Business Profile

Pharmacy

Walgreens

Complaints

This profile includes complaints for Walgreens's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,372 total complaints in the last 3 years.
678 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/22/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received three medications for another person with my last name from Walgreens in ************ Fl. I noticed when I got home. I took the medication back and asked for mine. A week later my provider sent in a blood pressure medication ( due to complications from my knee replacement surgery) and it ultimately took four days for the pharmacy to fill the medication, and during those four days they would not answer their phone. This Friday my provider sent in pain medication ( to treat pain from my knee replacement surgery) and they are out of stock with no date of when it will be available. They did not notify my doctor, and by the time I received notification, it was too late to call my provider to send to another pharmacy. This pharmacy is extremely unorganized and is risking people's lives.
Business Response
Date: 02/28/2025
Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.

Summarize the resolution addressing these questions:

1. Date resolved: 2/27/2025
2. Who resolved: District Manager, ***** *.
3. How resolved: Called patient and she clarified that she used another pharmacy to pick up her medication. Also, patient expressed her concerns around the service and quality. DM was able to commit to review operations to make sure the incident does not happen again.
4. Customer satisfaction: Yes
5. Compensation given: None

If you have any questions please do not hesitate to contact me.

Thank you,

******* *.
Executive Response Specialist
***************************************>***********************
Fax: ************
Initial Complaint
Date:02/19/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 17, 2024, I purchased a $200 Best Buy Gift card as a gift from the ****, ** location. I kept the card authorization receipt that Walgreens usually gives and included that with the gift card to the recipient. The recipient tried using that card at a Best Buy location in ********, **, but Best Buy told them the card was never activated at the store where the card was purchased. When I called Best Buy customer service, they told me the same thing. I now have the empty gift card in my possession.I opened a claim with Walgreens customer service to resolve this issue on November 8, 2024. I would have sooner, but the gift card was not used until right before that date. Since that initial claim has been opened, I have called about 5 times and emailed 7 times. It has now been over **************************************************************** Whenever I email them, they say something like "we are working to address the problem and we appreciate your patience." My last two emails have not been responded to, so I am now being ignored. I also tried calling the store twice to ask for help and request the actual receipt. The first time, I was placed on hold for an extreme amount of time. The second time, I spoke with someone but told me that their lookup process for receipts was coincidentally not working. I paid $200 for a gift card that was never activated properly. All I am looking for is either my money back on the credit card used, or to activate the gift card.
Business Response
Date: 02/21/2025
Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to our leadership team for handling. The following information was provided as the resolution details.

1. Date resolved: 2/21/2025

2. Who resolved: Walgreens 3rd party gift card processor InComm

3. How resolved: We were able to recover the funds from the Best Buy gift card. Customer will need to sign the attached release form to proceed with reimbursement. Once received and the invoice is provided from our accounting department, the refund check will be mailed to the customer. There is no timeframe to provide.

4. Customer satisfaction: Unknown

5. Compensation given: A $200 refund will be provided to the customer for the value of the gift card.

If you have any questions please do not hesitate to contact me.

Thank you,

***** *.
Executive Response Specialist
****************************

*************, AL 35661

Fax: ************

Customer Answer
Date: 02/25/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ********
Initial Complaint
Date:02/19/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a regular customer of **********************. I've never shoplifted they can see the video tapes. I paid cash for everything I've always gotten. I live across the street from the Walgreens I go there frequently. I know the workers. I work for a care home where I buy and provide a lot of things for the old person's home. I have panicky people and I oftentimes have to return things after I get them. Nowhere in Walgreens does it say that if you're not within the storage return policy, you repay cash? You won't be able to return the item that you'll be denied and embarrassed, nor is it anywhere. Does it say that your information is being collected in a database and stored against you then can prevent you from further returns. I read my report. I have not returned anything outside of normal return activity. I paid cash. I had the receipt and last night I was denied a return for two items that I purchased for somebody in the care home. Two items that I cannot use personally, I was absolutely and utterly turned down and embarrassed and traded as if I was a criminal. I'm going to upload a copy of the receipt and the denial record.. I filled out if a customer is within the **********************'s policy to return the item and has the receipt and paid cash and they can view on tapes that it was not stolen then I shouldn't have been denied. I feel like if they're going to store my information of returns it I need to be notified of that and give them the right to okay to that or not. I tempted to contact the retail equation. They told me to send an email. I did that I have not gotten any response back. Now I'm sitting with two items that I need the money back.. It was for a client and two items that I cannot use. I wanted it reversed so that I can return the items and never go to this Walgreens again. I never was given a warning. Nothing just flat out denied and it's wrong. I am a loyal customer I was treated like a criminal. Can't just store my information. You use it against
Business Response
Date: 02/24/2025
Thank you for contacting our company in regards to this complaint. Our ***************************** sent this case to our leadership team for handling. The following information was provided as the resolution details.

