Tiger Plumbing, Heating, Air Conditioning & Electrical Serv.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Tiger Plumbing, Heating, Air Conditioning & Electrical Serv. has 4 locations, listed below.

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  Tiger Plumbing, Heating, Air Conditioning & Electrical Serv.

  1902 Vandalia St STE 100 Collinsville, IL 62234-4846

• 

  Tiger Plumbing, Heating, Air Conditioning, & Electrical Services

  775 E Linton Ave Ste D Springfield, IL 62703-5903

• 

  Tiger Plumbing, Heating, Air Conditioning, & Electrical Services

  707 N Lumber Bloomington, IL 61701

• 

  Tiger Plumbing, Heating, Air Conditioning & Electrical Serv.

  7918 N Hale Ave Peoria, IL 61615-2048

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 11, 2024, Tiger Plumbing came to my residence to repair a busted water line on my property. The project entailed removal of my fence and to put the fence back up after repairs. The workers were too lazy to remove the fence wide enough for the machinery to get in and out easily to dig up the old water line and to replace it with a new line. Therefore, the machinery ran into my fence and tore it up. The workers took pictures and I was promised that they would come back out expediously to repair the broken fence.It's now May 2024, and I have been getting the runaround about repairing my fence. They will take my messages and promise someone will return my calls but no one ever does. Today, May 8, 2024, I called again and I was told the same thing that someone would call me back. I refused to get off the phone until a manager or the owner got on the phone to tend to the matter because this situation had been ignored for too long. I refused to hang up the phone and after over a half hour, the customer service manager got on the phone but was very unpleasant and was talking over me like I didn't have the right to speak my peace and concerns about this matter. Her name was Ns. *****. She kept saying everyone had gone home at 2:20 p.m. and someone would call me back. I reiterated that every time I call, I get the same runaround and no one ever calls me back. She was very unprofessional and got loud with me and then hung up the phone on me. At 3:24 p.m., I received a call from *******************************, the Plumbing Install Coordinator stating that they wanted to come out and replace one poll only because that's the only damage that was done by Tiger Plumbing. This is an outrageous lie and this company must be held accountable for their actions. ***** went on to tell me that they aren't responsible for the wear and tear on my fence. I told her that my fence was completely in tack before they began I expect it to look the same when they finished. I want a quick resolution to this matter where I am completely satisfied. I refuse to allow Tiger Plumbing to railroad me into a botched up repair job on my green steel fencing that is very difficult to find today. I demand service and I want the owner of the company to get involved ASAP!!!

  Business Response

  Date: 06/20/2024

  Tiger Services, LLC has been in communication with the customer on getting the fence repaired. ***************************************** is at the moment trying to find the exact fence that the customer has. 

• Initial Complaint

  Date:04/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They cancelled my ac check appointment on Friday an hour into the time frame and said they were too busy. Ac and water check and water filter change schedules for Monday. Text and email at 8:17 am tech on way. No communication. At 11 am I call. Oh we pushed you back a week because we dont have the filters you need and had to order them. I called a month ahead and called again to make sure they would bring filters. Was told twice maybe three times yes its in the notes. Manager calls me back yes we dropped the ball on communication no word of what happens to my AC appt that was also happen today. Spoke w dispatch and membership guy and they are trying to make it right. Ill see what happens. Ill believe it when I see it.

  Business Response

  Date: 04/15/2024

  Tiger Services, LLC was a the home on April 10, 2024. While Tiger tech was at the home of *********************, Tiger tech installed water filters and a UV bulb on the furnace. Tiger ************* Manager has tried to reach out to ********************* to insure customer satisfaction, no answer and a voicemail was left. 

  Customer Answer

  Date: 04/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  However the complaint was not about the technicians, it was about mixed ***************** and them dropping the ball and cancelling my appointment with no notice on at least two occasions. 
  
  Sincerely,
  
  *********************

   

• Initial Complaint

  Date:01/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had them come in to fix waterlines through out and they said they was gonna do the plumbing as well. My shower head wasnt fixed properly, all my water lines in the basement was ran along outside walls so Ive had to keep heaters running to keep my lines from bursting. Have had several of these cold days with no cold water as those have been frozen solid and had to use hair dryers to defrost as its right by a window. They keep scheduling appointments to come fix it with not fulfilling those promises since Monday!

  Customer Answer

  Date: 01/22/2024

  The business contacted me later that day and said they wanted to make it right.  They are supposed to be coming by on Tuesday to fix the issue. Ill give an update after Tuesday as they said last week they was coming everyday and yet no one ever showed up. 

  Business Response

  Date: 01/30/2024

  All water lines were moved by Tiger Services, LLC and customer has let ******************** know that concerns were all addressed. 

  Customer Answer

  Date: 02/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:12/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Tiger LLC on Dec 13 they came out they was constantly talking to they manager I normally use **** plumbing services that's who do all my plumbing but they were not available until Monday so I needed the problem resolved so Tiger told me I needed to pay them first I got a loan from my bank the cut the check for them My bank is ***** on ***** ***** ****** so I told them it needed to be Jetted they was not listening at all they began to tell me I needed 20000 to fix my problem so they left with out the problem being resolved I felt like they just took my money and on Dec 14 **** plumbing shows up I was out getting something for my house my Nephew called me and I came home I worked with **** plumbing before they are excellent so i told him last year when his neice and Nephew did they told me it gonna always need to be Jetted *** said i got to go get the Jetter they Jetted in 20 min my problem was resolved I called Tiger they Secetary told me she was gonna have a manager call me i have not heard from no one i would like them to pay my money back plus what i had to pay **** PLUMBING I GOT the receipt from both Tiger and **** my bank cut the check for Tiger THank you for helping me .

