Business Profile

Pharmacy

Walgreens

Complaints

This profile includes complaints for Walgreens's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,372 total complaints in the last 3 years.
681 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
******** ****** @ ********************** Pharmacy: ********************************************************************** 2/20/2026 Last week your pharmacy received three prescriptions from Dr ******* two of which were promptly filled. For reason known only to yourself, you failed to correctly ascertain the legitimacy of the prescription for the controlled medication. My records are clear, I have been on all of these medications for 5+ years filled at ********************** nationwide without issue. You claim you called the doctors office and were dissatisfied with the way they answered the phone. I have been in contact with the *********** office manager. They record all calls and have no record of the Sebastian ********************** calling for a prescription verification. It is clear you made a mistake. Your assertion that Dr ****** is not authorized in ******* is 100% wrong, as evidenced by Sebastian ******* filling said prescription in less than 2 hours.Your unprofessional obstinance in refusing to verify the doctors bona fides, which took less than one second to ******* ****************************************************************************************** is matched only by your arrogance in refusing to consider you may have simply misdialed. Your failures are troubling on many levels. What is more, your actions are contradictions in both your Pharmacist Oath and an employee of **********************.
Business Response
Date: 03/03/2025
Thank you for contacting our company in regards to this complaint. Our ***************************** sent this case to our leadership team for handling. The following information was provided as the resolution details.

Summarize the resolution addressing these questions:
1. Date resolved: 3/1/2025
2. Who resolved: ***** *. District Manager
3. How resolved: The patient failed a GFD (Good Faith *********** protocol that the pharmacist was following. The Pharmacy Manager tried to reach out to the patients doctor multiple times and advised the patient to reach out to his doctor to call the pharmacy. Also, the staff pharmacist spoke to his doctor and based on the conversation, the patient failed a GFD protocol.
4. Customer satisfaction: District Manager has attempted to reach the customer with no response. Please have the customer to respond if they choose to discuss further and we will be more than happy to assist.
5. Compensation given: None

If you have any questions please do not hesitate to contact me.

Thank you,

Dr. ******** *.
Executive Response Specialist
**************************************************************************************
Fax: ************

Customer Answer
Date: 03/04/2025

Complaint: 22994840

I am rejecting this response because:
One phone call from Walgreens District manager ***** *. District Manager with no valid call back number nor mobile phone number provided making a response impossible.
If in fact doctor Dr ******* prescriptions dooes not meet the *** standard why were the other prescriptions filled without issue?
To Loriannes claim she called ****************** My doctor records all calls; no call from ******** ****** was recorded. ******** ****** is not being honest.
If in fact Dr ******* does not meet the *** ,as claimed by ******** ******, with no evidence to support claim, why did ******* ********* able to fill said prescription less than 2 hours?
No one has been in touch with me from Walgreens.
Going forward will Walgreens fill prescriptions for controlled medications prescribed by Dr ****** of Sparta N.C.?

Sincerely,

******* *****
Business Response
Date: 03/11/2025
Thank you for contacting our company in regards to this complaint. Our ***************************** sent this case to our leadership team for handling. The following information was provided as the resolution details.

Summarize the resolution addressing these questions:
1. Date resolved: 3/11/2025
2. Who resolved: **** *. Healthcare Supervisor
3. How resolved: The staff pharmacist spoke to his doctor and based on the conversation, the patient failed a *** protocol. Upon review, the prescription refusal has been determined to be valid based on the *** Policy.
4. Customer satisfaction: N/A
5. Compensation given: None

If you have any questions please do not hesitate to contact me.

Thank you,

Dr. ******** *.
Executive Response Specialist
**************************************************************************************
Fax: ************
Initial Complaint
Date:02/27/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 10, 2024 I sold all my shares of Walgreens stock (account # **********) through my ***** account with the transfer agent being EQ Shareowner Services.Since that time Walgreens has refused and been defiant in my repeated requests for a Cost Basis for the sale. ******************* has done the same and referred me to Walgreens for satisfaction.I need the Cost Basis for my taxes. I have phoned, mailed and faxed Walgreens . They have never provided me with the information I need to do my 2004 taxes. My CPA has my tax prep on hold until he receives the Cost Basis as required by law.
Business Response
Date: 03/04/2025
Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to the Investor Relations team for handling. The following information was provided as the resolution details.

