Complaints

This profile includes complaints for OSM Worldwide's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  OSM Worldwide

  601 Regency Dr Glendale Hts, IL 60139-4018

• 

  OSM Worldwide

  3550 Roy Orr Blvd STE 140 Grand Prairie, TX 75050-4221

• 

  OSM Worldwide

  3550 Roy Orr Blvd STE 140 Grand Prairie, TX 75050

• 

  OSM Worldwide

  74 W Craig Rd Ste 200 North Las Vegas, NV 89032

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/28/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 28, 2023 I contacted OSM Worldwide in regards to a package was expected to be delivered on February 27, 2023 that I did not receive. OSM Worldwide is extremely useless and proceeded to tell me to contact ShipBob about the package as OSM has nothing to do with it except when I look on the **** tracking information page it says OSM is responsible for the package until **** takes delivery of it. **** has not taken delivery of it yet and in fact there hasn't been a single tracking update since February 24, 2023. I proceeded to then receive 3 different emails from OSM Worldwide all saying the exact same copy and pasted thing showing they never even read any of the emails I sent explaining my situation to them. I now have a package somewhere out there in the world that absolutely nobody has any idea where it is or when I can expect to receive it if I ever will. To anyone reading this, if you order something online and see OSM is involved in the shipping you are better off just cancelling your order and finding a different way to get it as you'll never receive it and OSM is utterly useless at customer support. 0/10 stars do no recommend.

  Business Response

  Date: 03/05/2023

  We are very sorry about your frustrations waiting for your package.  We advise customers to contact the retailer they purchased their item from because that is the process for canceling, returning, reordering, or requesting a refund of an order.  Specific to your issue, we are unable to find any information on your package based on the information you provided in the complaint.  In order to look into it, please provide your tracking number.

• Initial Complaint

  Date:02/28/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had this issue 3 times now. Two ***** and Lindafinegold.com) out of the 3 parties involved have been helpful the one that isnt and seems like a auto-responce is OSM Worldwide. Saying contact the shipper for it to be resolved in refund or re-order thing is the issue dosent occur with the murchant. Occurs once OSM has possession of the package the prosess goes. 1. Order stuff get an email from the murchant stating its confirmed. 2. 2 or 5 buisness days you get another email stating your package has shipped. also says that it dosent necessarily mean *** has picked it up from the wearhouse give it 7 to 21 business days for it to physically ship. 3. Get a email from **** that they are awaiting package from 3rd party company (OSM Worldwide) they have it in ********* at there annexe. This whole time probably a few days couple weeks you hear nothing unless you have the **** App. 4. All of a sudden get a random shipping number added to my deliveries by **** (huh??) mind you the shipping number is the same (original) till it is in OSM's final stage before handed to ****. 5. Recieve order and over half the stuff is missing the most recent 1 totaled 226$ including shipping per order. only get 55$ I got items worth of order in a beat up box that looks like it was punched through cut and torn then taped up with packing tape 7 of 29 items is what i get. I look to see if theres another package waiting to be delivered and theres not. But what i did get was stuff that was originally under a different shipping number and the original shipping number still says departure from vagas 4 days ago with no updates so like i said. 3rd time this happend and it always takes place after the murchant gives it to 3rd party and before given to **** so my question to them is where are the remaining 80% of my orders? I want them i would not spend my hard earned money on them if i didnt the murchant did there job and packed it. Its not there responsibility to walk it through every step.

  Business Response

  Date: 03/05/2023

  We apologize you were unhappy with the state of the packaging you received.  It is difficult to pinpoint at what point in the shipping process the exterior packing was damaged.  We have alerted our carriers and delivery partner of this.  Specific to any issues with the items you ordered, because OSM is not the retailer you'd need to contact the retailer you purchased the items from for a refund, return, or cancellation.  Please feel free to reach out directly to us a *******************************.  

• Initial Complaint

  Date:02/22/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been holding my package since Wednesday February 15, today is Wednesday February 22, and I still do not have no current updates on my delivery. I included pictures with my complaint. I currently do not know where my package is and I would like a refund.

