Business Profile
Delivery Service
Better Trucks Last Mile, Inc.This business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
2.27/5 stars
Average of 73 Customer Reviews
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Review fromTerry S
Date: 10/09/2024
1 starTerry S
Date: 10/09/2024
Awful, Awful...delivered a package to my office on two separate occasions. Both were addressed to someone else, at a different address. The driver the second time refused to take the package back. No customer service, the phone number simply disconnects you after being on hold for a few minutes. No one replies to my emails about this.Better Trucks Last Mile, Inc.
Date: 12/12/2024
Hi *****, we deeply regret the inconvenience and frustration youve experienced with our service. Delivering packages to the wrong address and failing to address the issue properly is unacceptable and not reflective of our commitment to customer satisfaction.We sincerely apologize for the mistakes made and the lack of follow-up from our team. Thank you for speaking with me at time of the incident and for bringing this to our attention. We are committed to resolving this issue and improving our service going forward.Review fromGreg K
Date: 10/04/2024
1 starGreg K
Date: 10/04/2024
If I could give a negative review I'd do so. This company must hire gorillas to handle their freight since I had a small, but heavy package (a mini-court pickleball net and frame) delivered from *********** to central **************** (took about 4 days) and in that time the entire ends of the shipping box and the product box were mangled - I could see the components of the net and frame through the ripped ends (I have no idea if parts were damaged or missing). For a driver to allow this to happen and to dump this problem on a customer is not only careless, but irresponsible - not attributes of a quality company.Better Trucks Last Mile, Inc.
Date: 12/12/2024
Thank you for sharing your feedback, and we sincerely apologize for the condition in which your package arrived. We understand your frustration and concern, especially given the visible damage and uncertainty about missing or damaged parts. This experience falls far below our standards for quality service.Your feedback will also be shared with our logistics partners to prevent similar issues in the future. Thank you for bringing this to our attention.Review fromCheryl H
Date: 09/13/2024
1 starCheryl H
Date: 09/13/2024
I had multiple orders days apart that state delivered- they were not delivered to my house!!!! Nobody answers the phone or replies to emails! Terrible company!Better Trucks Last Mile, Inc.
Date: 09/16/2024
Hi ******, I sincerely apologize for the issues youve encountered with your recent orders. Unfortunately, it appears that our driver made a mistake and delivered your packages to the wrong location. I understand how frustrating this situation is, and I regret the inconvenience it has caused.We will be reaching out to the vendor immediately to report this incident. However, I also recommend that you contact them as well to ensure the matter is addressed quickly and you receive a positive resolution.Once again, I apologize for the poor experience and the difficulty youve had in reaching us. We are committed to improving our communication and service, and we appreciate your patience as we work to resolve this.Review fromJess M
Date: 08/22/2024
1 starJess M
Date: 08/22/2024
Horrible service. My package ***** moved in over a week and Ive attempted to reach out multiple times via phone and email. Nothing. No response, they dont answer the phone, they dont respond to emails despite an auto reply with a case number thats useless because you cant get ahold of anyone to need to reference it. If youre a company considering using this service, dont. Itll make you look bad.Better Trucks Last Mile, Inc.
Date: 08/27/2024
Hi ****, we sincerely apologize for the poor experience you've had with our service. It's unacceptable that your package has been delayed for so long and that your attempts to reach us have gone unanswered. We understand how frustrating this must be, and we deeply regret the inconvenience it has caused.Please know that your feedback is vital to us, and we are committed to improving our service. We will do everything we can to resolve this matter for you as quickly as possible. Thank you for your patience, and we appreciate your understanding.Review fromwilliam G
Date: 08/15/2024
1 starwilliam G
Date: 08/15/2024
New style of a Ponzi scheme is what I think front company takes the blame and the persons money for merchandise they never had.Better Trucks Last Mile, Inc.
