Complaints

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• 

  Walgreens

  200 Wilmot Rd # 2002 Deerfield, IL 60015-4620

  
• 

  Walgreens

  Bells Ferry Road Marietta, GA 30166

• 

  Walgreens

  P.O. Box 4024 Danville, IL 61834-4024

• 

  Duane Reade

  440 Ninth Avenue New York, NY 10001

• 

  Walgreens

  3822 Paxton Avenue Cincinnati, OH 45209

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order on 12.20.2024 at store #**** for my Omnipods for use with dexcom G6/7. Picked them up on the 23rd of Dec. didnt have to utilize them until Dec. 28th. When I attempted to use a pod my controller told me it was not compatible. Upon looking at the box it said it was for use with G6 only. I had to wait until Monday Dec. 30th due to the pharmacy not being open on weekends. Upon calling and notifying the female who answered the phone she became disgruntled and wanted to argue that my pics were the correct ones I informed her several times they were not, she finally said the pharmacist would help me. Spoke with the pharmacist and she advised that she had spoke with the manufacturers of the omnipod and they advised that the ones I received were compatible and would work. I then decided to contact the manufacturer and was advised that no one would ever advise her of such. I called the pharmacist back and Told her what they told me and she explained that she would refund me my money but I should probably try and get my omnipods from another pharmacy because that particular Walgreens did not get the ones for G6/G7 fastforward to Jan 11, 2025 I attempt to order my pods from a totally different Walgreens, but I was advised that store #**** had cancelled my prescription and notated that I had advised them to cancel. I was shocked because I had not. EVERYTIME I go to this particular Walgreens its ALWAYS an issue with the tech. Shes rude, doesnt greet me when I visit the drive thru just asks me to verify my address, hostile, and very argumentative. The pharmacist is worse than her cohort because shes in charge yet she allows this type of behavior to happen on the regular.

  

  Business Response

  Date: 02/13/2025

  
  Thank you for contacting our company in regards to this complaint. Our ***************************** sent this case to our leadership team for handling. The following information was provided as the resolution details. 
   
  
  
  
  Summarize the resolution addressing these questions:
  
  1. Date resolved: 2/13/2025
  2. Who resolved: Jovial W. Pharmacy Manager
  3. How resolved: Jovial spoke to the customer and offered a refund like she had previously. Also explained to the customer that the prescription was closed out after speaking with her doctor's office. Jovial informed the nurse that the *** dispensed says it should be compatible with g6/g7, but the patient says it did not work with her Dexcom g7. The nurse stated that she was going to send the prescription to a different chain pharmacy. The technicians were also coached and asked to be courteous and follow standard operation procedures when checking the customer out at the register.
  4. Customer satisfaction: Customers was satisfied from Jovial speaking with her.
  5. Compensation given: The refund was offered to the customer, and she said she did not want it. When the customer comes in today to pick up the prescription Jovial will offer the $13 again.
  
  
  If you have any questions ,please do not hesitate to contact me. 
  
  
  
  Thank you, 
  
  
  
  
  
  Dr. ******** *.
  Executive Response Specialist
  ******************
  ***********************
  Fax: ************

• Initial Complaint

  Date:02/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb. 5th my pain clinic sent in 4 prescriptions to the Walgreens' Pharmacy in *********** **. They were to be filled two days later, on Feb. 7th...so Walgreen's had two days notice of these scripts being filled. I have been on opioid medications for many years for significant spinal problems so it is important my meds be ready on time. I have mentioned this to Walgreen's before and been met with a shrug. On Feb. 9th, I was informed that they 'were out of stock' on ********* 10 mg. When I called and talked to the pharmacist (not a tech), I was told that they would get in their next order on Monday, Feb. 10th. By Monday afternoon, I had not been notified the script had been filled so I called the pharmacist (again, not a tech) at about 4:30 p.m. I was told that they did not get my medication in, that the central warehouse was "out" of ********* ********************************************************** until next Monday. I asked why I had not been notified, because I could have called and had the script recalled in to another pharmacy. They said they were "short-staffed" and were quite ****. I called another Walgreens in a neighboring city on Tuesday to get my script recalled in to them. I was told that the central warehouse was most definitely NOT "out of stock" of my medication and that while Walgreen's does get regular orders on Monday, they CAN call in an order and get it in the next day. So either the Springville Walgreen's lied about the drug being out of stock at the warehouse and lied about being able to get it in stock before I ran out, or the other Walgreen's in another city was making things up. I suspect it's the Springville Walgreen's with the problem. I am now in the position of desperately trying to get my medication filled today. This isn't the first time they've claimed they were out and couldn't get it in until Monday, but this is the first time I've found out they CAN get it in scripts the next day and the warehouse was NOT out.

