Complaints

This profile includes complaints for Walgreens's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Walgreens

  200 Wilmot Rd # 2002 Deerfield, IL 60015-4620

  
• 

  Walgreens

  3084 W Galbraith Road Cincinnati, OH 45239

• 

  Walgreens

  3104 Dixie Highway Erlanger, KY 41018

• 

  Walgreens

  7398 WOOSTER PIKE CINCINNATI, OH 45227-3834

• 

  Walgreens

  4600 Montgomery Road #105 District Office Cincinnati, OH 45212-2600

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took a passport photo at Walgreens Photo Center FL33612 and expected a passport photo in my email. However, I only received a regular photo and not the size of 2x2 like passport photo requires in my mail. According to Walgreens website:"At the Walgreens Photo Center, your satisfaction is 100% guaranteed. If you're ever dissatisfied with your digital prints or merchandise for any reason, we will provide you with a full replacement or a full refund.For orders picked up at your local Walgreens, please visit the store to request an exchange or refund."However, when I reached the store, they said they had no rights over what the system sent me via email and told me to call 1800WALGREENS. When I called that number, it just told me the same thing and that I should reach the store. In other words, neither side wants to deal with this, as in Walgreens in general.

  Customer Answer

  Date: 03/14/2025

  Store address: ********************************************

  

  Business Response

  Date: 03/22/2025

  Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
  
  
  Summarize the resolution addressing these questions:
  1. Date resolved:3/22/25
  2. Who resolved:Store Manager ***** *.
  3. How resolved:Store Manager ***** *. called the customer to apologize for the inconvenience,resolve the issue, and provide reimbursement.
  4. Customer satisfaction: Yes
  5. Compensation given: $25
  
  
  If you have any questions, please do not hesitate to contact me.
  
  
  
  Thank you,
  
  
  
  ****** *.
  Executive Response Specialist
  ******************
  ***********************
  Fax: ************

  Customer Answer

  Date: 03/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the Walgreens at *************************************************************. The tag on the shelf clearly stated I would receive a $5 coupon if I purchased 3 of a particular item. Which I did, but I didnt receive the coupon. The manager said he did not have to honor the offer and in an attempt, I think to embarrass me, with a sense of satisfaction in his voice, in front of other customers, said that I must have already used this offer, which I had not. He said I would have to call the Catalina company. I asked for the number. He said he would have to go find it. He disappeared for quite a while and finally came back and said that there is no number. He then said I would have to go to their website. I did this, but after entering all of the information they asked for, I could not get it to load. Im pretty frustrated with this whole process, but its no longer about the $5 coupon. Its about poor customer service, I believe **** can use some training in customer service.

  

  Business Response

  Date: 03/18/2025

  Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
  
  
  Summarize the resolution addressing these questions:
  1. Date resolved:3/17/25
  2. Who resolved:District Manager ***** *.
  3. How resolved:District Manager ***** *.  has made multiple attempts to contact the customer with no response. A voicemail was left informing the customer that the appropriate steps will be taken by management to prevent any further disruptions and improve overall processes.$20 added to the customers' ********************** account.
  4. Customer satisfaction: Unknown
  5. Compensation given: $20
  
  
  If you have any questions, please do not hesitate to contact me.
  
  
  
  
  Thank you,
  
  
  
  ****** *.
  Executive Response Specialist
  ******************
  ***********************
  Fax: ************

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Both Locations... Store #**** and Store #*****.Yes, i hate to submit a complaint again...the last time was in 2020 in *****, **... to no avail.This is more urgent... I HOPE THAT HEADQUARTERS WILL INTERVENE...COMPLAINT: local Walgreens Rx seem to have no records of me... Your Very Humble Servant!?Please advise a.s.a.p.

  

  Business Response

  Date: 03/26/2025

  Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to our Leadership Team for handling.
   
  
  
  1. Date resolved: 3/25/25
  
  2. Who resolved: RXM Nkem
  
  3. How resolved: *** was able to resolve the issue with the claim and fill the script for the patient. She then contacted them and informed them it was ready. She apologized for the delay and the patient was able to pick it up.
  
  4. Customer satisfaction: The Patient expressed satisfaction that he was able to pick up his script. He had no other concerns.
  
