Complaints
This profile includes complaints for Walgreens's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2,365 total complaints in the last 3 years.
- 680 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/17/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 12-05-2024 I purchased an ****** gift card in the amount of ******. When I went to retrieve the code from the card, several of the letters stuck to the removable strip and were unreadable.I immediately went back to the store. Several of the clerks were unable to read the strip and said to contact Walgreens consumer relations. I sent them an email the same date with a copy of the card and receipts. I received an email back from ******* *., Consumer Relations stating they received the documentation and would contact me as soon as there was an update to Reference #********.On 1-05-2025 and 2-10-2025 I sent follow up emails requesting an update with the same response - I would be contacted as soon as there is an update. It has now been over 3 months without a resolution.All correspondence was sent to *********************************************
Business Response
Date: 03/18/2025
Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this to our leadership team for handling. The following information was provided as the resolution details.
Summarize the resolution addressing these questions:
1. Date resolved: 03/18/2025
2. Who resolved: Walgreens third party processor InComm
3. How resolved: We were able to deactivate the gift card. Customer will need to sign the attached release form to proceed with reimbursement. Once received and the invoice is provided from our accounting department, the refund check will be mailed to the customer. There is no timeframe to provide. Please have the customer provide their mailing address.
4. Customer satisfaction: Unknown
5. Compensation given: A $170.18 refund will be provided to the customer for the value of the gift card.
If you have any questions please do not hesitate to contact me.
Thank you,
***** *.
Executive Response Specialist
*************************************>
***********************
Fax: ************Customer Answer
Date: 03/20/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ******Initial Complaint
Date:03/17/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was traveling out of town and went to pick up a prescription at Walgreens, however, they did not have the full amount of the prescription in stock and only gave me a partial fill. This was on March 13th, 2025. When I returned home and went to Walgreens number ***** in ******* on March 17th, 2025, I was charged a copay again. Even though this was the same company, the pharmacy would not fill the rest of the prescription that I had already paid for. I was charged another copay for the remaining pills in the prescription. If Walgreens had properly filled my prescription the first time, then I would not have been out another ********************************************************************************************************* stages and gaining two ******.Business Response
Date: 03/20/2025
Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
Summarize the resolution addressing these questions:
1. Date resolved:3/20/25
2. Who resolved: District Manager ***** *.
3. How resolved: District Manager ***** *. called the customer to apologize for the inconvenience and assured the customer that the appropriate steps will be taken by management to improve overall processes. The customer was refunded and given additional rewards points for service recovery.
4. Customer satisfaction: Yes
5. Compensation given: Yes
If you have any questions, please do not hesitate to contact me.
Thank you,
****** *.
Executive Response Specialist
*************************************br>***********************
Fax: ************
Customer Answer
Date: 03/24/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *****Initial Complaint
Date:03/17/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
An ****** gift card was purchased at this Walgreens store on 01/12/2025 at 12:11 pm ET for $100. When the card was removed from the packaging, there was no sticker over the claim code and 3 digits were unreadable. ****** customer service was contacted and found that the gift card was already used. I returned to Walgreens today with the gift card, receipt and Electronic Activation Receipt but they would not refund or exchange it.Business Response
Date: 03/19/2025
Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to our leadership team for handling. The following information was provided as the resolution details.
1. Date resolved: 03/19/2025
2. Who resolved: Walgreens 3rd party gift card processor and ***** *. Executive Response Specialist
3. How resolved: We were able to recover the $100 from the Amazon gift card. Customer will need to sign the attached release form in order to proceed with reimbursement. Please request she sign it and return to you. After receipt of the signed release form and upon receipt of the invoice from our accounting department, I will then notify customer that the refund has been mailed to her. We cannot provide a timeframe.
4. Customer satisfaction: Unknown
5. Compensation given: $100 will be refunded to her for the value of the gift card.
If you have any questions please do not hesitate to contact me.
Thank you,
***** *.
Executive Response Specialist
***********************************br>
*************, AL 35661
Fax: ************Customer Answer
Date: 03/19/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *******Initial Complaint
Date:03/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is the first of many actions I will take against Walgreens as I find it hard to believe a billion dollar company can't accurately staff Pharmacists. I am getting calls from the location by my home saying the prescriptions I NEED, are ready (after the store was "temporarily closed") and that they are available until 6pm. Thinking I had time I show up at 5pm to them closed AGAIN. The pharmacist at that location called me personally to let me know that unfortunately he was told last minute they had to close again so he could help service another location, AND this had already happened multiple times in the past 30 days, AND I am not the only customer that has called to complain about this. Why is corporate not getting involved at this point?I had already scrambled to find another location further away that could still fill my prescription again today but others may not be so lucky or have the ability to travel further than anticipated to get a prescription they need. This is not a complaint against the Pharmacist but against the severely poor management that isn't effectively and efficiently staffing this location. The fact that they cannot get sufficient support from the Walgreens **************** is beyond me as they are responsible for people's health and much needed medications. How is this legal or not addressed immediately? You have advertised hours when medication needs to be available, and having to shudder the doors because a huge company cannot staff appropriately in a major city is completely inexcusable. Walgreens WILL be held ********************************** location: ******************Business Response
Date: 04/16/2025
Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to our Leadership Team for handling.
