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Business Profile

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OSM Worldwide

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Logistics.

Complaints

This profile includes complaints for OSM Worldwide's headquarters and its corporate-owned locations. To view all corporate locations, see

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OSM Worldwide has 4 locations, listed below.

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    Customer Complaints Summary

    • 84 total complaints in the last 3 years.
    • 41 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/18/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      How can BBB possibly give this awful freight company an A+ rating? Try using them a few times and see whether their service matches their advertised claim that they "deliver 98% of pkgs within 2 to 5 days." That is a lie. Why in the world don't you pay heed to consumer complaints? They are legion on websites like Trustpilot and Sitejabber for good reason! What DO you use to assign your ratings, tarot cards? If BBB doesn't investigate this company and update this rating more realistically, you have lost my confidence for good.

      Business Response

      Date: 06/28/2024

      We understand your frustration in waiting for your package.  OSM is one of several 3rd parties involved in the transport of your package and we are unable to expedite the delivery of your item.  With that said, we are unable to assist you in resolving your complaint and you must reach out to the retailer to receive a refund or replacement for the purchase you made.  

      Customer Answer

      Date: 07/04/2024

       
      Complaint: 21729806

      I am rejecting this response because: OSM advertises that over 90% of packages shipped through them arrive within 2-3 days. If that's true (it is NOT), then they should provide documentation of that figure. I am not complaining about a single package. I am complaining about their entire business model, which is apparently to collect pkgs in bulk at their ******** headquarters and only forward them to **** once they have what they consider to be "enough." BBB ought to run a test on them. Order five cheap books from, say, ThriftBooks or BetterWorld Books, who both use OSM, and see how many of those five pkgs arrive within the timeframe OSM claims after the vendor has consigned it.

      Sincerely,

      ***********************

      Business Response

      Date: 07/09/2024

      We understand your frustration in waiting for your package.  OSM is one of several 3rd parties involved in the transport of your package and we are unable to expedite the delivery of your item.  With that said, we are unable to assist you in resolving your complaint and you must reach out to the retailer to receive a refund or replacement for the purchase you made if received in a timeframe that was not up to par. OSM delivers packages within 2-5  business days, once the piece is received and processed. 

    • Initial Complaint

      Date:05/10/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had recently placed an order on Tik Tok for Kiala Greens. The tracking number was ********************** The address that they were supposed to deliver to was ***********************************************. That was not where it said it was delivered and I should not have to go to someone else's home to get my stuff. The address on ****** maps is 16412-16422 Snaffel Bit Ct. Nowhere near my home. The tracking information stated that my order was delivered on May 6th. I never received my order. I have proof thanks to the shop app that this company did not deliver nowhere near my house. And I would like my product. It is not fair to the merchants on Tik Tok that these shipping companies can just drop off the products that customers are paying for and not giving them their merchandise.

      Business Response

      Date: 06/14/2024

      Thank you for your complaint.  OSM Worldwide is a 3rd party mail sortation company.  We were not involved in the sale of your item.  You will need to contact the retailer you purchased the item from to address your complete (return the item,issue a refund, etc.).  Thank you.

      Customer Answer

      Date: 06/17/2024

       
      Complaint: 21693792

      I am rejecting this response because:
      That is not an excuse. Being that you are a third party company does not remove you from liability, being the fact that someone from your company screwed up and delivered my item to the wrong address. If your company cannot handle delivery of handling people's items you should shut down. Because clearly logistics is not your strong suit. Your response is a slap in the face because I gave you the location of where it was dropped off and instead of correcting the the problem, you told me to contact the company who sold the product who is going to take a loss because of your company's incompetence. I have already taken care of the issue. But I hope to God that one of these days you get shut down because you don't care. And your company will reap what it has shown. That I can guarantee. Other companies including the USPS are depending on your company to hire employees who are capable of doing their job. But clearly you cannot handle that. Because there is a possibility that your company may be used in the delivery process of my stuff I have stopped ordering from the company I purchased it from all together which cost me money, but you do not care. Which is why there is no customer service line to speak with anyone, or anything online either. You don't care. But you will. 

      Business Response

      Date: 06/17/2024

      Hello,

       

      We understand your frustration in waiting for you package.  OSM is one of several 3rd parties involved in the transport of your package and we are unable to expedite the delivery of your item.  With that said, we are unable to assist you in resolving your complaint and you must reach out to the retailer to receive a refund or replacement for the purchase you made with them.

    • Initial Complaint

      Date:03/28/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Monday March 25 a vendor turned over a packge to OSM Worldwide to put in the **** system. I have a tracking number. I used it on both the **** and OSM systems. They agree that as of March 28 the package has not been turned over to ****. I want that package put into the **** system. I have had problems with ***** where a two-day package was lost in their system for two weeks. I don't want the same thing happening here. I will inform the vendor that OSM is not operating timely. In the meantime I want OSM to do what they contracted to do.

