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Business Profile

Grocery Store

Jewel-Osco

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Complaints

This profile includes complaints for Jewel-Osco's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 93 total complaints in the last 3 years.
    • 40 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/01/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      bought 2 razor gold cards at 200 each. total 400. scratched off the revealing number to process and the numbers were not usable. went back to store to return and the store offered no help, i asked them to take another card off shelf and check one and was the same thing.... you cannot use these cards.... they then posted a note the cards are no good.

      Customer Answer

      Date: 10/02/2024


      Better business bureau

      The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 

      Sincerely,

      **** *****

    • Initial Complaint

      Date:10/01/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It happened June 16, 2024. There was a charge for $196.82 for gro.groceries. I sent them a letter telling them that I was an 86 year old lady and would not be able to manage that many groceries. It would be too heavy for me to push the cart. I would be exhausted from loading them into my car and then into my house. (I also would not have enough storage room in my freezer or pantry.) So now they are saying I only owe them $80.

    • Initial Complaint

      Date:09/12/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had placed online order on September 4 ******************************************************************** refund for around ***** dollars or around that amount back on to my ebt ..well jewel took a week to decline my refund and that isn't fair these people aren't their when we receive our items ..so how can they decline it and also it say 24 to 48 hiur to process and it took from the 4 to the 11 and i called they couldnt do anything..I am on a fixed budget and that 54 dollars means alot to me abd I want my money back ..they declined my refund today September 11..please refund me my money ..I wasn't lieing about my complaint and would like my money credit back to my ebt . Groceries are expensive I shouldn't have to pay for missing and damaged items

    • Initial Complaint

      Date:08/30/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      8/25/24. I renewed 2 meds with Osco Drug ***************************** I asked the meds to be mailed to my home address. 8/27/24. I received notification from the post office that the pre-shipment letter had been sent to them. 8/30/24. I still haven't received my meds yet. 9:04am I called Osco Drug spoke to the Pharmacist ***** ****** who said he personally himself gave the meds to the mailman on 8/26/24. I then called the ************************ to file a complaint #******** who said they never received that package from Osco Drug. I then tried too do a 3 way call with the Postal Inspector *********** Drug but the Pharmacy never picked up the phone. I have no meds, I'm out of one of those *********** Drug Pharmacist ***** ****** is Nasty, Disrespectful, Horrible, Horrible, ************************* says that he's done with this situation that's there's nothing more he can do about it or will even try to help me. I need my meds. I need someone from Osco Drug to tell me where my meds are at. Thank ******. **** ********. ************ ********************

    • Initial Complaint

      Date:08/28/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am disabled so had delivery for the 1st time. I had my Ebt card posted and 31 items were food to charge Ebt. I had 2 medical no food items. ********************** charged my debit card instead of Ebt for food items. I explained to **************** I cannot get to the store thats why I had delivery.

    • Initial Complaint

      Date:08/08/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So, I placed an online order on Wednesday, July 24, 2024 for same-day delivery (Order #********) using the official Jewel-Osco web platform (www.jewelosco.com)The items didn't arrive in the time frame. First, they said "Apologies, your order is delayed.", then they said "Unable to deliver order #********." (as shown in attachments) I then reached out to chat support and told them to cancel the order and give me a full refund since it never arrived in the time frame (or even on that day for that matter). I was told the refund would be processed 5-7 business days, Here we are half a month later and I'm still without my refund. Each time I contact their customer support, I'm told my refund is being proceed or it's being sent to a manager because they don't know why my refund isn't being processed, and I'm given the run around. It just feels like they're just trying to force me to give up on my rightful claim by playing these nonsensical little bureaucracy games. I can clearly see through it all though... especially after reading many similar complaints on the BBB website describing the same unprofessional tactics.I don't know what to do at this point. I have asked to speak to managers each time I'm transferred to some one who knows nothing about what's really happening and then I'm told to wait another 5-7 business days again.Please help me get my full refund as owed to me by them. Your help would be greatly appreciated.Thank you !

    • Initial Complaint

      Date:08/07/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      7/28/24 I placed an online delivery order. Order #******** for $109.32. The order that was left at my door was not my order and had another customers name on it, the delivery driver dropped at door and did not call or ring my bell, I ran right to the door when my Ring notified of motion and saw it was not my order and called Jewel immediately. The driver already pulled away. I called Jewel Online and was told that I would receive a refund in 3-5 business days. I have not received my refund so I called again. I've called on 8/1, 8/4, 8/5, 86 and 8/7. on two calls including today 8/7 I was told their systems were being updated and to call back in 1-2 hours. On 8/6 I was told the money will be back in my bank by COB. Today 8/7 I called again and was told to call back in 1-2 hours and there was absolutely no managers available even though I asked many times. This is now 10 calendar days and 8 business days that they have kept my $109.32. I pay annually for the delivery option and I do not plan to continue if it is this hard to recoup my money for an error their driver made.

    • Initial Complaint

      Date:08/01/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought Stella ****** beer on July 5, 2024 and was to receive q $5.00 rebate through Pay Pal. On July 18th I called jewel support and gave them all th information and was supposed to receive a response, On July 22, I called again and gave them all the same information again. On July 24th, I called again and gave them all the information again - this call lasted 38 minutes! After receiving no response, I sent an email to Jewel on July 25th and was told I did not have a Pay Pal account with the email address I was using. I DO have an email account I have used for more than 10 years and has always had the email account I used for **********************. I have used this account as recently as June of this year and receive promotional emails weekly. I can't believe how poor the customer service for ********************** - all this inconvenience for $5.00. This is pathetic. .

    • Initial Complaint

      Date:07/20/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi,I recently used the code SAVE20 to save $20 and get free shipping on my first delivery order.The code gave me free shipping but did not give me $20 off.I contacted customer service via chat prior to putting in my $80+ order. The person said that she can credit me $20 to my account. I said that I requested a refund due to the terms. She said that I could get a refund and it would be in my notes after my order is complete.After my order was complete I reach back out and immediately a CREDIT was processed of $20. I explained that this was not what I requested and that was not in the notes. The customer service agent said that there was an error on their end and that they processed a credit. I asked if that can be reversed and she gave no answer.I then called customer service who told me that because the credit had been issued and the notes said that I requested a credit (which I clearly didnt) and a credit was already credited to my account there was no way to reverse that.I am now requesting a $20 REFUND. I invite Jewel management to review the conversations I had with its agents and issue the money that I was dutifully owed according to the coupon that I used and I followed to its terms and conditions.

    • Initial Complaint

      Date:06/23/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order 5/16 for online pickup #********, the items didn't arrive in the time frame I then reached out to chat support and told them to cancel the order since it didn't arrive in the time frame, I was told the refund would be processed 5-7 business days, Here we are a month later and im still with out my refund each time I call im told my refund is being proceed or its being sent to a manager because they dont know why my refund isn't being processed, and im given the run around I dont know what to do at this point I have asked to speak to managers each time im transferred to some one who knows nothing about what's going on.

    Jewel-Osco is NOT a BBB Accredited Business.

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