Reviews

Review Details

• Review fromCharles D

  Date: 09/19/2023

  1 star

  Charles D

  Date: 09/19/2023

  They lie about cancelling and mislead about charges. Actually cost more than ortho. Cancelling is a nightmare. Call and get put on hold. Will say call you back, this never happens. if cancel early they go after the $250 supposed discount you received. My account was cancelled by myself. I agreed to pay the $250 on a payment plan. The person I talked to on the phone accepted this. I started paying on Sept 1. $10 a month. Ecoshield changed their minds and now requires $50/mo. Person (*****) I spoke to Sept 17, 2023 continually placed me on hold (5/6 times). Poorly trained is my guess. He read from a script. interrupted me repeatedly. Spoke to himself constantly while trying to get payment to go through. I now owe $190. They will get it in $50 increments. Do not trust these people. They lie/mislead and you can never get through on the phone.
  

  EcoShield Pest Solutions

  Date: 10/11/2024

  Hi *******,

  Thank you for sharing your experience. We take customer feedback seriously and understand how frustrating it can be when expectations regarding service and billing are not met.
  
  To address your concerns about the cancellation process and payment arrangements, we encourage you to reach out to our Customer Feedback Team at ********************************* We are dedicated to reviewing your situation and ensuring that your concerns are thoroughly investigated.
  
  Ecoshield values customer satisfaction and appreciates the opportunity to resolve your issues directly.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromMW W

  Date: 09/18/2023

  1 star

  MW W

  Date: 09/18/2023

  SCAM. Believe the redditors. Believe the one-star reviews on ****** and Yelp. We have reported them to the BBB. We are seeking legal action against this company. Refuse to cancel a service which they peddled to us, preying on new homeowners by knocking on our door within days of moving in. Performed only 1/2 the offered service upon initial visit. Despite offering to perform their services inside and outsider our home, they only worked outside our home. When we asked them to return to complete the service, they made us feel like we were inconveniencing them. They also over-sold their services, assuring us they cover rodent control. After discovering a mouse, when we reached out to them, they said the monthly fee doesn't cover rodent control. Do yourself a favor: do not give this company the time of day. They will charge your credit card until you do as we've done and threaten legal action with a letter from a lawyer. I cannot believe businesses like this are allowed to exist in the 21st century.
  

  EcoShield Pest Solutions

  Date: 10/11/2024

  Hi *******,

  Thank you for sharing your experience. We take customer feedback seriously and understand your frustration when service expectations are not met.
  
  To address your concerns about the services provided and the difficulties youve encountered, we encourage you to reach out to our Customer Feedback Team at ********************************* We are dedicated to reviewing your situation and ensuring that your concerns are thoroughly investigated.
  
  Ecoshield values customer satisfaction and appreciates the opportunity to address your issues directly.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromMichelle M.

  Date: 08/22/2023

  1 star

  Michelle M.

  Date: 08/22/2023

  I am so disappointed with this service. I have tried to cancelled 3 times, and they continue to try and provide me with what they call a "better solution". Their customer service is horrible and I am always on hold. The third time I had enough as bugs and spiders continue to show up if not more than we have ever had. I even took pictures this time to provide proof. As much as this cost $150 per quarter, I can't believe that they can't even remove spiders. And when they come to provide service, they just show up with a "duster" and walk around the house. I have wasted money on this company. I should have gone with a different service that I did last year. Do not go with this company.
  

  EcoShield Pest Solutions

  Date: 10/11/2024

  Hi ********,

  Thank you for sharing your feedback. We understand your disappointment regarding the service youve received and the challenges youve faced in trying to cancel.
  
  To address your concerns about the effectiveness of our services and the difficulties in reaching our customer service team, we encourage you to contact our Customer Feedback Team at ********************************* We are dedicated to reviewing your situation and working toward a satisfactory resolution.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to improve our services based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromMarsha S

  Date: 08/21/2023

  1 star

  Marsha S

  Date: 08/21/2023

  this this business is a scam do not sign anything to let them do anything to your house, if you sign you will be giving them to keep billing you for services, then they will threaten to *** you if try to cancel them and is they do agree to cancel your contract they will charge you to cancell if you pay with a credit card they will simply take our of your credit acct without your knowledge
  

  EcoShield Pest Solutions

  Date: 10/11/2024

  Hi ******,

  Thank you for sharing your concerns. We take all customer feedback seriously and understand the frustration that can arise from issues related to service agreements and billing.
  
