Reviews

This profile includes reviews for Gerber Collision & Glass Headquarters's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Gerber Collision & Glass Headquarters

  400 W Grand Ave Elmhurst, IL 60126

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  Gerber Collision & Glass

  5415 S Decatur Blvd Las Vegas, NV 89118-2238

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  Gerber Collision & Glass

  5947 Boulder Hwy Las Vegas, NV 89122-7403

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  Gerber Collision & Glass

  3009 E Post Rd Las Vegas, NV 89120-2746

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  Gerber Collision & Glass

  1746 Airport Blvd Cayce, SC 29033-1806

Review Details

• Review fromJoe J

  Date: 08/09/2023

  1 star

  Joe J

  Date: 08/09/2023

  An allstate client rear ended my truck, I was told by allstate I had to bring it here for an estimate, I'm no auto body tech, but the left out obvious damage, the tailgate os pushed in and the quarter panel was damaged they basically wrote up the bumper that's it. I'm pretty sure they work with allstate to.lowball people and if they are like that with a simple estimate I can't imagine what they do during repairs.

  Gerber Collision & Glass Headquarters

  Date: 08/14/2023

  We are sorry to hear this and sincerely apologize for this frustrating experience. We understand that the General Manager **************** has been trying to get in contact with you to discuss your concerns. If there is a better phone number or email to reach you please let us know we want to get this resolved.

• Review fromSonja S

  Date: 08/08/2023

  1 star

  Sonja S

  Date: 08/08/2023

  I could go on and rant and rave about how you wont get your vehicle repaired in a timely fashion so expect to pay if your insurance has specified coverage dates, or the fact that no one ever seems to have a clue about anything going on so expect to be promised call backs, which by the way never seems to ever transpire, but what will really will put you over the edge is when the insurance company issues them over a check (that they have cashed) and your stuck overpaying due to their technical error! Its been over a month and ** still waiting for them to get their s$@&! together and reimburse me back $1,000.00 dollars. Unless money isnt an issue then enjoy their poor services. This seriously took me over the limit at the worst possible time and theres no supporting, reliable customer service. Its just not right.

  Gerber Collision & Glass Headquarters

  Date: 08/11/2023

  We are disappointed to read about your experience and understand Gerber Collision & Glass General Manager ************ has reached out to you via email and is working on resolving your concerns. Please advise if you need any further assistance, we sincerely apologize for any inconvenience.

• Review fromLadyKhadijah F

  Date: 07/26/2023

  1 star

  LadyKhadijah F

  Date: 07/26/2023

  My ********** Atlas was involved in an accident on February 4th, 2023. On February 10th, 2023, I had my car towed to Gerber Collision & Glass. At that time, Gerber informed me that they would not be able to assess my car for another two weeks, to which I agreed. However, it took them until the third week to finally bring my car into the shop for inspection.During that time, Gerber ran the estimates but had to wait for my insurance company's response. After a week had passed, I contacted my insurance company, only to be told that they were still waiting for the auto body shop's feedback. Concerned about the status of my car, I promptly called the auto body shop and requested the estimate, emphasizing that my insurance needed it to determine whether my car would be declared a total loss. To my surprise, Gerber informed me that they had already provided the estimate to my insurance, which turned out to be untrue. It wasn't until the beginning of April that I received the estimate. The shop assured my insurance that they were in the process of ordering the necessary parts, but one part was on back order, causing a delay. Eventually, on May 30th, the back-ordered part arrived, and the shop notified me via text message that all the parts were in and they would begin working on my car soon. However, when I called the shop on June 12th, two weeks later, to inquire about the progress, I was informed that they hadn't even started the repairs. Instead, they had prioritized four other cars ahead of mine. By this time I reached out to my insurance to help expedite the process. The shop assured me they would commence repairs by the end of the week, which would be June 16th. Only to find out that was a lie. Six months into repairs no car. Meanwhile, I am still making payments for my car loan, insurance, and now car taxes for a vehicle I don't even have. I urgently need assistance in resolving this matter. I would like to be compensated for the money and time I have lost.

  Gerber Collision & Glass Headquarters

  Date: 08/04/2023

  We are sorry to hear this and sincerely apologize for this frustrating experience. We understand that General Manager ****************** has been in contact with you to discuss your concerns and that we have completed our repairs with exception for a backordered shield that the dealership still has no firm arrival time for. We understand that a towing provider is on the way to get the vehicle this morning and tow it to the dealership so that they can complete the airbag repairs/programming and to fill transmission fluid. That dealer stated it will be the middle of next week before they are completed. If you need any additional assistance please feel free to give us a call.

