Business Profile

RV Dealers

FreedomRoads, LLC

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Pattern of Complaints

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Complaints

This profile includes complaints for FreedomRoads, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,140 total complaints in the last 3 years.
357 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/11/2025
Type:Delivery Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered two propellers from this company! I have not received a tracking number. When I called them they said I ordered two times for a total of four propellers. This is impossible. I only ordered two propellers I think Im being scammed here and Im not gonna tolerate it I want my money back or I want my propellers PERIOD!!!!!!!!!!!!!!!
Business Response
Date: 06/12/2025
June 12, 2025

RE:       Mark
Gillett/ BBB Case 23451624
              Our Case 05481402

               Camping
World RV Sales, LLC (“CWRV Sales”) is in receipt of the
above-referenced consumer complaint (the “Complaint”) recently filed with your
office. We take all consumer issues very seriously and appreciate your office
bringing this matter to our attention.

            CWRV Sales confirms we have spoken with this customer.
Customer placed order on June 7, 2025, and both propellers were delivered on June
11,2025. FedEx tracking numbers are 289533392314 and 289533397154. To that end,
we consider this matter closed.

                Nothing in this correspondence shall be construed as
an admission of fault or liability with any issues raised in the Complaint or
statements made by Mark Gillett.

Respectfully,

CWRV
Sales
Customer Answer
Date: 06/12/2025

Complaint: 23451624

I am rejecting this response because:
This would not be an issue because of your Survey which you claim will save me money! In fact at the end of the survey you tried to sign me up for a year-long subscription to a magazine this is deceptive advertisement. No one reads magazines anymore. Add the end of the survey I rejected the survey. You signed me up and also miss directed me so I ended up with a double order this is unacceptable and I will not tolerate it.

Sincerely,

Mark Gillett
Initial Complaint
Date:06/10/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a trailer from camping world in October 2024. We were interested in buying a trailer listed for $20,000.00. We upfront got push back for trying to buy with cash. So we decided to finance. The company began the purchase with conditional financing (the bank called and offered 6% lower the next today). Before we knew it we spend $4000k they didnt list in the contract for cleaning and specifics of things they take care of before pick up- cleaning, look over, making sure all batteries work, roof is good etc. We also got hussled into warranties to get a good interest rate. Mind you Im all for paying for service but that was absolutely absurd how bad they played their scandle game. Went to pick up the trailer a week later. It sat in a dark garage with water everywhere on the floor when we got there. We started around the trailer. We asked multiple questions as we knew things to look for and check on. There was a leak that caused the pump to not shut off. My husband asked if they checked the bearings and repacked them if they needed it- they confirmed it was done. They confirmed they handled cleaning, they showed us how to use the trailer. It hasnt been charged so we had to wait to check the slide and jacks. We took their word for everything they said they did and we left, took the trailer home and parked it for the winter. We were going to go camping for Easter and decided to check it over. We found we had a leak and took the trailer in to ********* since the experience with ****** was so bad. ********* after 6 months ********* has fixed my roof, fought with a warranty company about the appearance package they wont cover because it wasnt done or done right by ******. My trailer was coated in Dog hair that I scrubbed for hours. The bearings were never touched and were shot. The batteries were never checked, they were Corroded. ****** needs to refund the $4000 as they obviously didnt do what they signed saying they completed or a lawsuit is coming.
Business Response
Date: 06/27/2025
June 27, 2025

RE:        Stacy
Johnson / BBB Case 23451502
              Our Case 05481498

              Camping
World RV Sales, LLC (“CWRV Sales”) is in receipt of the
above-referenced consumer complaint (the “Complaint”) recently filed with your
office. We take all consumer issues very seriously and appreciate your office
bringing this matter to our attention.

              CWRV Sales confirms communication with Stacy Johnson.
CWRV Sales is actively working towards a resolution with Stacy Johnson. To that
end we consider this matter responded to.

Nothing in this correspondence shall be construed as
an admission of fault or liability with any issues raised in the Complaint or
statements made by Stacy Johnson.

Respectfully,

CWRV
Sales
Customer Answer
Date: 07/02/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23451502, and find that this resolution is satisfactory to me.

