Complaints

This profile includes complaints for Funseekers Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Funseekers Inc

  421 N State St. Litchfield, IL 62056

• 

  Funseekers Inc

  PO Box 447 Litchfield, IL 62056-0447

• 

  Funseekers Inc

  512 E Edwards St Litchfield, IL 62056-1690

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We joined island trader vacations in 2012 & once rented a car thru them , every other option for travel that we tried to book was a total fraud and we canceled within that first year, we had no further communication from them for over 10 years
  Recently we started getting letters about owing them. We got no emails .
  Any services we tried to use year one was unavailable, Island trader vacations was totally useless.
  There was no yearly dues notices & no communication for 10 years

  Business Response

  Date: 05/05/2023

  These members did book a car rental, and placed one travel request after that for another car rental. As their contract states "I/We did not purchase this for airfare, car rentals or hotels alone." It was purchased as a whole to utilize for all travel services benefits. There has not been no prior request to close the account by phone, mail or email. We have continued to bill, rebilled, mailed audit letters, call and emails (including weekly newsletters) with no response from member.  

  These members simply need to contact our office to either pay their fees up to current to use the benefits or to sell/transfer their membership themselves just as their contract states with our approval of that sell/transfer or the other option is to contact our office to reach a fair settlement agreement to properly close/cancel through a Mutual Release document which breaks the current agreement then having no further cost or obligations. 

• Initial Complaint

  Date:04/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We received a letter from FSA attempting to collect a debt for Castaways. We did indeed join this club back in 2007 but never used their services and cancelled within a year because they did not provide what they had advertised. We haven’t heard from them in 15 years and now they sent us a letter saying we owed payment of back dues. They stated that they have attempted to contact us multiple times and multiple different ways which is false. My wife and I have the same phone number and emails that we had 15 years ago and we had never received anything before these letters within the last year.

  Business Response

  Date: 05/05/2023

  These Members purchased their membership on 03/29/2006 and placed a travel booking on 07/25/2006, the statement of never using the services are invalid. We have continued to contact by phone along with billings, rebills, audit letters. These members contacted our office in 2021 regarding a statement they had received and spoke with one of our Representatives regarding this account and we attempted to help member in working out a settlement agreement to resolve this account to no avail. There has been no prior request to close the account by phone, mail or email. 

  These members need to contact our office to either pay their fees up to current to use the benefits or to sell/transfer their membership themselves just as their contract states with our approval of that sell/transfer or the other option is to contact our office to reach a fair settlement agreement to properly close/cancel through a Mutual Release document which breaks the current agreement then having no further cost or obligations. 

  Customer Answer

  Date: 05/11/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  We cancelled the membership back in 2006. The company sent us a letter in 2021 telling us that we owe fees dating back to 2006. I called and explained to a representative that we had cancelled the membership in 2006 and that we don’t owe any fees. The representative stated that we received promotional items, travel offers, bills etc. and took advantage of the service after we had cancelled the membership which is incorrect.

  Now in 2023 we got a letter again stating that we owe membership fees. At this point I contacted the BBB. 

  
  
  
  Sincerely,
  
  
  ****** ******

  Business Response

  Date: 05/12/2023

  These members did not close their account in 2006, as explained in previous response they purchased in 2006, booked travel through our Travel Department in the later part of 2006, was placing travel requests in early 2007, members also confirmed account information on file including phone numbers and address in 2008. The account has not been closed, in order to properly close the account member must complete a Mutual Release.

   

  Members simply continue to try and make false claims in order to try and get out of a debt owing.These members simply need to contact our
  office to either pay their fees up to current to use the benefits or to
  sell/transfer their membership themselves just as their contract states with
  our approval of that sell/transfer or the other option is to contact our office
  to reach a fair settlement agreement to properly close/cancel through a Mutual
  Release document which breaks the current agreement then having no further cost
  or obligations. 
  

• Initial Complaint

  Date:04/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Many years ago I joined a vacation club call Funseekers, and was very dissatisfied with the service. I quit the vacation club after vacationing at several very substandard resorts that were recommended by travel agents representing Funseekers Vacation Club. Through the years I have received phone calls and letters that were supposedly from the Funseekers Vacation Club stating I owed money.
  
  The most recent letter is from a company called Financial Services of America, supposedly located at *** ** ***** ******* *********** ********* ***** (as referenced in the letter). The BBB does show a company by this name in Litchfield, but it is located at a different address. The letter says my account was transferred to this company for debt collection.
  
