Reviews

This profile includes reviews for FreedomRoads, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FreedomRoads, LLC

  250 Parkway Drive Ste. 270 Lincolnshire, IL 60069-4346

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  American RV Centers, LLC

  14303 Central Ave NW Ste B Albuquerque, NM 87121-7704

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  FreedomRoads, LLC

  3891 I-35 N New Braunfels, TX 78130

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  Camping World

  146 E Coury Ave Mesa, AZ 85210-6203

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  Camping World of Bakersfield

  5500 Wible Rd Bakersfield, CA 93313-3106

Review Details

• Review fromkimberly H

  Date: 12/03/2024

  1 star
  Buyers Beware!!!! I purchased a ************************************************************* September 2024, within 48 hours of it being delivered and set up there was a major leak coming up into the camper, I turned the water off and called camping world in ***************** where i purchased it was not able to get a hold of anyone being they kept me on hold until the placed closed. I thought well i will deal with this tomorrow, during the night I woke to my dog coughing and a very strange order, thank God I knew this smell, it was an electrical fire, i pulled the electric cord and it stopped. Contacted the ** **** and was told he didn't have to give me a new unit that it could takes weeks to fix it after he realized I was not going to except this and let him know I would get lawyers on board then he got angry and said fine, but a had to sign papers now and he would bring another rv. the ** i purchased I paid for a extra AC unit so I wasn't signing anything I left and came back, and they had put in the ** that I had paid for, so I signed the transfer papers. They had ***** deliver the new rv however he never told me he was on his way and I wasn't there as soon as it arrived, however I drove up to him struggling to back it into the site. My neighbor had come out while he was still struggling and asked me if he had told me he had hit the power pole, at that point I seen the damage and ***** kept saying its only cosmetic that he would fix it, at that point I said fine. Here we are in December, ***** brought a old piece of j weld out then said he forgot his tools and had to order screws when this was supposed to be a brand new panel that he said took seven weeks to get from *******, the part was to short holes and scratches, I got a fabulous mobile rv guy to look at it so he said he would talk to camping world, which he got nowhere also. the end of this nightmare stops today I will pay out of pocket for the damage they did. Just to be Finished. BUYERS BEWARE!!!!!!!!!!!!!!!!

• Review fromKelly F

  Date: 11/18/2024

  1 star
  I have been trying to sell my 2014 Forest River Class C RV...so the other day I had the bright idea to trade it in on camper van. Found one that I really liked at Camping world and started to talk to them about a trade in. They offered me 20K for my RV, when they have about 12 other 2014 ************ listed on their website for 60K. I called and spoke to the General Manager, ***, and he told me in a very condescending manner that if I am so smart then why am I contacting them that I should just list my RV on Autotrader and sell it that way. I do not believe that anyone should talk the way that he did do me....So I went to file a BBB report against them. IMAGINE this....they already have a F rating. So if you are in the market to buy A camper I would recommend anyone over them!!!! I wanted to give them Zero stars but the website made me give them at least 1

• Review fromStephanie B

  Date: 11/17/2024

  1 star
  I wish I could give 0 stars. We traded in a practically brand new camper in on a new model. We wanted to downsize!. We brought home what was supposed to be our brand new unit less than 24 hours ago. Upon further inspection, the unit has water damage. The mattress was physically wet. There was rust under the mattress, a **** where water had pooled, and a soft spot in the wood. There appears to be a hole behind the mattress that was superglued! The wood under the pass through wall is rotted from what I suspect is water damage as well. Upon contacting our local branch, we were told theres no general manager here so we cannot do anything to help you We were offered to leave our defective unit with them for an inspection. However, this should have been found in the original inspection before having us leave the location! I have ZERO doubts they will find nothing wrong as someone is incompetent in the service department doing these inspections. We were not offered any solution. Ive contacted corporate that told me, Id have to wait 48 hours or 2 days for a solution. This is unacceptable customer service. We want back our perfect condition camper or an undamaged unit new unit. We are not going to accept warranty work on what was supposed to be a brand new camper. I am beyond frustrated and disappointed with the service from a major US supplier of campers.