  

  Business Response

  Date: 02/19/2025

  Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details. 
  
  
  1. Date resolved: 02/18/25
  2. Who resolved: District Manager - ******* *.
  3. How resolved: Another Walgreens was able to help assist her with her prescriptions needs and she will be using that pharmacy going forward.
  I will be doing a store visit at the location in *********** next week and will be reviewing their customer service and general SOPs with the **** RxOM and RXM to make sure they understand the importance of proactively helping patients.
  4. Customer satisfaction: Patient was thankful and content with using another neighboring pharmacy.
  5. Compensation given: None
  
  If you have any questions, please do not hesitate to contact me. 
  
  Thank you, 
  
  ******** *.
  Executive Response Specialist

• Initial Complaint

  Date:02/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Walgreens branch located at *************************************. On the event of December 2024, I was redirected between many individuals while attempting to get a hold of the pharmacy counter while I was placed on hold. When I was finally answered I was told that my medication would be ready on 12/17/2024 (having called on 12/14/2024), only to be backtrack by the same individual on 12/17/2024. Later on that day, when I decided to speak to the store manager to which I had to wait about half an hour to see in the store who I voiced my concern about the ascribed incident above I was told something along the lines of privacy being important.On a more recent call on 02/10/2025, I attempted to get my medication refilled on a medication that I had my doctor sent today and I was told by the pharmacy manager, that the newly sent medication required that the previous months medication that had been sent earlier be cancelled and told me that the new order for the new prescription had to be ordered but that it would be ready in another week so that it could be ordered. She then clarified that the other alternate prescription I had on file that I had my doctor send in last month because of an availability issue with the primary mediation I take, by which I was told she had to cancel after I had called 3 days earlier to have refilled before I told her I would prefer to hold off to see if I could get my primary mediation sent in 3 days later, to which I had followed up on, had in fact arrived as promised, but that it was too late because she had just canceled it so that I had to wait another week to get any medication. In my opinion, all of this could have been handled more professionally and more courteously to the consumer. I get that the medication that I am taking is a sensitive medication, but there is no reason to have been treated in the way that I have. If you could help make this right or redirect me to someone who might, I would highly appreciate it

  

  Business Response

  Date: 02/28/2025

  Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to our Leadership Team for handling.
   
  
  
  
  1. Date resolved: 02/27/2025
  2. Who resolved: District Manager, ***** *. 
  3. How resolved: The patient has not returned any of the DM calls. But medication is ready at Pharmacy location.
  4. Customer satisfaction: Unknown
  5. Compensation given: None
  
  
  Thanks,
  
  ****** *.
  Executive Response Specialist
  **************************;
  ***********************;
  Fax: ************
  
  

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been dealing with issues from Walgreens, located off of W ************** in **********, **. For the last few years, some of the issues include receiving the wrong medication to medication deliberately being withheld. I have been trying to get my medication for 5 days now, and every day, there is a new reason why I am unable to receive my medication.The latest excuse was, " Your medication was delivered today, but the technician won't be in until 4 p.m., and we close at 5 p.m." Now, being 45 minutes away, on top of wasting my gas and time twice this week, is uncalled for, and not being able to get my medicine until after 4 p.m. five days later is an issue. This pharmacy will let individuals go through withdrawals with no remorse, take no responsibility, and even try to gaslight you into thinking it is your fault.

  

  Business Response

  Date: 02/24/2025

  Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to our Leadership Team for handling.
   
