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Business Profile

Human Resources

Aon

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Aon's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Aon has 17 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Aon

      4 Overlook Pt Lincolnshire, IL 60069-4302

    • Aon

      200 E Randolph St Chicago, IL 60601-6436

    • Aon

      17807 Burke St # 401 Omaha, NE 68118-2260

    • Alight Solutions LLC

      7201 Hewitt Associates Dr Charlotte, NC 28262-4001

    • Aon Hewitt

      500 E Pratt St Baltimore, MD 21202-3133

    Customer Complaints Summary

    • 61 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/24/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      W (a couple) booked a European river cruise through the Globus travel company and purchased the travel insurance (which was offered by Aon). We had to cancel the trip a couple of weeks before due to illness. We submitted the claims (reference #*******) to Aon and three months later we each received a check to cover costs for the trip. However, even though we paid the same amount for the trip and travel insurance, we each received a check in a different amount. One check was for $3914.40, which was correct based on the nonrefundable trip costs. The other check was for $3194.40, which did not reflect the trip costs. The total reimbursed amount should have been $7828.80, which would have been the cost of the trip (minus the cost of the travel insurance and minus amount that the travel company refunded). It seems to us that Aon transposed two numbers in the second check so that the check amount was $3--19--4.40 instead of $3--91--4.40. I have tried to resolve this with Aon but have not succeeded. After the first call (where I spoke with three different people) to explain the situation, I was told that no one there could answer the question and that someone would return my call with an explanation. About three days later, someone left me a message telling me that the checks reflected the nonrefundable amount of the trip, but there was no other explanation for why the difference in the amounts of the two checks. I called back to get more information, and after talking to two people, I was told that no one currently in the office could resolve the situation. I was assured that a supervisor would return my call (either later that day or within 2 to 3 days). After 4 days (not counting weekends), I still have not heard from anyone. Based on the records, Aon still owes me $720.00. I have found it impossible to get an answer and to even talk to anyone who can explain the situation.

    • Initial Complaint

      Date:01/11/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Just need a rejection from AON to Celebrity cruise company. This enables Celebrity to issue future cruise credits. I chose not to cruise for no covered reason. Filed for rejection letter (Not covered) October 24, 2022. It takes about a minute to process. Called dozens of times.Earlier in the year it took 2 days to process. No money expected or required since Celebrity covers future cruise credit. 0ff ************ say they will elevate to supervisors but nothing in 3 months. What is their problem?

    • Initial Complaint

      Date:01/10/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      WE HAVE A CLAIM INTO AON FOR REIMBURSMENT FOR INTERUPTION OF A CARNIVAL CRUISE DUE TO COVID. THE APPROVED CLAIM NUMBER IS 22CCL19868. WHEN ASKED WHEN THIS CLAIM WILL BE SATISFIED, WE GET 30 DAYS FROM THIS DAY. THIS HAS HAPPENED 3-TIMES WE HAVE LOST FAITH THAT OUR CLAIM WILL NEVER BE SATISFIED. PLEASE HELP. THE DATE OF THE CRUISE WAS JULY *****, 2022. IT IS NOW 5-MONTHS LATER WITH NO REIMBURSMENT. I AM A DISABLED 84-YEAR VETERAN AND THINK THIS WHOLE IS A DEPLORABLE WAY TO BE TREATED.THANK YOU,******** AND ******************************* ************************************************************ ************ *********************

    • Initial Complaint

      Date:12/28/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife, ***************************** and I purchased travel insurance for our European cruise. The insurance was purchased with the cruise and airfare through Norwegian Cruise line, totalling over $4800. My wife and were unable to travel to Europe on 28 May 20** due to over ***** worlwide (around 2k domestic) flights being cancelled that weekend. For several months I have reached out to Aon to obtain a status of our claim, even to understand if the claim has been assigned to anyone. No one will explain the status or provide a timeline when we should expect our claim to resolved. AON acknowledged receipt of our documentation on the 5th of June 20** and said no further documentation would be required. I would like to have our full amount refunded back to our credit card or a check. The following information is in the AON system for tracking: Claim# **NCL08805, Reference# ********* in the amounts of $2347.80 and $1550.06. Thank you for any assistance you can provide.

    • Initial Complaint

      Date:12/20/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased travel insurance from Royal Caribbean for a cruise on October 29, 2022. My son was diagnosed with testicular cancer on 10/20/2022 and had to have surgery on 10/26/2022 to remove the tumor. I sent in my claim immediately with all the required documentation including the attending physician statement. Its been 2 months and my claim status is in process & no updates. I am owed $3k and I have called multiple times, demanding to speak to a supervisor and getting the run around from a call center in ***************. They will not put a supervisor on the ************ have no information on the status. I have written multiple emails and again nothing is addressed. I left my phone # multiple times asking for a call back which I have not received. I cannot believe an insurance company could be this shady when they are regulated. Every complaint on the BBB has been the same issue- they will not pay the claims and give the customer the run around causing nothing but frustration. Something needs to be done! This is borderline criminal! They are taking in premiums and not paying claims. I will be filing a complaint with the ************************ as well.