  To address your situation and ensure that your concerns are properly investigated, we encourage you to reach out to our Customer Feedback Team at ********************************* We are dedicated to reviewing your experience and working toward a resolution.
  
  Ecoshield values customer satisfaction and appreciates the opportunity to address your issues directly.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromErnesto D

  Date: 08/19/2023

  1 star

  Ernesto D

  Date: 08/19/2023

  Shady scum sales man with their sign now and show you contract later. Gives fake prices and the. Asks not to cancel contract. Dont do business with these theives.
  

  EcoShield Pest Solutions

  Date: 10/11/2024

  Hi *******,

  Thank you for sharing your experience. We take customer feedback very seriously and understand how important transparency is in our business practices.
  
  To address your concerns regarding the sales process and the issues youve encountered, we encourage you to reach out to our Customer Feedback Team at ********************************* We are dedicated to reviewing your situation and ensuring that your concerns are addressed appropriately.
  
  Ecoshield values customer satisfaction and appreciates the opportunity to work with you toward a resolution.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromDamanjeet H

  Date: 08/14/2023

  1 star

  Damanjeet H

  Date: 08/14/2023

  I have never dealt with such a worse service company before. A sales guy comes to your house and sells you a contract for quarterly treatments without mentioning about the contract terms even once. he made it sounds like the service comprises of 2 visits, first to kill adult bugs and 2nd to kill younger ones and you can continue if you like the service. and then they charge you for their second visit which they say is most crucial. So it's almost a scam where they sell you first visit at discount but 2nd visit which is expensive is the crucial one. I saw bugs even after their first visit and reported to them so even the quality of bug treatment is not effective at all. couple of kids show to your house and spray the chemical at few corners of the house and expect it to work. Just buy a can of ortho home defense and do it yourself which would be more effective than their service.
  

  EcoShield Pest Solutions

  Date: 10/11/2024

  Hi *********,

  Thank you for sharing your experience with us. We take all feedback seriously and are committed to ensuring clear communication with our customers. Our goal is to provide effective pest control solutions, and we strive to ensure that each customer fully understands the terms of service, including the benefits of ongoing treatments for long-term pest management. It sounds like there may have been some misunderstanding regarding the scope of the service and its importance, which wed like to address with you directly.
  
  We also understand that youre concerned about the effectiveness of the initial treatment. Our technicians follow thorough procedures to ensure that pest issues are properly addressed, but results can vary depending on the situation. We'd like to review your case further to make sure we resolve any lingering concerns.
  
  Please contact us at ******************************** so we can assist you with any questions or clarify details about your service plan. Were committed to improving your experience and ensuring you get the results you expect.
  
  Sincerely,  
  Customer Feedback Team

• Review fromLynn H

  Date: 08/11/2023

  1 star

  Lynn H

  Date: 08/11/2023

  This company is awful!1. Their products do not work. Less than a week after spraying for spiders on the exterior of my home the spider webs were back.2. They contractually lock you in for a minimum of 5 visits. You'll pay $$$ if you try to cancel early.3. Their staff are below average. Only one of the 5 that came to my home did a thorough job. One guy was coughing a lot, shuffling around pathetically, and told me he's been having a fever! Needles to say, I declined interior treatment.Use a reputable company...definitely not this one!
  

  EcoShield Pest Solutions

  Date: 10/11/2024

  Hi ****,

  Thank you for taking the time to share your feedback. We understand your frustration and appreciate you bringing these concerns to our attention. At Ecoshield, we strive to provide effective pest control solutions and ensure customer satisfaction with every visit. Our service agreements are designed to offer ongoing protection, and we work to make sure all customers are fully informed about the terms at the time of signup.
  
  Regarding the effectiveness of the spider treatment, it's important to note that results can sometimes take time and may require multiple visits, which is why we schedule follow-up treatments as part of the process. If there are any persistent issues, wed like to look into this further to ensure the treatment is fully addressing your concerns.
  
  As for your experience with our technician, that is not reflective of the professional standard we aim to uphold. Wed like to investigate this situation and ensure that all future interactions meet the level of service you deserve.
  
