Reviews

This profile includes reviews for Gerber Collision & Glass Headquarters's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Gerber Collision & Glass Headquarters

  400 W Grand Ave Elmhurst, IL 60126

• 

  Gerber Collision & Glass Headquarters

  8250 Skokie Blvd Skokie, IL 60077-2543

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  Gerber Collision & Glass

  4870 Commerce Dr Trussville, AL 35173-2809

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  Gerber Collision & Glass

  25 Green St Akron, OH 44303

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  Gerber Collision & Glass

  802 Markeeta Spur Rd Moody, AL 35004-2924

Review Details

• Review fromMaisie W.

  Date: 10/19/2023

  1 star

  Maisie W.

  Date: 10/19/2023

  Gerber Collision And Glass, ******.The ****** shop located at *********************************************************************** is one of the worst places to take you vehicle if you should happen to have had an accident. 1. You have to wait for a very long time to even get an appointment to get an estimate (February accident, July for an estimate) Drove my car during this time without any problem except for the air and the broken fog lights.2. You have to wait for months before they will give you an appointment to get it fixed( July date to start repairs)3. They try to total your car even it is a minor damage, and even got the insurance company to write it off as total loss 4 .I was told that they cannot get parts, then for whatever reason they choose to total your vehicle even if you are able to get it fixed somewhere else. No body damage on the car except for the fog lights and A/C but yet they wanted to total the car 5. Lots of paperwork and phone calls to have my vehicle return to me the owner. 6. Drove my car in to Gerber except for the fog lights and A/C that were damaged but had to have my vehicle towed to another shop after they broke it down to fix the fog lights, nothing to do with me driving the car or how it drove prior to dropping it off 7. Gerber did not return phone calls, which delayed me getting my car back for almost two weeks. Had to be without a rental until I got my car fixed at another shop 8. They over charge and **** up repair costs 9. I drove my car into the shop without any problems and once they got done with it, it was not in driving condition.10. Don't know what they did to the car but it was drivable when I dropped it off to have the fog lights and the A/C fixed but un-drivable with clicking noise that was not there when I dropped it off.Please do not take your car to Gerber Collision And Glass especially the one in ******.

  Gerber Collision & Glass Headquarters

  Date: 10/24/2023

  We are sorry to hear about your concerns and understand that ****************** the Market Manager reached out and spoke to you this morning and you are satisfied at this time. Thank you for bringing this to our attention, we sincerely apologize for your experience.

• Review fromTorrey C

  Date: 10/09/2023

  1 star
  My car was brought to this collision shop for insurance work to have a rim replaced in October of 2021. The collision shop ordered the rim in the wrong offset and put it on my car assuring me they were Ording the correct one for my car to be installed when it arrived. Its been almost two years exactly and they still have not installed the correct rim on my car. I have called them multiple times and gone to the shop in person and every time they assure me that they didnt forget about me and promise to call in a couple days with an update. I have not received one call text or email from them. As soon as I leave they just pretend like I dont exist and its not their problem to correct. Just trying to pacify me and get me to leave. They are very unprofessional and I wouldnt trust what they tell you. If possible I would give zero stars.

• Review fromDwana C

  Date: 10/02/2023

  1 star

  Dwana C

  Date: 10/02/2023

  Gerber ******** out of **********, *******, fraudulent activity, poor communication among staff. They overcharged my insurance company which has raised my rates. Knowingly replaced my perfectly fine tires on my car with unsafe, defective tires that caused my car to vibrate when i get to a certain speed. I complained several times about the tires. Even took my car to the dealership to get checked. They agreed with the dealership that the tires were defective, agreed to switch out the tires but then would not return my phone calls when i tried to set an appointment to get the tires changed. So now after they have overcharged my insurance company, I'm now having to replace the tires myself.

