Complaints
This profile includes complaints for Walgreens's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2,365 total complaints in the last 3 years.
- 676 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 9/28/24 at 9:18 am urchased 2 gift cards to ********* from Walgreens store number ***** as a gift. Neither card had any balance and appear to have been part of a scam and are not good. I would like either 2 new 100 each gift cards to ********* or cash returned for the purchase. I have attached the receipt and the cards. Please let me know if you need any additional details.
Business Response
Date: 03/03/2025
Please advise the customer that our gift card vendor cannot accept digital receipts. We will need a copy of the purchase or activation receipt to further assist.Customer Answer
Date: 03/03/2025
Complaint: 23004573
I am rejecting this response because:The receipt from Walgreens is directly attached to our account and is their reference and proof of payment. We did not get an actual receipt as we only get electronic ones.
The recipient of the cards does not have the activation receipt.
There were 3 other complaints filed of card bought from Walgreens and CVS at this same time. We all provided them to the same person and the others had their cards replaced.
Is there a contact at ********* that could be notified?
Sincerely,
**** ****Business Response
Date: 03/04/2025
Without a Walgreens purchase receipt from the store where the card was purchased, we cannot assist. Our gift card vendor cannot accept digital receipts.Initial Complaint
Date:02/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Today I called to get a prescription transferred to a different location. The male pharmacist cancelled the prescription instead. I believe this is the same individual that gives a condescending tone when I've asked for clarity on a previous visit. He also folds his arms in the background. His behavior is suspicious. Also, I requested to speak with the Regional Manager about the attitude of an employee on a different visit. The individual called me, but the line was choppy. I could not understand his voicemail or get the return number. Please have that individual call again. Thank you. I believe he stated he was traveling at the time. This is the ******************* location in ****, **Business Response
Date: 03/05/2025
Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
1. Date resolved: 3/5/2025
2. Who resolved: District Manager ******* P
3. How resolved: Our District Manager called and apologized to the customer while addressing the refund and pharmacist tone concern. To prevent reoccurrence ******* P partnered with the Store Manager to coach the staff on following refund ***'s properly and showing customer empathy.
4. Customer satisfaction: Satisfied
5. Compensation given: None
If you have any questions, please do not hesitate to contact me.
Thank you,
******* *.
Executive Response SpecialistCustomer Answer
Date: 03/06/2025
Complaint: 23003319
I am rejecting this response because:
Whats the difference between good customer service versus customer empathy? The respondent seems to want to evoke a poor me attitude.One of managers on staff continuously cut me off while talking despite informing her in a cool and calm way that was hindering effective communication. Professionalism and communication skills are the issues.
I did find my original receipt despite the cashier erroneously and repeatedly telling me I must of purchased it from a different store. I was able to get my refund then.
Sincerely,
******* *****Initial Complaint
Date:02/28/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have had nonstop issues with the pharmacy at store 9978 located in ********************. The pharmacy is unprofessional, unorganized and keeps making life threatening errors. They are constantly out of stock on medications and it takes weeks or even months to get them. They delete active medications from profiles. The pharmacy manager doesnt schedule enough staff or manage the pharmacy well. They are rude to customers. Do not follow up on requests. Are making billing issues. The list of issues goes on and on. I have filed numerous complaints with corporate and they dont seem to be fixing any of the issues.Business Response
Date: 03/05/2025
Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
1. Date resolved: 3/4/25
2. Who resolved: District Manager, *** *.
3. How resolved: The customer was called, and their concerns were addressed.
4. Customer satisfaction: Yes
************** given: $50 in Cash Rewards
If you have any questions, please do not hesitate to contact me.
