Complaints

This profile includes complaints for Funseekers Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Funseekers Inc has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Funseekers Inc

  421 N State St. Litchfield, IL 62056

• 

  Funseekers Inc

  PO Box 447 Litchfield, IL 62056-0447

• 

  Funseekers Inc

  512 E Edwards St Litchfield, IL 62056-1690

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving calls from this company for multiple months. Then in January, I received a letter saying I owed $785 for a travel membership I never had. They have also been using the contact information of my deceased father, my name is misspelled, and they have the wrong address. They are continuously bombarding me. I spoke to someone on the phone today, and they didn't have any information about when I "supposedly" signed up for this account. They said they were going to contact collection agencies and hung up.

  Business Response

  Date: 03/03/2023

  This consumer purchased a membership account as a co-buyer with her father and signed agreeing to the term and conditions of the membership account. We have nothing to verify her father is deceased however if that be the case then this becomes her sole responsibility. The fees were ast paid in 2019 and since becoming past due in 2020 we have been sending bills, rebills, letters of past due accruing balance all by US mail then as a courtesy we have called and email to no avail. If they was an incorrect address this would be the consumers responsibility to update that information with us and we do have return receipt requested on all our mail if undeliverable. This consumer has never been told this was being turned over to a collection agency as we collect on all of our own debt. We have not spoken with either consumer listed on this account since 6/21/19 as that was to provide the site access information for their membership account. This consumer will need to contact our office provide a certified death certificate and reach a fair settlement agreement based on all the factors to obtain a Mutual Release document having no further cost or obligations.

• Initial Complaint

  Date:02/22/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I ‘joined’ a travel membership with island trader for travel services for discounted travel. We paid an initial $1200 to join plus an additional $149 a year for a lifetime membership. We are older now and no longer require this service and have tried on numerous occasions to cancel our membership. The company REFUSES to let us cancel and has threatened us on several occasions that we cannot get released from this contract. It sounds like extortion. I would like a refund but that seems impossible at this point, however if we can just be released from our contract that would be acceptable.

  Business Response

  Date: 02/23/2023

  These members last placed a travel request on 6/9/2022 but then cancelled that travel request stating (I'm a little nervous with the economy so I this I want to cancel this trip however i maybe getting back to you about this) and that email was received 6/10/22. The first and only request to cancel their membership was on 1/25/23 and we have been trying to help these members close/cancel their membership account properly since that time but they have refused to a more than fair settlement agreement to do this. Just as their contract states they could sell/transfer their membership anytime after one year from date of purchase so long as their fees were up to date and we approval that sell/transfer but they have not done this. These members simply need to contact our office and complete the more than fair settlement agreement we have offered.

• Initial Complaint

  Date:02/22/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have begun receiving coercive letters telling me I need to settle or close my membership account with Trade Winds Vacations Travel Club. This membership was canceled many years ago and I met all of my obligations.I did not hear from this company for many years but in the last month I have received two letters from ******************** Services in **********, **. A simple online search will show that many others have experienced the same.

  Business Response

  Date: 03/09/2023

  These members purchased from an ************************************ Our ************ has gone over the membership account and agrees to close this membership account as these members never paid the annual fees to us the fulfillment company/travel provider as agreed to activate the membership benefits so based on this information the ************ cancelled this membership account.

  Customer Answer

  Date: 03/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me even though I did cancel my membership during their grace ******* It is my hope now that I will cease getting collection letters that are harassing to me. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a contract with ****** ******* in 2013. We then paid for their services from 2013 to 2016. However at that point we stopped paying as we realized we never used their service as their deals would not come close to paying for the yearly membership fee. The contract is not a good one and we should not have signed however a clause in the contract does state that "If I do not pay my annual membership dues in a given year, all my travel services will be suspended until my dues are brought to current status." This is fine with us we have not paid since since 2017 and have no intention of ever using their service. However we now are receiving monthly bills stating the amount we owe since 2017. Just recently received a letter from a collection agency "********* ********** ********* **** ***** ** *********** **. Looking online there are a number of complaints about this business and we are now one of them. We have not responded to any of their letters and have blocked any phone numbers they have used in the past to attempt to contact us. Any advice or help you could supply us would be most appreciated.