Summarize the resolution addressing these questions:
1. Date resolved: Spoke with customer on Monday 2/24/25.
2. Who resolved: ****** *. Store Manager store 7120 and *** *. District Manager
3. How resolved: District Manager called the customer and they discussed how our return policy works and the system (RAR) we use to assist with tracking customer returns. I have agreed to give feedback to the Store Manager at 6370 on employee empathy and knowledge about returns. I also agreed to provide feedback to Retail Hub that customers are not satisfied with us not providing information about the process on the back of our receipts.
4. Customer satisfaction: She was happy to be heard for her concern and agrees to keep shopping at Walgreens. She will avoid that particular store for awhile due to the embarrassment she felt by the employee attitude and knowledge.
5. Compensation given: $40 MyWalgreens Cash Rewards

If you have any questions please do not hesitate to contact me.

Thank you,

Dr. ******** *.
Executive Response Specialist
*******************************************************************************
Fax: ************
Initial Complaint
Date:02/18/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a package held at Walgreens (********************************) afternoon days of my package being missing it was finally delivered supposedly I picked up my package opened my package while opening my packages one of the candles fell from the box into my hand cutting my hand I also was able to discover a second broken candle. This wad reported to Walgreens and their corporate office I had to miss weeks of work due to this Walgreens has essentially ignored my complaint the store where the broken candles dismissed my complaint I am looking to speak to someone regarding this issue instead of being ignored.
Customer Answer
Date: 02/19/2025
Need to speak with district manager regarding damaged items and injury to hand I reported this to the store and walgreens customer service I wad told I would receive a follow up call but I was never contacted
Customer Answer
Date: 02/24/2025
I was told to provide the address of the Walgreens were my items were held and damaged.
As I mentioned I reported this issue in December 24 directly to the store and corporate and was ignored.
The address for the Walgreens is *********************************
Business Response
Date: 02/25/2025
We need the store location please.
Customer Answer
Date: 02/26/2025

Complaint: 22958160

I am rejecting this response because: I have provided the information required by the bbb the company has not made an attempt to contact me . In a separate email I provided the exact address to the walgreen the issues occured ****************************** I talked to the store manager and assistant manager they was very dismissed wheb I made them aware of the damaged candle and injury I had to then file a complaint with corporate and I was ignored by the store manager/,district manager

Sincerely,

Coco *****
Business Response
Date: 03/03/2025
Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to our Leadership Team for handling.

1. Date resolved: 03/03/2025
2. Who resolved: Store Manager, Yoilan H.
3. How resolved: Store Manager provided a W gift card for the inconvenience of *** Ex package concern during the holidays, the miscommunication on the incident that occurred with customer when opening the package at her place of residence, the follow through of communication and perhaps lack of empathy that customer felt of how the concern was ****************************** manager will also open customer liability intake for customer incident,and allow ******** investigate customer concern.
********** satisfaction: Yes customer is satisfied with the outcome that store manager will provide compensation for the inconvenience and the incident that occurred. As well as follow through to support her with customer liability intake form.
************** given: $50 gift card

Thanks,

****** *.
Executive Response Specialist
**************************;
***********************;
Fax: ************
Initial Complaint
Date:02/18/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I would like to report an issue involving Walgreens Pharmacy in *******, **. My all medications refills for 90 day supply by Walgreens for years. Lately, in the beginning of February 2025 the pharmacy denied to refill one of my medication named ******** 14mg. and they claimed that my insurance allows only 30 days supply for this specific medication but all the rest of my prescriptions 90 days supply. I called my insurance and find out that 90 day supply is still good for ******** and they should refill the way it was always. We had a three way talk and pharmacist was told by insurance to refill for 90 days supply. When I went to pick up the medication the story changed to they can't, because of the Walgreens policy changed. When I asked to see the written policy change they could not provide me with. They also advised me to call their headquarters. which I did on February 6th explaining my ordeal. I spoke to several persons and one of them gave me a case #******** and promised me in 48 hours someone will call me. I ended up calling them back after 3 days answering their voice message and spoke to district manager named ***** *****. Same answer no written policy provided. Advice given to call the executive office. On February 11th I called # *********** spoke to ********. She told me to wait 48 hours . I waited and waited no answer. Again I called them multiple times and finally I was able to hold her and nothing different no written policy and free advice " change your pharmacy ".Please investigate and hold them accountable on their policy. If there is a change I would like to receive their written policy. Explaining why is only affecting one of my medications (******** 14 mg.) and not the rest of it. Is this policy made to discriminate me or others affected too? Please resolve this issue in a timely manner. If there is/was any change in their policy it is a good business practice to advice customers in advance with written policy notice not last minute.
Customer Answer
Date: 02/19/2025
To follow up on the requested information, the address of the Walgreens branch is: ************************************************. The phone number of this branch is ************. Please confirm receipt of this information.
Sincerely,
***** ***********
Business Response
Date: 02/21/2025
Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to our Leadership Team for handling.