1. Date resolved: 04/15/2025
2. Who resolved: Distinct Manager, Reeane R.
3. How resolved: Tried twice and I have tried twice to reach out to this patient with no return calls. Thank you!
4. Customer satisfaction: Unknown
5. Compensation given: No
Thanks,
****** *.
Executive Response Specialist
**************************;
***********************;
Fax: ************Initial Complaint
Date:03/15/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My wife bought from our local Walgreens a $100 Amazon gift card for me on December 24, 2024. When I tried to redeem the card a week later at the ****** website, ****** said "this gift card claim code is invalid." The card had not been tampered with, and I had to scratch off the covering to reveal the claim code. I contacted Walgreens Consumer Relations on January 10, 2025. Per their request, I sent them a copy of the card and a copy of the receipt on January 12, 2025. On January 13, 2025, Walgreens Consumer Relations confirmed receipt of the copies and said they would forward the information to their gift card team. On January 27, 2025, I followed up with them and asked them for the status of my complaint. They said they would contact me as soon as there was an update. It's been over two months since I filed my complaint, and I haven't heard anything more.Business Response
Date: 03/24/2025
Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
1. Date resolved: 3/19/2025
2. Who resolved: Chou, Emerging Store Manager and **** *., District Manager
3. How resolved: Called customer, then emailed the customer to call back to go over the refund and schedule a pick up date.
4. Customer satisfaction: Unknown
5. Compensation given: $100 refund for the Amazon gift card that was purchased and $20 in Walgreens Rewards cash for inconvenience will be provided to the customer.
If you have any questions please do not hesitate to contact me.
Thank you,
***** *.
Executive Response Specialist
*****************
***********************
Fax: ************Customer Answer
Date: 03/25/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Thank you very much in helping me to resolve this matter. Although I have needed to reach out to BBB only a few times, I have always been impressed with how quickly BBB has responded to my concerns and how quickly businesses respond to BBB after those same business seem to give my complaints a low priority.
Thank you again.
Sincerely,
**** ******
Initial Complaint
Date:03/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a prescription sent to Walgreen, They told me the insurance is not covering the cost so I paid for all medicine ******, pharmacist did not explain anything.I took the prescriptions and I went home. I found out there was one of them was evolved holding a camberI went there to return it. They refused to return it. The pharmacist was very rude and not professional did not explain anything.I ask if there is anything written that it says I cannot return this item . He raised his voice and told me its the law.I went to talk to the manager of the store. I told her I bought this one from here and I need to return it. She says you have to go to the pharmacist. I cannot return over here. I said yes, but I went there and they didnt want to return it.She was extremely rude unprofessional she shake her head and walk out saying some more that didnt hear it well. Store number is 4346 Item number is ************Business Response
Date: 03/18/2025
Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
1. Date resolved: 03/18/2025
2. Who resolved: District Manager, **** *.
3. How resolved: DM **** *. apologized to the customer for any inconvenience caused, issued a refund, and coached the team on de-escalating concerns while making balanced business decisions.
4. Customer satisfaction: The customer appeared to be happy with this resolve from management.
5. Compensation given: No compensation has been provided at this time.
If you have any questions please do not hesitate to contact me.
Thank you,
****** *.
Executive Response Specialist
*****************************************
Telephone ************** | Fax **************Initial Complaint
Date:03/13/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I took a passport photo at Walgreens Photo Center FL33612 and expected a passport photo in my email. However, I only received a regular photo and not the size of 2x2 like passport photo requires in my mail. According to Walgreens website:"At the Walgreens Photo Center, your satisfaction is 100% guaranteed. If you're ever dissatisfied with your digital prints or merchandise for any reason, we will provide you with a full replacement or a full refund.For orders picked up at your local Walgreens, please visit the store to request an exchange or refund."However, when I reached the store, they said they had no rights over what the system sent me via email and told me to call 1800WALGREENS. When I called that number, it just told me the same thing and that I should reach the store. In other words, neither side wants to deal with this, as in Walgreens in general.Customer Answer
Date: 03/14/2025
Store address: ********************************************Business Response
Date: 03/22/2025
Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
Summarize the resolution addressing these questions:
1. Date resolved:3/22/25
2. Who resolved:Store Manager ***** *.
3. How resolved:Store Manager ***** *. called the customer to apologize for the inconvenience,resolve the issue, and provide reimbursement.
4. Customer satisfaction: Yes
5. Compensation given: $25
If you have any questions, please do not hesitate to contact me.
