Business Profile

Pharmacy

Walgreens

Complaints

This profile includes complaints for Walgreens's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,372 total complaints in the last 3 years.
672 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/17/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i purchased a gift card a ********** gift card at walgreens that walgreens never activated but charged me the $25.00. I contacted walgreens gift card service provided them every detail. Its been two months and still being told its being reviewed. i have muliple emails but only attached the backup of what was sent that they required to refund me . Still no refund.
Business Response
Date: 02/20/2025
Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to our leadership for handling. The following information was provided as the resolution details.

1. Date resolved: 2/20/2025

2. Who resolved: Walgreens 3rd party gift card processor InComm

3. How resolved: After review of this case, we will be sending the customer a replacement gift card. Please confirm the customer's full mailing address. Please note that we cannot ship to PO Boxes or business addresses.

Consumer Info:
******* ********
*********************
**************************************

4. Customer satisfaction: Unknown

5. Compensation given: A $25.00 replacement ********** card will be sent to the customer.

If you have any questions please do not hesitate to contact me.

Thank you,

***** *.
Executive Response Specialist
*****************

*************, AL 35661

Fax: ************

Customer Answer
Date: 02/20/2025

Better Business Bureau:

Mail the replacement gift card to
*********************
schaumburg Il 60193

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ********
Initial Complaint
Date:02/17/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Walgreens is a corporation does nothing but scam people and delay their prescriptions with understaffed pharmacist that dont care and I am wanting a resolution towhere I am not discriminated against because Ive been discriminated against multiple times for many of your pharmacist. *** had to move locations because you all cannot Get everything on point. I also have had my credit card information stolen off of your app as well.
Business Response
Date: 02/18/2025
Thank you for contacting Walgreens ****************************** Unfortunately, we did not receive enough information to respond appropriately. In order to assist please request the customer provide the following information:

Please have the customer provide the ********************** address and confirm the date and time for the reported issue.
Customer Answer
Date: 02/23/2025

Complaint: 22951909

I am rejecting this response because:
Your pharmacist lied to me and told me that she talked to my doctor when she didnt I have proof from my doctor and a voicemail I included along with this.
Sincerely,

******* ******
Business Response
Date: 03/02/2025
Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.

Summarize the resolution addressing these questions:
1. Date resolved:3/1/25
2. Who resolved:District Manager **** *.
3. How resolved: District Manager **** *. has made multiple attempts to contact the customer with no response via phone and email. District Manager provided the customer her contact information for returned contact via email.
4.Customer satisfaction: Unknown.
5. Compensation given: None.

If you have any questions please do not hesitate to contact me.

Thank you,

****** *.
Executive Response Specialist
**************************************************************************************
Fax: ************
Initial Complaint
Date:02/17/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My complaint with Walgreens involves two issues. One, you unsubscribe from their emails and still get several general marketing emails every day. I've unsubscribed from countless systems before and that usually means no more emails. The second issue, I notice now and then that my routine prescriptions are changed to "automatically order" after I know I've shut the auto order off over and over. I'm sure Walgreens would like to automatically make sure you they get the sale, but the buyer should be able to set a prescription as non-automatic and not have it changed to automatic by Walgreens. I've been using Walgreens my entire life and I don't expect these kinds of games with customers. Thank you!
Business Response
Date: 02/21/2025
Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to our Leadership Team for handling.

1. Date resolved: 02/19/2025
2. Who resolved: Store Manager, ****** J./ eCommerce
3. How resolved: Went through with the customer and made sure we addressed the emails coming through to him. Made sure his MyWalgreens account didn't have an email attached to it. Went through all auto fill and made sure the was nothing on auto refill and also made sure nothing was on save a trip refill. Made sure auto refill was turned off for any incoming medications in the future. The customer also turned off everything on his end too. I told the customer if he has any other issues he can always give me a call and I will take care of any of his concerns he may have. ********* removed the email from the Polaris account and noted *** not mail - used email out tool to opt customer out-emailed to allow up to 10 business days for them to fully stop
4.Customer satisfaction: Customer was satisfied with the experience and what we ***e over the phone today.
5.Compensation given: None
Customer Answer
Date: 02/24/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ******
Initial Complaint
Date:02/16/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Missing reward points on several orders
Business Response
Date: 02/21/2025
Thank you for contacting our company in regards to this complaint. Our ***************************** sent this case to our leadership team for handling. The following information was provided as the resolution details.