  Business Response

  Date: 02/23/2023

  Your package is out for delivery.  ******** should be delivering your package by 8PM today, February 23rd.  All refunds are processed by the retailer you purchased the item from.  You are welcome to contact them at any time as they are the organization that completed the sale of your order.

• Initial Complaint

  Date:02/06/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order dispatched from Prettylittlething on Friday, January 27, 2023. On Wednesday, February 1, 2023 at 6:48 AM the parcel arrived at Shipping Partner ************** Awaiting Item. Friday, February 3, 2023 at 6:08 AM it says the same thing again, Arrived Shipping Partner ************** Awaiting Itembut this time in *******, ** instead of *********. Since then, the order has had no activities and **** is still awaiting the item. Why is my item being held? Tracking ID is **********************. Customer Package ID **********************. Scheduled delivery is supposed to be tomorrow Tuesday February 7th, 2023. But there has yet to be any activities made on my order.

  Business Response

  Date: 02/08/2023

  You package was delivered to our shipping partner, **** on February 3, 2023. As of today, your package is scheduled for delivery therefore you should receive your package by the end of the day. Please contact the retailer you ordered from if you wish to return the product. 

• Initial Complaint

  Date:01/31/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a product for a friend in the hospital. I paid for expedited 1-3 day shipping. Order placed on 1/16/23, and it was picked up by OSM Worldwide. It took OSM Worldwide 8 days to deliver it to the local **** for final delivery. Due to the delay, the intended recipient had already been discharged. Therefore the package was not delivered to the intended recipient (individual). The hospital accepted the package, but would not release it to me after the fact, as I was not the listed sender on the label. The end result was that the intended recipient did not receive the product I paid for. I did not receive the product I paid for. This was a direct result of the delay in shipping on behalf of OSM Worldwide, which took more than twice the paid for time frame for delivery. Shipping delays are understandable, however OSM Worldwide refused to take any accountability for it as the **** touched it last, despite their 8 day delivery on a 1-3 day expedited shipping order. I had asked for a refund to cover the cost of the item plus shipping, which was refused because the package had been delivered to the hospital, regardless of the time frame causing the package to be undeliverable to the individual it was shipped to, nor retrievable by myself. When I last asked for a customer service phone number (more than once) they refused and simply stopped responding.

  Business Response

  Date: 02/01/2023

  We are very sorry you did not receive the item you ordered as timely as you expected.  We understand how frustrating that can be.  Specific to your complaint, OSM does not offer nor advertise a 1-3 day delivery guarantee.  Additionally, OSM does not take any money from consumers nor is involved in the order process.  Therefore, we are unable to refund you any monies as we did not collect any money from you.  You would need to speak with the online retailer you made the purchase from.  While you were not pleased with the delivery date of your order, we did fulfill our obligation. 

  Customer Answer

  Date: 02/01/2023

   
  Complaint: 18962110
  
  I am rejecting this response because: you partnered with the vendor for shipping.  As you can see in the order, I paid for 1-3 day shipping on ice.  It is documented and irrefutable.  If you need to contact the vendor to work it out, then you need to do so.  They however, are not responsible for the act of shipping, OSM Worldwide, is.  And no, delivering on 1-3 day shipping (order verification attached) in 8 days is NOT delivering on your obligation.
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 02/03/2023

   
  Complaint: 18962110
  
  I am rejecting this response because: Youre just passing the buck and STILL have not addressed your sole responsibility for the delay in shipping which resulted in the situation.  There will be absolutely no remedy to the situation unless it is made right on your end, or on behalf of the retailer who I will also be filing a complaint against.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:01/26/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tracking number says *** package was picked up on the 16th. OSM claims they never received it.

  Business Response

  Date: 01/26/2023

  We are very sorry you haven't received your order.  We know how frustrating it can be to not receive an order when expected.   Unfortunately, we are unable to help further on this complaint without a tracking number.  Can you please provide the tracking number and we're happy to look into the matter?  You may also send it to *******************************.  