Sincerely,

Stacy Johnson
Initial Complaint
Date:06/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Had a tire blowout while traveling causing extensive damage to our Fifthwheel camper. Brought to Camping World for repairs and filled an insurance claim. Estimate was sent to ********** and they received $2800 to begin work. After nine weeks and repeated calls get a progress report with only minimal completed repairs I had to pick camper up to winterize and store for winter as we spend 4 months in the south and wouldnt want to leave it there or pay for storage. Upon taking possession of unit determined that many repairs are still needed. Returned to ******* in April and have attempted to bing until in for the remaining services. ****************** will not return my calls and neither will operations manager. Have discovered through talking with claims department that they have been paid for services that were estimated but never completed. Dealing with insurance to try and resolve but they tell me service **** wont return their calls ********* after attempting to get may camper repaired now for a total of two months in the fall and two plus months this spring, I have no option but to file this complaint and hopefully State Farm can get their money back and I can go elsewhere for service. *********************
Business Response
Date: 06/25/2025
June 25, 2025

RE:        Gary
Church/ BBB Case 23449402
              Our Case 05479822

              Camping
World RV Sales, LLC (“CWRV Sales”) is in receipt of the
above-referenced consumer complaint (the “Complaint”) recently filed with your
office. We take all consumer issues very seriously and appreciate your office
bringing this matter to our attention.

              CWRV Sales confirms we have spoken to the customer.
The customer was scheduled for a service appointment. We consider this matter
responded to.

                Nothing in this correspondence shall be construed as
an admission of fault or liability with any issues raised in the Complaint or
statements made by Gary Church.

Respectfully,

CWRV
Sales
Initial Complaint
Date:06/09/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
An online purchase was made on 5/01/2025 in the amount of $19.25. It was sent to store where I picked up. It was order # ******* for 2 bunk sheets sets. Upon getting them and finding out was wrong size because ours our actually twin beds, I returned items to the same store for refund on 5/06/2025. Note this is well within the 90 day return period and they were both unopened. I was told I could only receive a gift certificate for in store purchase which I did not want or a check to be mailed to me with in 2 weeks. I said I wanted my money back so would like the check. My receipt shows check to be sent to me at my address dated the day of return. I have never received that check so called customer service who told me they do not send out checks and would contact the store, but the store did not respond to them. This has been more than a month now and I want my money back! I am getting nowhere with them and will never make another purchase through them!
Initial Complaint
Date:06/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Took camper to ********** camping world they were suppose to repair refrigerator, said they did. ********************** in drive way then take to first rv spot. Not working still. Now camper out of warranty. They also failed to repair any of the other issues I took my camper there for. Call them they say they cant help me since I am in ********** now, they tell me nothing about having 30 days to reopen ticket for warranty Struggle with getting it back to camping world because I have to rent a vehicle to do so, the other camping world knew all of this before ******* me off the lot without my camper repaired. - call calera camping world, they say yea bring the camper here refrigerators usually have a two year warranty so you should be good. For months they lead me on and lie basically wanting to pull my camper into the shop 3 times. None of the times did they get what they needed for the warranty company. Finally after 4.5 months of sitting here someone tells me oh your refrigerator isnt under warranty and its 2500 dollars. I feel they are not taking responsibility for anything as a business. They arent trying to make it right. They have wasted my time for this long, camping world as a whole has let me down and wasted my money, time, and energy. I am seeking they take part of these charges away for my inconveniences and their incompetence and leading me on for months.
Business Response
Date: 06/17/2025
June 17, 2025

RE:       Jordan
Sorrells / BBB Case 23438288
Our Case 05478282

Camping
World RV Sales, LLC (“CWRV Sales”) is in receipt of the
above-referenced consumer complaint (the “Complaint”) recently filed with your
office. We take all consumer issues very seriously and appreciate your office
bringing this matter to our attention.

CWRV Sales has spoken to the customer. Customer is
unwilling to discuss resolution. To that end, we now consider this matter
closed.

Nothing in this correspondence shall be construed as
an admission of fault or liability with any issues raised in the Complaint or
statements made by Jordan Sorrells.