Thank you,
****,M.
Executive Response Specialist
*********************************** *************, AL *****
Fax:************Customer Answer
Date: 03/05/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
********* ******Initial Complaint
Date:02/27/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a truly horrible experience at my local Walgreens today. I need assistance from someone at corporate, please *do not* just instruct the store to call me. My doctor sent in a Rx for *******. It is the only buccal form of ********* available, and it is used for cold sores. I saw an in progress - not covered by insurance error so I saw the order details & noticed my doctor sent in a large quantity instead of multiple refills. I called the store to see what was going on. Theres been times the pharmacist had to partial fill an order to meet the insurance quantity limit. An older technician named ***** answers & says my insurance is not covering it & then starts telling me alternative RXs unsolicited, without letting me speak, and then the call disconnects. Im not interested in alternate options since my doctor and i know whats right for me. I call back & after another very long hold time, a new young tech answers and tells me ******* shows as ******************* cant do anything. I ask if he can check other stores to see if they have any remaining stock and he just replies like I said, its discontinued - as if I were an idiot.I checked with the manufacturer. It is not discontinued. Later that day, I swung by to pick up other prescriptions and he was at the drive thru. I asked him why the Rx disappeared from my ************ told me he closed it because he saw its discontinued. I asked why he did it without my consent and asked him to reopen it. He refused, and said my doctor has to send a new Rx but no pointThis was at the *******************************************************. My DOB is ***************. The insurance in my profile that covers this medication is APIPA, but Im unsure what their quantity limit is. Having had luck messaging companies on social media before, I then go on the WalgreensRx Reddit account to ask for help and a Walgreens staff with username Odd-Case-2448 hurls several insults at me, commenting on the post and in my direct messages.Business Response
Date: 03/03/2025
Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
1. Date resolved: 3/3/25
2. Who resolved: District Manager, ******* *.
3. How resolved: The customer was called and informed that the product is out of stock in the area and that we would do our best to try and locate it.
4. Customer satisfaction: Yes
5. Compensation given: $25 in Loyalty Rewards
If you have any questions please do not hesitate to contact me.
Thank you,
****, M.
Executive Response Specialist
****************** *************, AL *****
Fax: ************Customer Answer
Date: 03/13/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** Paredes *****Initial Complaint
Date:02/27/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
3 ********** gift cards were purchased on 10/2, 2 for $100 and 1 for $50. They were gifted to one of our loyal customers and it was brought to our attention that the 1 for $50 had already been used. Our customer decided to investigate and was able to get a printout from ********** showing the card was Fraudulently used in *******, **. We then reached out to ********** and Walgreens expressing our issue and eager for a resolution, provided all documentation and after 2 months of waiting there was no resolution given. We attempted to reach out to Walgreens again to open a new case on 1/23 that has gone unanswered by Walgreens. We are now reaching out to the BBB for assistance in either a refund, replacement card or store credit.Business Response
Date: 03/16/2025
Dear ********* ******,
Thank you for taking your time to contact our Corporate Offices in regard to your gift card concern.
After completing our investigation, we were able to recover $250 from your gift cards. In order to start the disbursement, process you will need to sign, date and return the General Release Form attached.
You can return the form by fax at ************ or by responding to this email. Once the form has been received, we will start the disbursement process of a check being sent to your address on file. Please destroy the physical cards you have in hand.
Again, thank you for contacting our corporate office.
Sincerely,
****** *.
Consumer *********************** Advocate
Case #: 23722419Customer Answer
Date: 03/17/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
********* ******Initial Complaint
Date:02/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I receive multiple emails from Walgreens every day. When I click unsubscribe I receive a message that I do not have any subscriptions. I have called customer support and have been told that I do not have any subscriptions. Customer support also suggested replying Stop. I continue to receive unwanted emails. My email address is ***************** Phone number **************. Please stop sending emails. I have attached screen shots of emails from the month of Feb. The problem appears to have started around Nov 3, 2024. Prior to that I receive an occasional email. That was OK. Having sort through many emails from Walgreens to find my important emails is unacceptable. PLEASE STOP!Business Response
Date: 03/02/2025
Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to the ********* Issue Resolver's team for handling. The following information was provided as the resolution details.
Summarize the resolution addressing these questions:
1. Date resolved:2/28/25
2. Who resolved:Ecommerce IR ******* *.
3. How resolved: Ecommerce IR ******* *. blocked the customer from receiving promotional emails.
4.Customer satisfaction: Unknown.
5. Compensation given: None.
If you have any questions please do not hesitate to contact me.
