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Business Profile

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OSM Worldwide

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for OSM Worldwide's headquarters and its corporate-owned locations. To view all corporate locations, see

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OSM Worldwide has 4 locations, listed below.

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    Customer Complaints Summary

    • 83 total complaints in the last 3 years.
    • 40 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/19/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered through **** a package in July 9th, and the shipper is OSM Worldwide. The tracking number is ********************** The last update that I've had was from Saturday, saying that it left ****************. It was supposed to be delivered on Monday (July 17th) but it hasn't even reached the ***** The worst part is that I don't get any more updates. I hope you can help me and thank you.

      Business Response

      Date: 07/28/2023

      Thank you for your complaint.  We are unable to locate the exact location of your package.  We have contacted the ***** our delivery partner, for assistance in determining your package's location. While we await status of your package, you may reach out to the retailer you purchased the item from to request a refund or request a replacement item be reshipped.  Unfortunately, OSM is unable to refund any monies to you as we are not involved in the sales transaction.  

    • Initial Complaint

      Date:05/22/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tracking# YT2313121272005270 Order was placed on May 10, packaged was collected in the 12.Custom clearance was cleared in ** on the 17 and then went from LA, NV and now in ** and now having no updates since the 19th

      Business Response

      Date: 05/25/2023

      Thank you for the complaint.  Unfortunately we are unable to find any package data for you based on the tracking number you provided.  We are happy to look into this further if you can provide an accurate tracking number for the *****

      Customer Answer

      Date: 05/26/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      Nazarene **

    • Initial Complaint

      Date:04/26/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Nearly a month has passed since a package ordered from ******. **********************. In half that time I've received packages placed after thid order from *****, ******* , *******, etc. Much of this time , since April 19th the package has "Departed Shipping Partner ********* **** Awaiting Item" despite being a 7 hour drive from Austel GA to ***********, ** and yet no delivery . Another package left the same facility two days ago that I may not receive . Not for weeks anyway .

      Business Response

      Date: 05/04/2023

      We apologize you have yet to receive your order. Upon researching your package it appears your delivery is delayed. We have reached out to our trucking carrier and our delivery partner, ***** to track the exact whereabouts of your item. We will update you after the packages location and expected delivery is determined. In the meantime if you are not able to wait for the delivery, we suggest you contact the retailer you purchased from to request a refund. You can also reach out to our customer service team anytime at *********************************************************. 

    • Initial Complaint

      Date:04/25/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an order on 4/2/2023 for a value of over $250. I was alerted it was shipped on 4/3/2023. The website states that most U.S. orders are delivered in 4-7 business days, my tracking number at **** says "Picked up by shipping partner, **** awaiting item (Shipping Partner: OSM Worldwide). On OSM Worldwide's website, it says "visit **** for most up to date information" and I am now on day 21 of waiting to hear anything about where my package is. OSM's website FAQ's says "our packages usually arrive 25 business days after they leave our facilities" and it has been well over that. I would like to know where my order is and when it is finally going to get here. Tracking number **********************

      Business Response

      Date: 04/26/2023

      OSM has not received your package from the retailer you purchased from.  The tracking event on the **** website is only an indication a label was printed by the retailer.  When OSM receives your package, a tracking event will update with the facility location it was received at.  You will need to contact the retailer you purchased your item(s) from regarding a refund, cancelation, or to request when your items with ship.  OSM is not involved in the ordering or fulfilment of an order process.  

    • Initial Complaint

      Date:04/24/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      OSM has not updated the following tracking number and they have not been updated or logged into the **** network for, at the longest, 29 days. ********************** ********************** **********************

      Business Response

      Date: 04/26/2023

      OSM has not received your packages from the retailer you purchased from.  The tracking event on the **** website is only an indication a label was printed by the retailer.  When OSM receives your package, a tracking event will update with the facility location it was received at.  You will need to contact the retailer you purchased your item(s) from regarding a refund, cancelation, or to request when your items with ship.  OSM is not involved in the ordering or fulfilment of an order process.  

      Customer Answer

      Date: 04/26/2023

       
      Complaint: 19977096

      I am rejecting this response because: please see attached screenshot. "Your item was picked up by a shipping partner at 11:19 am on March 27, 2023 in ***********, ** *****. This does not indicate receipt by the **** or the actual mailing date. Picked Up by Shipping Partner, **** Awaiting Item
      ***********, ** ***** 
      March 27, 2023, 11:19 ************** Partner: OSM WORLDWIDE"

      Sincerely,

      ***************************

      Business Response

      Date: 05/01/2023

      Unfortunately, as we stated prior, OSM has not received your packages from the retailer you purchased from.  The retailer you purchased your items from, ***************************, is aware of this issue.  When orders are placed through them, the retailer will upload a shipping file of the packages and this upload will create a tracking event stated the package(s) were picked up by Shipping Partner.  In mid April 2023, this process was changed so the tracking event now states, Label Created.  Two of the three packages, 9261290289108906171694 and 9261290289108906230476 indicate the package was picked up by Shipping Partner.  These orders placed through *************************** were in March 2023 and early April 2023.  The order you placed, tracking number **********************, was after the tracking event process was changed and states a label was created. Again, OSM does not have your package. *** is not involved in the order fulfillment process and the retailer you ordered from has yet to ship the packages to OSM.  You will need to contact *************************** directly to request a refund, cancel your order, and/or check on when the packages will be shipped to OSM.  

