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Business Profile

Electronic Power Supplies

PowerSmart

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Power Supplies.

Reviews

Customer Review Ratings

1.02

Average of 56 Customer Reviews

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Review Details

  • Dwayne P

    Date: 07/31/2024

    I purchased a battery powered lawn mower and it was advertised that (2) batteries were included with the purchase. Upon receiving my order only (1) battery was included. I immediately started attempting contact this company to correct this issue. I spoke with a representative and was assured that an additional battery was being shipped to me at no charge to correct this issue. I have not received my battery. I have contacted this company numerous times about my issue (3) times. Last week (Thursday - July 26) I contacted the company again and I spoke with a representative and was told that my order would be taken care. I was assured that I would receive a confirmation email on Thursday and no later than Friday regarding the shipment of my battery. I have not received any email from Powersmart. I have called several times this week and have been on hold for a minimum of 35 plus minutes each time in a calling cue waiting to speak with a representative. When it comes my turn to speak with a representative the phone rings and I am told to leave a message. I would like assistance in receiving my second battery as advertised when I purchased this lawnmower.

  • Jace B

    Date: 07/30/2024

    I bought a self propelled mower , it worked ok for the first mow, then was a nightmare to start the second and third time , on the fourth attempt to mow the grass the mower would start but the blades would not. i tried several times to reach the company with no luck I kept getting a voicemail and no returned call. I made a complaint with the BBB and got a phone call from *************************** who is the customer service Manager with ********/ ********************** , she emailed after conversation and asked for my receipt and mailing address ect , so I gave all that info that she requested and she sent an email back saying i was getting a full refund and i should receive it with 25 to 30 business days ....Well its been Over 60 days and still no check and no response to my multiple emails and calls. So this company is a complete fraud and a joke and needs to be shut down for multiple reasons.

  • KENNETh T

    Date: 07/16/2024

    I have been trying to get a customer service rep on the line spending countless hours on hold .also leaving message never receiving a return call I will justice to resolve my issues of a replacement of the item yet no one ever responded bake to me

  • maurice l

    Date: 06/16/2024

    Absolutely DO NOT BUY FROM THIS COMPANY. I was completely scammed out of 477 dollars as i purchased a generator, wanted to return it, was told where to send it for a refund, after it was delivered, was told there was NO RECORD OF SALE AND REFUSED A REFUND. NOW I HAVE NO PRODUCT OR REFUND. This is absolutely criminal, probably going to hire a lawyer *** this garbage company into oblivion. Not that they would respond to anything anyway.

  • Vicki R

    Date: 06/03/2024

    Ordered a wood chipper from Amazon that lasted less than 2 months. I have tried to contact them several times and no response from the company. **************** is non existent and based on the other reviews I am not alone. Why can't something be done with companies that refuse to honor their warranty and respond to complaints.

  • Brian C

    Date: 05/08/2024

    Received weed eater parts that are not compatible with the model described on company website. Can not reach customer service by phone. Contact page emails go unanswered. The support email address is useless due to the mailbox being full. This company needs to be held accountable for its fraudulent business practices.

  • Moe M

    Date: 05/01/2024

    Damaged lawnmower still under warranty *********** will not respond or honor warranty

  • Roger C

    Date: 04/10/2024

    I've tried numerous times to contact this company through phone and email about ordering a replacement part for an item they make. I can never get through and it's been over two weeks and no one has responded. I just want to order my part

  • Gail R

    Date: 03/30/2024

    I bought a 80V Electric push start mower and when it was delivered the box was busted in several places. I took pictures and took it out of the Box charged battery and it started up, but the blades wouldn't move. I tryed calling company both numbers, there pamphlet said est, when its central. it keep routing me to press 0 no answer. I emailed and they wanted a video to send me a replacement part or sign me up for warranty after I requested to return and refund. I disputed with my Bank. I'm waiting for that now. ****** I am very disappointed. I wanted American made .

  • Bradley G

    Date: 02/27/2024

    I bought a push lawnmower less than a year ago when I started it up last week it had a wierd noise when first starting then it went away and started putting out Blue smoke occasionally. IO have submitted warranty claims and called for two weeks now and cant get ahold of anyone. Automated system is broke and other extensions do not answer or return phone calls after messages are left I have spent 4-5 hours on the phone for past week trying to get ahold of someone.

PowerSmart is NOT a BBB Accredited Business.

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