Complaints

This profile includes complaints for Walgreens's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Walgreens

  200 Wilmot Rd # 2002 Deerfield, IL 60015-4620

  
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  Walgreens

  2150 E Dublin Granville Rd Columbus, OH 43229-3513

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  Walgreens

  12110 Lebanon Road Cincinnati, OH 45241

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  Walgreens

  9580 Kenwood Road Cincinnati, OH 45242

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  Walgreens

  1026 Madison Avenue Covington, KY 41011

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/01/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Visited pharmacy for a covid test. Results guaranteed within 24 hours. Never received the result. Sat on hold for 2 hours. Store would not process refund.

  

  Business Response

  Date: 08/08/2022

  8/8/2022 8:39 AM
  *************************** - DM
  1. Date resolved: 8/5
  2. Who resolved: Store Manager at *****, *********************************
  3. How resolved: Customer was out of country. MGR, ******* emailed him to explore solutions. The error was ours and she will issue a refund along with a gift card.
  4. Customer satisfaction: Agreeable to solution.
  5. Compensation given: $20 gift card in addition to refund.
  
  
  Regards,
  
  ***************************
  District Manager Pharmacy and Retail Operations

• Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am on a lifetime medication, but I recently switched jobs and do not currently have insurance. I am ready and willing to pay the full amount for the medication, but nobody picks up the phone when I call the pharmacy. The *********************************************** so I have no other recourse than to file a complaint. All I want is to have the prescription filled. It's part of their job description.

  

  Business Response

  Date: 08/05/2022

  8/4/2022 11:58 AM
  The customer called ** back at the ********************** , the ***************************************************************** crown heights Brooklyn closed last week so she couldn't pick up her medications.
  ******* will have a local store transfer the meds to fill the prescriptions. We enrolled her on PSC program, and she will pay the reduced price. Customer was happy with the outcome.
  
  Mjellma **** - DM

  Customer Answer

  Date: 08/05/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/01/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My prescription has been at Walgreens since July 11th, I called July 31st just to make sure it was there. The lady says to me " sweetie its been here since the 11th why are you just now calling and we don't take your insurance". I got mad and hung up. Why is a pharmacist questioning me ? That's rude. Was she going to help me bury my grandmother, uncle and aunt who passed recently as to why I was so busy that I couldn't get my prescription. I shouldn't have to explain anything to anyone that's personal. I called Walgreens customer service to complain and that same lady called me about three hours later asking why did I put in a complaint and lie on her. At this point I don't feel safe this lady knows my name has my number and address. I will never visit this Walgreen's much less get my prescriptions filled here. Who is she to be calling my phone *********'s me, this Walgreens is located at *************************************************************************** I called at 12:15pm 7/31/22 the rude pharmacist called me back to confront me at 2:49 pm. This is beyond unprofessional and unsettling I need answers now.

  

  Business Response

  Date: 08/22/2022

  Our team has reached out to the customer several times via email.  This was the only contact method provided.  Customer has yet to respond.

• Initial Complaint

  Date:07/31/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to provide some feedback about phone prescription filling service at: Walgreens Pharmacy, **************************************************** My complaint is in regards to timely discussion between professional colleagues (i.e. physician and pharmacist) waiting on the phone. My experience involved a 15 minute wait on the phone to speak with a pharmacist, that's after being sent to the pharmacist by the pharmacy technician answering the phone. This, after multiple loops on the phone system trying to reach the pharmacist. When I got ahold of pharmacist ("*******"), he was rude, did not apologize, and explained that he was "busy". I told him that treating prescribing providers in this manner is unprofessional. He reported to me that I was always welcome to leave a message when its busy. I must report to you and him that I've had prescriptions NOT filled at all or in timely manner by the pharmacy through this method of prescribing. Frequently pharmacists will have to call back for missing information or clarifications regarding the patient and prescription, which is inefficient and non-productive. I propose a solution. During times when a pharmacist can't immediately speak to prescribing provider that the front desk take the number of the prescriber and have the pharmacist call them back directly if they aren't available, or give the prescriber the option to wait. There are many outpatient pharmacy options in my area for where I can send prescriptions as a physician, and this interaction motivates me to send them elsewhere next time. In healthcare, we are all busy. Effective communication shows consideration for your colleagues. I must say this is the worst interaction and treatment I've ever received working with an outpatient pharmacist or pharmacy.I attempted to file this complaint directly through walgreens but their 'contact us' entry webpage was non-functional:https://www.walgreens.com/mktg/contactus/contact-us-forms.jsp?tier3Id=1140&storeNum=7087

  

  Business Response

  Date: 08/12/2022

  Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details. 
   