  
  
  
  1. Date resolved: 02/22/2025
  2. Who resolved: District Manager, **** *.
  3. How resolved: The patient has not returned any of the DM calls.
  4. Customer satisfaction: Unknown
  5. Compensation given: None
  
  
  Thanks,
  
  ****** *.
  Executive Response Specialist
  **************************;
  ***********************;
  Fax: ************
  
  

• Initial Complaint

  Date:02/09/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the past year I have been bombarded with Walgreens emails even though I never solicited the emails. I have unsubscribed several times but they continue to keep coming everyday. The new emails have NO option to Unsubscribe and they have reached the point of intentional HARASSMENT!! There are no phone numbers to make contact, only a street address! I dont ever want to go into their store ever again because of this unsolicited Harassment! There has to be a way to stop their emails.

  

  Business Response

  Date: 02/11/2025

  Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to our Leadership Team for handling.
   
  
  
  
  1. Date resolved: 02/11/2025
  2. Who resolved: eCommerce, ****** K
  3. How resolved: Opt out request, no account in DCP thus manually opted out via tools option. Also removed email in Polaris and added do not mail. Asked that customer kindly allow ten days.
  ********** satisfaction: Unknown
  ************** given: No
  
  
  Thanks,
  
  ****** *.
  Executive Response Specialist
  **************************;
  ***********************;
  Fax: ************

• Initial Complaint

  Date:02/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I fill a monthly prescription at Walgreens and sometimes they give it to me every 30 days And sometimes they dont. They said that they use the computer generated number. Technically, I was due to pick up my prescription yesterday 1/7 The *** said that it would be ready today. I didnt give a big issue overit. I said fine when I went down to go pick it up. I was then told it was out of stock and wouldnt be back again tomorrow night. Why nobody from there called me to tell me that they were out of stock is absolutely absurd and then why the *** didnt tell me yesterday when I called it was out of stock I will never understand. This is a medication that I take every day so now what am I to do without it end up in the emergency room in withdrawal, this is a serious situation and I dont understand how they can run out of my prescription because theyve had my script for almost 4 weeks now This has happened to me several times before and I was told to have my script sent in a couple weeks before it was due to be filled and then that way my prescription would be put on hold and it wouldnt run out. I dont understand how they can get away with this. We are talking about their customers health and well-being. I am now in jeopardy of getting extremely sick because of this??? This is NOT ok. And if its happening to me, you know, its happening to other people as well. Had I gotten a phone call that they were out of stock early this morning or the *** told me yesterday when I called I couldve madeother arrangements and picked it up at a different pharmacy. Now here we are late Sunday afternoon with all the Walgreens either already closed or closing soon and theres not enough time to have my doctorsend another script. Something needs to be done about this. Immediately.

  

  Business Response

  Date: 02/13/2025

  Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
  
  
  
  Summarize the resolution addressing these questions:
  
  1. Date resolved: 2/10/2025
  2. Who resolved: ****** *., Pharmacy Manager
  3. How resolved: Called customer and apologized about the situation.Explained that we are not allowed to order in advance when the prescription is not due. Customer prescription was too soon to refill by three weeks.
  4. Customer satisfaction:  Yes
  5. Compensation given: None
  
  
  
  If you have any questions please do not hesitate to contact me.
  
  
  
  
  
  
  
  
  
  Thank you,
  
  
  
  
  ******* *.
  Executive Response Specialist
  ***************************************>***********************
  Fax: ************ 

• Initial Complaint

  Date:02/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Store #****, ************************************* My goal is to provide feedback for this store and hope that we can have changes to allow this store to operate more smoothly. If there are no changes soon, I will pull my medications and use other solutions. It is beyond difficult to get prescriptions filled here. Nearly every time I have something filled, there is either a delay or a medication out of stock. That's understndable and not the issue. The problem is what happens after. I have to be the one to do all the effort. My last medication refill was out of stock and delayed. After 3 days, I had to proactively call the store to see what happened, which, is oftentimes a significant ordeal in itself because of the time to reach someone, and the level of difficulty to get through the automated system to speak to someone. The automated system offers no help in these cases. I called on a Saturday and was told they had to order the medication. It would be there and refilled on Monday. On Tuesday, it had not been filled, so I called that evening and when I asked if they received it, I was told yes, then asked if I wanted it filled. Obviously he answer is yes. This is nearly the experience every single time I have a medication filled. If there is an insurance delay, which, I have one right now. I called nearly 2 weeks ago and had the medicine ordered. When I asked to know when it would be in, I was told to call back tomorrow. Then now, there is an insurance "delay" with no movement whatsoever. I now have to call again to which I am sure now there will be another delay without any proactive communication. This is the process for everything. If I need medications, I have to repeatedly call and ask for orders, to actually fill, to push it forward. This is causing gaps in medication through no fault of my own which is completely unacceptable.