Summarize the resolution addressing these questions:
1. Date resolved:2/26/25
2. Who resolved:Investor Relations
3. How resolved: The tax forms for shares sold in 2024 were mailed to shareholders on 2/18/25. The customer spoke with a Representative on 2/26/25 and the representative provided this information and also ordered duplicate forms to be mailed to her address on file.
4.Customer satisfaction: Unknown.
5. Compensation given: None.

If you have any questions, please do not hesitate to contact me.

Thank you,

****** *.
Executive Response Specialist
**************************************************************************************
Fax: ************
Customer Answer
Date: 03/05/2025

Complaint: 22996762

I am rejecting this response because I have NEVER received the Cost Basis for my sale of Walgreens Stock . It is Now March ****** and in spite of the phone, email and **** mailed requests, the company has never sent me the necessary documents to file my taxes. I have also been told by a phone Equiniti//Shareowner Services/Walgreens *** that they are refusing to provide me with the documented information with NO REASON GIVEN. Please listen to the phone calls. This is illegal. The company is required to provide me with this information per federal law as of 2011 (per my CPA).
By the way I will continue to reject all company communication(s) until I receive the documents requested....Please mail them to me ASAP
Thank you

Sincerely,

***** *******
Business Response
Date: 03/14/2025
Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to the Investor Relations team for handling. The following information was provided as the resolution details.

Summarize the resolution addressing these questions:
1. Date resolved: 3/14/25
2. Who resolved: Investor Relations
3. How resolved: Investor Relations representative spoke with the customer on 3/14/25 and the representative confirmed that the customer has received the requested information and ensured they had everything they needed.
4.Customer satisfaction: Yes
5. Compensation given: None.

If you have any questions, please do not hesitate to contact me.

Thank you,

****** *.
Executive Response Specialist
*************************************br>***********************
Fax: ************
Customer Answer
Date: 03/20/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The response by the company in question was acceptable, but not optimal. Thank you for your assistance. I finally received the documentation I was entitled to by law, but only after repeated requests and under duress and pushback by the company. I never should have had to resort to the complaint process in order to obtain my tax documents that were provided to me in a timely fashion by every other institution and company that did comply with the law.

Sincerely,

***** *******
Initial Complaint
Date:02/26/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a gift card from ******* at the Walgreens located on *** ***, when the gift card went to be used there was no funds on the card, I have called and sent over all the required information and have heard nothing back at this point. I would like a new card with the $50 dollar or a refund back to my account.
Business Response
Date: 03/13/2025
After review of this case, we will be sending the customer a replacement gift card. Please confirm the customers full mailing address. Please note that we cannot ship to PO Boxes or business addresses.
Initial Complaint
Date:02/26/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 25, 2025 I went to the Walgreens store located at ****************************************************************** to have my picture taken to renew my U.S. Passport. Upon arriving at the store, I noticed an elderly cashier in the front and one else around. I headed for the photo department and sure enough, there was no one there either. After waiting 10 minutes, I asked the cashier to page someone to photo and she did (5 times) I felt bad for the poor lady because she kept apologizing and saying Are they ignoring me the store was like a morgue, anyone could have walked in and stole anything they wanted because I did not see a single clerk around. After 15 minutes, some guy showed up and said Sorry for the wait, I was taking out the garbage I asked Where is everybody He took my picture, I paid and left the store. How can you allow an elderly person to run the register and no one else to assist customers in the **********************? UNBELIEVABLE!!
Business Response
Date: 02/28/2025
Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.

Summarize the resolution addressing these questions:
1. Date resolved:2/28/25
2. Who resolved:District Manager ***** *.
3. How resolved:District Manager ***** *. thanked the customer for providing feedback and let him know that they already followed up with the Store Manager to provide appropriate coaching for team members involved.
4.Customer satisfaction: Yes.
5. Compensation given: None

If you have any questions please do not hesitate to contact me.

