We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Blankets

Biddeford Blankets

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Blankets.

Reviews

Customer Review Ratings

1.21

Average of 47 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Mike W

    Date: 05/01/2024

    No stars review. Cant erase the one star. They don't deserve it. Absolutely the worst company I have ever encountered(77 years experience here) trying to communicate with them. I just want to replace a failed controller. Dead end after dead end. And the page requests credit card info! One page asked for $1 service fee and credit card info of course just to communicate with a bot. And more.. it is a horror story outfit. They couldn't accept the message I had typed because they were closed but it was in the middle of their office hours. Incredibly bad experience /waste of time. Who are these guys? My wife tried too. Same result. 

  • Dawn L

    Date: 04/30/2024

    Terrible service. Can't get in touch with them. Their phone says they are closed (all the time), the online email contact form doesn't work and they don't reply to emails. I'm owed a replacement under warranty and can't get what I'm owed. 

  • William N

    Date: 03/26/2024

    Terrible. Just like every other review here, they wont answer the phone or email. The company had a recall in October two thousand and one and are still taking back all blankets from before that date. Of course they wont answer emails or phone calls. *** filed a complaint with the **** government website. You should do the same.

  • Hali V

    Date: 03/15/2024

    I would give it 0 stars if only I could. I don't know how they continue to produce and sell these products, as no one is ever around at the number given or through their email address. It's literally impossible to contact them, so their so called "warranty" is not a warranty at all.

  • Christy B.

    Date: 03/11/2024

    I've had to had my blanket that I paid 125 dollars for replaced 4 times this last time. i got a return label from Biddeford sent it in and I have yet to get my replacement that was in December its March and I haven't received a email back or no one answers the phone.    

  • Katie L

    Date: 03/06/2024

    I woke up with my blanket burning me through another blanket. Blisters on my legs, burn marks on the blanket . Horrible smell. Miraculously there wasn't a fire. Come to find out this blanket is recalled and I am *********** a refund or free replacement . But how? The website link doesn't work. Phone number recording says they are closed, always. Automatic response to email says to call. The warranty link is also down.

  • Dee D

    Date: 02/29/2024

    I bought an $80 blanket that does even work or turn on. Been trying to contact them for over a month and never a response. I've emailed, called I've tried everything and i feel like i got robbed.    

  • Yvonne H

    Date: 02/19/2024

    Rate a 0. All of my electric blankets control boxes burned up. They started smelling of burned wires and stopped working one by one. I tried calling customer service for a month but never answers. I emailed them but no reply. Very disappointed in the company. When the blankets worked they were good. But did not last long.

  • Mary W

    Date: 02/17/2024

    The Biddeford Throw Jetee, purchased 11/5/2023, used 6 times, emits a burn smell from the control handle. Biddeford does not answer the phone or reply to emails. They should not get away with making a faulty product and cheating people.

  • Delilah R

    Date: 02/13/2024

    I have had multiple blankets and Eventually they ALL stopped working. Very disappointed in this brand. In the past they have honored the warranty and sent me a new blanket every time. However, as of January 2023 I cannot get anyone on the phone. I have called multiple times and the machine says its closed at this time. I tried to reach them on the website and it says it have trouble at this time. I would not recommend the Biddeford ***********************

Biddeford Blankets is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.