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OSM Worldwide

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for OSM Worldwide's headquarters and its corporate-owned locations. To view all corporate locations, see

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OSM Worldwide has 4 locations, listed below.

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    Customer Complaints Summary

    • 83 total complaints in the last 3 years.
    • 40 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/24/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A package that I ordered (tracking number **********************) has been sitting in OSM Worldwide's ****, ** warehouse since February 8; it is now February 24. The package should have arrived within **** business days of when it shipped on February 7. I would like (1) OSM to hand over the package to ***** like they are supposed to, so it can be delivered, and (2) an estimate of when delivery will take place.

      Business Response

      Date: 06/14/2024

      Thank you for your complaint.  OSM Worldwide is a 3rd party mail sortation company.  We were not involved in the sale of your item.  You will need to contact the retailer you purchased the item from to address your complete (return the item,issue a refund, etc.).  Thank you.

    • Initial Complaint

      Date:02/20/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company has two of my packages and has had them for a week and will not hand them over to the **** for final delivery. They also have stopped responding to my inquiries. They already have a bad rating/reviews. I just want my packages and I have asked them several times and they will not forward them.

      Customer Answer

      Date: 06/14/2024

      I wish to drop this complaint. I received my items a long time ago.

    • Initial Complaint

      Date:02/14/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered something from ***** that shipped on January 25th. It only took five days for it to get to *****************, but it has been sitting at an OSM Worldwide shipping facility just 45 minutes from my house for the past 9 days (since Feb. 5th). I just want my package please: *************************************************************

      Business Response

      Date: 06/14/2024

      Thank you for your complaint.  OSM Worldwide is a 3rd party mail sortation company.  We were not involved in the sale of your item.  You will need to contact the retailer you purchased the item from to address your complete (return the item, issue a refund, etc.).  Thank you.

    • Initial Complaint

      Date:01/22/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      No updates on package after 5 days of waiting. There are no inclement weather conditions to not have an update. Package seems to be in limbo status at the moment. This has caused me to incur additional expenses to buy similar products to try to stay warm in a very cold environment. If at all possible if the package can still get delivered, then deliver it. If not, then I request a refund.

      Business Response

      Date: 06/14/2024

      Thank you for your complaint.  OSM Worldwide is a 3rd party mail sortation company.  We were not involved in the sale of your item.  You will need to contact the retailer you purchased the item from to address your complete (return the item,issue a refund, etc.).  Thank you.

      Customer Answer

      Date: 06/18/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:01/04/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have contacted OSM Worldwide myself on 3 occasions to no avail. Please Help!i AM RECEIVING PACKAGES TO "*************************" AT MY ADDRESS ************************************************************************** This is not his address never has been. I have returned packages to sender and have alerted *********** to not deliver. THIS NEEDS TO BE CORRECTED IMMEDIATELY It has been continuous since November 18. 2023 and continues. REMOVE/****** ADDRESS FOR ************************* - INCORRECT

      Business Response

      Date: 06/14/2024

      Thank you for your complaint.  OSM Worldwide is a 3rd party mail sortation company.  We were not involved in the sale of your item.  You will need to contact the retailer you purchased the item from to address your complete (return the item,issue a refund, etc.).  Thank you.

    • Initial Complaint

      Date:12/06/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My order was shipped by the retailer using OSM on 11/29/23. It has been marked as in transit to **** for days and no tracking updates since 12/3/23. It is now 12/6/23 and there are no updates other than the package arriving at an OSM facility in **** ** on 12/3/23. **** is still not in receipt of the package. Can you help locate my package. The tracking number is **********************.

      Customer Answer

      Date: 06/14/2024


      Better Business Bureau:

      The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 

      Sincerely,

      **********************

    • Initial Complaint

      Date:11/22/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A company I ordered from uses this shipping partner, if I had known I would have found ANY alternative. Look them up and all you can find are hundreds of complaints, it certainly can't be coincidence! They coordinate "last-mile" deliveries with a certain nationwide govt shipping service, who gets a lot of flak, but they actually manage to deliver my stuff on time despite holiday season, long hours, and awful working conditions for their postal workers. Meanwhile with OSM, my package got across most of the country to my state in 3 days (actually props for this), and now its been sitting "departed" their facility for over a week. Their location in Y*rk is where packages go to die. My research would suggest that either it's lost at this point, or it's sitting on a truck that they won't move until it's completely full which can take up to a month. For a company whose website claims 98% delivery rate within 2-5 business days they must be using some REALLY crazy misleading metric to track that. If you call either company to ask for a tracking update or answers to why it's run this way, they'll refer you to the other company and basically tell you it's not their problem. And if your package actually is lost, "there's many vendors in the shipping process", so they won't take liability for their mistake and tell you to request a refund or replacement from the shipper. Nice, pass on the cost to real businesses. This company needs to go under, I don't know how they survived COVID when so many legitimately good ventures failed.

      Business Response

      Date: 06/14/2024

      Thank you for your complaint.  OSM Worldwide is a 3rd party mail sortation company.  We were not involved in the sale of your item.  You will need to contact the retailer you purchased the item from to address your complete (return the item,issue a refund, etc.).  Thank you.

    • Initial Complaint

      Date:11/18/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a product from ******** on the 10th. The product was given to OSM worldwide on the 11th. It was shipped to ** on the 13th. It was then sent to ***** on the 15th and is sitting there according to their records. It is still there today. On the 18th. Here is the fun part. I think OSM worldwide is a cover business. Ordering things that the seller says is in ******* and buying time for them to ship the products in from another country. If I ever do receive my item I will be checking it for validity.