1. Date resolved: 02/21/2025
2. Who resolved: District Manager, ***** *.
3. How resolved: I spoke to Mr. *********** via phone, about his concern on 2/10 and 2/11 regarding case #******** as mentioned.
4. Customer satisfaction: Unfortunately, the customer was not satisfied with the response. I explained that Walgreens policy changed in December regarding dispensing GLP 1 medication, and we are no longer permitted to fill his medication for 90 days. Despite disagreeing, I remained professional, composed, and focused on providing accurate information.
5. Compensation given: No compensation was provided, as the issue pertained to a corporate policy change rather than a service failure.

Thanks,

****** *.
Executive Response Specialist
**************************;
***********************;
Fax: ************

Customer Answer
Date: 02/24/2025

Complaint: 22948584

I am rejecting this response because:
I asked them to receive written policy change in writing. The answer is still not in writing, not official. Not to be taken seriously. This attitude is not professional, not the serious business work. Why am I not being provided a Written policy change? what kind of business policy is this? Where is the credibility of the company. I lost the trust and they will lose the business.
Next action will be to complain to Consumer Affair. This issue should not be taken lightly. Written policy change is a must. I would like to see it posted in every Walgreen Pharmacy in addition to have one personal copy sent to me.
Until it is written and provided a copy to me this case will remain open.
Sincerely,

***** ***********
Business Response
Date: 02/25/2025
Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to our Leadership Team for handling.

1. Date resolved: 02/25/2025
2. Who resolved: District Manager, ***** *.
3. How resolved: I spoke to Mr. *********** via phone, about his concern on 2/10 and 2/11 regarding case #******** as mentioned.
4. Customer satisfaction: Unfortunately, the customer was not satisfied with the response. I explained that Walgreens policy changed in December regarding dispensing GLP 1 medication, and we are no longer permitted to fill his medication for 90 days. Despite disagreeing, I remained professional, composed, and focused on providing accurate information. A written policy can not be provided per case #******** this was explained.
5. Compensation given: No compensation was provided, as the issue pertained to a corporate policy change rather than a service failure.

Thanks,

****** *.
Executive Response Specialist
**************************;
Chandler, AZ 85286
Fax: ************
Customer Answer
Date: 02/26/2025

Complaint: 22948584

I am rejecting this response because: I refuse to agree to a policy change that is not communicated in written form (email, letter, posted flyer in the pharmacy branches) by Walgreens. This demonstrates a lack of professionalism and lack of transparency. If the policy was changed in December, this should have been communicated by written form by Walgreens to customers so that they are aware ahead of time of a policy change. Without written explanation of the policy change, I do not accept this response from Walgreens as a resolution. I have communicated this to Walgreens numerous times. I sense a lack of credibility from Walgreens, and this really prompts me to want to change my business elsewhere for my pharmacy needs. Going forward, if Walgreens makes policy changes, there should be clear guidelines in communicating them transparently and in a timely and professional manner with customers.

Sincerely,

***** ***********
Initial Complaint
Date:02/18/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My brother in law purchased a gift card for play station for Christmas through Walgreen's. My son scratched it off with a key not understanding that it would take off some of the code for the gift card. the card is not legible in the first 4 digits. I spoke to someone at Walgreens and they said to submit pictures of the card and the receipt which I have already done on 1/6/2025 to the email of ************************************** I received a reply 7 days later with "There is no time estimate on a gift card case." From a ***** *. on case #******** in Consumer Relations. So I waited 2 more weeks with no information or reply to the case, so I emailed them on 1/27/2025. I did not get a reply. I called the corporate office and they said they would let them know. It is now 3 weeks after that and almost 2 months after I opened this case to simply get 4 digits off of a play station gift card which they said they would be able to get from the database of play station. I have had no response, no communication, no information at all in email since then. I need to help to get this case resolved and it is obvious someone is not doing something as simple as moving this simple case along to get a simple code for a kid looking forward to it. Please help.***** ********
Business Response
Date: 02/19/2025
Thank you for contacting our company in regard to this complaint. Unfortunately, we did not receive enough information to assist appropriately.