Respectfully,

CWRV
Sales
Customer Answer
Date: 06/20/2025

Complaint: 23438288

I am rejecting this response because:
Statement Regarding Communication with Camping World Corporate Office
I recently spoke with Terri Bartlett at Camping World’s corporate office regarding the ongoing unresolved service issues with my camper at the Calera, AL location. During our phone call, no resolution was offered or discussed, and at no point did I state that I was unwilling to speak further on the matter.
Terri asked me to provide documentation—specifically, emails from a former Camping World employee. I informed her that I would first like to speak with someone to determine whether that was the appropriate next step. Shortly after, she sent me an email that stated, “Per our conversation, please reply to this email with your documentation.” Since that time, we have been actively compiling and organizing my full timeline of calls and emails for review.
Camping World’s later claim that I was not willing to continue the conversation is both inaccurate and unprofessional. This misrepresentation reflects a concerning lack of accountability and undermines trust in Camping World as a service provider. My full timeline clearly shows that throughout nearly five months that my camper remained on-site at Camping World Calera, I was proactively and repeatedly reaching out via calls and emails to request updates and push for resolution.
Instead of accepting responsibility, Camping World corporate representatives have focused on deflecting blame onto me, rather than acknowledging or addressing the documented service failures and miscommunications that originated from within their own organization. This is precisely why a transparent and documented review of my experience is necessary and justified.

Sincerely,

Jordan Sorrells
Business Response
Date: 06/25/2025
June 25, 2025

RE:        Jordan
Sorrells/ BBB Case 23438288
              Our Case 05478282

              Camping
World RV Sales, LLC (“CWRV Sales”) is in receipt of the
above-referenced consumer complaint (the “Complaint”) recently filed with your
office. We take all consumer issues very seriously and appreciate your office
bringing this matter to our attention.

              CWRV Sales has spoken to the customer. The customer
submitted her refrigerator concerns in January of 2025. Customers' concerns
were addressed in late March and early April of 2025. The customer feels that
this delay was the reason for the warranty denial. Her refrigerator/Magic Chef
warranty expired on 8-25-24. In addition, the customer stayed in Camping World
Campground for 5 months free of charge. To that end, we now consider this
matter closed.

Nothing in this correspondence shall be construed as
an admission of fault or liability with any issues raised in the Complaint or
statements made by Jordan Sorrells.

Respectfully,

CWRV
Sales
Customer Answer
Date: 06/29/2025

Complaint: 23438288

I am rejecting this response because:
I am writing to formally respond to your recent message, which failed to address the actual substance of my complaint and, in several places, misrepresented both the facts and the timeline I have clearly documented.
To begin with, the suggestion that my extended stay at Camping World’s campground was a courtesy or favor is profoundly offensive. The only reason my camper remained in your possession for nearly five months was due to repeated delays, miscommunication, and outright negligence by your staff. I was not enjoying a “free stay” — I was stranded and forced to leave my camper in your care while chasing down basic service information, updates, and accountability.
Let me be absolutely clear:
The delay in repairs was not due to any warranty denial. The actual cause was your staff’s consistent failure to diagnose, follow through, or communicate effectively about the issue with my refrigerator.
My concerns were not addressed in March or April, as you claim. I have detailed records proving otherwise, including unanswered emails, delayed diagnostics, and failure to notify me of any warranty issues until May — long after the camper had sat on your lot with minimal action.
Any claim that my complaints have been resolved or that my experience reflects standard practice is simply false.
The implication that I received some form of compensation through free campground use is an attempt to deflect responsibility rather than acknowledge the disruption and financial burden caused by your prolonged inaction.
I have provided documentation at every step of this process. The timeline and communication trail speak for themselves and reflect a pattern of disregard for customer service and accountability.