  5. Compensation given: None
  
  Thanks,
  
  ****** *.
  Executive Response Specialist
  **************************;
  ***********************;
  Fax: ************
  
  

• Initial Complaint

  Date:03/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a gift card from my mother as a Christmas present in the amount of $50. She is elderly and has limited access to shopping options but there is a Walgreens local to her. Last Thursday (March 6th, 2025) I went into my local Walgreens and attempted to use the card and was told it was not working. Out of embarrassment I proceeded to pay out of pocket for my purchase but in the parking lot I called the number on the back of the card. After a lengthy (and very unnecessary) bevy of menu options I finally got through to an operator. I cannot provide his name because it was extremely difficult to understand him. Every response he had I had to ask him to repeat or clarify. According to him though my card was declared as corrupted and had a hold placed on it. He said that a replacement could be issued but his supervisor would have to do it and he placed me on hold...and then nobody ever returned. After a lengthy wait (I gave up after ten minutes) I came home and immediately contacted Walgreens through their website to find out what could be done. This started a long back and forth with various representatives where they never seemed to fully grasp the position that I am in. They said they could only help me if the card was purchased within 90 days and if I could provide the receipt info. I'm sorry???? This was a Christmas present! I can't pinpoint which store this was purchased in and on what day! And who has ever heard of a gift card with a 90 day limit on use??? I asked them in my last email (Monday) to please call me instead of the back and forth by email and provided my number but still have not heard from them. It seems as if Walgreens is content in stealing $50 from an elderly woman while also ostracizing a concerned shopper thus driving away future business which is what is certainly happening here. My reference number that I was given when contacting customer service was ********

  

  Business Response

  Date: 03/14/2025

  Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to our leadership team for handling. The following information was provided as the resolution details. 
   
  
  
  Summarize the resolution addressing these questions:
  
  1. Date resolved: 3/14/2025
  
  2. Who resolved: ***** *., Executive Response Specialist
  
  3. How resolved: Customer was emailed on 3/14/2025 to provide his mailing address to send him a replacement card. That is the option we offer as we do not provide refunds for gift cards. I am sending the $50.00 gift card to him at the address he provided in the BBB complaint. Please allow ***** business days for delivery.
  
  4. Customer satisfaction: Unknown
  
  5. Compensation given: $50.00 replacement Walgreens gift card is being mailed to the customer.
  
  
  
  If you have any questions please do not hesitate to contact me. 
  
  
  Thank you, 
  
  
  ***** *.
  Executive Response Specialist
  *******************************>
  ***********************
  
  Fax: ************

  Customer Answer

  Date: 03/14/2025

   
  Complaint: 23060524
  
  I am rejecting this response because:

  I attempted to use the gift card for a purchase and was forced to pay out of pocket because they placed the card on hold. I asked for a refund on the card which would, in my point of view, act as me having used the card on that purchase. Walgreens is refusing this option and is instead only offering me a replacement card when frankly I'm peeved to the point that I do not wish to step back into their establishment. Their response was also fairly accusatory towards me because they insinuated that they were never able to resolve my complaint because I never provided an address to their representative. Their representative NEVER asked for my address at any point of our correspondence so I feel like passing fault onto me at any point of this processing is simply scapegoating and not owning up their their own faulty processes.
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 03/17/2025

  The customer had responded to my email offer of mailing a replacement gift card to him which he accepted. Walgreens corporate policy is no refunds on gift cards. Thank you, ***** *., Consumer Relations

• Initial Complaint

  Date:03/12/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1-31-25 I went to Walgreens, *****, ************************************************************************************, where I purchased 3 nasal sprays and paid ***** cash to a black female employee at the front register. I walked to my car, realized I had bought the wrong items and immediately returned inside where I met the same employee. I explained my error and also that there was not enough exchanges available so I requested a refund at which point she asked for an ID. At this point I declined to provide my ID or papers for a cash transaction that had just occurred. She then summoned **** ******** to the register who described himself as a "lead". He declined to provide a refund on the cash transaction so I left the 3 items I had bought on the counter as I have no use for them. He wanted me to take those items with me and became agitated at my refusal. He had called me a racially derogatory name earlier and he continued to do so throughout our talk. He kept calling me "boss" a well known reference to a slave owner to which I took great offense especially in the presence of the black female employee who was present. I'm requesting ***** refund plus ****** for covering my time making out these unnecessary complaints. The video tape and audio of 1-31-25 at about 9:30 am should be held until such time as this situation is resolved. This complaint was originally filed within a few days of the event in *********** but it was apparently lost. On 3-3-25 I became aware of that fact and received the information to file this complaint with *******.

