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Business Profile

Delivery Service

Better Trucks Last Mile, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Reviews

Customer Review Ratings

2.27

Average of 73 Customer Reviews

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Review Details

  • Sarah F

    Date: 12/25/2024

    I have been waiting on a delivery from this company for 15 days past when it was supposed to be delivered. Its status stayed at one location for over 10 days. After submitting a question on my shipment, it was suddenly marked delivered although it was not. We have several cameras so we know there was no drop off. They never responded to my inquiry or my follow up ones once it was marked delivered.

  • Brittany M

    Date: 12/24/2024

    ******** shipping company. Attempted delivery yet other packages by other carriers were received on same day. Company does not respond to emails and no resolution. At this point they have stolen my item as they have it in their possession and refuse to deliver. Delivery was from *************, ** to **********, ** (45 miles max) and they still cant deliver. ****************.

  • Heather A

    Date: 12/18/2024

    Worst delivery company ever. My package had been sitting in ******** for over a week. No response to emails and can't call. I just want my package I paid for with my hard earned money!!!!    

  • Kaytez M

    Date: 12/18/2024

    They ruined my birthday. They needed me to confirm my address that was correct and the same address I've used several times before. I have no hope in this company responding to my emails I ordered everything in advance and still ended up having issues. I'm so distraught and sad. This company shouldn't be in business and no one should be contracting them when they don't even have a consistent customer service line. I will never order from anyone who uses this company ever again. Message your seller immediately if they use this company and ask for a different courier. Better trucks doesn't care about the customers at all.   

  • Mary B

    Date: 12/10/2024

    My package has not been delivered I have been waiting for it since November when the company I ordered from had a set delivery date of November 30th. My order was stated to be in transit at their ******** facility since November 23rd then finally on December 4th showed it moved to ************** and now nothing. I have left various e mails no response. I am very displeased with this company and highly recommend no company should use this carrier company ever. If I could give this review a negative 5 star I would.

  • Jasmine J

    Date: 12/04/2024

    Jasmine J

    Date: 12/04/2024

    Horrible delivery service. Drivers are delivering to the wrong address or either taking pictures of a package and saying they delivered it and stealing packages. I emailed Better Trucks and they never responded back. Companies need to stop using this delivery service.

    Better Trucks Last Mile, Inc.

    Date: 02/05/2025

    Hi Jasmine, we sincerely apologize for the delayed response and for the frustration this has caused. We completely understand how frustrating it is to not receive your package, especially after reaching out multiple times without a resolution. This is definitely not the level of service we aim to provide. We take issues like this very seriously, and we are currently reviewing our processes to ensure that all deliveries are handled properly and securely. Your feedback is crucial in helping us improve our service, and we are committed to addressing these concerns and ensuring this doesnt happen again.We apologize again for the poor service youve received, and were actively working on improving our communication and delivery reliability. Thank you for bringing this to our attention, and we will do everything we can to resolve the issue.

  • Yvonne G

    Date: 12/03/2024

    Yvonne G

    Date: 12/03/2024

    Horrible service, I never received my package!!!!!!!!!! I've emailed them so many times and nothing!!!!!!!!  

    Better Trucks Last Mile, Inc.

    Date: 02/05/2025

    Hi ******, we sincerely apologize for the delayed response and for the frustration this has caused. We completely understand how frustrating it is to not receive your package, especially after reaching out multiple times without a resolution. This is definitely not the level of service we aim to provide.Please know that we are actively working on improving our response time and ensuring that situations like this are handled more efficiently in the future. Once again, we apologize for the inconvenience and appreciate your patience as we work to improve our service.

  • Sarah S

    Date: 11/26/2024

    Sarah S

    Date: 11/26/2024

    A driver attempted to deliver a package but wanted to take a picture of my employee's drivers license on his second phone because his work phone was broken. She said you can verify I'm over 21 but you're not taking a picture of my license. When she refused to let him take a picture he became very angry and yelling. This man is a larger, intimidating man especially as a 54 female, she finally had to ask him to leave or she was calling the police. This is the second time this has happened with the same driver. I have also emailed the company since you cannot call and actually talk to anyone. We have requested for this man to not come back onto our property.     

    Better Trucks Last Mile, Inc.

    Date: 02/05/2025

    Hi *****, thank you for bringing this to our attention, and we sincerely apologize for the experience your employee had with our driver. This behavior is absolutely unacceptable, and we are deeply sorry for any distress caused. Weve addressed the issue with the driver directly. We are committed to maintaining a safe and professional environment for everyone involved, and this is certainly not the standard we strive to uphold.If theres anything further we can do to assist or make this right, please dont hesitate to reach out. Again, we apologize for the inconvenience and frustration this has caused, and thank you for your patience as we work to resolve this matter.

  • Norman G

    Date: 11/26/2024

    Norman G

    Date: 11/26/2024

    Ordered item from company, according to tracking information, arrived at *** hub, did not move from there. Contacted company, 2nd shipment sent, arrived at *** hub, still there. Attempted to contact better trucks by phone 6 times, disconnected each time. 2 emails sent, not answered. Company has lost my business, will not order from a company that uses this delivery service.

    Better Trucks Last Mile, Inc.

    Date: 12/13/2024

    Hi ******, thank you for reaching out, and we sincerely apologize for the frustration and inconvenience caused during your delivery experience. We completely understand how concerning it can be when tracking information isnt updated as expected and communication falls short.Were pleased to inform you that your package was successfully delivered the following day from your posted review. However, we acknowledge that the delay and the difficulty in reaching us were unacceptable and did not meet the standard of service you deserve. We are actively working to improve our communication channels and ensure timely updates for our customers.Your feedback is invaluable, and we deeply regret that this experience has impacted your trust in our service. If theres anything further we can do to assist or improve, please dont hesitate to let us know. We truly value your business and hope to have the opportunity to serve you better in the future.

  • CATHERINE H

    Date: 11/08/2024

    CATHERINE H

    Date: 11/08/2024

    NEVER RECEIVED MY PACKAGES, STATED DELIVERED ON MY FRONT OPEN NOT SECURED DOOR, WITH SIGN SAYING DO NOT LEAVE OUT HERE. I AM VERY SURE IS THE SAME DRIVER THAT TOOK MY PACKAGES BACK, THEY HIRE ALL THESE LOW LIFE TO DELIVER PACKAGES KNOWING FOR SURE IT WILL BE TAKEN. WHAT A HORRIBLE COMPANY, CALLED SO MANY TIMES TO NO AVAIL. ASK YOUR DRIVER TO BRING BACK MY PACKGES. I COULD NOT EVEN TRACK THE PACKAGES ON THEIR WEBSITE. 0 RATING IN MY BOOK. 

    Better Trucks Last Mile, Inc.

    Date: 12/13/2024

    Hi *********, were truly sorry to hear about your experience and the frustration it has caused. We understand how important your packages are, and we deeply regret that this situation has made you feel this way about our service.Your delivery concerns, including the request not to leave packages in an unsecured location, are taken very seriously. Its clear that we didnt meet your expectations, and for that, we sincerely apologize. Please know that we are committed to investigating what happened with your delivery and ensuring that any mistakes are addressed appropriately.Thank you for bringing this to our attention.

Better Trucks Last Mile, Inc. is NOT a BBB Accredited Business.

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