Date: 08/27/2024
Hi *******, thank you for your feedback. We want to assure you that we are a legitimate company committed to providing our customers with quality products and services. Your concerns are taken very seriously, and we understand how frustrating it must be to feel uncertain about your purchase.We do not engage in any fraudulent activities, and we are here to address any issues you may have experienced. If you've encountered a problem with your order, please reach out to our customer service team directly so we can resolve it as quickly as possible. Your satisfaction is our priority, and we appreciate the opportunity to clarify this matter.Review fromLaura D
Date: 08/01/2024
1 starLaura D
Date: 08/01/2024
One of their drivers placed my package in my mailbox, which is illegal for anyone other than **** to do, while the flag was up and the mailman took it thinking the package was for ****. Now they refuse to acknowledge they made a mistake and $200 worth of merchandise for my small business is gone. If I could rate them 0, I would. Honestly companies need to stop using them because they are not a good company even if their prices are better. This was my first time purchasing from a company that used them and while I want to give them my business again, I can't warrant it given the situation with Better Trucks. If you see that your shipment is using Better Trucks as last mile, you would be better cancelling the order because you more than likely won't get it.Better Trucks Last Mile, Inc.
Date: 08/27/2024
Hi *****, thank you for bringing this to our attention. We deeply regret the frustration and loss you've experienced due to this situation. You're absolutely rightplacing a package in a mailbox is not only against regulations but also led to an unfortunate chain of events that resulted in the loss of your merchandise. We sincerely apologize for this mistake.We want to assure you that your feedback is being taken very seriously, and we are committed to addressing this internally to prevent such incidents in the future. We understand how important your business is, and its unacceptable that our service has caused you such distress.Review fromamy g
Date: 07/23/2024
1 staramy g
Date: 07/23/2024
Zero customer service. Seems like all the merchandise falls off the truck in *******.Better Trucks Last Mile, Inc.
Date: 07/24/2024
Hi ***, Thank you for sharing your feedback. We deeply regret the negative experience youve had with our service. We are committed to addressing these issues immediately. It appears that our team has responded to your inquiry and has updated your address in our system accordingly.We apologize for the inconvenience and appreciate your patience as we work to resolve this matter. Thank you for bringing this to our attention.Review fromKaleshea W
Date: 07/22/2024
1 starKaleshea W
Date: 07/22/2024
I have been trying to contact better trucks for over 5 days through email and phone. All I want is my items and when I try to track my items it says return to sender; when I try to get a refund from the company, I purchase my items, they keep telling me it's with the shipping company at this point there stealing my money and not getting back to me. My tracking number is You guys have the wrong zip code listed can someone please check their email and get back to me I've sent several.Better Trucks Last Mile, Inc.
Date: 07/24/2024
Hi ********, Thank you for bringing this issue to our attention. We sincerely apologize for the frustration and inconvenience you've experienced while trying to resolve your delivery problem. Unfortunately, we regret to inform you that we are unable to deliver your package as the *** Code provided is outside our current coverage area.We apologize for any inconvenience this may cause. We recommend contacting the retailer you purchased from to explore alternative shipping options.If you have any further questions or need additional assistance, please do not hesitate to contact us.Thank you,Review fromDavid S
Date: 07/20/2024
1 starDavid S
Date: 07/20/2024
Worst delivery service ever! Never received my packages. The company I purchased from re-sent a new order through this company again and it still did not arrive. I can't believe this company is still in business.Better Trucks Last Mile, Inc.
Date: 07/24/2024
Hi *****, We sincerely apologize for the frustration and inconvenience you have experienced with our delivery service. It is unacceptable that you did not receive your packages on multiple occasions, and we understand your disappointment.I have followed up with the respective hub to receive more insight on the delay with your packages. We are committed to investigating this issue thoroughly to understand what went wrong and to ensure it does not happen again.Your feedback is invaluable, and we are taking steps to improve our service and reliability. We apologize for the trouble caused and appreciate your patience as we work to resolve this issue. Thank you for bringing this to our attention.Review fromNatalie A
Date: 07/14/2024
1 starNatalie A
Date: 07/14/2024
For a company that strives itself on great delivery I couldn't get anybody on the phone and I'm still waiting for an email for items that were delivered clearly to the wrong house.Better Trucks Last Mile, Inc.
Date: 07/24/2024
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have faced regarding your recent delivery. Our goal is to provide excellent service, and it's clear that we fell short in this instance.I did follow up on your email and provided some insight on your shipment. Please be assured that we're doing everything we can to provide a resolution for you.Again, we apologize for the inconvenience and appreciate your patience as we work to correct this issue. Thank you for bringing this to our attention, and we are committed to making things right.
Better Trucks Last Mile, Inc. is NOT a BBB Accredited Business.
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