  Business Response

  Date: 02/24/2023

  These members placed four travel request in 2014 & 2015  for Hotels and booked those four request. Their Membership contract states they did not purchase the membership for any one facet of benefits but purchased as a whole. The membership benefits contract agreement clearly states that the up front savings and after travel bonuses on Hotels/Motels and car rentals are minimul if any so these members could not have gotten a true picture of the value of their membership. The contract paperwork states the benefits are suspended if fees are unpaid but the annual fees continue to accrue on unpaid balances just as the contract states. We have never stop billing, rebilling, sending letters of the open unpaid accruing debt all by US mail then as a courtesy we have called and emailed these members but again they failed to respond to resolve their membership account. Those complaints these members speak of are from members just like these who owe a debt and will say or do anything in an effort to get out of paying. These members are no different than any others and they to must contact our office to either pay their membership account up to date to use the services or as their contract states when their fees are up to date they can sell/transfer their membership if no longer interested in services with our approval of that sell/transfer. Their other option would be to reach a fair settlement agreement to properly close/cancel their membership through a Mutual Release document having no further cost or obligations.                    

   

   

  Thank You,

  *** ***

  Customer Answer

  Date: 02/25/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:  We have not used the services since 2016 and I am not paying for something I have not  used.
  
  
  
  
  
  
  
  Sincerely,
  
  
  
  ****** *****

• Initial Complaint

  Date:01/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Let me summarize what happened to us.
  1. We attended a meeting around 2005 in which we are sold a membership in Tradewinds Vacations for about $3,000 (initiation fee) plus a $199 annual renewal fee.
  2. We received two letters dated Oct. 22, 2018 and Nov. 1, 2018 notifying us that “we have recently transferred the servicing and management of your travel club to ******* ****** *****”. We are told in the Oct. 22, 2018 letter that “all parties on the membership are required to attend the member relations meeting”.
  3. We attended the required webinar on Thursday Nov. 29, 2018 at 1:00 PM. We are told about all of the advantages of the new club and that we must pay a “new” initiation fee which, after we balk several times at the initial price of $5,695 plus a “one time setup fee” of $695, is reduced to $2,295. Being trusted (and gullible) souls we pay this new membership fee with our **** credit card.
  4. We use the new service once in spring of 2019 to book a river cruise in Germany via Scenic.
  5. After trying to book a trip via air to Toronto we decide that it’s too dangerous to travel in 2020 due to the Covid outbreak. We notify Leisure Time that we will no longer be using their services and that is why we will not be paying the $199 annual renewal fee for 2020.
  6. We received two emails from “***” ******************* ******** **** ***** on 2/23/21 and 5/4/21 in which we were offered “incentives to renew”. We did not respond to these two emails as we did not wish to renew. Although we had by now received all of the vaccines available for Covid by then both my wife’s health and mine had deteriorated to the point that our ability to travel was virtually impossible. ********, for example, has balance and mobility issues due to her need for a knee replacement for the past 8-10 years. Her knee has now deteriorated to the point where she is having the knee replaced on Feb 28, 2023. In my case, I have had chronic back pain for the past 4-5 years which has escalated in the past couple of years to the point that it limits my mobility.
  7. On 11/30/22 I receive an email from “***” *********************** ******** **** ***** which states “your account has an open and unpaid balance that needs to be resolved. We received a “Billing Statement” dated 12/15/22 that our “past unpaid yearly fees” totaled $785.
  8. Soon thereafter, I received a letter dated Dec. 15, 2022 form ***** ***** **** ******** ********* ** ********* ********** ********* *** ** ***** ******* *********** ** *****, in which he states “it is imperative that you contact us directly to further discuss your options to settle or close your membership account.” I find it an odd coincidence that ********** ********** ******* **** ***** *** ********* ********** ********, all have basically the same address in Litchfield, IL *****? It appears that T********* ********** ******* ****** ****** *** *********** **** are all one company and that the bogus change in the management of our membership was just a scam to extract a second membership fee from unwitting people, mostly seniors like us.
  