Sincerely,

Jordan Sorrells
Initial Complaint
Date:06/06/2025
Type:Service or Repair Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband and I purchased a new 2022 Sundance ultralite pull behind on June ******* in ***** AL. **** though it was "older" it was still purchased as "brand new with 1 year, bumper to bumper manufactures warranty". It did have a small amount of cosmetic damage in an interior wardrobe that the dealership gave us a "we owe you" to have it repaired. Never mentioned a time frame that it needed to be done by, nor did the paperwork have any "expiration date" on it. Our salesman was very helpful and explained how the warranty would work if we had any problems within the first year. We have only been able to take our camper out 2 times in the past year with our busy schedules. We scheduled an appointment on April 5, 2025 with camping world in ******, AL to bring it in for the "we owe you", a bathroom faucet that was cracked and leaking, and the rear entry door to be readjusted or replaced since it was hard to open and shut the last time we took it out. The associate we spoke to said it was under warranty, so we shouldn't have to pay anything out of pocket. They called us 2 weeks later and explained that upon inspection, several seals were leaking, the "we owe you" was expired and that the warranty wouldn't cover any seals after 90 days. But no proof or paperwork has been presented for us to review. They just wanted to write up a quote and expected us to pay for it. I called our salesman in ***** to get some clarification and he was very adamant that the warranty should cover it all. We went in person on May 31, 2025 to discuss this with a manager since we weren't getting any clear communication from the service department. He basically just tried to placate us and didn't seem to have any solutions other than to get us out the door. They claim Salem will not return their calls about the "we owe you" but I have spoken to ***** several times and they are claiming that Calera will not return their calls. I do not think we should be financially responsible for these repairs.
Initial Complaint
Date:06/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On approx. April 1, 2025, I took my pop-top camper in for a 4" crack in the plastic top. At drop off I explained exactly how I wanted the repair done, I shared a video of the process, and it was agreed to. I called advisor **** ******* 2 days after dropping off my camper to make sure they were using the process I expected, as in reality it was the only way to properly fix the top. I was told at that time by Mr. ******** "My guy is doing it his way. He knows what he's doing; when he's done, it'll be the strongest point on your top. Long story short, they did not fix the top in the manner agreed to, and within a week of getting my camper back, the crack reappeared and began to grow. I spoke to service manager ****** ******** who seemed shocked at the lack of craftsmanship, and ****** promised me both a full refund AND a 5-year guarantee that the crack would not reappear, instead of the customary 1-year guarantee that all customers get. I spent the next week trying to get the guarantee in writing, explaining to ****** that the crack was already back; the service advisor INSISTED on doing it his way, which wasn't the way we had agreed on, and now it was failing almost immediately. ****** lied to me and said someone else was writing up the guarantee. Well, my guarantee turned into a Zoom meeting with Camping World Corp.. Within 4 mins I was told, "We are giving you a full refund, and that's it. No guarantee included. I haven't cashed the check. I don't want it; I want my camper fixed. They say they don't want to work on it. It's because they destroyed it and know they can't fix it. They withdrew my 5-year guarantee, but I am still entitled to the same 1-year guarantee that all customers get. If they don't want to fix it, that's GREAT, because I don't trust them. I want to take it somewhere else to repair the damage done by Camping World, and Camping World pays the bill. To offer me a refund and destroy my camper free of charge is not an option. Please assist me in making Camping World live up to its obligations.
Business Response
Date: 06/04/2025
June 4, 2025

RE:       **** ******/ BBB Case 23412558
Our Case 05468472

               Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.

CWRV Sales has communicated with **** ******. We have reimbursed customer for work performed, provided parts and have separated ******* this end, we consider this matter closed and will not readdress.

                Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by **** ******.

Respectfully,

CWRV Sales
Customer Answer
Date: 06/05/2025

Complaint: 23412558

I am rejecting this response because: i told camping world several times via email to not bother sending a refund, because i wanted my camper fixed. I want them to honor the one year guarantee every customer gets. A refund check was sent to me even though i have several emails sent, before they mailed a check, telling them im not accepting it. Telling them dont mail it to me, but they did anyway. I havent cashed it. Do they think destroying my camper top free of charge is ok? They know they ruined it, and are trying to ***** responsibility. Just because someone " communicates" with me that all they are willing to do is give my money back, doesnt mean thats how its going to be.

Sincerely,

******* ******
Business Response
Date: 06/05/2025

Good afternoon,

Attached, please find a response to the above mentioned customer ******* ****** complaint ********.