      Business Response

      Date: 06/14/2024

      Thank you for your complaint.  OSM Worldwide is a 3rd party mail sortation company.  We were not involved in the sale of your item.  You will need to contact the retailer you purchased the item from to address your complete (return the item,issue a refund, etc.).  Thank you.

    • Initial Complaint

      Date:11/15/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have recently enrolled with DoneFirst, an online healthcare company. They manage my prescriptions through RxOutreach, who then ships out the medicine through OSM. I received tracking number ********************** for one of the medications, which was sent out from ******. I live in south *****. The package then next showed up in ********, only to be sent back to *************, an hour south of ******. Yesterday my package was supposedly already in my hometown by 1:35PM. This morning it was reported to be in *********, which is further away. The business claims rapid, transparent shipping, and boasts 24/7 tracing technology, along with optimized last-mile coordination with ***** As evident from this experience and the other complaints documented on this site, this does not seem to be the case. There is either an issue with planned shipping routes, or with tracking reports. The reported route must be either be using inaccurate messaging, because it should be impossible for a shipment to take this long to move from ****** to the Rio Grande Valley. Now, if the package had instead originated in ********, this would be more understandable, but again, the tracking messages are not detailed about the process. In any case, it's concerning to see this is how OSM handles shipments from a pharmacy.

      Business Response

      Date: 06/14/2024

      Thank you for your complaint.  OSM Worldwide is a 3rd party mail sortation company.  We were not involved in the sale of your item.  You will need to contact the retailer you purchased the item from to address your complete (return the item,issue a refund, etc.).  Thank you.

    • Initial Complaint

      Date:07/22/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered from a seller on Walmart.com who shipped through OSM worldwide. Tracking number: ********************** The item is now late and the last update was that it was departing an OSM facility. **** website says this can take up to 2-3 business days of transit. It has now been 4 business days not including the day it departed. Filing a complaint seems like the most legitimate option to track and receive my package, which is time sensitive.

      Business Response

      Date: 07/28/2023

      Thank you for your complaint.  It appears your package is delayed in transit.  We are unable to locate the exact location of your package.  We have contacted the ***** our delivery partner, for assistance in determining your package's location. While we await status of your package, you may reach out to the retailer you purchased the item from to request a refund or request a replacement item be reshipped.  Unfortunately, OSM is unable to refund any monies to you as we are not involved in the sales transaction.  

      Customer Answer

      Date: 07/28/2023

       
      Complaint: 20361697

      I am rejecting this response because:

      The last peace of information that is accessible to me is that this package was in transit via osm. Presumably meaning that osm lost the package. This response neither confirms the location of my package nor its expected delivery. 

      Business Response

      Date: 07/29/2023

      We understand your frustration.  In the supply chain process of fulfilling an ecommerce order, there are multiple vendors involved in the process and typically multiple variables that *** cause delivery delays.  The retailer you purchased your item from is the only entity in this fulfillment process that can resolve your complaint financially.  You can ************** them to cancel your order for a refund, request a new product to be sent, or continue to wait for your package.  

      Customer Answer

      Date: 08/01/2023

       
      Complaint: 20361697

      I am rejecting this response because:

      There Is a plethora of evidence that this is the way this business functions, based on the bbb reviews for the three different accounts on behalf of this business. ****** reviews, and yelp reviews. The shipping information even I have access to is clear, my package was lost in transit by osm. This is a failure on osms part and while I may reach out to the seller for compensation it does not change this companies culpability. I have requested information on my packages whereabouts, based on the information I have it is still in someway in possession of osm. So I will continue to ask for this information until it is resolved. 

      Business Response

      Date: 08/07/2023

      We apologize our response was not satisfactory to you.  Unfortunately, because we are not involved in the sales transaction, we are unable to assist you further.  What you need to do is request a refund or a replacement item from the retailer you purchased your item from to resolve the matter.  The retailer will be happy to process your request. 

      Customer Answer

      Date: 08/07/2023

       
      Complaint: 20361697

      I am rejecting this response because:

      I am seeking a resolution of either identifying the location of my parcel or having my parcel be received, either to **** or to me. I have already received a refund from the seller and received a replacement item from a different seller. If the parcel now shows up I will be charged again due to the terms of service of the original seller. This is unacceptable and is happening solely because of osm. I am hoping to procure either a written statement saying I will not receive my parcel which I can use to defend against a charge from the seller which I will then accept as a resolution, or an accurate location of my parcel and timeframe as to when I can expect the parcel so I can attempt to return it for a refund or sell the item. 


      Business Response

      Date: 08/08/2023

      We are glad you received a refund and your replacement order.  We do not have the exact location of your package, nor are we able to provide an accurate estimated delivery date.  As you know, your package has been delayed in deliver. In the case of order, our business customer is a fulfillment house.  The seller you purchased your order from uses a packaging company which partners with our customer, *********************.  For e-commerce orders such as this, the seller handles all returns, refunds, reorders.  Should your package be delivered to you, simply return it to the seller.  

      Customer Answer

      Date: 08/08/2023

       
      Complaint: 20361697

      I am rejecting this response because:

      I am speaking to the company who was physically handling and is in physical possession of my parcel, I refuse to accept that you are unable to provide me with a written statement that my parcel is undeliverable or locate my parcel. 

    OSM Worldwide is NOT a BBB Accredited Business.

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