      Customer Answer

      Date: 05/08/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:04/10/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Entering day 8 of 3-5 day delivery window. Departed **** ** two days ago and no updates since. This is a 1 hour drive. Emails met only with auto reply. Traking No: **********************

      Business Response

      Date: 04/13/2023

      Thank you for giving us an opportunity to address your complaint.  Your package was delivered by the **** on April 13, 2023 at 10:39AM.  We hope this resolves your complaint.

    • Initial Complaint

      Date:04/08/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made an order at a camera company last Saturday 4/1 and it was shipped in the AM on Monday 4/3. I placed a separate order with them Monday and they also shipped it that day. I did 3-5 days for shipping. Total thats $641. As of Wednesday, there is no update on my first order. It says the same thing Departed Shipping Partner ********* **** Awaiting Item as it did on Wednesday. That order shouldve been here by today at the latest. The second order says the exact same thing and is in the exact same place: ****************, ********. It shouldve been here by today as well. I needed these items for an event on Monday 4/10 but I have no hope of that now. Can you please find my orders and get them to me? Im at a loss and seeing all of the other complaints makes me frustrated. Please fix this and get my my two orders and Ill adjust this complaint accordingly. Ive had no new updates on the orders since Wednesday and Thursday. First package shipping number: **********************. Second package shipping number: **********************. Please help.

      Business Response

      Date: 04/12/2023

      Both your packages were delivered by the **** on April 11, 2023 and April 12, 2023.  We hope this resolves your complaint.

      Customer Answer

      Date: 04/12/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I wish more info was known on the tracking site when the package was late but Im satisfied now that Ive received them both. 

      Sincerely,

      ***********

    • Initial Complaint

      Date:04/06/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a package from a company and the shipping partner is OSM Worldwide. My package shipped March 27th,2023 from **. The package arrived in **** ** on March 30th,2023. The tracking information was updated saying the package left the **** ** shipping partner heading for ************ Hights MD on April 1st,2023 at about 5:30am. Since then there has been zero updates or movement though the system. I contacted OMS, and ***** **** says they dont have it yet, *** says it should arrive soon and gave me the same information of when it left PA. *** even reached out to my retailer regarding this issue and theyre saying it should arrive soon but theres little they can do once it leaves their warehouse. This is the 3rd order out of 4 from the same company and they only ship with OSM but this is the second time Ive had issues with my package arriving from them. I dont know what the issue is but my packages move very quickly through the system until it leaves their **** ** shipping partner then it takes days to receive or in this matter it doesnt arrive at all. If I had an option to ship with someone like *** or ***** I would but OSM is the only option but they keep having issues getting me my packages. My tracking number is #********************** if youd like to look into the issue.

      Business Response

      Date: 04/09/2023

      OSM delivered your package to the **** on Friday, April 7, 2023.  Per the tracking details on the **** website, the **** attempted to deliver your package on Saturday, April 8, 2023 at 11:47AM, however the package was refused.  You may contact the **** to reschedule the delivery.  You may also contact the retailer you purchased your item from.  

      Customer Answer

      Date: 04/10/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************

    • Initial Complaint

      Date:03/30/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ok this is ridiculous my package has been sitting in your facilities for over two weeks, and im not the only one look at all the other complaints. Just give the packages to the **** like you're supposed. This is insane deliver some packaged ****.

      Business Response

      Date: 04/03/2023

      We apologize you have yet to receive your package.  In order for us to assist you in your complaint we need the **** tracking number.  We are unable to find your package without that.  You can also contact us at ******************************* and we will be happy to assist.

    • Initial Complaint

      Date:03/29/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My item was picked up by **** Shipping Partner "OSM Worldwide Shipping" on 3/27/2023. My package has still not made it to the *** shipping facility as of 3/29/2023. I confirmed with the shipper that *** did, in fact, pick this package up. This package appears to have been lost already! I would like to know where it is. I am documenting this early so that customers can see how quickly packages with *** get lost, and how long resolution takes for ***-related matters.

      Business Response

      Date: 03/29/2023

      We apologize you are frustrated with the package you ordered.  We are unable to look up the details on your package without the tracking number.  Please provide that and we will be happy to look into it.  You may also reach out to our *************************** at *********************************************************. 

      Customer Answer

      Date: 03/29/2023

       
      Better Business Bureau:

      This business has found my package, and has been in contact with me through seperate channels.  I will be closing this ticket. 


      Sincerely,

      ******************

    OSM Worldwide is NOT a BBB Accredited Business.

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