  Summarize the resolution addressing these questions:
  1. Date resolved: 08-10-2022       
  2. Who resolved: SM ******
  3. How resolved: could not leave voicemail since voicemail box is full, customer emailed but received no reply
  4. Customer satisfaction: unknown
  5. Compensation given: unknown
  
  If you have any questions please do not hesitate to contact me. 
  
  Thank you, 
  
  **************
  Executive Response Specialist
  *************************************************** 85286
  Fax: ************

• Initial Complaint

  Date:07/30/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction 7/30/2022 @8:23PM The store manager on duty was *******.I approached the store manager regarding a 2/$7.00 promotion on Pepsi products but there was only 1 16oz Mountain Dew left, so I asked her is there were anymore in the store or in the back and she told me that we don't do that because I wanted a 1 16oz Pepsi as well.I then asked her since there is no more in the store and you don't have anymore so that was not my fault because I would like another if she would give it to me for $3.50 or give me a raincheck. She told me that she could not **** anything down, which I told her that wasn't true. Because I saw her **** something down for another customer while I was standing there at the register before, that was a lie.I ask her her name 5x and she ignored me, and then she asked me why did I want her name, and I told her that I was going to file a complaint against her and she said because won't **** the price down - and I asked her again for her name and she walked to the back. I got her name from the check person. This my second encounter with this store's bad manners. I was in the store on 1/21/21 and I wanted to buy a ***** Girls gift set but the gift set was opened and was missing an item and when the checkout girl asked the manager to come to the front for a customer question, she would not come to the front and asked her for what and then she stated we don't **** things down.The check-out then told me that she has discounted before for certain people. I guess I didn't fit the criteria for her to consider it for me.Just because she and I have the same cultural back doesn't mean that you should mistreat **** do not want to talk to anyone from the store please!!

  

  Business Response

  Date: 08/01/2022

  Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details. 
   
  Summarize the resolution addressing these questions:
  1. Date resolved: 08/01/2022
  2. Who resolved: DM *****
  3. How resolved: Customer was called and verified the information in the text below. Team member should have honored our sale price and taken care of the customer. ********************** Manager in this location has cover "our pricing promise" with all leadership in the store and I will personally cover this topic on our weekly Store ****************** call to ensure that we are taking care of customers properly.
  4. Customer satisfaction: Yes
  5. Compensation given: $20 MyWalgreens Cash
  
  If you have any questions please do not hesitate to contact me. 
  
  Thank you, 
  
  **************
  Executive Response Specialist
  *************************************************** 85286
  Fax: ************

• Initial Complaint

  Date:07/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Traveled to **. from MO. for my 12 YEAR OLD son's baseball tournament, July 2 traveled to Walgreens to get bandages and drinks for the team . Parked car, 5 feet away from entering store my daughter started crying ,that she wanted to go to *** Surf first to get a beach float for later that night, 25 minutes later we returned to get our shopping list at Walgreens. To find my car gone ,run into store , crying someone stole my car ,the lady said it was towed $420 dollars. Refund $420 resolution

  

  Business Response

  Date: 08/08/2022

  Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details. 
   
  Summarize the resolution addressing these questions:
  1. Date resolved: 08-08-2022
  2. Who resolved: DM ********
  3. How resolved: At our *********** location there is limited parking and many beach goers like to park in our parking lot for extended periods of time causing our store to not have enough parking for Walgreens customers. We have a contract with a local towing company to monitor parking and remove any vehicles that do not belong to Walgreens customers. It is my understanding that the company records people parking their cars and leaving the premises before removing the vehicle. At this point I have reached out to **** with reliable towing and have requested they do not remove any vehicles until further notice. I have also requested for him to send over all video footage for review. Once I receive all relevant information I will be determining if compensation should be provided. I will also be requesting the contract be changed to on call only. I spoke with the customer and let him know once I receive all the information I will be back in touch.
  I spoke with this customer last week and will be circling back once I have all relevant information.
  4. Customer satisfaction: unknown
  5. Compensation given: TBD
  
  If you have any questions please do not hesitate to contact me. 
  
  Thank you, 
  
  **************
  Executive Response Specialist
  *************************************************** 85286
  Fax: ************
  