Summarize the resolution addressing these questions:

1. Date resolved: Pending information/response from customer
2. Who resolved: Several attempts have been made via email and call the customer to get a valid order#
3. How resolved: Pending respond/Information from customer
4. Customer satisfaction: Pending respond/information from customer.
5. Compensation given: None

If you have any questions please do not hesitate to contact me.

Thank you,

Dr. ******** *.
Executive Response Specialist
*********************>
***********************

Fax: ************
Initial Complaint
Date:02/16/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 2-15-25 I purchased vitamins from store ***** at 5pm. When I tried to open the bottle, I could not and tried to return the item. I paid cash for the item and was told that They needed to scan my driver's license for any return over *****. My return was for ***** and I refused to have my license in a system where fraud can happen at any time. I paid cash and all I wanted was my cash back. It is not my fault that the bottle will not open and they no more to offer me at that time. One of the managers ***** Fair was unpleasant as she told me to read their new policy on their website. I have worked for major department stores, and I never asked for that type of id to return an item purchased the day before with cash.
Business Response
Date: 02/19/2025
Thank you for contacting our company in regards to this complaint. Our ***************************** sent this case to our leadership team for handling. The following information was provided as the resolution details.

Summarize the resolution addressing these questions:

1. Date resolved: 2/19/25
2. Who resolved: District Manager ***** W and Store Manager **** *.
3. How resolved: Returned item for cash refund
Customer did not want to give ID for her refund - we apologized and explained that it is our policy . However we were able to verify the purchase and due to it being defective without one to exchange, we will refund her money and have it ready for her. We processed a refund with her phone number and name - put in BBB compliant for address line to honor her wish of not scanning id for this time.
She was very happy with resolution and is coming down to pick up. We did not want to lose long time loyal customer over small refund of 12.49.
4. Customer satisfaction: Yes
5. Compensation given: ***** - total with Tax

If you have any questions please do not hesitate to contact me.

Thank you,

Dr. ******** *.
Executive Response Specialist
*************************************br>***********************
Fax: ************
Customer Answer
Date: 02/23/2025

Complaint: 22949046

I am rejecting this response because: I felt uncomfortable during the phone call and will not come into the store at this time. No credit has been given. Merchandise has been thrown away.

Sincerely,

****** *********-******
Initial Complaint
Date:02/16/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Every single month Walgreens never has my prescription stocked and just the other day they tried to tell me I didnt have any refills even though my prescription box said I had 1 left.After the pharmacist argued with me and after I tried to explain that Ive had the same prescription for 8 years and my doctor didnt forget to give me 1 refill. My appt isnt until march and he would never do that considering I become VIOLENTLY ILL without my medication. So I had to bother my ** so he could call them and tell them to check again. Low and behold they magically found my refill and started to process it. But once again its delayed because its out of stock. Ive tried sending my refill in early so Walgreens can get it by the time I need it and they never ***** beyond ****** off at poor customer service Ive experienced and Im even more ****** off because now Im going to be VIOLENTLY ILL AGAIN because Walgreens cant do their god **** job.
Business Response
Date: 02/20/2025
Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to our Leadership Team for handling.