  

  Business Response

  Date: 02/13/2025

  Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
  
  
  
  Summarize the resolution addressing these questions:
  
  1. Date resolved: 2/11/2025
  2. Who resolved: **** *., District Manager
  3. How resolved: Called customer and apologized. Ensured the customer that he would talk to the pharmacy team about his concerns.
  4. Customer satisfaction: Yes
  5. Compensation given: None
  
  
  
  If you have any questions please do not hesitate to contact me.
  
  
  
  
  
  
  
  
  
  Thank you,
  
  
  ******* *.
  Executive Response Specialist
  ***************************************>***********************
  Fax: ************

  Customer Answer

  Date: 02/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:02/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **Complaint to Better Business Bureau****About My Problem:**I am writing to express my frustration with my recent experience at Walgreens Pharmacy located at **************************************** (Store #*****). Im upset that I have to go through this ordeal regarding my prescriptions.Yesterday , I visited this Walgreens to pick up my prescriptions. A staff member informed me that two were ready, while one would be available the next day, and he assured me that my insurance would cover the costs.However, when I returned today, I encountered a staff member named ***, who was unhelpful and dismissive. She struggled to verify my date of birth due to multiple individuals with the same name and responded rudely when I inquired about two prescriptions. After a frustrating exchange, she verified my date of birth but then told me my prescription wasnt ready and quoted a price of $75. I insisted that my insurance should cover it.Overwhelmed, I contacted my insurance company, who confirmed coverage. When I called *** back later, she stated my prescription was ready and that I would not have to pay anything **************** resolve this, I asked my girlfriend to pick up the prescription, but she returned with a bill for $5. This contradicted what both *** and my insurance company had assured me, leading to my frustration. When I called again, I spoke with another staff member named ****, who was rude and unhelpful.I am upset by the lack of transparency and professionalism throughout this process. I seek clarification on why I was charged $5 despite being told my prescription would be fully covered. I also would like to share the recorded call with **** with a corporate representative

  

  Business Response

  Date: 02/11/2025

  Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details. 
   
  
  1. Date resolved: 2/10/2025
  2. Who resolved: District Manager, **** *.
  3. How resolved: DM **** *. called the customer and apologized for any inconvenience. Management explained the billing process to the customer and coached team members on how to properly engage with customers.
  4. Customer satisfaction: The customer appeared to be happy with the follow up from managment.
  5. Compensation given: No compensation has been provided at this time.
  
  If you have any questions please do not hesitate to contact me. 
  
  
  Thank you, 
  
  
  
  ****** *.
  Executive Response Specialist
  Walgreen Co. |*****************************************
  Telephone ************* | Fax **************

• Initial Complaint

  Date:02/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im 100% fed up with Walgreens and their incompetent useless so called customer service agents! I placed an online same delivery order today February 7th. Order number is #************, total amount spent is $115.26. Walgreens decided to split up my order and have it delivered by different different ******s from different locations. The first ****** NEVER delivered my order! He uploaded a picture of a door that doesnt show anything delivered ! I went outside and nothing was there! Since it was delivered by ********, I contacted them and they were unable to reach the ******. ******** said to demand a refund from Walgreens since the order was placed on their app. The 2nd ****** uploaded a picture of the other order, but when I went to go check the order it was the WRONG ITEM! I ordered Chex mix but instead the store gave cheez its. I reported these issues to Walgreens customer service and demanded a FULL REFUND totaling $115.26! The first incompetent customer service agent I spoke to named ***** said its policy for me to wait 2 hours in order for me to get a full refund. I was instructed to call back at 4pm. I called back at 4 pm and here comes another incompetent agent who dont know what shes doing telling me that a case was already submitted and that Ill have to wait 72 hours to get a response. Im DONE WAITING! I SPENT OVER $115.26 on this order AND NOTHING WAS RIGHT! I DID NOT GET WHAT I ORDERED! Walgreens and its thieves keeps giving me the round around about my money and the next step is to file a FTC report because this is theft and FRAUD! Because what is all this round around about ????? I DIDNT GET THE FIRST ORDER AND THE SECOND ORDER WAS WRONG ! SO WHY HAVENT I GOTTEN MY MONEY BACK ???? WHAT EXACTLY IS THE ISSUE??? WHAT IS THE HOLD UP!!!! WALGREENS GIVE ME MY MONEY BACK NOW, ALL $115.26 OF IT! STOP PLAYING WITH ME!

