Complaints
This profile includes complaints for Quill.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 66 total complaints in the last 3 years.
- 20 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Please see emails attached and photos attached. I purchased a dresser which was ****** come to find out this dresser is only $60 on Amazon. I canceled my next order and let quill know why I was unsatisfied and **** let me know he would match the price and fix the problem. Ever since I have received emails that are like bots or something making me prove the item then trying to sell me the item (again) like that arent even aware of whats going on.
Business Response
Date: 05/21/2024
We contacted the customer to assure them that we identified and resolved the issue. Customer is satisfied.Initial Complaint
Date:05/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was trying to get in contact with someone about my account and there customer service was so horrible I reported them so someone can contact me. They did and it was not what I expected. They told me my address wasn't verified the same address that Ive been receiving items at. My credit was lowered I had 3 customer service agents tell me it was 1200 4 different times and I was recently emailed and told me it was 300. I think they lowered it because of me reporting there customer service agents . Who actually told me to just deal with it until someone calls me. This is so sickening a business can do there customer like this.Business Response
Date: 05/03/2024
An error on our side caused us to increase ************** credit line higher than D&B reporting supported. Reducing his credit line back to $300 was made to correct our error. In response to his concerns, our Credit Supervisor replied to him we welcome customers to file reports. It helps us focus on troubled areas we need to work on. The limit was based on the spending habits and the information found on your DNB file. This is the same action we would have taken to make the best decision for our bottom line.Initial Complaint
Date:04/16/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Several years ago, a sales representative from Quill Office products came to my office and pitched me on Quill's membership program. The Membership was initially pitched as a one-time payment...which it is not. The issue became that year after year my **** was charged for a membership renewal fee automatically. In order to stop the endless cycle, I pulled my credit card information from my account and informed them that I wanted to CANCEL my "subscription" with Quill. A few months later I get an invoice from Quill for another membership fee. I responded that I had CANCELLED my membership. That evidently means nothing to this company.......forward six months until today.......I am STILL getting harassed with DELINQUENT BALANCES notices and collection phone calls. I have made no less than FOUR requests to terminate my membership and ALL communication with me. Yet in continues.......I DO NOT owe QUILL for any products or services....I am absolutely astounded by the company's inability to STOP trying to collect on a nonexistent charge. I thought they were a reputable firm, but I would not buy anything for QUILL now if it was free! I have maintained perfect credit for 35 years and the thought of an organization like QUILL having the ability to jeopardize my credit infuriates me.Business Response
Date: 04/19/2024
We contacted the customer, assured him we identified and resolved the issue. No response to multiple contacts.Customer Answer
Date: 04/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as my account is CANCELLED so I won't be billed again for another annual membership.
Sincerely,
*************************Initial Complaint
Date:03/11/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am a warehouse manager for a shipping company and cannot get my issue resolved. I have emailed Quill multiple times and made calls to no avail. Years ago, Quill came, in person, to the business I manage to help set up a business account. We use a high quantity of ink and paper for our daily shipping needs so utilizing our account and the deals ********************** offers is very beneficial. We were at one point labeled as a "reseller" and our orders were stopped and our account disabled. This came with no warning whatsoever and caused delays in our production. After extensive emails and calls, this was finally resolved as they had no proof and their accusation was false. This was a frustrating experience and now I am having the a same issue again. Quill has labeled our account as a "reseller" and has removed the rewards option for our account. We spend a good amount of money monthly with our purchases and gift our team with the rewards we rightfully earn. I have been using Quill for years, but it is preposterous that this happened without any warning or company out reach, and I am considering to discontinue business with them. It has been about two months of emails that never get directly answered and no return calls to resolve this issue.Business Response
Date: 03/13/2024
We contacted the customer to assure them we identified and resolved the issue. Customer is satisfied.Customer Answer
Date: 03/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**************Initial Complaint