      Business Response

      Date: 06/14/2024

      Thank you for your complaint.  OSM Worldwide is a 3rd party mail sortation company.  We were not involved in the sale of your item.  You will need to contact the retailer you purchased the item from to address your complete (return the item,issue a refund, etc.).  Thank you.

    • Initial Complaint

      Date:03/25/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered items from Hydrojug 3/9/24. The Item was shipped 3/13 and has been sitting somewhere since then. **** has not received the item, but said OSM Worldlwide has it. It is now 3/25/24 and the item has not been scanned since 3/18. Please release my item to be delivered. OSM is not delivering the way they advertise on their website.

      Business Response

      Date: 06/14/2024

      Thank you for your complaint.  OSM Worldwide is a 3rd party mail sortation company.  We were not involved in the sale of your item.  You will need to contact the retailer you purchased the item from to address your complete (return the item,issue a refund, etc.).  Thank you.

    • Initial Complaint

      Date:03/05/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They received a package at the *************** ** facility 11/18/23. No updates . The tracking number is **********************. I filed a missing mail claim with them and ***** Still no package and no updates. This happened again this month 3/1/24. They received the package in the *************** ** facility, but no updates. The tracking number is **********************. Where are the packages going once they reach ***************?????

      Business Response

      Date: 06/14/2024

      Thank you for your complaint.  OSM Worldwide is a 3rd party mail sortation company.  We were not involved in the sale of your item.  You will need to contact the retailer you purchased the item from to address your complete (return the item,issue a refund, etc.).  Thank you.

    • Initial Complaint

      Date:02/24/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A package that I ordered (tracking number **********************) has been sitting in OSM Worldwide's ****, ** warehouse since February 8; it is now February 24. The package should have arrived within **** business days of when it shipped on February 7. I would like (1) OSM to hand over the package to ***** like they are supposed to, so it can be delivered, and (2) an estimate of when delivery will take place.

      Business Response

      Date: 06/14/2024

      Thank you for your complaint.  OSM Worldwide is a 3rd party mail sortation company.  We were not involved in the sale of your item.  You will need to contact the retailer you purchased the item from to address your complete (return the item,issue a refund, etc.).  Thank you.

    • Initial Complaint

      Date:02/20/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company has two of my packages and has had them for a week and will not hand them over to the **** for final delivery. They also have stopped responding to my inquiries. They already have a bad rating/reviews. I just want my packages and I have asked them several times and they will not forward them.

      Customer Answer

      Date: 06/14/2024

      I wish to drop this complaint. I received my items a long time ago.

    • Initial Complaint

      Date:02/14/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered something from ***** that shipped on January 25th. It only took five days for it to get to *****************, but it has been sitting at an OSM Worldwide shipping facility just 45 minutes from my house for the past 9 days (since Feb. 5th). I just want my package please: *************************************************************

      Business Response

      Date: 06/14/2024

      Thank you for your complaint.  OSM Worldwide is a 3rd party mail sortation company.  We were not involved in the sale of your item.  You will need to contact the retailer you purchased the item from to address your complete (return the item, issue a refund, etc.).  Thank you.

    • Initial Complaint

      Date:01/22/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      No updates on package after 5 days of waiting. There are no inclement weather conditions to not have an update. Package seems to be in limbo status at the moment. This has caused me to incur additional expenses to buy similar products to try to stay warm in a very cold environment. If at all possible if the package can still get delivered, then deliver it. If not, then I request a refund.

      Business Response

      Date: 06/14/2024

      Thank you for your complaint.  OSM Worldwide is a 3rd party mail sortation company.  We were not involved in the sale of your item.  You will need to contact the retailer you purchased the item from to address your complete (return the item,issue a refund, etc.).  Thank you.

      Customer Answer

      Date: 06/18/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:01/04/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have contacted OSM Worldwide myself on 3 occasions to no avail. Please Help!i AM RECEIVING PACKAGES TO "*************************" AT MY ADDRESS ************************************************************************** This is not his address never has been. I have returned packages to sender and have alerted *********** to not deliver. THIS NEEDS TO BE CORRECTED IMMEDIATELY It has been continuous since November 18. 2023 and continues. REMOVE/****** ADDRESS FOR ************************* - INCORRECT

      Business Response

      Date: 06/14/2024

      Thank you for your complaint.  OSM Worldwide is a 3rd party mail sortation company.  We were not involved in the sale of your item.  You will need to contact the retailer you purchased the item from to address your complete (return the item,issue a refund, etc.).  Thank you.

    OSM Worldwide is NOT a BBB Accredited Business.

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