    • Initial Complaint

      Date:12/19/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband and I reserved an ******* Cruise on Princess ****** lines. The dates of the trip included a few days on land prior to cruising and a few days at a ********* hotel post ******. All fees were paid in advance including the hotel in *********, booked through Princess, and Vacation protection provided by AON travel insurance company. The booking # is 2X7K9C for a 10 Day Denali Explorer ****** beginning on May 11, 2022 with transfer to *********************** Hotel on May *****, 2022. Unfortunately on day 4 of the ****** I tested positive for Covid and was quarantined on the ship for the remainder of the ******. I was instructed clearly by Princess to submit all travel claims including the missed days on board, missed hotel stay, rental car fees to AON for reimbursement. I submitted claim #s: *********, ********* and ********* to AON on June 13. I was informed it may take up to 90 days to be reimbursed. To date I was reimbursed for the change in airfare and extra hotel stay in *******, ** to complete the quarantine. I am still waiting to be reimbursed an additional $3697.56 for days missed, hotel charge and rental car fee. I have contacted AON weekly and continue to be told it's in review. It is now 6 months later and I have not received reimbursement. I believe I have been more than patient but am now looking for AON to meet their obligation.

    • Initial Complaint

      Date:12/16/2022

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      AON will not refund my money for a trip that I had trip insurance for. I filed in August 2022 for a refund due to 2 our of our 4 family members getting COVID the day the trip left. COVID is covered by their insurance. I have called twice to inquire where my refund was and they keep saying it is processing. I is now December and they have still not processed my claim and say they are still working on it.

    • Initial Complaint

      Date:12/14/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 12,2021 we booked a cruise package and Paid for on Jan 31, 2022 for an ******* cruise departing on July 31,2022. This included the platimum travel insurance in the amount of $674 for both. Total cost of trip$7,787.80. In June my husband had a bad fall with injuries that would prevent us from traveling. Advised by both his primary care physician and neurologist not to travel. Notified Norwegian cruise line to cancel on 6/28/2022. Received partial credit from NCL in the amount of Was told I would have a partial credit $****. Was told must file claim with Aon **************** to recover from the insurance. Filed claim 7/12/2022 including the requestion authorization form and attending physicians report from both physicians. Reference # *********. Received request from Aon for medical records from both **************** and ********* from 2/1/22 to 7/23/22. Both sent to Aon 9/4/22 and again on 9/21/22, however, they kept saying not received. I dowloaded on their website again on 9/26/2022. After receiving letter stating waiting on information, I contacted again on 9/26/2022. **************** confirmed receipt. Between July and December 13, we have made 18 follow up calls. Each call the same, pending review, please give us 30 days due to high volume. 10/5 was told will report to management team please give 30 days. 12/12/2022 Confirmed receipt again of all documents. Will give high priority. You should receive email from us. We calculate the amount due to us after the **** refund and the cost of the insurance is $4487. We understand they may be backlogged but we have reached a point we need help. Have contacted Norwegian customer service and only received a generic letter apologizing but referred us back to AON. I have all the supporting medical records that can be sent to support.

    • Initial Complaint

      Date:12/07/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My *********** took our 40th anniversary Princess ******* Cruise June 1, 2022. My wife tested positive for COVID after being on the ship for 18 hours and we were immediately quarantined to the Covid floor for the remainder of the cruise. Fortunately (so we thought) we had taken out AON **************** and were told we would be reimbursed IN A TIMELY MANNER for the days our cruise was interrupted by covid. Our initial claim filing (*********) and contact with AON occurred on 6-24-22. Fast forward to today 12-07-22, this claim still has not been resolved. During these past 6 months, I have been personally in contact with AON's numerous representatives no less than 9 separate times. I have documented each conversation with specific dates, times, and the AON contact representative I talked to along with their direction for resolution. During these multiple conversations I was informed by AON that you needed additional documentation and/or documents, I submitted those to AON immediately. Today's conversation (12-07-22) with AON Rep ****** pushed me past my breaking point when he informed me that AON didn't have ANY of my paperwork for the claim for the past 6 months. I actually sat and cried for 10 minutes!It's been 6 months and numerous self-initiated phone calls to AON, numerous requests for additional documentation, which I've submitted, and still nothing done. You've told me many times to "just be patient". I think 6 months is long enough. Based on the Princess website, reimbursement should be received in 4 weeks. As this experience has soured me on future cruising, I demand my refund in CASH. I expect to hear from AON immediately.

    • Initial Complaint

      Date:12/06/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife and I purchased a cruise from Norweign Cruise Lines (NCL) for our 25th anniversary. We bought both the Airline tickets and Insurance (AON Insurance at a cost of $714) through NCL. We left Newark on ****** Airlines flight #**** and landed in ************* at 11:40. The connecting flight from ************************ to ******** (UA flight #***) was delayed 4 hours due to mechanical failure and the ship departed before we even landed in ********. We tried to reach NCL but no one was available even though we tried several phone numbers. We stayed in ******** overnight and paid for a flight the next day at our own expense. We also paid for two meals while we were there. Because 1) We purchased the airline tickets through NCL 2) We purchased the insurance for this cruise through NCL (AON insurance at a cost of $714) 3) We missed one day of our cruise we are entitled to the following amounts back. Out of Pocket Expenses:22.84 - 10/15/22 - Dinner at Maruagame Udon - Waikiki ***** - 10/16/22 - Breakfast in the **************** ***** - 10/15/22 - Airline ticket we had to purchase to go to Maui to catch up with the ship at the next port ************* - total for meals and flight we had to buy our of pocket 1494.00 - 1/7th of the total Guest Fare of 10,458 12.13 - 1/7th of the total for the upgrade unlimited wifi package of 84.93 39.60 - 1/7th of the total for **************** Charges we paid before the cruise of 277.20 4.51 - 1/7th of thje total for ************** Charges we paid before the cruise of 31.60 32.32 - 1/7th of the total for Service Charges of 226.28 -------1582.73 - Total Prorated refund expected +****** - Total for meals and flight we had to buy our of pocket ***************** Total Expected to be reimbursed ********************* was given all of the information but we were told that they would not pay more than $1000 total (remember the insurance itself cost us $714). AON Reference Number: ********* AON Claim Number: 22NCL20597

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