Thank you,
****** *.
Executive Response Specialist
**************************************************************************************
Fax: ************Initial Complaint
Date:02/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i have a chime card and have been adding money to the cars since last year at walgreens on ************* in wheeling wv ***** without putting a minimum of 20 onto it and now all of a sudden they say that their store has to have minimum of 20 yet when you gp to chime site or look it up it says walgreens does not require a fee or a minimum balance to load mo ey tp my chime card.... ive even talkes to thw manager and he said their storw has to have a minimum of 20Business Response
Date: 03/02/2025
Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
1. Date resolved: 2/28/2025
2. Who resolved: District Manager ***** *.
3. How resolved: DM ***** *. emailed the customer,apologizing for any inconvenience. She informed the customer that our registers only allow $20-$500 to be added to a Chime Card. She also provided information on how to contact ***** for additional support if a smaller amount needs to be loaded.
4. Customer satisfaction: It is unknown if the customer is satisfied with the response from management.
5. Compensation given: No compensation has been given at this time
If you have any questions please do not hesitate to contact me.
Thank you,
****** *.
Executive Response Specialist
*****************************************
Telephone ************** | Fax **************Initial Complaint
Date:02/27/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Went to Walgreens #***** #****************************, ** shopping and spent $60 dollars on items. the next couple of days I went to Schnucks with the change given to me from my $100 change and they informed me that the $20 was fake. the next week and half Ii made it back to ******** and spoke to a fairly young caucasion manager and explained to her what happened and she *** that yes they had been getting fake money and they had notices posted everywhere for their cashiers to pay attention. Well I don't know what happened the day I was in there. It's like I spent $80 for $60 worth of items, and I AM ****** and they KNOW THIS!!!!!Business Response
Date: 03/04/2025
Thank you for contacting our company in regards to this complaint. Our ***************************** sent this case to our leadership team for handling. The following information was provided as the resolution details.
Summarize the resolution addressing these questions:
1. Date resolved: 3.4.25
2. Who resolved: District Manager ******* B and Store *********************** How resolved: The store will be paying the customer out $20.00 on this Thursday ******
4. Customer satisfaction: Yes
5. Compensation given: $20
If you have any questions please do not hesitate to contact me.
Thank you,
Dr. ******** *.
Executive Response Specialist
******************
***********************
Fax: ************Customer Answer
Date: 03/04/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ******Initial Complaint
Date:02/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
******** ****** @ ********************** Pharmacy: ********************************************************************** 2/20/2026 Last week your pharmacy received three prescriptions from Dr ******* two of which were promptly filled. For reason known only to yourself, you failed to correctly ascertain the legitimacy of the prescription for the controlled medication. My records are clear, I have been on all of these medications for 5+ years filled at ********************** nationwide without issue. You claim you called the doctors office and were dissatisfied with the way they answered the phone. I have been in contact with the *********** office manager. They record all calls and have no record of the Sebastian ********************** calling for a prescription verification. It is clear you made a mistake. Your assertion that Dr ****** is not authorized in ******* is 100% wrong, as evidenced by Sebastian ******* filling said prescription in less than 2 hours.Your unprofessional obstinance in refusing to verify the doctors bona fides, which took less than one second to ******* ****************************************************************************************** is matched only by your arrogance in refusing to consider you may have simply misdialed. Your failures are troubling on many levels. What is more, your actions are contradictions in both your Pharmacist Oath and an employee of **********************.Business Response
Date: 03/03/2025
Thank you for contacting our company in regards to this complaint. Our ***************************** sent this case to our leadership team for handling. The following information was provided as the resolution details.
Summarize the resolution addressing these questions:
1. Date resolved: 3/1/2025
2. Who resolved: ***** *. District Manager
3. How resolved: The patient failed a GFD (Good Faith *********** protocol that the pharmacist was following. The Pharmacy Manager tried to reach out to the patients doctor multiple times and advised the patient to reach out to his doctor to call the pharmacy. Also, the staff pharmacist spoke to his doctor and based on the conversation, the patient failed a GFD protocol.
4. Customer satisfaction: District Manager has attempted to reach the customer with no response. Please have the customer to respond if they choose to discuss further and we will be more than happy to assist.
5. Compensation given: None
If you have any questions please do not hesitate to contact me.
Thank you,
Dr. ******** *.
Executive Response Specialist
**************************************************************************************
Fax: ************Customer Answer
Date: 03/04/2025
Complaint: 22994840
I am rejecting this response because:One phone call from Walgreens District manager ***** *. District Manager with no valid call back number nor mobile phone number provided making a response impossible.