Thank you,
****** *.
Executive Response Specialist
******************
***********************
Fax: ************Customer Answer
Date: 03/24/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ******Initial Complaint
Date:03/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
At the Walgreens at *************************************************************. The tag on the shelf clearly stated I would receive a $5 coupon if I purchased 3 of a particular item. Which I did, but I didnt receive the coupon. The manager said he did not have to honor the offer and in an attempt, I think to embarrass me, with a sense of satisfaction in his voice, in front of other customers, said that I must have already used this offer, which I had not. He said I would have to call the Catalina company. I asked for the number. He said he would have to go find it. He disappeared for quite a while and finally came back and said that there is no number. He then said I would have to go to their website. I did this, but after entering all of the information they asked for, I could not get it to load. Im pretty frustrated with this whole process, but its no longer about the $5 coupon. Its about poor customer service, I believe **** can use some training in customer service.Business Response
Date: 03/18/2025
Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
Summarize the resolution addressing these questions:
1. Date resolved:3/17/25
2. Who resolved:District Manager ***** *.
3. How resolved:District Manager ***** *. has made multiple attempts to contact the customer with no response. A voicemail was left informing the customer that the appropriate steps will be taken by management to prevent any further disruptions and improve overall processes.$20 added to the customers' ********************** account.
4. Customer satisfaction: Unknown
5. Compensation given: $20
If you have any questions, please do not hesitate to contact me.
Thank you,
****** *.
Executive Response Specialist
******************
***********************
Fax: ************Initial Complaint
Date:03/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Both Locations... Store #**** and Store #*****.Yes, i hate to submit a complaint again...the last time was in 2020 in *****, **... to no avail.This is more urgent... I HOPE THAT HEADQUARTERS WILL INTERVENE...COMPLAINT: local Walgreens Rx seem to have no records of me... Your Very Humble Servant!?Please advise a.s.a.p.Business Response
Date: 03/26/2025
Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to our Leadership Team for handling.
1. Date resolved: 3/25/25
2. Who resolved: RXM Nkem
3. How resolved: *** was able to resolve the issue with the claim and fill the script for the patient. She then contacted them and informed them it was ready. She apologized for the delay and the patient was able to pick it up.
4. Customer satisfaction: The Patient expressed satisfaction that he was able to pick up his script. He had no other concerns.
5. Compensation given: None
Thanks,
****** *.
Executive Response Specialist
**************************;
***********************;
Fax: ************Initial Complaint
Date:03/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a gift card from my mother as a Christmas present in the amount of $50. She is elderly and has limited access to shopping options but there is a Walgreens local to her. Last Thursday (March 6th, 2025) I went into my local Walgreens and attempted to use the card and was told it was not working. Out of embarrassment I proceeded to pay out of pocket for my purchase but in the parking lot I called the number on the back of the card. After a lengthy (and very unnecessary) bevy of menu options I finally got through to an operator. I cannot provide his name because it was extremely difficult to understand him. Every response he had I had to ask him to repeat or clarify. According to him though my card was declared as corrupted and had a hold placed on it. He said that a replacement could be issued but his supervisor would have to do it and he placed me on hold...and then nobody ever returned. After a lengthy wait (I gave up after ten minutes) I came home and immediately contacted Walgreens through their website to find out what could be done. This started a long back and forth with various representatives where they never seemed to fully grasp the position that I am in. They said they could only help me if the card was purchased within 90 days and if I could provide the receipt info. I'm sorry???? This was a Christmas present! I can't pinpoint which store this was purchased in and on what day! And who has ever heard of a gift card with a 90 day limit on use??? I asked them in my last email (Monday) to please call me instead of the back and forth by email and provided my number but still have not heard from them. It seems as if Walgreens is content in stealing $50 from an elderly woman while also ostracizing a concerned shopper thus driving away future business which is what is certainly happening here. My reference number that I was given when contacting customer service was ********Business Response
Date: 03/14/2025
Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to our leadership team for handling. The following information was provided as the resolution details.
Summarize the resolution addressing these questions:
1. Date resolved: 3/14/2025
2. Who resolved: ***** *., Executive Response Specialist
3. How resolved: Customer was emailed on 3/14/2025 to provide his mailing address to send him a replacement card. That is the option we offer as we do not provide refunds for gift cards. I am sending the $50.00 gift card to him at the address he provided in the BBB complaint. Please allow ***** business days for delivery.
4. Customer satisfaction: Unknown
5. Compensation given: $50.00 replacement Walgreens gift card is being mailed to the customer.
If you have any questions please do not hesitate to contact me.
Thank you,
***** *.
Executive Response Specialist
*******************************>
***********************
Fax: ************Customer Answer
Date: 03/14/2025
Complaint: 23060524
I am rejecting this response because:I attempted to use the gift card for a purchase and was forced to pay out of pocket because they placed the card on hold. I asked for a refund on the card which would, in my point of view, act as me having used the card on that purchase. Walgreens is refusing this option and is instead only offering me a replacement card when frankly I'm peeved to the point that I do not wish to step back into their establishment. Their response was also fairly accusatory towards me because they insinuated that they were never able to resolve my complaint because I never provided an address to their representative. Their representative NEVER asked for my address at any point of our correspondence so I feel like passing fault onto me at any point of this processing is simply scapegoating and not owning up their their own faulty processes.
Sincerely,
*********************Business Response
Date: 03/17/2025
The customer had responded to my email offer of mailing a replacement gift card to him which he accepted. Walgreens corporate policy is no refunds on gift cards. Thank you, ***** *., Consumer Relations
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