Complaints

This profile includes complaints for Jewel-Osco's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Jewel-Osco has 87 locations, listed below.

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  Jewel-Osco

  150 E Pierce Rd Itasca, IL 60143-1222

• 

  Jewel-Osco

  6509 W Grand Gurnee, IL 60031-1643

• 

  Jewel-Osco

  8730 W Dempster Niles, IL 60714-5108

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  Jewel-Osco

  1517 Sheridan Wilmette, IL 60091-1811

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  Jewel-Osco

  20 W Biesterfield Rd Elk Grove Village, IL 60007-3668

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/23/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This order was placed at the wrong pick up location for Aug 12. I reach out via chat and they said they would escalate the issue. I entered in the app that I did not receive the items and it said a pending refund would be for *****. The original order was for ***** so I called customer care and they refunded the difference of ****. That credit appeared immediately but I still have not received the ***** credit. I called again on Aug 15 and was assured the credit would be applied to my card by Aug 18 and for some reason it was marked as a duplicate but my order says fully refunded. They said to call back on Aug 18 if the credit is not there. I called on Aug 18 as it is not applied to my card yet and I asked for a supervisor. She then assured me it would be applied by Aug 22. At this point I feel like they are not going to credit my account for the ***** as promised and I never picked up the order nor received any of the items. I did advise Jewel that I was going to open a dispute with ******* as I do not feel they will get my account credit as I have been promised on numerous occasions that it would be and has not been done. 8/22 Filed a dispute with my Credit Card. 8/23 *********************** again have about 6 hours in phone calls and still no refund of the $***** Even with numerous REST ASSURED comments that have been total lies each time.

• Initial Complaint

  Date:08/21/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good afternoon BBB,Im contacting you all today because I have discovered a chick in my carton of eggs. I purchase this item (August 17th)

• Initial Complaint

  Date:08/08/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On approximately 7/10/23 I sent the following email to *************************** Director, Retail Operations and retail integrity at Jewel-Osco (The email has been shortened to meet space requirements > Dear ******************,>> I am an honest person and I prefer to do business with companies that are the same. > At the Jewel Osco in *********, ** on 7/6/23 the following occurred. There was a sign by the frozen shrimp that read "Sale! buy 1 get one FREE $11.99" I was charged $19.98 for two boxes instead of $11.99 At that same visit I was charged $16.71 for chicken b****** that were advertised in Jewel Osco's weekly flyer as on sale for $1.99 a pound. The correct total charge should have been $6.66 That is a total overcharge of $18.04 > When I discovered the overcharges and went back to get a refund, I was told by a Jewel employee, there is a problem in the system and the registers are not charging customer correctly. I do not know if the problem was limited to the Jewel-Osco in ************* or was in many or all Jewel Osco stores. Even if the problem was limited to the ************* store, many people were overcharged.>> I suspect that Jewel Osco has not reached out to customers and issued refunds. Jewel Osco has my contact information and I have not heard from them. I can only conclude that no customers have been notified.>> I have never run a grocery store chain but I do know right from wrong. It is my belief that Jewel Osco should have acted in the following ways:>> 1) Fix the problem with the computer system immediately or remove products that could not be charged the advertised prices.> 2) Notify all customers who they know were affected by this error. Many of us customers supply a phone number when we pay, others could be traced through their credit cards.> 3) Put up prominent signs at all entrances to all stores that were part of the problem alerting customers that they may have been overcharged and offering refunds.> 4) include a notice in your weekly ad

• Initial Complaint

  Date:07/27/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Careless treatment of the elderly period

• Initial Complaint

  Date:07/27/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So here's the issue, I went to Jewel Osco on July 18, 2023 when there was some sale. Mangoes were for 39c each and there was a limit of 10 Mangoes one could get. I was able to arrange for a transportation which is very hard. I am wheelchair bounded. One of my neighbor who doesn't speak English at all wanted to go along with me to buy some mangoes as well. My mother also wanted 5 Mangoes. So I picked out total 25 mangoes. My neighbor was ready to pay for hers. My neighbor with my help downloaded the Jewel Osco app, my mother did it at home as well. I told the clerk that there will be three transactions. I told her that she (my neighbor) will pay her separately. The clerk was too lazy to do it and told me that she will ring up the sale price and that I can collect the money later from my neighbor and my mother. During the time she was ringing, four different times I kept asking are all the mangoes coming up on sale. All four different times, she kept saying "oh yes" "oh yes." I was sitting on the wheelchair and she completed the transaction. Right at the time, my ride arrived to pick me up and I was not able to check my receipt. Sadly, after I arrived home, I saw that all mangoes were charged the regular price. I kept calling for a refund. It was very hard almost impossible for me to go back to the store to get my money back. I have called this number ************** twice spoken with the supervisor. I was told that the store manager ******************* will contact me. To this date, no one did. I am on a social security disability and I have bills to pay. For me every ***** counts. My social security is so small that I barely make it every month. The same day after I came home from store, I called and was given a reference number *******. My health condition worsened and I was hospitalized. Three days later while I was in hospital, called again because I didn't hear anything, nor the issue was resolved. I called back the same number and again I was given second reference number ********. And to this date, no action was taken. I am extremely angry at this time.