  The letter references IRS Publication 4681 and threatens that a report will be made to the IRS, and that I will have to pay taxes on forgiven debt. As I stated, I quit the Funseekers Vacation Club years ago and never initiated contact afterwards.
  
  I ask the BBB to contact Financial Services of America and ask them to cease all contact with me. There is no debt to collect!

  Business Response

  Date: 05/05/2023

  These members have utilized the services for multiple bookings, along with paid the annual fees for several years, there has not been a request to close the account by mail, phone or email. We have continued to provide services by yearly billings, weekly newsletters with latest offers, along with phone calls to help members in getting their account resolved to no avail. The members would need to contact our office to make arrangements to settle their account through a Cancellation of Contract. 

  These members are no
  different than other members who have failed to pay as agreed and had
  previously never requested to cancel but claimed so in an effort to try and get
  out of a debt owed. These members simply need to contact our office to either
  pay their fees up to current to use the benefits or to sell/transfer their
  membership themselves just as their contract states with our approval of that
  sell/transfer or the other option is to contact our office to reach a fair
  settlement agreement to properly close/cancel through a Mutual Release document
  which breaks the current agreement then having no further cost or obligations. 

  Customer Answer

  Date: 05/05/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  I cancelled the account by phone years ago. I have not used the Funseekers services for many, many years, and have no intentions of ever using their sub-standard services ever again!

  
  Sincerely,
  
  
  
  ****** ********

  Business Response

  Date: 05/09/2023

  Member's have booked more than 5 bookings with our Travel Department, and has received a substantial amount in after travel bonuses (cashback) There has not been no request to close the account by phone, mail or email. Simply ignoring the debt does not make it go away. 

  These members continue to try and muddy the waters to get our of a debt owing. These members simply need to contact our office to either pay their fees
  up to current to use the benefits or to sell/transfer their membership themselves
  just as their contract states with our approval of that sell/transfer or the
  other option is to contact our office to reach a fair settlement agreement to
  properly close/cancel through a Mutual Release document which breaks the
  current agreement then having no further cost or obligations. 

• Initial Complaint

  Date:04/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a contract with ****** ****** who was affiliated with Matrix Travel Network (MTN) in Nov 2016. We used the service one time and were disappointed in the offerings and service. MTN separated from ****** in Feb 2017. We did not continue to pay because we were no longer using any services of MTN. We never heard from them until we started getting calls in 2022 followed by one letter telling us that we owed them several years of annual fees for services they provided to us. You can check our email…we never went into the MTN website after the first trip. Now we received a letter from FSA (collection company) threatening us that they will report our “debt” to the IRS and we will have to pay taxes on that amount of money??

  Business Response

  Date: 05/05/2023

  Members account has been closed/cancelled with no further costs or contractual obligations upon review of account. 

• Initial Complaint

  Date:04/13/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After not using the traveling service for approx. 3 yrs due to Covid we received an email to make an appointment via zoom for a meeting to let us know about changes happening and the annual cost increasing by 8.5%. We decided that we wanted to cancel program but we could only do so by transferring the contract to someone else or do a 1 yr exit program for $1995. We did not have the funds to do the exit program.

  I was told to get a mutual release document but when I asked for it I never got a response. I did receive a copy of the contract via email.
  Shortly thereafter our extended family wanted to do a cruise for 2024 so I inquired about rates and compared them to NCL. NCL's were better
  with more perks so I booked 3 cabins directly with them. Island Trader told me that they could transfer the reservation and and I would get
  their rebate and the price would be the same as NCL. I said OK. April told me that there was a form to be filled out and that NCL would get it
  to me. After a while I checked with her and requested that she have them send it again as I did not recieve it. The next email was telling me that
  I need to contact NCL at their request with regards to the form and attached was the form. IT WAS FILLED OUT AND MY SIGNATURE SIGNED
  BY THE ISLAND TRADER EMPLOYEE. I DID NOT give my authorization for them to sign my name! I am capable of signing electronically
  and filling out the form myself. NCL recognized that it was not my signature and therefore did not transfer the reservation. I have absolutely no trust in a company who does something like this and I want our contract cancelled effective immediately.
  

   

  Business Response

  Date: 05/05/2023

  We had taken over a travel arrangement for member. As a convenience for members when taking over bookings we do fill out the form for the travel take over, we do not sign on members behalf, we then send that to the member to sign and send to the cruise line themselves.