  

  Business Response

  Date: 02/11/2025

  Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to the **** IR for handling. The following information was provided as the resolution details. 
  
  
  Summarize the resolution addressing these questions:
  1. Date resolved:2/10/2025
  2. Who resolved:Ecom IR ***** *.
  3. How resolved:Ecom IR ***** *. emailed the customer to advise that a refund was being processed and gave her contact information for further contact should she need further assistance.
  4. Customer satisfaction: Unknown
  5. Compensation given: Refund
  
  
  
  
  If you have any questions please do not hesitate to contact me. 
  
  
  
  
  Thank you, 
  
  
  
  ****** *.
  Executive Response Specialist
  **************************************************************************
  Fax:************
  

• Initial Complaint

  Date:02/07/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a just say, disabled older woman who is scared for my health because of the extreme neglectfulness of Walgreens. In the past few years, they have been medically reckless with not having my routine prescriptions in stock.I am also fearful for the other elderly people that are victims of this medical recklessness. I see the look of horror in their eyes when they come in to get their prescription and Walgreen callously tell them that theyre out of stock.Walgreens is aware of my disability but refuses to provide me with reasonable accommodations. My reasonable accommodations is I need what normal pharmacies do and that is to have my prescriptions in stock without me having to go to countless different stores begging for my items.I have been extremely nice and patient despite being devastated and have talked with members of Walgreens at all levels, including the pharmacist they are completely familiar withthe situation, but still they continue to be out of stock and force me to go to other stores to beg for my items. Last July, I hada major confrontation with the Walgreens in ********** near 70. I was in tears and the pharmacist was very rude. She sent me to another store and I let her know once again of the devastation of not having my prescriptions in stock, the prescriptionswere ordered. She said I could pick them up in two days, but then she maliciously canceled them. I now understand that the corporate office is behind this maliciousness and abuse of the elderly and the disabled.After all I went through I thought they now understand that I need my prescriptions, but once again it was out of stock and I was forcedto go to other stores to avoid this from happening. The Wentzville pharmacy near my Road had ordered an extra vile, but the pharmacist once again, cruelly my order. It was verified multiple times that the order was available through the manufacturer.I order my prescriptions routinely and will be taking them for life. I am afraid

  

  Business Response

  Date: 02/13/2025

  Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details. 
  
  1. Date resolved: 2/13/2025
  
  2. Who resolved: District Manager ******** P 
  
  3. How resolved: Our District Manager ******** P partnered with Healthcare Supervisor ******* G addressing the patients concern around medication stock issues. Current medication roadblocks have been removed for the patient to ensure the stock arrives early and improve the pharmacy experience. 
  
  4. Customer satisfaction: Very Satisfied
  
  5. Compensation given: None
  
  
  If you have any questions, please do not hesitate to contact me. 
  
  
  Thank you, 
  
  
  ******* *.
  Executive Response Specialist

  Customer Answer

  Date: 02/17/2025

   
  Better Business 

  I am extremely appreciative of how well the manager *** resolved the issue quickly. She was extremely positive and friendly and treated me with respect. I was able to get my medication and I really felt listened to. I have a whole new respect for Walgreens now and even the store manager called me. Hopefully the auto renewal will be set up for the future. 
  Thank you to all you assisted
  
  Sincerely,
  
  ***** ****