• Review fromRodney H

  Date: 07/25/2023

  3 stars

  Rodney H

  Date: 07/25/2023

  2015 **** Flex. Date of completion 7/20/23 Quality of repair very good and on schedule. Prior to any work, my driver's side door was damaged and would not lock. Several items were stolen out of vehicle, such as floor mats. Various photos are taken as work progresses which are sent to insurance companies as well. The staff at Gerber sorted through any photos showing floor and told me no mats were in the photos implying the car arrived with no mats. However, my insurance claim agent advised there is a photo clearly showing a floor mat on drivers side (flag 1). One of Gerber's staff later told me that they had issues with someone climbing their fence in recent weeks (flag 2). After my insurance company investigated I was advised that Gerber's GM ******** would be contacting me as the stolen items are not covered by insurance. Gerber's staff had also told me that ****** would calling me. As of this review, no one from Gerber has contacted **** reported the missing items floor mats immediately. Its my wife's car so additonal missing items were discovered once she did inventory.We feel violated and offended from no response from Gerber **** **. Whether internal or external there is a thief on their property. As a result I do not reccomend this **** location. I could have rated them one star but as I began this review, their work is quality. But their customer service (after getting paid) is very poor.I stand by to ammend my review if their GM is professional enough to step up and make this right.

  Gerber Collision & Glass Headquarters

  Date: 08/02/2023

  We are sorry to hear this and sincerely apologize for this frustrating experience. We understand that General Manager *************** has been in contact with you to discuss your concerns. If we can assist you any further please feel free to give us a call.

• Review fromHayley A.

  Date: 07/08/2023

  1 star
  Bad communication, bad service If you care about your time money and property I would avoid Gerber like it was the plague. I took my car in here for a dent smaller than a dime cause my paint was chipped and didnt want it to rust or expand. I was quoted a 3 day time frame for this repair. While they were repairing my door they managed to break two of my belt moldings on my window. This part was back ordered with their vendors but I have been able to find them from multiple sources. Not once while they had my car did they call me to update me on my vehicle, and times I called to ask about the status of my vehicle I was told the person in charge of my car wasnt there and Id be called back, I never once did get a call back. After almost two months of waiting I was called by my insurance informing me that I either had to come get my car unfinished or pay a large amount for my rental car because ****** refused to take accountability and penalized me for their actions. I was also informed that my car was washed while it didnt have its belt moldings exposing it to water and other debris. During the time they had my car there were multiple hail storms and heavy rain, as well as pollen season and never got word that any measures were made to protect the interior of my car door as there were no belt moldings. Now Im short a 500 dollar deductible and driving around an unfinished car which is now susceptible to more damage

• Review fromLouis D

  Date: 06/19/2023

  1 star

  Louis D

  Date: 06/19/2023

  Brought my 2017 GMC Sierra ****** truck in for a simple repair of hood and fender damage $3800 dollar repair and picked it up with over ****** dollars of badly repaired body damage caused by an accident that occurred while my truck was in for repair. I do not recommend anyone go to Gerber Collision and Glass in ****** **.

  Gerber Collision & Glass Headquarters

  Date: 06/23/2023

  *****,We are sorry to hear this and sincerely apologize for this frustrating experience. We understand that the market manager ****************** has been in contact with you and regret that we caused slight damage while your vehicle was in our possession and believe we have properly repaired all the damage created. We understand that you have communicated additional concerns that we advised that we would address if appropriate, however you were to take the vehicle to another repairer. We will honor our warranty for any issues related to repairs we previously completed or damages caused to the vehicle while in our possession.

• Review fromStephen M

  Date: 06/13/2023

  1 star

  Stephen M

  Date: 06/13/2023

  Waited 2 weeks for a simple glass repair. Was told the part was only available OEM from a dealership and in national backorder. Contacted another glass company. They went to the dealership down the street from them and picked up the part. The part was never on backorder, in fact it's a common part. The other company even charged me less to do the install.

  Gerber Collision & Glass Headquarters

  Date: 06/16/2023

  *******,We are sorry to hear this and sincerely apologize for this frustrating experience. We understand that the Glass ******* supervisor **************** has been trying to get in contact with you to discuss your concerns. If there is a better phone number or email to reach you please let ** know we would love to get this resolved.