Thank you,

CWRV Sales
Customer Answer
Date: 06/18/2025

Complaint: 23412558

I am rejecting this response because: Instead of repairing a crack on my camper they destroyed my camper. Thwir "repair failed within a week and they refuse me the warranty EVERYONE gets. They cut a second opening into my camper to repair the crack i brought it in for, and now theres 2 areas that need fixing. I told this story already. Why am i telling it again? Whwn aaked if i approve or disapprove of camping worlds response, i chose dissaprove. Is it doing me A SINGLE BIT of good to bother contacting you guys? Leave my gripe where thw woeld can see it, like you said you would at dirat contact. Thank you

Sincerely,

******* ******
Initial Complaint
Date:06/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought an ** at Camping world in ********, **. The ** is brand - new. I had problems since the day they delivered it. I had a flood from the toilet. water was overflowing. I called the technician which I pay for monthly, he said, it was the dealership's problem because they did not empty one of the systems. Now I have a problem with the water system, the hose is suppose to be connected to the city water and after about 10 minutes the water starts to spurt out which is not normal. The dealership refuses to help me, the warranty company refuses to help me. The dealership wants me to bring in the ** to them, which I cannot do, I do not have the equipment to hall the ** back to them. I paid 700 hundred dollars to have it delivered to my property. Why would I pay for delivery , if I could have brought it home myself. No one answers me and they do not call me back, once the item is off of the lot they do not care anymore, I have a one year warranty, I had a problem with a vehicle once and they did the same thing, I won and they had to take the vehicle back. I am stuck with an ** in which the water system does not work and it is brand new. I need this repair in order for the water system to work properly, I am using water with a system that I am not suppose to use. Please help me to resolve this issue, as customers we should have rights, its a 2024 ** and my total was over ****** thousand dollars.
Business Response
Date: 06/13/2025
June 13, 2025

RE:       Dawn Babar/ BBB Case 23414431
              Our Case 05467435

               Camping
World RV Sales, LLC (“CWRV Sales”) is in receipt of the
above-referenced consumer complaint (the “Complaint”) recently filed with your
office. We take all consumer issues very seriously and appreciate your office
bringing this matter to our attention.

            CWRV Sales confirms that we have spoken to Dawn and
have made an appointment on June 24, 2025, to address her concerns in the
service department. To that end we consider this matter closed.

                Nothing in this correspondence shall be construed as
an admission of fault or liability with any issues raised in the Complaint or
statements made by Dawn Babar.

Respectfully,

CWRV
Sales
Customer Answer
Date: 06/17/2025

Complaint: 23414431

I am rejecting this response because:

Sincerely,

Dawn Babar
Customer Answer
Date: 06/17/2025
Company has not responded and will not as per our last conversation come to the residence where the RV is stationed to fix the water valve, I am utilizing water from a system I am not suppose to use, it is for emergency only, at this point I have no other choice. Not one sales person has responded to my calls! This RV is really a piece of crap for the money and supposed to be NEW! I do not trust this company and do not believe a word they say. I need this fixed immediately and when the sale was completed, the sales person or the finance manager explained if there was something wrong with the RV , I would have to haul the RV myself back there to be fixed. This is was not explained to me. This is a horrible company as well as the technicians because I receive all different answers.

Thank you,
Dawn Babar
Business Response
Date: 06/18/2025
June 18, 2025

RE:       Dawn Babar/ BBB Case 23414431
Our Case 05467435

Camping
World RV Sales, LLC (“CWRV Sales”) is in receipt of the
above-referenced consumer complaint (the “Complaint”) recently filed with your
office. We take all consumer issues very seriously and appreciate your office
bringing this matter to our attention.

            CWRV Sales confirms we spoke with Dawn Babar. While
mobile service is not available through her purchasing dealer, an in-store
appointment has been scheduled to diagnose and submit the issue to her
warranty. She may also choose to use a third-party mobile technician for any
eligible repairs. To that end we consider this matter closed.

Nothing in this correspondence shall be construed as
an admission of fault or liability with any issues raised in the Complaint or
statements made by Dawn Babar.

Respectfully,

CWRV
Sales
Customer Answer
Date: 06/18/2025

Complaint: 23414431

I am rejecting this response because: The customer service manager emailed me today and stated the dealership does not have the means to send a technician to me home where the RV is stationed, I emailed her back and stated, I do not have the means to take the RV to the dealership. I do not except this decision, I am sure they can send a technician and they can pay the bill, I am under warranty. Let the company send the bill to the warranty company, Why should I, I am the customer, if this problem is not fixed I will take this matter further, I will not be left with a new broken RV.