  

  Business Response

  Date: 03/18/2025

  Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to our Leadership Team for handling.
   
  
  
  
  1. Date resolved: 03/18/2025
  2. Who resolved: District Manager, ******* *.
  3. How resolved: I spoke to the customer on the phone on 3/18/25 and discussed situation. I also explained the Walgreens return policy in reference to the system requesting the ** from customers. In the end, the customer's main concern was the shift leads interactions and use of the word "boss". I apologized for this and explained that we will speak will all employees.
  4.Customer satisfaction:  Customer was satisfied with the compensation and offered to reach out to BBB to let them know we have reached an agreement once he has picked up the gift cards this afternoon.
  5.Compensation given: I offered a $20 **** gift card to cover cost of the items from purchase that he was not able to get a refund for AND a $100 Walgreens gift card for the time spent from complaints
  
  

  Customer Answer

  Date: 03/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:03/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Walgreens Customer Service,I am writing to formally express my dissatisfaction regarding the handling of my prescription at your store located at ************************************. On or about February 10, 2025, I visited the store with a new **************** card and a new Wegovy prescription. I was informed that my medication was not in stock, which I understand can happen. However, at no point did your staff inform me that a prior authorization from my ************ Physician (PCP) was required, nor were they clear about the cost implications.I was quoted a price of $1618.99 with insurance. In an effort to manage this cost, I applied for a Wegovy discount card and ended up paying $650.00 for the medication on February 11, 2025. Fast forward to March 11, 2025, when I called to request a refill. I was shocked to learn that my refill required pre-authorization from Anthem. Upon contacting Anthem, I discovered that there was no record of any medication filled at Walgreens for Wegovy. They informed me that Walgreens had never submitted a claim to my insurance.This has caused significant distress. When I attempted to process my claim, your system was unable to do so, and it became clear that Walgreens had no intention of filing the claim with my insurance as it should have. The misinformation I received has directly cost me $650.00, which is a substantial amount for me. I believe it is essential for the integrity of your services to have clear communication and proper processing of insurance claims. I request a full investigation into this matter and would appreciate feedback on how you plan to address this issue. Thank you for your attention to this serious matter. I hope to hear from you soon.Sincerely,***** *********

  

  Business Response

  Date: 03/18/2025

  Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to our Leadership Team for handling.
   
  
  
  
  1. Date resolved: 03/17/2025
  2. Who resolved: District Manager, *** *., and the Store Team
  3. How resolved:  Patient issue was around an insurance deductible. Patient used a rebate coupon for a medication and was under the impression that it was a COB and applied toward their deductible. It did not so we worked with Walgreens third party to bill it properly for both the previous and current month. Patient came in on 3/17 to pay the difference toward their deductible and pick up the refill
  4. Customer satisfaction:  Customer called me after issue was resolved with no issues.
  5. Compensation given: No compensation was given to patient
  
  
  Thanks,
  
  ****** *.
  Executive Response Specialist
  **************************;
  ***********************;
  Fax: ************
  
  

• Initial Complaint

  Date:03/11/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Most often I go to get refills and they never have my daughter's medications or my medications I'm stock! They know I get these every month and fail to order them making my daughter and myself go without medications potentially causing hospitalization for my daughter and me missing work for not being able to take my meds. This is a constant problem and has happened at least 50 times over the past 3 years for my daughter and myself. How hard is it to order prescriptions and there isn't a shortage either. They've had my last prescription since Thursday last week and they just ordered it yesterday. This is so wrong. I can't go to work without taking my medications. I'm not the only one if you look at their reviews

  

  Business Response

  Date: 03/14/2025

  Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
  
  
  Summarize the resolution addressing these questions:
  1. Date resolved:3/14/25
  2. Who resolved:District Manager ****** *.
  3. How resolved:District Manager ****** *. called the customer to apologize for the inconvenience and assured the customer that the appropriate steps will be taken by management to prevent any further disruptions and improve overall processes.
  4. Customer satisfaction: Yes
  5. Compensation given: None
  
  
  If you have any questions, please do not hesitate to contact me.
  