We received your card documents, unfortunately we did not receive a copy of your original receipt (Not the activation receipt). Kindly, ensure the **** is visible within the picture and legible. If you do not have the original receipt, please go to the store of purchase and the store manager will provide you with a receipt journal.

Thank you,

******** *.
Executive Response Specialist
Customer Answer
Date: 02/21/2025

Complaint: 22956811

I am rejecting this response because: I attached the pictures which are VERY clear with all the numbers in there on the original email as well as in this complaint and here on this reply. I have attached the same gift receipt and the card that shows the first 4 numbers scratched off. I don't see how I can make this any clearer. The original purchase date was 12/22/2024 at 12:13pm with legible numbers all over the gift receipt. If it is a gift receipt and someone returned a product the numbers on this receipt represent a purchase, please match it up to the store's database, which I am sure all Walgreen's have.

Sincerely,

***** ********
Business Response
Date: 02/26/2025
Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to our vendor, Incomm, for handling. The following information was provided as the resolution details.

1. Date resolved: 2/25/2025
2. Who resolved: ******* *., Incomm
3. How resolved: Please provide the customer with the purchased redemption PIN below. If the customer needs to dispute the redemption of their gift card(s), they will need to contact the partner directly. Walgreens and ****** can only confirm that the funds were loaded onto the gift cards. Gift cards cannot be redeemed prior to activation. Walgreens Corporate policy is no refunds or exchanges on gift cards.

PIN: **************

4. Customer satisfaction: N/A
5. Compensation given: N/A

If you have any questions, please do not hesitate to contact me.

Thank you,

******** *.
Executive Response Specialist
Customer Answer
Date: 03/04/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ********
Initial Complaint
Date:02/18/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
02/18/2025 8:30 am Walgreens Pharmacy #***************************************************************************************** I went to the pharmacy to pick up my daughters medications. While in line for the medication I received a notification on my phone from Walgreens. When I pulled up the app it showed two of the three medications were cancelled. As I got to the front of the drive thru line I expressed my concern that two of the three medications were cancelled. The store admitted the pharmacist cancelled them but cant see why, they said it could be because the medications are OTC. I explained that I had gotten these medications through her insurance before (they are covered on the formulary, I checked), why would they be cancelled without even running them through her insurance and making sure? He could not tell me anything. He said it just shows cancelled. I was told I would have to call the doctor to request they be sent again. I was upset and told him this is ridiculous and this kind of stuff happens on a regular basis with this location. Then while talking to the pharmacy tech, one of the medications was completely deleted like it was never even there in the first place. There is no reason a medication should be cancelled and or deleted by the pharmacy without talking to the patient first and or verifying whether covered by insurance. Now my childs medication is delayed due to the pharmacies mistake. If the pharmacy is so overwhelmed they have to cancel/delete orders for no apparent reason, then hire more pharmacy techs and pharmacists, pay a living wage so people want to be employed there. This is wrong and is preventing treatment.
Business Response
Date: 02/25/2025
Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.

1. Date resolved: 2/25/2025

2. Who resolved: Pharmacy Manager ****** O

3. How resolved: Contacted patient and doctor's office to see what medications were actually prescribed.

4. Customer satisfaction: Satisfied

5. Compensation given: $10 Walgreens cash

If you have any questions, please do not hesitate to contact me.

Thank you,

******* *.
Executive Response Specialist
Initial Complaint
Date:02/18/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ive been trying to unsubscribe from Walgreens email marketing for 3x since December 2024 and up to now still receiving emails from them from these addresses: *********************************** *************************************************
Business Response
Date: 02/25/2025
Thank you for contacting our company in regards to this complaint. Our ***************************** sent this case to our leadership team for handling. The following information was provided as the resolution details.