  9. In January, 2023 I spoke to “***” and she said that she could not find any record that we had contacted them in 2020 to cancel our membership. When I asked her why they had not contacted us in 2020 after we did not pay the annual renewal fee of $199 and waited until late 2022 until we had allegedly accrued 3 years of annual renewal fees (with interest) she stated that they had no obligation to notify us. I realized that she was not going to be helpful and so I concluded our conversation.
  Bottom Line: I would love to get back my “second” initiation fee of $2,295 though I think this would only be possible through a class action lawsuit, which I would gladly join. I realize that this is a long shot but putting them out of their “crooked” business should not be and I hope that my letter helps to shut them down. I certainly have no intention of paying them another penny as I had cancelled their services in 2020 and did not use them since. I would be grateful if you could tell them to “Cease and desist” in sending me threatening letters that I must pay them any more dollars.
  Thank you for your consideration of my concerns.
  Sincerely,
  ***** *********

  Business Response

  Date: 01/19/2023

  The best and proper way to respond to this ridiculous complaint is to point out the simple truth of things. These members had a previous travel club members which they used many times receiving club discounts upfront on their bookings and received thousands of dollars in cash back/after travel bonuses. These members then elected to purchase a new travel platform going from being a member to become a Licensee' (the ability to book on their own) receiving wholesale pricing on their bookings still retaining the use of Travel Center agents for any additional help they requested. They freely purchased the new platform having a right of recession time under state law of three days to change their mind and cancel the new purchase but they did not do so, in fact they placed request getting pricing but then came Covid and they cancelled their travel plans stating they had not gotten their shots therefore not traveling. We never stop billing, rebilling, sending letters of their unpaid past due balances  and as a courtesy we called and emailed them offering (then) current incentives to help them get their license account up to date. These members well knew of their unpaid past due accruing fees and were told/explained those fees were still do each and every year and they signed and agreed to pay those fees each year that the Covid pandemic was something that effected Travel World but we never closed for even one business day and there is no clause or exception written in the license contract allowing for the pandemic as members still traveled just changing the way they travel to what they felt was safe for them so the guideline of having shots to cruise or fly was not our rules it was government/company/other agency rules. We were never received contact by phone, email, or mail in 2020 wanting to cancel as these members now claim. This is simply a case of buyers remorse and the members were again billed, rebilled, sent letters of past due accruing balances and spoken to many time in an effort to get them up to date on their membership. The need to contact our office and either pay their license fees up to date to use, sell/transfer their license just as their contract states or reach a fair settlement agreement to close cancel their Licensee membership properly through a Mutual Release. We also take exception to their statement of being trusting and gullible souls as they knew exactly what they were purchasing as outlined and agreed to by them when they signed to go with the Licensee' platform. Now listing health issue in their complaint and making false claims of what was said when we spoke with them is just that (a claim to try and get out of a debt they do owe and agreed to just as they claim they had previously requested to cancel in 2020 which is also untrue)!

  These members need to contact our office to resolve!

  Customer Answer

  Date: 01/23/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  

  I will be submitting a separate e-mail in case my documents did not go through as your website is a bit confusing. Thank you.
  
  
  
  Sincerely,
  
  
  