• Review fromSandra L

  Date: 11/13/2024

  1 star
  They sold us an **, knowing we would be taking it out in freezing weather. My husband told the salesman that he wanted to use it when he went deer hunting. ****, the salesman, said this ** would work great for that. What we found out after the purchase was that it is a 3 season trailer and should not be used in freezing weather. We are new to ** ownership and were not aware that there are 3 season trailers. They lied to us in order to make a sale! Now, we are stuck with an ** that cannot be used in the way we want. That was the reason we purchased the ** and we sat with the salesman for an hour discussing it. **** even spoke about his hunting experiences with my husband. He also told us that the solar would power the ** and heater. It will not. We needed a generator. They did give us a generator, because of that lie that was told to us. The manager would not admit that **** lied! After all, he has worked there for over 30 years! Basically they told us what was needed to make the sale. It was all lies! I would not recommend this business to anyone! Because we complained, we were told that they would not be doing any further business with us! They dont need to worry about that!

• Review fromMonica C

  Date: 11/08/2024

  1 star
  We had a great experience with sales ***** Camping world in *********, **. **** the sale man and **** the manager were amazing. But when we had to have warranty work on our 2024 ***** , that we purchased in March of this year, the first couple of visits were fine, but these last two have been absolutely horrible. We had them install vent covers and rather than installing per manufacturer directions, they drilled holes directly into our roof, hopefully not voiding warranty. Then next visit to find a fault in a light, rather than checking the fuse box first they cut a hole in the underbelly of the camper and taped it with unacceptable tape, also left a gaping hole. When trying to address these issues, they just say they stand by the work. We are very thorough and meticulous with everything we own , substandard work is unacceptable. Camping world will never get our business again.

• Review fromMeloldy L

  Date: 11/08/2024

  1 star
  We came in to look at a trailer and trade our current one. We found one we liked and let the salesman know we are not purchasing today. We negotiated a better price for our trade as the first one was an insult knowing they would make a HUGE profit on us. They kept wanting us to agree to a payment "if we get you to this payment, do we have a deal?" Terms we talked about was $2,500 down and $10,000 for trade. No paperwork signed, no amortization schedule was provided and have not even applied for financing at this point. Gave them down payment in good faith and made agreements to sign the next week. Went home and did our own math (we are both in finance). Amortization showed us paying $50,000 for a $22,000 trailer. (This is why the push the payment part so hard, they can get the payment you want but if you don't know how loans work, you are looking at ***** years of payments to get that monthly payment point) After looking around we found the same model for much less at several different lots. Hubby popped back in to ask if we could negotiate more, showed them our "homework." Finance *** said we are only 2nd ****** to ever do the math own our own. They would not even consider negotiating at all and was told that all of those others are junk and not worth it. Hubby said then we don't have a deal. The finance *** then said, "thanks for the tip, normally we don't get tipped until after the fact. Meaning that they are keeping the $2,500 down payment. Remember, we signed no contract and said so. They produced a form that was used to negotiate the trade and payment and tried passing it off as our contract. We can not enter into a legally binding contract if we do not know the terms. You can not agree to terms that are unknown. This is basic contract law. Further, in the state of ****, you must indicate in writing if a "Deposit" is refundable or not. Why would we give $2,500 that is non refundable before we even knew if we were approved for financing?