Thank you,

****** *.
Executive Response Specialist
**************************************************************************************
Fax: ************
Customer Answer
Date: 03/03/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:02/25/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order using ************************** to order four prescriptions - the website did not work I placed the order on 2/19 - the system charged my credit card 5 times for $1209.85 which was released last night - it also charged my check card $1,327.25 on the same day and it has not been released. I called ************ on the 19th and opened an escalation ticket - they said it should be resolved in 23 -48 hours - it has now been 5 business days and it has not been released or resolved. I need to have the funds reversed and placed back in my account - no order was ever processed via their online system. They are stating there is nothing they can do for me. They put the charges there they should be able to release them.
Business Response
Date: 03/05/2025
Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.

Summarize the resolution addressing these questions:
1. Date resolved: 3/5/25
2. Who resolved:District Manager **** *.
3. How resolved:District Manager **** *. called the customer to apologize for the inconvenience. The customers funds were released after 5 business days.
4. Customer satisfaction: Yes
5. Compensation given: $50 Gift card for service recovery

If you have any questions, please do not hesitate to contact me.

Thank you,

****** *.
Executive Response Specialist
**************************************************************************************
Fax: ************
Customer Answer
Date: 03/06/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** Loudenlsager
Initial Complaint
Date:02/24/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was assaulted by one of the employees at the ***************************** store in ***************
Business Response
Date: 02/26/2025
Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.

Summarize the resolution addressing these questions:
1. Date resolved:2/26/2025
2. Who resolved:District Manager *** *.
3. How resolved:District Manager *** *. called the customer to apologize and talk through the situation to collect more information for investigation. Advised the customer that a thorough review of all information provided will be completed and the concern will be addressed.
4. Customer satisfaction: Yes
5. Compensation given: None

If you have any questions please do not hesitate to contact me.

Thank you,

****** *.
Executive Response Specialist
**************************************************************************************
Fax: ************
Initial Complaint
Date:02/24/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a charger and cable on 2-18-2025 and only lasted 4 days, it is not working any longer I bought the set at your store #***** but they do not exchange or refund I purchased two chargers and cables from Amazon and those are working fine I bought a Infinitive Dual USB w/chrg 2.4amp #*********** $5.49 JW Micro-USB CBL 6 Ft Blk Ast #*********** $18.99 RFN# ****-3040-7085-2502-1803 The store does not replace, exchange or refund. I chatted online wasted time
Business Response
Date: 02/27/2025
Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.

1. Date resolved: 2/27/2025

2. Who resolved: District Manager Mjellma T

3. How resolved: Our District Manager Mjellma T contacted the customer and asked them to come into the ********************** to personally process the return and address all concerns.

4. Customer satisfaction: Satisfied

5. Compensation given: None

If you have any questions, please do not hesitate to contact me.

Thank you,

******* *.
Executive Response Specialist
Customer Answer
Date: 02/28/2025

Complaint: 22982704

I am rejecting this response because: Walgreens response is inaccurate, first of all the District Manager Mjellma T, did not contact me and I did get compensation. I was compensated.
The store manager, ******, called me and asked me to come into the store with the receipt of purchase and he would give me the full refund plus $5.00 value points.
Walgreens Manager, Mr. ****** was very nice, attentive, and apologized several times. I am very happy with his prompt response and full reimbursement for the malfunctioning cable and charger.
My "rejection" to the business response is due to the fact that the District Manager Mjellma T, did not contact me, and her response is incorrect.
Also, her response that I did not receive "compensation" and that I "accepted" it, is also untrue.
I did receive full compensation a/k/a a full refund for the purchase of this malfunctioning cable/charger.
The only other issue I wish for Walgreens to address is that employees during their working hours at Walgreens should all speak English among themselves and of course to customers.
The ********************** Manager, Kashif, and their other Indian employees speak their Indian language among themselves and in front of customers, even if the subject they are speaking
about concerns the transaction they are performing at the time. In my humble opinion, this does seem rude, and I think it would help them a great deal to practice speaking
English more and with time they will lose their heavy accent.

Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.

1. Date resolved: 2/27/2025

2. Who resolved: District Manager Mjellma T

3. How resolved: Our District Manager Mjellma T contacted the customer and asked them to come into the ********************** to personally process the return and address all concerns.

4. Customer satisfaction: Satisfied

5. Compensation given: None

If you have any questions, please do not hesitate to contact me.