  These members simply need to contact our office to either
  pay their fees up to current to use the benefits or to sell/transfer their
  membership themselves just as their contract states with our approval of that
  sell/transfer or the other option is to contact our office to reach a fair
  settlement agreement to properly close/cancel through a Mutual Release document
  which breaks the current agreement then having no further cost or obligations. 

  Customer Answer

  Date: 05/18/2023

  To whom it may concern:

  
  

  I spoke to a woman in your office on Friday, May 12th in response to the options that I was given by Island Trader Vacations.  I called the company asking for the mutual release document form.  I was told that it would cost us $995.  Soon after that conversation I received an email with the same information.  I have attached information to this email and you will read that to get the copy of the NCL form that was signed by an Island Traders employee; I would need to write a letter to the corporate office.  It went in the mail today.

• Initial Complaint

  Date:04/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I joined in 2006 with Castaways Travel. I received a letter from this company trying to collect for Castaways Travel. We have received numerous letters, threats about supposed debt for Castaways Travel. Basically they are saying we owe for Castaways Travel and they report us to the IRS.

  Business Response

  Date: 05/01/2023

  The Silver’s simply need to contact our office and we will help them properly close/cancel their membership account if they no longer want to use the travel services in which they purchased.

   

  Thank You,

  *** ***

  Member Services Director

  ************ **** ****
  
  ****** **************************
  
  **** ************

  Customer Answer

  Date: 05/05/2023

  Complaint: ********
  
  
  
  I am rejecting this response because: Castaway Vacations is not nor have they provided the promised services.  They continue to insist that we owe them money now in the amount of$318.00.  We do not owe any money to Castaway Vacations.  Castaway Vacations has not responded satisfactorily and we do not consider the compliant closed. 
  
  
  
  
  
  
  
  Sincerely,
  
  
  **** ******

  Business Response

  Date: 05/08/2023

  What we have promised is outlined in member's contract paperwork, all promises made in the contract paperwork we have kept. We continue to provide services to members. We are here to help them in bringing this account to a closure. 

  Once again, Member's simply need to contact our office and we will
  help them properly close/cancel their membership account if they no longer want
  to use the travel services in which they purchased. 

  Customer Answer

  Date: 05/12/2023

  Complaint: ********
  
  
  
  I am rejecting this response because: Our complaint involves Castaways Travel.  The current response was from some entity named Funseekers.  
  
  
  
  
  
  
  
  Sincerely,
  
  
  
  **** ******

• Initial Complaint

  Date:04/02/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/21/15, we attended a Coconut Club Vacations (CCV) presentation. We purchased a membership at a cost of $2,295.On 7/22/16, we received an email from a CCV ****** Services Rep (***) requesting authorization to charge our credit card. My wife called and informed the *** (*************) that we werent providing our authorization and wanted to cancel our membership effective immediately. I followed up with a confirmation letter on 7/29/16. The letter stated we wanted to cancel our CCV membership immediately and that we understood we would not be refunded our initial membership fee. During the phone conversation, the *** mentioned several times that #8 of the Acknowledgment and Bylaws allowed us to suspend membership and rejoin the CCV if back dues were paid. My wife made it clear we were not interested in suspending our membership and wanted to cancel.We have never used CCV services (purchased a vacation package, etc.). After our conversation / correspondence we had no further interaction at all with CCV. We stopped receiving Weekly Deals, correspondence, etc. Since we never heard back from CCV, we thought that the matter was settled. Occasionally we received an annual dues statement and assumed this was to get us to reinstate our membership by paying back dues. Recently, we began to receive more and more statements. On 3/30/23, I called CCV to sort this out and spoke with ********. I explained the situation / history but she stated we were still members and had to pay $995 if we wanted to cancel. She stated CCV would somewhat discount the $995 provided we signed certain documents otherwise we owed the back dues. We feel we cancelled our membership in 2016 and should not incur charges for annual dues for services that we did not want and did not use. We feel we do not owe any additional monies. If there was anything additional or specific that we needed to do to cancel, we should have been informed of the cancellation process in 2016 and we would have done it.

  Customer Answer

  Date: 04/10/2023

  The business contacted me via email to let me knw they've received my complaint. I did not respond to the email and would like the BBB to continue corresponding on my behalf.