  Business Response

  Date: 12/27/2023

  A refund was submitted for ***mond Blue by Tiger Services on December 18,2023. No payment is due and the original check will be mailed back once it has reached the accounting department in the Collinsville location. 

  Customer Answer

  Date: 12/27/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  **** *** ******

• Initial Complaint

  Date:12/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We joined the club at tiger the first issue we had a leaking valve and the first quote was over $650.00. We stated that amount was too high and the price went down to $250.00. So we called the manager and we informed him of the issue and he stated that they probable quoted us a commercial price the first time. So, we had to call them again because we had a leaking toilet we found out the wax spring needed to be replaced. We were given three different quotes. We received a bill, for being a member you are suppose to get 10 percent discount off the total bill. $331.29 is what we owed and the discount was $33.13. The 10 percent should have been more than $33.13 because of the Subtotal of the bill. I called the manager and he finally admitted that the 10 percent discount should have been taken off the subtotal and the total should have $4.00 more and the discount should have been more. I would like to be refunded in the amount of $4.00.

  Business Response

  Date: 12/11/2023

  Customer Care Manager submitted to Tiger finance for a $4 refund via check on December 11,2023 to be mailed to ***** *****.

  Customer Answer

  Date: 12/11/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:  I want the company to be more transparent in figuring the bill.  The 10% discount should be off the subtotal not 10% of the final cost!  I don't want other customers paying more than they should.  Please have someone correct your software to reflect the complete breakdown of the bill.
  
  
  
  
  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:12/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a section of our sewer line replaced July of 2023 and there is still a dangerously deep hole (over two feet) in my back yard. I have been in contact with them multiple times and so far they have missed the following appointments:
  
  done by end of October - no show - no firm date - no call
  November 16 - no show with call
  November 19 - no show - no call
  November 28 - no show - no call
  November 29 - no show - no call
  
  The last time I called them I was told they "should" be out this week Dec 4th through Dec 8th as i assume they do not work on weekends.
  
  The issue is they do poor quality work and have no follow through. I am working with Watercress financial and wish to negotiate that the financing be done for only the work that was completed.

  Business Response

  Date: 12/27/2023

  Tiger Services had made several attempts to reach customer for the yard level. Mr. ********** had google assistant on his phone and calls were not going through. Constant communication has been tried by Tiger Services since October for the yard level. Which is completed 60-90 days after a dig (weather permitting). Tiger Services went to the home of Justin ********** four times to complete the yard level and Mr. ********** had a trailer that had not yet been moved, which resulted in the yard level not being able to be completed.  As of December 27, 2023 Tiger Services has Mr. ********** scheduled for December 29, 2023 to go to the home remove any concrete, add dirt and complete the yard level (weather permitting). 

• Initial Complaint

  Date:11/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They replaced our tub and surround leaving gaps and cracks that will accumulate mold and water damage to our home.

  Business Response

  Date: 11/29/2023

  Tiger Services, LLC was at the home of *********************** on November 09,2023. Installed tile around shower tub, grouted, applied trim, installed shower curtain and rod, caulked, grouted, and cleaned up. Also included free shower doors. As soon as the shower doors come in Tiger Services, LLC will call and schedule install. 

• Initial Complaint

  Date:10/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/06/2023 Tiger Services responded to my home to inspect/check my boiler. It was determined my boiler pump was inoperable. I agreed to have Tiger Services return to replace the pump.
  
  I was supposed to be charged $1,000.00 for the service that day to start on replacement to take place on 10/10/2023. The technician told me that he made an error and only $10.00 was charged to my account and asked to complete the $990.00 remaining purchase. I agreed.
  
  I later reviewed my credit card statement and showed I was charged $1,990.00, not $1,000.00.
  
  I have been calling the company since 10/07/2023 to correct the issue. To date no one has returned my call to confirm that the $1,990.00 was charged and will be given credit for the additional payment.

  Business Response

  Date: 10/17/2023

  Tiger Services, LLC was at the home of ***** ***** on October 6th for a furnace call. ***** ***** went with the option to get a circulation pump for boiler and boiler cleaning. The total for the job to be completed on October 10th was $2,102.89. On October 6th a payment was ran for $990.00 and $1,000. When the work was completed on October 10th another payment was ran for $112.89. The payment was paid in full. There was no refund to be made. 

• Initial Complaint

  Date:09/19/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had this company come out to do some work on the plumbing. He made me sign an Ipad. He took my credit card number. They said they were coming on a Tuesday but when it came time for the appointment, they weren&#**;t here. I called the office. No one ever called me back. They never did any of the work. $490.68. I have called the card company and they are giving me temporary credit back.

  Business Response

  Date: 09/29/2023

  As of 09/25/23 a full refund of $490.68 was completed via credit card. Tiger Services called ******************* to let her know that a refund was made, no answer, a voicemail was left by Tiger Services ************* Manager explaining the refund. As well as requesting a call back. 

• Initial Complaint

  Date:08/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The amount of money we paid for the HVAC unit which is available for less than $1500 on several different sales accounts.
  We have still not received a copy of a receipt or the warranty information.
  Contacted supposed owner partner (mr. ****) just to have smoke blowed up my back side.
  Also was told that they purchase my HVAC unit at wholesale price at the company behind them so should have been even cheaper.
  Also had to deal with their employees tell me how I didn't know anything. I guess they assumed because I am a senior citizen. older people do not deserve to be treated like this.
  Unit still isn't working properly. Don't know what to do because it is supposed to be under warranty. I would prefer my money returned and get the proper product.

  Business Response

  Date: 09/01/2023

  Customer care manager ***** spoke with ******** ***** on August 31,2023 during the call ******** ***** stated that her unit and T-stat were both working normally. She requested an invoice be mailed to her. Customer care manager mailed the invoice out on August 31,2023. No other request was made by ******** ***** on the recorded call.