Thank you,

******* *.
Executive Response Specialist
Sincerely,

********* ******
Business Response
Date: 03/15/2025
Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.

1. Date resolved: 3/15/2025

2. Who resolved: District Manager Mjellma T

3. How resolved: Our District Manager ********* has tried to make contact with the customer on multiple attempts to correct the confusion but the customer is unreachable. Mjellma T did confirm with the store that a refund was provided to the customer and wanted to apologize for the inconvenience but was unable to talk to the customer directly.

4. Customer satisfaction: Unknown

5. Compensation given: Previous refund as requested

If you have any questions, please do not hesitate to contact me.

Thank you,

******* *.
Executive Response Specialist
Customer Answer
Date: 03/17/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********* ******
Initial Complaint
Date:02/24/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Walgreens subscribed me to their e-mails without my permission. After I tried unsubscribing, they still kept spamming me. I e-mailed the ** State Attorney General. They responded with a generic e-mail but did not answer my concerns or questions. I have tried e-mailing back 5 times over the past month without a response. I need them to answer ***** questions included in the ** AG complaint and a direct e-mail on Jan 31, 2005:---Thanks for queueing up account for fixing. My prior e-mails to you and the complaint to ***** had other concerns listed, that have not yet been addressed. Please respond back with the following.Thanks for fixing my account (supposedly, we'll see). How did this happen in the first place? I can't be the only person impacted. You have a serious glitch that I'm guessing impacts anyone opting out. Has it been fixed? If not, what is your plan and timeline for doing so?Aside from the technical issue, how did Walgreens not respond for LITERALLY MONTHS after I e-mailed you several times, until ** AG reached out? That is very obviously completely unacceptable. How did this happen, and what's your plan for ensuring this doesn't happen again?Thanks,Yaro
Business Response
Date: 03/12/2025
I am writing to respond to Mr. ******** Better Business Bureau complaint # ********* We are working with our IT department to identify and correct the issue that has caused Mr. ****** to receive unwanted emails from Walgreens. In the meantime, we have implemented a block on emails sent to the email address provided by Mr. ******* If he receives any additional emails, we encourage him to contact us either via our website - **************************************************************************, by phone at ************** or by mail at the address below.

ATTN: Consumer Relations
Walgreen Co.
******************************************************************************************
Customer Answer
Date: 03/13/2025

Complaint: 22982390

I am rejecting this response because:
Thanks, I really appreciate you forwarding this to the tech team to fix. Since it's been months, can you confirm that they fixed the issue? If not, what is the current status?
Also, please address the other issue in my complaint. You only respond when the attorney general or BBB contact you. That's terrible. Please send a commitment on how quickly you will be responding to direct e-mails going forward, and a detailed plan on how you will make that happen. You literally never answered any e-mail of mine (it's been months) unless I request it via third party.

Sincerely,

******** ******
Business Response
Date: 03/26/2025
I am writing to respond to Mr. ******** Better Business Bureau complaint # ********, which appears to be a mirror image of his earlier complaint # ********* As indicated, we have blocked any further emails sent to the email address provided by Mr. ******* He complains that we have not responded to his emails. We have no record of receiving emails from Mr. ****** prior to 1/30/2025. For those emails after 1/30/2025, Walgreens ************************ provided a prompt response to him. If Mr. ****** receives any additional emails, we encourage him to contact us either via our website - **************************************************************************, by phone at ************** or by mail at the address below.

ATTN: Consumer Relations
Walgreen Co.
*******************************
Deerfield, IL *****
Customer Answer
Date: 03/28/2025

Complaint: 22982390

Nice try. Except you can find attached my e-mails to your employees ******* and ******* on January 31, February 5, February 7, February 17, February 24. None of my e-mails got responded to. Ball's in your court.