• Review fromChastity N

  Date: 06/10/2023

  5 stars

  Chastity N

  Date: 06/10/2023

  They are THIEVES, LIARS and CRIMINALS. I have a 2020 ram rebel super lifted so I can go off Roading as I am handicapped and can no longer hike. I bumped MY front gate in 2021 I drove the truck like this for a while as it only had a scratch on the headlight, scratch & ding on the bumper. In November 2021 I took it in. At this time I had hired a driver as my right foot was caught in a boat propeller that left me permanently handicapped. Gerber collision took my truck, told me I need a new ******************* Said they will not be able to get a bumper onto my truck until after the new year so I asked for my truck back. They then told me that I cannot pick up my vehicle because after they take the bumper off, they can't put it back on because the sensors won't line up correctly (all lies). I needed the truck and told them I would drive it with no bumper. All of a sudden they were able to put my old bumper back on. Well, needless to say, they never got the bumper and then when I called for my money back, they blew me off for about six months and told me they got the bumper in. I told him that I already fixed my vehicle and that it didn't need a new bumper it only needed to be painted and now it is July 2023 and we still don't have our money back. The supposed GM blows me off. tells me he's going to get the check ready but there's always complications with them changing, accountants, etc. well . I called another location and got in touch I believe the marketing manager back in April he got ***** to get a check ready and they wrote it out to my old driver that I had 2 years ago. Never mind that I AM the name on the registration of the vehicle and I AM the one that paid the bills with MY credit cards MY name on the credit cards, they spoke with Me to get MY credit card information. I have spoken numerous times to the supposed GM about getting ME getting MY money back. He knew my old driver didn't work for me. Marketing manager for the last 10 days has been *** of course.

  Gerber Collision & Glass Headquarters

  Date: 06/15/2023

  ********,We are sorry to hear this and sincerely apologize for this frustrating experience. We understand that the market manager ************ has been trying to get in contact with you to discuss this matter. If there is a better phone number or email to reach you please let ** know we would love to get this resolved.

• Review fromCharles M

  Date: 06/06/2023

  1 star

  Charles M

  Date: 06/06/2023

  I was taken advantage of by Gerber they ***** the insurance money and did not do the work

  Gerber Collision & Glass Headquarters

  Date: 06/12/2023

  We are sorry to hear about this and understand the Regional ********************************* has sent an email in hopes of speaking with you regarding this matter. Please advise if you need any further assistance, we sincerely apologize for your experience.

• Review fromBill E

  Date: 06/01/2023

  1 star

  Bill E

  Date: 06/01/2023

  Was involved in an accident in November 2022. I was In *** and was hit by an F450, pushed off road over divider. While waiting for rental car I was side swiped by an F350 on other side of car. Insurance said Gerber Collision was a preferred vendor so I took the vehicle to the Shawnee, OK location. Everything was fine, weekly updates and progress reports. Then I was notified the car was complete but they wouldn't release until Insurance sent funds. A couple days later they said the car was ready and I went to pick it up. It was pathetic. Door sagged almost an inch down. Body panels misaligned, overspray on back of car. Front bumper showed where it had been laid face down and scuffed significantly. Car was dirty. I left the car and they were to fix these issues. Unbeknownst to me the insurance company had stopped rental car. So I paid rental from this point on. Months go by, no more weekly updates, nothing. I try to call weekly for updates. Finally in April they say car is complete and I can pick it up next day. The next day while on phone with individual giving me a ride to drop rental, gerber calls and says car is not ready. Evidently widows no longer worked. Said should be done Friday. Heard nothing Friday, heard nothing Monday. Call Tuesday and they say parts finally came in and I can pick up Wednesday. When picking up car it was still dirty ( I have all pictures and video) the radio doesn't work, fan makes noise, body panels still out of alignment, antenna was knocked off roof and they said it could not have happened from wrecks. Asked for Manger. He was rude ( I have full video) stated none of issues were caused by wreck. He thought quality was good enough. And they would not help with rental even with extra 5 day delay. Panels are literally coming loose on car. Tire had slashes. They refused it all. Apparently they are closer to being a ***** than a professional shop. It is obvious why they are not rated with BBB. Customers beware.

  Gerber Collision & Glass Headquarters

  Date: 06/07/2023

  We are sorry to hear about your concerns and understand the upper manager ************ has reached out to you regarding this matter and you will contact **** to set up a date and time for him to look over your vehicle. Thank you for bringing this to our attention, we sincerely apologize for the inconvenience.