Summarize the resolution addressing these questions:

1. Date resolved: 02/20/2025
2. Who resolved: ******* *. Ecom IR
3. How resolved: customer email was hard blocked so that promotional emails would cease.
4. Customer satisfaction: Customer was thankful and will be letting us know if emails do not stop by the end of the 10 business days.
5. Compensation given: no compensation given. customer email was placed on hard block.

If you have any questions please do not hesitate to contact me.

Thank you,

Dr. ******** *.
Executive Response Specialist
*************************************br>***********************
Fax: ************

Customer Answer
Date: 02/26/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *********
Initial Complaint
Date:02/18/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom It May concern:I ********* ******* dropped off 8 rolls of film to be developed at the Walgreens **************** at *************************************. On 12/11/2024 and was promised delivery on 12/18/2024. Today is 02/17/2025, 3 months late and i am still waiting for my film or phone call from *********************. No responsible agent or person/s in charge has made any attempt to contact me.This is unsatisfactory and unbelievable that not one person or agent has contacted me regarding my issue? I respectfully request that Fugi Film be investigated and resolve this terrible operation of a business. I am looking for resolve and compensation of the many memories that I may have lost, due to negligence of the Fugi corporation.Awaiting anxiously ************. Francisco ********
Business Response
Date: 02/21/2025
1. Date resolved: 2.20.2025
2. Who resolved: Store Manager **** *.
3. How resolved: **** called Fuji this morning to confirm FUGI is having issues processing film since November they are having logistical issues. **** advised that customer called them yesterday between ***** and requested that the film be sent back to him. It will be ***** directly to him (Tracking#************). When asked about the reason for the delay on their side was and they informed us that they had a system upgrade in November and is causing them to have issues. If customer does not receive film, it is suggested that the customer files a ******************** complaint directly with Fuji.
4. Customer satisfaction: Customer is not satisfied but **** looks unable to process film
5. Compensation given: No compensation given at store level
Initial Complaint
Date:02/17/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A. 02/08/2025-Email from Walgreens, 4:49am, XXX8481-XXXXXWe're Processing Your Auto Refill Order pick up on Tue, Feb 11, 2025. We'll send another email..B. 02/09/2025-11:07 am-8481-Prescription is ready for pick-up?C. 02/10/2025-same scrip-8481-we are processing your auto-refill order. Note: The bottle has 02/08/2025 on it.Your auto refill order pick up on Thu, Feb 13, 2025.D. 02/12/2025-It's Too Soon to Refill Rx-8481 According to your insurance carrier, it's too soon for a refill. We'll refill on 02/12/2025.E. 02/12/2025-10:31 am-Your order is delayed due to an insurance issueNow, I am ******, as I am noting these emails.The bottle they gave me.has the 8th on it.not able to fill until the 12th on insurance.. Is that why you idiots cant solve the problem in an email? You need to talk on the phone, get somebody in the store with the bottle? So you can exchange it right.02/12/2025-3:46 pm-Your order is delayed due to an insurance issue that we're working to resolve Called them on the phone, talked to the pharmacist, the prescription is for 60.F. 02/12/2025-4:42 pm-your Rx is ready for pickup. Shown on email:Rx# XXX8481-XXXXX Qty: 60 02/13/2025-Case #: 24340985-Walgreens Corporate, I was shorted pills for my heart.02/14/2025-emailed them back againneed my 50 pills.I will check with the pharmacist immediately on Saturday morning on this issue. That didnt happenemailing your store manager againjerking my chain Walgreens.02/17/2025- I am sending proof to your store manager from your own system showing 60 pills.I need my 50 pills. You will not get the bottle with the 8th on it. We on the same page now?Note: The *** database doesnt have any shortages on this medication.Note: Submitting without customer input. What employee manually accessed my account without my permission and tried to fill a prescription early?Note: or is this systematic corporate fraud?
Business Response
Date: 02/20/2025
Thank you for contacting our company in regards to this complaint. Our ***************************** sent this case to our leadership team for handling. The following information was provided as the resolution details.

Summarize the resolution addressing these questions:
1. Date resolved: 2.20.25
2. Who resolved: Pharmacist and ****** *. District Manager
3. How resolved: The pharmacist was able to apologize and rectify the situation by getting the customer the full prescription..
There was confusion with the pharmacy team around a partial fill and they gave him the wrong information. The District Manager coached Store Management and team members on taking swift action on customer concerns.
4. Customer satisfaction: Yes
5. Compensation given: None.

If you have any questions please do not hesitate to contact me.

Thank you,

Dr. ******** *.
Executive Response Specialist
******************************br>***********************
Fax: ************

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