1. Date resolved: 02/19/2025
2. Who resolved: Director Pharmacy & Retail Operations, ****** *. and Store Manager, **** *.
3. How resolved: *** ****** was not able to get in contact via phone. I have emailed the customer and do expect to connect soon to discuss in more detail. Please note the ** actions listed below.
*. We ordered extra to have it in stock. I just checked and we have over three month supply in stock and can monitor closely on a monthly to ensure we have it in stock. It's a rare strength and brand name.
*. Patient was out of refills so we went ahead and requested refills today to avoid future delays.
*. Team is informed to run this script as brand name/brand name is preferred.

4. Customer satisfaction: Unknown
5. Compensation given: No

Thanks,

****** *.
Executive Response Specialist
**************************;
***********************;
Fax: ************

Business Response
Date: 02/20/2025
Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to our Leadership Team for handling.

1. Date resolved: 02/19/2025
2. Who resolved: Director Pharmacy & Retail Operations, ****** *. and Store Manager, **** *.
3. How resolved: *** ****** was not able to get in contact via phone. I have emailed the customer and do expect to connect soon to discuss in more detail. Please note the ** actions listed below.
*. We ordered extra to have it in stock. I just checked and we have over three month supply in stock and can monitor closely on a monthly to ensure we have it in stock. It's a rare strength and brand name.
*. Patient was out of refills so we went ahead and requested refills today to avoid future delays.
*. Team is informed to run this script as brand name/brand name is preferred.

4. Customer satisfaction: Unknown
5. Compensation given: No

Thanks,

****** *.
Executive Response Specialist
**************************;
***********************;
Fax: ************
Initial Complaint
Date:02/15/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
02/14/2025 3:47PM Store #**** ***** VILLAGE CENTER PLZ, *****, ** ***** Northwest corner of ************************** The doctor sent my prescription to the Walgreens pharmacy, and as I was immobilized due to multiple fractures, I decided to order express Same-day delivery, at which the price was an extra 5.99 and added tips for the courier. The same-day delivery requirement stated that I should order by 5 PM, so I ordered at 3:47PM. The prescription was not delivered on 02/14/2025. I contacted Walgreens on 2/15/2025 at 12:54 PM to verify the status and ask about the refund because the service was not completed on time. The Pharmacy worker just stated that it's still in the delivery box and nobody picked it up yet and it would be delivered on 2/15/2025 by 5:30 PM. No apology was received. After I questioned about the refund, the employee put me on hold several times, and after I made a blind transfer, where I waited for 16 minutes, the call was terminated. I made another call but nobody was picking up. I want a refund for the service $5.99 and a tip that I prepaid for the courier( $2). ************************* at this location should be revised.
Business Response
Date: 02/20/2025
Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.

Summarize the resolution addressing these questions:

1. Date resolved: 2/18/2025
2. Who resolved: Store Manager, ******** *. & Store Manager, ****** R.
3. How resolved: Called customer and apologized. Customer prescription was sent to the wrong store and never picked up by the courier. Customer medication was delivered on 2/18/2025.
4. Customer satisfaction: Yes
5. Compensation given: $10 in Walgreens Cash

If you have any questions please do not hesitate to contact me.

Thank you,

******* *.
Executive Response Specialist
***************************************>***********************
Fax: ************
Customer Answer
Date: 02/20/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** Arganistov
Initial Complaint
Date:02/15/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is pertaining to the Walgreens store on ***** and *******. Store # *****. I received a gift card that was purchased at this Walgreens in October of 2024. I decided to use it in December of 2024. It was a gift card for ********* for $70. There was no balance on the card. It was $0. I reached out to the family member who purchased it and it was fully charged to her credit card when purchased. I also received the gift card receipt. I contacted Walgreens customer service and they stated it would take some time to resolve the issue. It has been 2 months already and I hear this is not an isolated issue. This same thing is happening to others. I asked customer service if I should have my family member put a stop payment on her credit card and Walgreens stated they were still looking into the issue. It is frustrating that Walgreens has taken money from someone for nothing. This is basically stealing. I would like this issue resolved soon. How long are people supposed to wait on an issue like this. Walgreens has been around for a long time and it is disheartening they cant resolve a customer issue in a timely manner. They should not sell gift cards at their store if this is an ongoing issue with their system.
Business Response
Date: 03/04/2025
Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to our leadership team for handling. The following information was provided as the resolution details.