Sincerely,

******** ******
Initial Complaint
Date:02/24/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 10/25/2024 my son purchased a ********** gift card for me, from walgreens, in the amount of $100.00. On 11/11/2024 I tried to use it and was told there was no money on it. I immediately call walgreens customer relations department, and I was told to contact *************************************** and given a case # ********, and was told it would take approximately 5 days to fix. I sent my digital receipt and the above information along with electronic card activation receipt that I received with my card. I received a response that they would not accept the digital receipt and that I needed to go back to the store and get a receipt journal from the manager. On 11/19/2024 I sent them the receipt journal and was told they were sending it on to their gift card team. On 12/11/24 I requested status on my case, was told they were working on my case. On 1/23/2025 I again contacted them on the status of my case, I have received nothing. It has now been 3 months and I have No response, No resolution, still out a $100 ********** gift card. I also contacted ********** but they said there was nothing they could do, but suggested I get a refund. Walgreens policy states no exchange, no return, no refund.
Business Response
Date: 03/11/2025
Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to our leadership team for handling. The following information was provided as the resolution details.

Summarize the resolution addressing these questions:

1. Date resolved: 3/11/2025

2. Who resolved: Walgreens 3rd party gift card processor InComm and Executive Response Specialist ***** *.

3. How resolved: ****** was able to deactivate the gift card and credit Walgreens back for the deactivation. Since Walgreens will receive the credit back for the transaction, Walgreens will need to make the customer whole for the transaction.
Customer will need to sign and date the attached general release form in order to proceed with reimbursement. Once received and we receive the invoice from accounting, a refund check will be mailed to the customer. There is no timeframe we can provide.

4. Customer satisfaction: Unknown

5. Compensation given: $100 refund will be provided to the customer for the ********** gift card that was purchased.

If you have any questions please do not hesitate to contact me.

Thank you,

***** *.
Executive Response Specialist
*****************

*************, AL 35661

Fax: ************
Customer Answer
Date: 03/13/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *******
Initial Complaint
Date:02/22/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Had an altercation with pharmacist and when I went to pick up pain medication I was told I no longer was allowed to fill prescriptions there. The story was fabricated; they stated I jumped over the counter and punched someone in the face and then threatened to kill them which is now slandering. I can not get my pain medication at thus time
Business Response
Date: 03/03/2025
Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to our Leadership Team for handling.

1. Date resolved: 03/01/2025
2. Who resolved: District Manager, ******* *.
3. How resolved: tried reaching ou to the Patient several times - We will try reaching out to them again today.
4. Customer satisfaction: Unknown
5. Compensation given: None

Thanks,

****** *.
Executive Response Specialist
**************************;
***********************;
Fax: ************

Customer Answer
Date: 03/05/2025

Complaint: 22978084

I am rejecting this response because:
I never received any telephone calls from Walgreens and there has been no compensation offered nor did they fill my medication. I am also adding that the pharmacist/pharmacy also filled two medications for my mother and never advised her that they should not have been filled together nor should she take them together that she should take one or the other as it could put her in respiratory distress. She only found this out when her physician called her 3 days later to find out which medication she wanted to take so they could update their records. Walgreens could have killed my mother.

Sincerely,

********* *******
Business Response
Date: 03/17/2025
Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to our Leadership Team for handling.

1. Date resolved: 03/17/2025 and ongoing
2. Who resolved: District Manager, ******* *.
3. How resolved: tried reaching out to the Patient several times - We will try reaching out to them again today.
4. Customer satisfaction: Unknown
5. Compensation given: None

Thanks,

****** *.
Executive Response Specialist
**************************;
***********************;
Fax: ************
Customer Answer
Date: 03/18/2025

Complaint: 22978084

I am rejecting this response because: Ive yet to hear from anyone at Walgreens.

Sincerely,

********* *******
Business Response
Date: 03/19/2025
Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to our Leadership Team for handling.

1. Date resolved: 03/18/2025
2. Who resolved: District Manager, ******* *.
3. How resolved: I tried reaching out to the Patient several times.
- Original email attempted multiple calls on 2/26 AM and PM and left message.
- Multiple calls on Friday 2/28 with voicemail
- Follow up email to resolve. calls attempted on Friday 3/7 11am and 4pm.
- Call attempted on Saturday 3/8 10am.
- Case rejected again call attempted today 3/18 at 2pm left voicemail.
4. Customer satisfaction: N/A
5. Compensation given: N/A

Thanks,

****** *.
Executive Response Specialist
**************************;
***********************;
Fax: ************

Customer Answer
Date: 03/21/2025

Complaint: 22978084

I am rejecting this response because: I am not sure who they are calling, never received messages

Sincerely,

********* *******

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