Date:03/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is the first time I have ever left a review or filed a complaint in my life, as dealing with Quill's customer service and business team has been the worst ordering experience I've dealt with. I ordered an Epson Home Cinema 3800 Theater Projector from Quill on February 17, 2024, Recap Number: ********* for $1,399.99. I received an email right after ordering that the order was being processed, However, after 7 days with no other updates I subsequently messaged Quill's customer service and called on February 25. The customer service team was no help at all, indicating only that this matter had been referred to *************** and they had no way of contacting them or providing any contact information for me to talk to them. I made them aware that this matter was becoming urgent, as our firm had client presentations coming up where a projector was needed and without our order, we would be in an impossible position. **************** again reiterated that they have no communication with the credit department, and offered no help.Eventually, the credit department emailed me on February 28, 2024, stating that "the information that has been provided for this order is unverifiable, therefore your order has been canceled." After emailing back that I would be happy to provide any information needed to verify the details of the order, Quill's credit team kept reiterating their position that the information was unverifiable without any explanation or response to any attempts to solve this issue. Any additional calls to Quill's customer service have again been met with no help, as they say they are unable to contact the credit department in their own company or provide any contact information to fix this issue.This delay has caused undue hardship with business, and the projector's price has now gone up $400 across the internet.Business Response
Date: 03/08/2024
Our credit manager replied to **************** that Quill made the decision not to transact with his company due to potential risks identified in our ongoing evaluation process.Initial Complaint
Date:03/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
QUILL KEEPS THREATENING ME WITH BILL COLLECTION. THIS BILL IS TO JOIN THEIR REWARDS PROGRAM. I HAVE CALLED TO COMPLAIN TWICE AND WAS TOLD IT WAS RESOLVED TWICE. I ALSO REQUESTED TO HAVE MY ACCT. DELETED THIS WAS NOT DONE EITHER. I DON'T WANT ANYTHING TO DO WITH QUILL ANYMORE. I HAVE TAKEN MY BUSINESS ESLEWHERE. I WANT NOTHING TO DO WITH THE REWARDS PROGRAM. QUILL WON'T LISTEN. I HAVE ATTACHED THE THREAT.Business Response
Date: 03/07/2024
We contacted the customer, apologized this was not resolved in a timely manner, assured them we identified and resolved the account concerns.Customer Answer
Date: 03/08/2024
Complaint: 21387427
I am rejecting this response because: I have heard it all before from quill....over and over....I don't believe them. Just when I think it's all resolved..I get another email from collections. This has been going on for months....
Sincerely,
*******************************Business Response
Date: 03/12/2024
We have apologized this account situation was not resolved in a timely manner and have communicated with, confirmed and assured the customer this situation has been completely resolved.Customer Answer
Date: 03/19/2024
Complaint: 21387427
I am rejecting this response because:
Sincerely,
*******************************Initial Complaint
Date:12/21/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received the file cabinet, put it together and the handle and screws are missing for the third draw, I sent an email directly to quill, received a response back: I have forwarded your request to our concern team and you will receive your missing parts within **** working day. I received this response on 11/6/2023. I never received the missing parts and did a follow up and was told I need to call the manufacturer. Quill gave me a non working number to call that states it is a non working number for Staples.Business Response
Date: 01/02/2024
We contacted the customer to assure them that we identified and resolved the issue. Customer is satisfied.Customer Answer
Date: 01/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:12/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I would like to make a complaint. This is happening lot with Quill with their Bill on Account system when I make a payment with the correct account number and routing number I would copy and paste the account number and routing number when I update my payment. When I go ahead make a payment, I would get an email saying processing and then next month I go back to the history of payments it would say Failed. I never get alerts that when payments have failed and not sure why the payments would fail and the correct bank account on file. I am having feeling Quill doing this on purpose to report late payments to Dun & Bradstreet credit reporting company. Confirmation Number ********* and ********* I will never use Qull.com anymore. I have emailed Quill many times to turn off bill on account feature they tell me they would, and they do not. For the trouble and headache, I feel that Quill should waive both invoices. Account #: *******Business Response
Date: 01/12/2024
We contacted the customer to assure them that we identified and resolved the issue. Customer is satisfied.Initial Complaint
Date:12/01/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered from quill.com on 11/27/23 and the item came next day. It did not work out for me so I immediately went online to submit a return request. Their website wont let me submit a return request and so when I tried to call, chat and email quill.com there is no response. Their customer service number just goes to a recording that says We are sorry we cant talk to you right now and then hangs up. I have an item I need to return but cant get ahold of the company.Business Response
Date: 12/07/2023
We contacted the customer, identified and resolved the issue. The customer is satisfied.Customer Answer
Date: 12/07/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:11/30/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received my order on November 28th around 6:55pm. I thought i had heard a noise out front, so i decided to check. When i opened my door i saw a broken "box" of paper (10 *****). I have tried over and over and over again to contact Quill but they do not accept calls. I tried calling the number on the packaging slip, albeit, the packaging slip did NOT belong to my order! I was on hold for 45 minutes before i finally hung up. I have written several emails addressed to a Customer Satisfaction Specialist (*********************************) and have not gotten a response.Business Response
Date: 12/12/2023
We contacted the customer to assure them that we identified and resolved the issue. Customer is satisfied.Customer Answer
Date: 12/12/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
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