Summarize the resolution addressing these questions:

1. Date resolved: 3/4/2025

2. Who resolved: Walgreens 3rd party gift card processor InComm and ***** *., Executive Response Specialist

3. How resolved: ****** was able to recover the funds from the ********* gift card. The customer will need to sign and date the attached general release form and return to you so we may proceed with the reimbursement process. We need her mailing address as well.

4. Customer satisfaction: Unknown

5. Compensation given: $70.00 refund will be provided to the customer after we receive the signed release form and the invoice from our accounting department. There is no timeframe to provide, and I will email the customer when the refund check is sent.

If you have any questions please do not hesitate to contact me.

Thank you,

***** *.
Executive Response Specialist
*************************************>
*************, AL 35661

Fax: ************
Customer Answer
Date: 03/04/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ****
Customer Answer
Date: 03/06/2025
Better Business Bureau: Hello, This is the attached form that was needed from me for Walgreens Please let me know if you need anything else.

Thank you.
Sincerely,

******* ****
Initial Complaint
Date:02/12/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Medication error.
Business Response
Date: 02/20/2025
Thank you for contacting our company in regards to this complaint. Our ***************************** sent this case to our leadership team for handling. The following information was provided as the resolution details.

Summarize the resolution addressing these questions:

1. Date resolved: 2/12/2025 prescription picked up 2/19/2025 spoke with customer in person
2. Who resolved: Pharmacist
3. How resolved: Patient received refill on controlled prescription on January 11, 2025. It was not rung out on the register, but ticket was placed to be sold. Patient requested fill of medication on February 9, 2025. The prescription expired and we were unable to fill it on that date as the prescription was expired on February 8, 2025, from its original written date. The pharmacist explained that we were unable to fill it and that we sent a request to the prescriber for a refill. New script received on February 12, 2025, and patient received medication on February 12, 2025.
4. Customer satisfaction: ********************** called multiple times and left voicemails. The customer never called back but the customer was picking up another script on 2/19 and the Pharmacist told him we were trying to get in touch to make sure his concerns were addressed. The customer said everything was ok.
5. Compensation given: None.

If you have any questions please do not hesitate to contact me.

Thank you,

Dr. ******** *.
Executive Response Specialist
******************

***********************

Fax: ************
Initial Complaint
Date:02/12/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a **** Gift Card on 12/22/2024 in the amount of $200.00 at Walgreens located at *************************************. My son went to use the gift card in January at **** Outlet and there was a ZERO BALANACE on the card. I contacted Walgreens and they assigned me Case # ********. I submitted my receipt, Electronic Card Activation receipt and a copy of the front and back of the gift card. I was also told by Walgreens that they purchase these cards from a THIRD party. I want my REFUND and they keep stalling stating it' being looked into.
Business Response
Date: 02/17/2025
Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to our leadershp team for handling. The following information was provided as the resolution details.

1. Date resolved: 02/17/2025

2. Who resolved: Walgreens 3rd party gift card processor and ***** *. Executive Response Specialist

3. How resolved: We were able to recover the $200 from the **** gift card. Customer will need to sign the attached release form in order to proceed with reimbursement. Please request she sign it and return to you. After receipt of the signed release form and upon receipt of the invoice from our accounting department, I will then notify customer that the refund has been mailed to her. We cannot provide a timeframe.

4. Customer satisfaction: Unknown

5. Compensation given: $200 will be refunded to her for the value of the gift card.

If you have any questions please do not hesitate to contact me.

Thank you,

***** *.
Executive Response Specialist
*****************

*************, AL 35661

Fax: ************
Customer Answer
Date: 02/20/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I emailed the executed General Release form to ***************************************************************************************

Sincerely,

******** **********

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