  Business Response

  Date: 04/18/2023

  These members credit card on file for recurring electronic debit to be processed on  6/21/18 was simply expired. I spoke with *************** on 7/25/16 when she called in and gave new updated card information to process her annual renewals. There was not request to cancel just wanted to make sure they had all the information needed to use services. Then on 4/25/17 *************** called in and renewed her membership early to take advantage of a current special offer for renewing at that time and again they was no talk of a request to cancel. On 4/3/19 *************** called in and requested a copy of their membership contract paperwork which we sent that same day. We never stop billing, rebilling, sending letters of their open unpaid accruing fee all by US mail and as a courtesy we called and emailed these members but they failed to respond. Clearly the statements made in the complaint are incorrect and these members can check their bank or credit card account to see they in fact had been paying their annual dues and never requested to cancel by phone, email, or mail. These members need to contact our office and either bring their membership account up to date to use services or to sell/transfer their membership themselves with our approval just as their membership contract states which they signed and agreed to. Their other option would be to obtain a Mutual Release document to properly close/cancel their membership account through a fair settlement agreement then having no further cost or obligations. 

  *************

  Business Response

  Date: 04/20/2023

  Complaint resolved, balance cleared and mutual release document signed.

  Customer Answer

  Date: 04/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Complaint resolved, balance cleared and mutual release document signed.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April of 2010 we attended a vacation club seminar, signed a contract with them, but exchanged no money at the time. We canceled the agreement within our 3-day right of cancellation per our Arizona law requirements. We are now being contacted 12 years after the event took place. We never paid them any money, voided the contract at the time per the company's instructions and have not heard from them until June of 22 stating we owed many years of past membership dues.

  Business Response

  Date: 03/13/2023

  There was no cancellation within the recession time. These members placed many travel request with our travel Department starting on 5/8/2010 and continued to place travel request through 3/15/2011. We have never stop billing, rebilling, sending letters of past due accruing balances all by US mail then as a courtesy we called and emailed them but they failed to respond. These members simply need to contact our office and work our an agreement to bring their account up to date or close it out properly through a Mutual Release document.   

• Initial Complaint

  Date:03/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 1, 2007 my wife and I joined ********* travel club. The membership included annual dues payments of $199 a year. We set this up as a reoccurring payment to our credit card. At some point within the next two years we called the company about canceling. At that time they told us that we did not need to cancel, but instead could just stop paying the annual dues, and the only penalty would be that we would not be able to receive travel benefits. We were told that if we ever wanted to use the service again, we would have to start paying the dues. We do not have anything in writing to support this, but our credit card was no longer being charged showing that action was taken on our part for not wanting the service. We were not contacted by them again for about 10 years. A couple of years ago we were contacted about having to pay accrued annual dues. We explained what we had been told and we’re not contacted again until recently. Recently we have been contacted again regarding these dues. Our contract does not state any penalty for not paying dues except that travel benefits would be suspended. We have never received any benefits or purchase travel through the service. We have talked to the company on the phone and explained the situation to them. They responded by saying that we do owe them money and that they will take legal action to collect the fees.

  Business Response

  Date: 03/09/2023

  These members purchased from an Independent sales/marketing company and never paid dues to us as agreed their fulfillment company/travel provider. Upon review of their membership account by our Review Board these members never activated their membership contract so we have closed the membership account.

• Initial Complaint

  Date:03/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were lied to about all the travel discounts we would be receiving and the yearly fee was only if we were going to use the club. All the prices were a lot higher than we were told. Now when I want them to just go away they want $995 to cancel "our membership".

  Business Response

  Date: 03/23/2023

  Dear Dispute Resolution  Department,

   

  These members have placed just one travel request and were quoted a condo price in Hawaii for a week’s stay with 4 person accommodations.  The price per person was less than $130.00 for the full weeks stay-a great discounted price and these members never responded to the quote in one way or another! These members contract clearly states the annual license fees are due each and every year and they signed agreeing to the terms and conditions on those yearly fees filling out the form for recurring electronic debt of those yearly license fees! All travel prices are based on time, place, availability just as the paperwork states!

   

  These members simply need to contact our office to either pay their fees owed to bring their account up to date to use the services they purchased or they can sell/transfer their license membership just as their paperwork states with our approval of that sell/transfer. Their other option would be to do a Mutual Release document to properly close/cancel their license membership account. We actively collect on all open unpaid fees and will continue to do so until the members resolve their account!

  Thank You,

  *** ***