• Review fromHL L

  Date: 11/02/2024

  1 star
  We were searching for a fifth wheel in ***** and had a dealer recommend a model to my family that was located in ***** ********. We made the drive to purchase the unit and pulled it back to *****. When purchased I was told I could take my ** to any camping world nationwide, as this was a perk of purchasing from camping world. Throughout the first year, we had multiple issues and could never get service completed on our unit in *****. We were told multiple times that Texas dealers would not service my unit and that they were unable to do to warranty contract work with **********. We spent $70,000 on a crossroads Volante at camping world and cant even take it to any camping world location in *****! I was told multiple times I could haul it back to ***** Oklahoma or particular states that had a service contract with crossroads. This was never disclosed to me to me and I cannot find it in my paperwork when purchasing this unit! I am now two years out since purchase and have been unable to get a single appointment for warranties Service done on my unit please note that they will allow me to pay them for the work but claim that they cannot complete any warranty work even though this was still under warranty! Do not buy from camping world! I have had my unit at camping World of Lubbock for four months with no work done. The manager continues to tell me I can call crossroads and request a warranty coverage from them, but camping world would do nothing further. I am at a loss, have been unable to use the ** we purchased from camping world brand new, and have been going in circles for over two years attempting to get this resolved with camping world! Very unsatisfied! *** I have called ****** ******* multiple times and do not get return calls or updates on what the status of my case number is. Im not satisfied to say the least, and have been turned off by this whole experience. Note to camping world- dont sell units that you cannot service!

• Review fromJonathan P

  Date: 10/30/2024

  5 stars
  I love doing business here. The staff is always so helpful whenever I go in to find accessories.

• Review fromDianna M

  Date: 10/29/2024

  1 star
  We brought our camper from the Ft *****, Fl store on 4/28/2024, when doing the walk thru we noticed that the pull out couch that turns into a bed was broken, they tried fixing it on site and said it couldnt be fixed so they would warranty it out. After going back and forth with this dealership and the manufacture for 4 months we finally got a new couch delivered to the dealership. It was such a hassle dealing with the dealership because the staff there doesnt return phone calls, they dont follow up on warranty paperwork and they generally dont care about your camper. The only reason I got a new couch was because I called the manufacture and hounded them to get a new one sent. On August 21st we had dropped off our travel trailer so the techs could go over issues we were having with the camper, so you would think during that time they would have installed the new couch,NOPE! We picked up the camper on August 27th so they had a week to install the new couch. We picked up the camper on August 27th and was told they would contact us within 30 days to bring it back in to get all the work done. I had to reach out the dealership on 10/14/2024 to find out what was going on since we had a upcoming trip and needed the items fixed. I was told via email that the only thing they were waiting on was a door latch and a table top but everything else was in stock and we could get those items fixed, and come back after our trip. I told the tech we were leaving at the end of October and needed it back prior to and he said it would take them a few days and we would get our camper back. On Oct 18th we dropped off the camper, and on Oct 28th I called the store to find out what was going on. The tech informed me that nothing had been completed on the camper. He stated they were waiting for more parts and they wouldnt be in till Nov 11th. I went over the email in which he stated they had all the parts expect for the two items. This store. business is the worst! Stay away!!!

• Review fromBrian D

  Date: 10/29/2024

  1 star
  Camping World ********************************************* Ethics Issue After *** ******** was purchased by Camping World, I can no longer recommend them. I ordered a replacement rear bumper for my ****** ****** from Camping World's parts department. I paid for the bumper in full by credit card at the time of ordering, and agreed to pay for the shipping in cash when the bumper arrived. I was given a shipping estimate of $200 to $250.When the bumper arrived, the amount of shipping increased to $367.22. I asked for a copy of the shipping invoice, and after 7 minutes, the parts person gave me a copy which showed clear signs of white-out and alteration. The bumper also had a crease in it on one side, but since I could mount this downward where it wouldn't be obvious, I accepted the damaged part.The next day, I contacted ********* parts. They told me that shipping would be $200 to $250; the same as the original estimate from ************ Camping World. ********* parts also quoted me the retail price for the same bumper at one-third less, meaning Smokey Point Camping World charged me 50% over retail.The bumper took one full month to arrive, which seems like a long time. Could it be that this bumper was a "second," and was purchased at a substantial discount? I discussed these matters with the new **************** Manager at the ************ Camping World, and no refund of the over-charges was offered.I believe this is an ethics issue (or dare I call it swindling?). I recommend that you do not darken the door of this establishment.