• Initial Complaint

  Date:01/24/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I really wish I wasn't filing this complaint but it seems like this is the only way this business will actually reply to the questions you have regarding your tracking information, which is honestly, just sad.Buyers, if you place an order and see this is the company who will be fulfilling it, be ready to call your credit card company to dispute the charge and/or the merchant to request a refund ASAP. Do not expect to receive your order from here!I placed an order on Jan 17th through Higround and received the tracking number which is **********************. Despite emailing and calling this company dozens of time, I haven't been able to get a response. I agree when everyone else says they don't understand how a place like this can still be in business. It seems a lot of their responses are just excuses blaming the "high-volume of orders received" which isn't an excuse Your clients should not have to suffer as a result of your lack of professionalism and being short-staffed.

  Business Response

  Date: 01/25/2023

  OSM is not in possession of your order. Your product has yet to be shipped by the retailers fulfillment house. When OSM receives your order a tracking event will be created. In the meantime you can cancel your order and request a refund through the retailer you purchased your order from. 

  Customer Answer

  Date: 01/26/2023

   
  Complaint: 18892030
  
  I am rejecting this response because: Both, ShipBob and the merchant confirmed this shipment was received by your company in the morning of Jan 24th. I also spoke with a representative of your company who admitted the package was probably received but not scanned in the facility yet. Do your job, scan the package and update the tracking information.

  Sincerely,
  
  *************************

  Business Response

  Date: 01/31/2023

  We apologize our response wasn't acceptable to you.  At the time of your complaint, January 25, 2023, OSM had not received your package therefore we were unable to give you any accurate tracking information.  We did receive your package on January 26, 2023 and as of the most recent tracking events on the **** website, your package is due to be delivered by EOD tomorrow, February 1, 2023.  We understand how frustrating it can be to wait longer than expected for a package and we apologize for you inconvenience.  

• Initial Complaint

  Date:01/13/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  OSM Worldwide received custody of my package on December 30, 2022. Since then, my package has made its way all across the country until finally arriving at their ************, ** facility on January 9, 2013. Since then there have been no updates for 4 days. They have not given my package to the **** and their customer care representatives have not been helpful at all. My tracking number is **********************

  Business Response

  Date: 01/14/2023

  As of today at 5:03PM your package was successfully delivered by our delivery partner, USPS. 

• Initial Complaint

  Date:12/30/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  According to tracking number ****************************** OSM Worldwide has had the package since December 8, but has not given it to the **** for delivery.

  Business Response

  Date: 12/30/2022

  OSM is not in possession of your package. The retailer you ordered your item from has yet to ship it to OSM. The tracking event on the **** website is a standard message when a retailer creates a label for a package. We recommend you contact the retailer your purchased the item from and request a refund or for your package to be shipped. 

• Initial Complaint

  Date:12/29/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a book from ******** in ******* on 12/8/2022. It was shipped thru OSM Worldwide on 12/9/2022. It arrived at the *** facility in *************, **, on 12/12/2022. Since 12/12/2022, it has sat that facility. I have contacted *** by email several times and receive the same "canned" response-it the ****** fault.The **** has never received the package. The book store (********) resend me a replacement on 12/23/2022, but unfortunately they used *** again.Now, the replacement book is lost at ***. My original tracking number is: 9241990140824219658192.The replacement book's tracking number is: **********************.You can't call ***, only email them.

  Business Response

  Date: 12/29/2022

  The first package that was shipped through OSMs shipping network is lost. There are multiple third parties involved in the shipping process we do not know the location of your package. The last tracking event indicates the package was sent to the ***** however they have yet to scan the package. We have alerted our delivery partner, ***** and requested notification for when it is found. You have already ordered a replacement item through the retailer you purchased the product from, however based on the tracking the package has yet to be shipped by the retailer.  Because it has yet to ship OSM does not have possession of that replacement package. 

  Customer Answer

  Date: 01/02/2023

   
  Complaint: 18657785
  
  I am rejecting this response because: the first shipment was never given to the ***** The second shipment was given to OSM. OSM has yet to give it to the ***** The second shipment is at OSM in *******, **. Why hasn't my second shipment left your facility? *********** the **** is OSM's excuse for employing thieves.
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 01/04/2023

  At the time of your complaint (12/29), OSM had yet to receive your package.  Per the tracking events on **** website, OSM received your package on December 30, 2022.  Currently your package is in transit to the **** for final delivery and is awaiting the **** to scan the package and send it for delivery.  Your package should arrive any day.