• Initial Complaint

  Date:07/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Approximately 2 years ago(i think) I began using Walgreen Pharmacy located on *****************, in ********, ********. I submitted dual insurance and after a time I was told I could only use one. I asked which paid more so we went with ********** Personal Choice.Due to ongoing frustrations, In June of this year I switched to ********************* in Chatham. The person actually worked at Walgreens for a while and told me my secondary should have been paying the copays. I told her Walgreens said no, pick one. She billed my meds and yes, my secondary insurance does pay.I contacted corporate Walgreens, June 14th of this year explaining the above. I have now called 3 times and can't get a response. The latest, Case number is ********. It's been well over a month. The actual store called once and said they no longer had my secondary card, I needed to resubmit but (I am assuming as a scare tactic) that I could end up owing money if they do this. I drove in a printout of my card and handed it in person, inside the store to a gal with dark hair over a mont ago. Last, I have heard from anyone at Walgreens on this issue. I called corporate today for the 3rd time and said this was enough of my time spent on this situation. It needed to be escalated and fixed today. Another time of hearing nothing. I have called the store to get....oh, the pharmacist is out and they are the ones that need to help me. 2 years of being billed incorrectly and over 1.5 months being ignored. I have a call into the State of ******** to find out how I file a formal complaint. I can't be the only one and I bet they aren't going to fix the rest of the people like this. I tried to leave a post on their FB page but it does not allow for that unless I make a comment on one of their posts. At this point others also need to know of their billing practices and if they are owed money as well as my issue needs to be addressed immediately.

  

  Business Response

  Date: 08/02/2022

  Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details. 
   
  Summarize the resolution addressing these questions:
  1. Date resolved: 08/02/2022
  2. Who resolved: *************
  3. How resolved: Spoke with patient and explained the retro billing process. We were told by our third party that it can ***********-8 weeks to resolve. I had reached out to our third party and confirmed they had her case and it was still in process with a bout 1-2 more weeks expected before resolution. I will follow up with the patient if I hear anything back from third party. I explained that third party would send a physical letter to her address with the resolution information for this case.If a refund is to be issued, she would receive a paper check in the mail for the refund amount.
  4. Customer satisfaction: Patient was satisfied with this information and will be on the lookout for a letter or another call from me.       
  5. Compensation given: None at this time.
  
  If you have any questions please do not hesitate to contact me. 
  
  Thank you, 
  
  **************
  Executive Response Specialist
  *************************************************** 85286
  Fax: ************

• Initial Complaint

  Date:07/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had to take a covid test in order to go on a cruise. I was told it would be in my email within 24 hours. It was not. I had to jump through all kinds of hoops and almost missed my cruise because of it. I paid $120 for this.

  

  Business Response

  Date: 07/30/2022

  Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details. 
   
  Summarize the resolution addressing these questions:
  1. Date resolved: 07-30-2022
  2. Who resolved: ES Jason          
  3. How resolved: To assist the customer, we need to know he location where the test was administered.
  4. Customer satisfaction: unknown         
  5. Compensation given: n/a
  
  If you have any questions please do not hesitate to contact me. 
  
  Thank you, 
  
  **************
  Executive Response Specialist
  *************************************************** 85286
  Fax: ************

• Initial Complaint

  Date:07/28/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see my last filed complaint as I didnt enter the correct Walgreens. This is the correct Walgreens I am filing a complaint for. Thank you.

• Initial Complaint

  Date:07/28/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is about not being able to receive my medications from the pharmacy on time x3 months resulting in me having to go without my medications. All the prescriptions from doctor are valid and sent to the Walgreens in a timely fashion. For the past three months, I have been told by the Walgreens employees and by the app that my prescriptions are ready, however when I go to pick them up, they tell me they are not ready. The pharmacy is only open from 9-5 due to National pharmacist shortage. Today, I left work early so I could get to pharmacy before closing to get my antidepressant meds because I hadnt t taken them for two days and was starting to feel the negative effects. They told me they were not ready despite the app telling me they were and the employee telling me the day prior that they would be ready today. Told me to wait an hour yet they closed in 30 minutes. I called corporate to complain and within 10 minutes, received a callback from the pharmacy telling me my prescription would be ready in 10 minutes, but they were closing in 10 minutes. This has caused me to go without my medication for 3 days now. Ive never had a problem with Walgreens other than the last three months. I dont believe they are able to handle the volume of medications to provide for the community safely.

  

  Business Response

  Date: 08/08/2022

  Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details. 
   
  Summarize the resolution addressing these questions:
  1. Date resolved: 8/2/22 -Unable to reach patient
  2. Who resolved: DM ******
  3. How resolved: Unable to reach customer.All prescriptions for this customer have been filled and sold on 7/28. Will work through any issues if patient returns call. Will work with store to make sure we are able to fill prescriptions next month which is his anticipated return date based on the information provided in the statement.
  4. Customer satisfaction: N/A
  5. Compensation given: Unable to reach patient.
  
  If you have any questions please do not hesitate to contact me. 
  
  Thank you, 
  
  **************
  Executive Response Specialist
  *************************************************** 85286
  Fax: ************
  

  Customer Answer

  Date: 08/09/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I also switched pharmacies and am satisfied with the transferring of all my prescriptions. 
  
  Sincerely,
  
  *************************