  Gerber Collision & Glass Headquarters

  Date: 10/06/2023

  We are sorry to hear about your experience and understand that General Manager ************** communicated via email and has made arrangements for your vehicle to be taken to the dealership on October 11, 2023 to have the vibration diagnosed. Please advise if you need any further assistance, we sincerely apologize for any inconvenience. Thank you

• Review fromFarron D

  Date: 09/19/2023

  1 star

  Farron D

  Date: 09/19/2023

  Car had minor damage to bumper only. Gerber replaced with aftermarket bumper which did not fit properly they agreed. Next installed oem bumper which did not fix well either. Pooched out. Next they installed new bracket and it got worse. I appreciate that they tried twice, but they gave up before getting it right. I would have been better off just touching up myself. Complaining to bbb and insurance. DONT GO THERE 100% guarantee my foot.

  Gerber Collision & Glass Headquarters

  Date: 09/22/2023

  We are disappointed to hear about your concerns and understand that Market Manager ************ contacted you on September 20, 2023 and has arranged to meet on September 25, /2023 to inspect your bumper. We sincerely apologize for any inconvenience. Thank you

• Review fromCarrie H

  Date: 09/15/2023

  1 star

  Carrie H

  Date: 09/15/2023

  My insurance, USAA, had me bring my car to Gerber in *******, ** off of *******************. I encountered ***************** who was to estimate my car. I had been slammed into by another car while I was sitting in a drive-through, on my passenger side. ****** lost control of his car and slammed into me and kept going, into the two cars in front of me...it was a pretty hard impact since I was not moving and it pushed my car up over a curb almost into the building. I have a 2015 Cadillac SRX. I could still drive it, just couldn't really open the passenger door. Brought it to Gerber on June 19 (I believe) and **** did the estimate without opening the door to see the rocker panel damage, or noting the damage to the driver side wheel. Also, and this is key, when I took my car there, my Entertainment Screen was working, that was of no issue/concern. I picked the car up and **** had me test drive it. It had a strong hum sound and "whomp whomp" sound from the left wheel. When I returned, I told ****. He took the car out to drive with me, telling me that "this is the sound a car makes, when you let off the gas". Ummm, I'm 50 years old and have had this car for 5 years, I don't think so. I took it home for my husband to drive; we returned the next day and I said I NEVER want to deal with ****, so I got ***** **** drove it, he said it needed a new wheel bearing and noted "that is weird". Not really since my car was pushed over a curb. But, what do I know. I picked up the car and noticed on my way home, the Entertainment Screen was non-functional. I called ****, he had no clue why, but asked me to come back. I did, sat there for 2 hours while he did who knows what, said he'd have to do further research, and I had to take an Uber home! Then, he calls me and says they don't know what happened, must be age of vehicle, they can't do anything. USAA kept asking if it was accident related, no, it was GERBER related. I ended up FIXING THE SCREEN MYSELF FOR $30. HORRIBLE

  Gerber Collision & Glass Headquarters

  Date: 09/20/2023

  We are disappointed to hear of your experience and understand the General Manager ************ has left a message as well as sent an email to discuss your concerns on 9/19/2023 at 3:44 PM CST. We sincerely apologize for any frustrations. Thank you

• Review fromTammy E

  Date: 09/14/2023

  1 star

  Tammy E

  Date: 09/14/2023

  If there was a such thing as a negative 0, Gerber Collision would definitely get it. Why do these insurance companies keeping contracting with us company! The employee turnover is terrible! When you request to speak to previous employees, they are gone, and the present employees have no clue as to what is going on with your car! Not to mention, Im still waiting on parts from from an accident that happened in May of 2022. The paint job was awful on the bumper. Who paints over rock chips without asking the customer if they want the chips repaired! Im not sure what the insurance company gets on the backend, but they should be ashamed and embarrassed to have them on the list of preferred businesses!!!