• Initial Complaint

  Date:07/23/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 2023, my Insulin increased to $100.00 for 30 days Vs $35.00 for 90 days in Dec 2022 I immediately expressed my inability to afford such a steep cost to the pharmacy staff and requested to speak with the Pharmacy Manager. I was informed Manager was not in. My own research showed a generic version available at $50.00 per month. In May 2023, I made sure to instruct my doctor to prescribe the generic substitution explicitly, and I even confirmed this change with a pharmacy technician at the same Jewel Osco store. In May when I went to pick up the prescription, they again filled the brand name drug and It would take an additional 2 to 3 days for generic version. I was told the Pharmacy Manager was not in, so I made an in person complaint to a Manager on duty who took notes and stated he would escalate it.July 2023 the pharmacy staff defaulted to the brand name drug despite the prescription explicitly allowing a generic substitution. When I confronted the pharmacist he said their system defaults to the brand name drug automatically. I was told again the Pharmacy manager was not in. I had to suggest they look to another store for the generic as I could not wait until they said the order would come in. They should have done this without my asking.I called the corporate offices and explicitly told them I wanted a person from corporate to call me back, only to receive a call the next day from the local store. ******************* said he had other duties and would not guarantee the time to resolve. I called ********** and escalated, but ***************** refused to issue a written statement to all stores to stop defaulting to brand name, he also refused to go to the store in question personally, and tried to have the local manager call me.The complete lack of accountability from the top down is troubling. I believe filling brand name drugs by default and not asking the customer is a deceptive business practice that needs to end immediately.

• Initial Complaint

  Date:07/12/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When using the app and interacting with the customer service agent their comments were suspicious and seemed inappropriate. I felt sexually harassed. And I gave them my name and contact info because that is what they wanted to have someone contact me about my complaint, now I am concerned because I havent heard back from anyone and I gave my info to someone who seemed inappropriate.

• Initial Complaint

  Date:06/29/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a pickup order for groceries on June 3rd, 2023 (95th st ********** store) but this company never gave us the groceries. They were running late for pickup and sent me a text message 1 min prior to the end of closing time. I talked to 4 different chat agents on *************************************** since then and they helped me look into the order and assured me that the refund will occur. They all said the refund should be issued within 5-7 business days but it never happened. It's almost a month since I requested a refund. This is fraud and a complete waste of time.The order was #******** on June 3rd. I was charged with $146.53.Please help. Thank you.

• Initial Complaint

  Date:06/24/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/23/23 I purchased groceries from your *************************************************. store. I had clipped the digital $5 off $5 purchase coupon as well as the $0.57 mango coupon and it did not apply, I would like you to pick up my groceries for a full refund of $15.37.

• Initial Complaint

  Date:06/17/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a complaint regarding a discriminatory incident that occurred at the Jewel store located on South Washington in ********, ********, on Saturday, June 6, 2023, at approximately 4:30 pm. I have raised concerns internally, but due to the repeated incidents involving the same employee, I feel compelled to bring this matter to your attention publicly.During my visit to ****************, I approached the employee in question to order various lunch meats and cheese. Initially, he assisted me by retrieving one of the lunch meats. However, when the chicken he was attending to required attention, he abruptly disregarded my presence and proceeded to help another customer of his own skin color. This is not the first time I have experienced such behavior from this employee, and it is disheartening to witness this discrimination persist.I promptly reported the incident to the store manager, the grocery manager, and the assistant store manager. While I believe *****, as a corporation serving diverse communities, maintains policies and guidelines addressing such issues, it appears that this particular store fails to uphold these standards, as evidenced by my experiences. By filing this complaint, I hope for a swift resolution that ensures a discrimination-free environment for all customers at this Jewel location.I kindly request a thorough investigation into this matter, along with appropriate disciplinary measures for the employee involved. It is essential for Jewel to take proactive steps in addressing and rectifying such behavior, creating an inclusive and welcoming atmosphere for all patrons.I trust that you will treat this complaint with the utmost seriousness and urgency it deserves. I eagerly await your response, providing details of the actions taken to address this issue. Furthermore, I hope that my feedback contributes to positive changes within your organization, ultimately resulting in an improved and discrimination-free shopping experience for all customers.