If in fact doctor Dr ******* prescriptions dooes not meet the *** standard why were the other prescriptions filled without issue?
To Loriannes claim she called ****************** My doctor records all calls; no call from ******** ****** was recorded. ******** ****** is not being honest.
If in fact Dr ******* does not meet the *** ,as claimed by ******** ******, with no evidence to support claim, why did ******* ********* able to fill said prescription less than 2 hours?
No one has been in touch with me from Walgreens.Going forward will Walgreens fill prescriptions for controlled medications prescribed by Dr ****** of Sparta N.C.?
Sincerely,
******* *****Business Response
Date: 03/11/2025
Thank you for contacting our company in regards to this complaint. Our ***************************** sent this case to our leadership team for handling. The following information was provided as the resolution details.
Summarize the resolution addressing these questions:
1. Date resolved: 3/11/2025
2. Who resolved: **** *. Healthcare Supervisor
3. How resolved: The staff pharmacist spoke to his doctor and based on the conversation, the patient failed a *** protocol. Upon review, the prescription refusal has been determined to be valid based on the *** Policy.
4. Customer satisfaction: N/A
5. Compensation given: None
If you have any questions please do not hesitate to contact me.
Thank you,
Dr. ******** *.
Executive Response Specialist
**************************************************************************************
Fax: ************Initial Complaint
Date:02/27/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On October 10, 2024 I sold all my shares of Walgreens stock (account # **********) through my ***** account with the transfer agent being EQ Shareowner Services.Since that time Walgreens has refused and been defiant in my repeated requests for a Cost Basis for the sale. ******************* has done the same and referred me to Walgreens for satisfaction.I need the Cost Basis for my taxes. I have phoned, mailed and faxed Walgreens . They have never provided me with the information I need to do my 2004 taxes. My CPA has my tax prep on hold until he receives the Cost Basis as required by law.Business Response
Date: 03/04/2025
Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to the Investor Relations team for handling. The following information was provided as the resolution details.
Summarize the resolution addressing these questions:
1. Date resolved:2/26/25
2. Who resolved:Investor Relations
3. How resolved: The tax forms for shares sold in 2024 were mailed to shareholders on 2/18/25. The customer spoke with a Representative on 2/26/25 and the representative provided this information and also ordered duplicate forms to be mailed to her address on file.
4.Customer satisfaction: Unknown.
5. Compensation given: None.
If you have any questions, please do not hesitate to contact me.
Thank you,
****** *.
Executive Response Specialist
**************************************************************************************
Fax: ************Customer Answer
Date: 03/05/2025
Complaint: 22996762
I am rejecting this response because I have NEVER received the Cost Basis for my sale of Walgreens Stock . It is Now March ****** and in spite of the phone, email and **** mailed requests, the company has never sent me the necessary documents to file my taxes. I have also been told by a phone Equiniti//Shareowner Services/Walgreens *** that they are refusing to provide me with the documented information with NO REASON GIVEN. Please listen to the phone calls. This is illegal. The company is required to provide me with this information per federal law as of 2011 (per my CPA).By the way I will continue to reject all company communication(s) until I receive the documents requested....Please mail them to me ASAP
Thank you
Sincerely,
***** *******Business Response
Date: 03/14/2025
Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to the Investor Relations team for handling. The following information was provided as the resolution details.
Summarize the resolution addressing these questions:
1. Date resolved: 3/14/25
2. Who resolved: Investor Relations
3. How resolved: Investor Relations representative spoke with the customer on 3/14/25 and the representative confirmed that the customer has received the requested information and ensured they had everything they needed.
4.Customer satisfaction: Yes
5. Compensation given: None.
If you have any questions, please do not hesitate to contact me.
Thank you,
****** *.
Executive Response Specialist
*************************************br>***********************
Fax: ************Customer Answer
Date: 03/20/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The response by the company in question was acceptable, but not optimal. Thank you for your assistance. I finally received the documentation I was entitled to by law, but only after repeated requests and under duress and pushback by the company. I never should have had to resort to the complaint process in order to obtain my tax documents that were provided to me in a timely fashion by every other institution and company that did comply with the law.
Sincerely,
***** *******
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