  Please reach out to us at ******************************** so we can work toward resolving this matter directly. Your satisfaction is important to us, and wed like to make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromHanna L

  Date: 08/08/2023

  1 star

  Hanna L

  Date: 08/08/2023

  I have used them for a year and I have two wasp nests on and in my house. I believe their inability to spray parts of the roof attracted more wasps to that hard to reach location. They should've been able to prevent the wasp nest on the ground but they were too scared of wasps to do it. When I canceled, I was charged a cancelation fee when they were the ones who failed to keep up their end of the contract. The first nest is on the ground, totally accessible for anyone but the guy who came to spray was scared of wasps and didn't have any protective equipment. The second manager lady was allergic to wasps, again didn't have protective gear and said it would cost $500 additional to remove it. The wasp nest is inside my hose so I will just gas it and throw it out, no need to spend energy on it. The second wasp is in a difficult location on the roof. This company doesn't do roofs. Because they sprayed everything else, the wasps all were attracted to the one unsprayed area. So essentially, the company helped the wasps. I would've been better off with no spray. It's all or nothing with pests I think.
  

  EcoShield Pest Solutions

  Date: 10/11/2024

  Hi *****,

  Thank you for sharing your experience with us. We understand your concerns, especially regarding the wasp nests, and we appreciate the opportunity to address them. Wasp control can be challenging, especially when nests are in difficult-to-reach areas. While we aim to provide thorough pest control services, there are certain limitations to the types of locations we can safely treat, particularly without the proper equipment.
  
  Its also important to note that removing active wasp nests often requires specialized equipment and safety measures, which is why some situations may involve additional charges for nest removal. However, we understand your frustration, and we want to make sure you feel confident in the service we provide.
  
  If youd like to discuss your situation further and review the cancellation fee, we encourage you to contact us at ********************************* Were committed to finding a resolution that works for you and ensuring your concerns are properly addressed.
  
  Sincerely,  
  Customer Feedback Team

• Review fromJanet B

  Date: 07/26/2023

  1 star

  Janet B

  Date: 07/26/2023

  I told *********** that I would only try the service for one application and did not agree to a quarterly contract. A service man showed up for a second treatment and I said that I had already cancelled service, as I had no results from the first bug spray. I have told them verbally, in person, via **** mail, email, and text that I have cancelled over ***************************************** for payment on the second treatment which never happened. I would never use this company or recommend them. Horrible communication and the product is ineffective.
  

  EcoShield Pest Solutions

  Date: 10/11/2024

  Hi *****,

  Thank you for bringing this to our attention. We understand how frustrating this experience must have been, and we take your concerns about communication and billing very seriously. Our team strives to ensure that service agreements are clearly explained at the time of signup, including the details regarding ongoing treatments. It sounds like there may have been some miscommunication regarding your account status, and we'd like to investigate this further to ensure it's resolved appropriately.
  
  We would also like to clarify the situation regarding the second treatment and any related charges. Please reach out to us directly at ******************************** with your account details so we can address the issue and work toward a resolution.
  
  Your feedback is important to us, and we're committed to improving both our communication and your overall experience.
  
  Sincerely,  
  Customer Feedback Team

• Review fromRoxanne H

  Date: 07/12/2023

  5 stars

  Roxanne H

  Date: 07/12/2023

  Ive had nothing but great service by EcoShield. Since the day they knocked on my door and let me know about the dozen of wasp nests that were untreated by our then current pest control company, Ive had nothing but great service. They are timely, thorough and they explain what they will be doing and again what was done. We use them for pest control and also mosquito control, as we are on water. From mice, to spiders, to earwigs, to ants, we get it all. The quarterly service does the trick most of the time, but if we see anything, we call and they come right out. I honestly couldnt be happier. *******, **
  

  EcoShield Pest Solutions

  Date: 10/11/2024

  Hi *******,

  Thank you so much for your kind words and for taking the time to share your positive experience! We're thrilled to hear that our team has been able to address your pest control needs thoroughly and effectively. Its great to know that our timely services, attention to detail, and clear communication have made a difference in keeping your home pest-free.
  
  Were especially glad that our mosquito control has been helpful, given your location near water. Providing peace of mind and responsive service is our priority, and its rewarding to hear that our quarterly treatments and follow-ups have been effective for you.
  
  Thank you again for your continued trust in Ecoshield. If you ever need anything, were just a call away!
  
  Sincerely,  
  Customer Feedback Team