Sincerely,

Dawn Babar
Business Response
Date: 06/23/2025

Dawn Babar/ BBB Case 23414431
Our Case 05467435
Camping World RV Sales, LLC (“CWRV Sales”) is in receipt of the above-referenced consumer complaint (the “Complaint”) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.

CWRV Sales has advised the customer to contact Forest River, the manufacturer and warrantor, to see if they can provide a mobile service. If not, the customer will need to bring the vehicle to the nearest Forest River servicing dealership. To that end, we now consider this matter closed.

Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by Dawn Babar.

Respectfully,
CWRV Sales
Initial Complaint
Date:06/02/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Camping world sold me a 23DBH Forest river grey wolf. They promise their customers quality and insist they do secondary inspections when receiving rvs. I have had nothing but problems with my RV in the short amount of time I have had it. The water heater has been repaired twice, AC is going out, doors are falling off, cabinets are cooked, sensors arent working
Business Response
Date: 06/16/2025
June 16, 2025

RE:       Jerremy
Nunnenkamp/ BBB Case 23410389
              Our Case 05466943

               Camping
World RV Sales, LLC (“CWRV Sales”) is in receipt of the
above-referenced consumer complaint (the “Complaint”) recently filed with your
office. We take all consumer issues very seriously and appreciate your office
bringing this matter to our attention.

            CWRV Sales attempted to communicate with Jerremy
Nunnenkamp. Jerremy Nunnenkamp confirmed he is away for work and will reach out
when he is back.

                Nothing in this correspondence shall be construed as
an admission of fault or liability with any issues raised in the Complaint or
statements made by Jerremy
Nunnenkamp.

Respectfully,

CWRV
Sales
Initial Complaint
Date:05/31/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
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They fraudulently charged a card. I discussed a purchase with them, we came to an agreement that they would charge a $500 hold and that would be released after papers were signed. I came to the agreement verbally with ******, They then changed the paperwork when my ex husband came in to sign. They then charged my card $2000 for a down payment that he didn't require, we had our on financing. They told my ex husband a lie that I was aware of the $2000 and was ok with it, So he signed since I was receiving radiation for my cancer and he could not get a hold of me, which I explained to ******. I think that's why they changed all the details because they knew my ex husband was just there to sign and they could take advantage. They changed the financing details and stole $2000 from my card. I had told ****** many, many times that I was ok with the $500 as long as it was refunded but that I was not authorizing anything further on my card. They did not tell my ex husband which card they were billing, they just said the card on file. It was also already charged prior to my ex husband coming into the store, they did it while getting paperwork done. I am not sure why they changed the agreement, ******** stated they were ready for the loan at 100%. They changed the financing terms and down payment to get their rep ****** more commission on the sale. We have not finished the loan through ******* first. They keep running my ex husbands credit and will not refund my $2000. My card was ran fraudulently and without my approval. I told ****** that he was not to run more than $500 and he agreed I would get my money back.
Business Response
Date: 06/05/2025
Good afternoon,

Attached, please find a response to the above mentioned customer Sandy Hardy complaint 23401893.

Thank you,

CWRV Sales

Customer Answer
Date: 06/05/2025

Complaint: 23401893

I am rejecting this response because: They should admit fault for what they did wrong. They've called me multiple times to harass me regarding this case. Mike in finance has been extremely rude and degrading. Tried to tell me I was breaking the law by recording my calls, even though we're a one sided state. He was extremely rude, said he would refund however my credit card company stated up until the exact moment, no refund has been issued.

Sincerely,

Sandy Hardy
Business Response
Date: 06/16/2025
June 16, 2025

RE:       Sandy
Hardy/ BBB Case 23401893
              Our Case 05462052

               Camping
World RV Sales, LLC (“CWRV Sales”) is in receipt of the
above-referenced consumer complaint (the “Complaint”) recently filed with your
office. We take all consumer issues very seriously and appreciate your office
bringing this matter to our attention.

            CWRV Sales confirms they have refunded Sandy Hardy's
deposit. To that end we consider this matter responded to.

                Nothing in this correspondence shall be construed as
an admission of fault or liability with any issues raised in the Complaint or
statements made by Sandy Hardy.

Respectfully,

CWRV
Sales

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