  Gerber Collision & Glass Headquarters

  Date: 09/21/2023

  We are disappointed to hear about your concerns and understand the General Manager ****************** has reached out multiple times via phone on 9/19/2023 and 9/20/2023. ******* has also reached out via email in hopes of discussing your concerns. We sincerely apologize for any inconvenience. Thank you

• Review fromBeverly J

  Date: 09/08/2023

  1 star

  Beverly J

  Date: 09/08/2023

  I wish I can give them a 0 Gerber collision in ************* is by far the worst I took my car into the shop yes I think them and Allstate works together because not only everything that happened in the accident Gerber told Allstate that it wasnt a part of the accident which it clearly was how are you telling the insurance company anything besides how much it is to repair the car they low balled my whole car and pieced it back together they didnt replace anything just fixed all the damages that looks like trash I will never in my life go to Gerber again and they did an terrible paint job also my tail lights was working when I dropped the car off when I picked it up not a one light was working when I reached out to them about it they told me it wasnt due to the accident but it clearly was working when I dropped it off but now its not and they been had the car all this time just ridiculous I will not ever suggest taking your vehicle there ever there are terrible

  Gerber Collision & Glass Headquarters

  Date: 09/14/2023

  We are sorry to hear this and sincerely apologize for this frustrating experience. We understand that General Manager ******************** has been in contact with you to discuss your concerns. If we can assist you further please feel free to give us a call.

• Review fromMartha R

  Date: 09/01/2023

  5 stars

  Martha R

  Date: 09/01/2023

  There communication skills are excellent above and beyond. Also customer service very satisfied. Job was done fast in a day. Excellent service highly recommended one of the best location was at ******* *******

  Gerber Collision & Glass Headquarters

  Date: 09/05/2023

  We are happy to hear the Munster location went above and beyond and provided excellent customer service! Thank you, have a great day!

• Review fromDianna W

  Date: 08/31/2023

  1 star
  I took my vehicle to Gerber Collision ********, ********* location January 2023. A preliminary estimate was preformed. The estimate quoted the amount of repairs was about $3000.I returned to Gerber Collision 8 weeks later for Gerber Collision to begin repair of my vehicle.I arrived for my scheduled appointment. A different Estimator, ***, greeted me. *** said my estimate would change. The estimate went from $3000 to $6000. Gerber Collision did not notify me of changes.My drivable car sat a Gerber Collision for 6 days. I call *** to see what was going on with my car. *** had no parts and no work had been completed on my vehicle. I retrieved my vehicle and did not go back. I have no trust in Gerber Collision.The manager knew there was an issue and did not contact me.State Farm does business with Gerber Collision. This is how I came to know Gerber.

• Review fromRoger L

  Date: 08/10/2023

  1 star

  Roger L

  Date: 08/10/2023

  Extremely Disappointing Experience Avoid at All Costs!I recently had an incredibly frustrating and disappointing encounter with this auto repair shop. Despite its convenient location near my home, my decision to bring my car here for repairs turned out to be a colossal mistake.My initial visit was to get an estimate following a rear-end collision. However, I never received an estimate or any information about what repairs were covered by my insurance. Despite this, the shop went ahead with the repairs, raising a significant red flag right from the start.Upon receiving my car back, I was shocked to find that not only were the repairs incomplete, but my vehicle was returned in an appalling state contaminated with rodent droppings! It's unimaginable that a professional establishment could subject a customer to such conditions.I addressed these concerns with ******, the manager, who assured me that my car would be thoroughly detailed as a gesture of apology. Unfortunately, this promise turned out to be yet another disappointment. Not only was my car not adequately cleaned, but the attempt to clean it resulted in further damage my console was ruined due to the use of improper cleaning agents.I strongly advise anyone considering this repair shop to steer clear. The lack of communication, incomplete repairs, and overall negligence in maintaining a basic level of cleanliness make this establishment entirely unsuitable for anyone seeking quality service.In conclusion, my experience here was beyond terrible, and I am left with a damaged car and a deep sense of frustration. I am taking steps to address these issues and hope that others can be spared from the same ordeal.

  Gerber Collision & Glass Headquarters

  Date: 08/14/2023

  We are sorry to hear this and sincerely apologize for this frustrating experience. We understand that General Manager **************** has been trying to get in contact with you to discuss your concerns. If there is a better phone number or email to reach you? Please let us know as we want to get this resolved.