  
  
  
  Thank you,
  
  
  
  ****** *.
  Executive Response Specialist
  ******************
  ***********************
  Fax: ************

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint against Walgreens store located at *************************************************************************************************************** Complaint also against pharmacy manager ****** This employee and business are delaying my medication. I selected to be delivered to my home and then they leave me a voice mail saying they couldnt do it that day and that if I still want the medication. IS THIS A JOKE? I selected to be delivered at my house as soon as possible, but because they leave me a voicemail still waiting for another answer of mine is completely delayed forseveral days. My medication another issue was this. There was another a different medication that I place the order according to ****** prescription expired by days only so according to her, she send a prescription request to my doctor. Are we have a new doctor and this is completely delaying my if shes so strict by the rules, she never contacted me indicating my prescription was about to expire knowing that Im in the medication so what type ofbusiness is this? What type of professionalism is this? I asked her to do an exception and she declined and she sarcastically told me well you can buy over-the-counter and pay for it. Is this a real Manager or who does she think she is? I want to investigate this incident because I wanna be continuing to submit several complaints. Im requesting for someone from Walgreens to call me back from the corporate office as soon as possible in regards to this issue Im also meeting one to the department of health department of medication and several other government agency in regards to this both ************ complaint is that each time I called this pharmacy. Ill be put on hold several minutes several minutes and sometimes they dont even come back at all.

  

  Business Response

  Date: 03/18/2025

  Thank you for contacting our company in regards to this complaint. Our ***************************** sent this case to our leadership team  for handling. The following information was provided as the resolution details. 
   
  
  
  Summarize the resolution addressing these questions:
  
  1. Date resolved: 3.18.25
  2. Who resolved: District Managers **** C and ***** *********
  3. How resolved: Customer contacted. No response. Please have customer respond to phone calls or emails received by leadership in order to address their concerns. 
  4. Customer satisfaction: Customer contacted. No response.
  5. Compensation given: 
  
  
  
  If you have any questions please do not hesitate to contact me. 
  
  
  
  
  
  
  
  
  
  Thank you, 
  
  
  
  
  Dr. ******** *.
  Executive Response Specialist
  *********************>
  ***********************
  
  Fax: ************

• Initial Complaint

  Date:03/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ***** gift card last week on March 1, 2025 in the amount of $50. When the recipient tried to purchase something, they were told there was zero balance. I would like a refund, as they sold a gift card that had a zero balance. as you can see from the attached screenshots, the gift card was purchased on March 1, 2025. The gift card balance history shows the gift card was redeemed on December 27, 2024 before I purchased the gift card.

  

  Business Response

  Date: 03/10/2025

  Thank you for contacting Walgreens ****************************** I apologize for any inconvenience that this may have caused. Unfortunately, we did not receive enough information to respond appropriately. In order to assist you please provide the following information:
  

  For all cards we need copies of the front/back of the gift card and purchase receipt or electronic journal
  
  
  
  If you have any questions, please do not hesitate to contact me.
  
  Thank you,
  ****** *.
  Executive Response Specialist
  **************************************************************************************
  Fax: ************

• Initial Complaint

  Date:03/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/5/25 went online to refill my ** meds. Walgreens shows ready for pickup at the ************ in location. I did not ask for a refill nor gave authorization to refill. I have not used that pharmacy in over 3 years. I called my correct walgreens and they stated the ******************* has my medicine locked. I also tried to cancel the order however the system wouldn't cancel. This is inteferring with me getting my medication. I'm not sure of what to do. I need my medicine. This is the 2nd time this store has done this to me. Someone is playing with my health needs at that location. Please help me to get my medicine from this place that I did not order from.

  

  Business Response

  Date: 03/10/2025

  Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to our Leadership Team for handling.
   
  
  
  
  1. Date resolved: 03/10/2025
  2. Who resolved: District Manager, ***** *.
  3. How resolved: After speaking with the patient the *** unenrolled the patient from SATR and ensured there were no scripts on automatic refill for the patient at store 6906. The *** also ensured that the patient's home store in her preferences was not listed as 6906, but her current store (3651). There should be no future fills at store 6906 unless the patient specifically requests them.
  4. Customer satisfaction:  Unknown
  5. Compensation given: None
  
  
  Thanks,
  
  ****** *.
  Executive Response Specialist
  **************************;
  ***********************;
  Fax: ************