  ***** *********

  The letter from ********** ********* dated Oct. 22, 2018 stated the following:
  “We recently formed a strategic alliance with ******* ****** *****, the most technologically advanced wholesale travel booking company in the industry. ******* ****** ***** will begin servicing and managing your membership travel benefits.” The above comparison from the websites of ********** ********* indicates that ******* ****** ***** used the identical webpages that ********** ********* had been using. This makes the statement by ********** ********* that ******* ****** ***** is “the most technologically advanced wholesale travel booking company in the industry” hard to justify since they were too lazy or not sufficiently “technologically advanced” to prepare their own website. While I will refrain from calling this a “lie” I will call the statement that “******* ****** ***** will begin servicing and managing your membership travel benefits” a lie as they never “serviced or managed our travel benefits.” In fact, as the appended copy of their ******** page indicates, ******* ****** ***** “the most technologically advanced wholesale travel booking company in the industry” is now “closed”. In the short time that I used the travel services it was ******* **** **** that I interacted with. In fact, when I paid $2,295 to activate my membership in this “new” Travel Club my payment was made on Nov. 28, 2018 to “******* **** ****** **** ************* **” as the appended statement from my **** Signature credit card proves.
  The following websites illustrate the large number of ********** ********* members who have been scammed by them and asked to pay for several years of annual dues. Some of them were not contacted for ten years and then told to pay for ten years of annual dues that they allegedly owed.
  3.    ***********************************************************************************************
  ** ************************************************************
  ** ***********************************************************************************************************************************************************************
  6.   ***********************************************************************************************************************************
  Like me, many of these people received the same type of requests for payment of annual dues many years after they had cancelled their membership. This is the same thing that ******* **** ****** is trying to do to me, and probably others. The tactics, the address, the phone number, and the fact that several other Travel agencies have operated out of this same address, e.g.,  ********* ******** ****, Funseekers* ******* ****** ***** *** ********** *********. All of the businesses share the same address - a P.O. Box in Litchfield, Illinois *****, - and have an “F” rating, the lowest on BBB’s scale. The current Travel club operating out of this same address is ******* **** ****** and it is my contention that they are merely extensions (or affiliates) of the previous club(s) using this same address, i.e., ********** *********. It appears that these clubs merely change their name for two purposes: (a) the dissolve and vanish once the online complaint level reaches a point where they cannot function (i.e., scam people effectively) any more, and (b) the “new” travel club that replaces them purports to offer expanded and unique travel services which require the payment of a new “initiation” type of membership fee. In fact, as I stated earlier, in my limited time as a member of ******* **** ****** I booked only one trip after which I realized I had been mislead and that they could do no better than any competent travel agent in terms of cost and efficiency.
  It is instructive to examine the two e-mails (appended) that “***” sent to me on Nov. 30, 2022. In the first email at 9:27 AM she makes an offer to waive my “past due balance and initial separation fee of $995…with a one time separation fee and Mutual Release Agreement for $747.” What a novel concept, i.e., you pay $2,295 to join, you pay $199 annually to keep your membership active, and if you no longer want or no longer can (like my wife and I) use the service you have to pay a hefty separation fee to cancel your membership. Actually this concept is not so novel as even I have heard that this is the same type of thing that sellers of timeshare properties use and why I have avoided having anything to do with them. However, I have never (until now) heard of these tactics being used for any other types of “agreements”. Certainly, there was no mention of any “separation fee” (of $995) mentioned during the webinar at which we were pressured to hurry up and accept the greatly discounted deal that we were being offered before it expired and we would miss the chance to be able to utilize these greatly increased benefits of the “new” travel club. In fact, I have reason to believe that this ******* **** ****** club (or other divisions of it under the same “umbrella”) is in the Timeshare business. I base this statement on an e-mail (appended) sent to me in error on 11/29/2018 at 2:33 PM by ***** ****** in which she welcomes me to “Real Travel” and provides me with an incorrect Member License number for ******* **** ****** and asks me “if I have any questions regarding my Timeshare release, to contact the Timeshare Release Department at ***** ********.” In an e-mail (appended) sent a few minutes later (2:36 PM) ***** sends me a “corrected” license number for ******* **** **** Travel.” It seems pretty obvious that these same people are operating Timeshare properties as well as Travel clubs and are trying to use the same types of “memberships” with “separation fees” that helped to give the Timeshare industry the “black eye” that it so richly deserves.
  Finally, regarding the e-mail from “***” on 11/30/22 at 12:14 PM she notes that “you purchased your membership on 11/26/2018, I do not have the amount you purchased this “from” (I believe she means “for”), as you purchased your membership through that distributor sales office”. I find it very surprising that she would not know who we purchased the membership from. In her e-mail to me of 11/30/22 at 9:27 AM she attached a copy of the “contract” (appended) that I had requested. This “Travel Software License Application” (contract) clearly indicates that payment was made to “******* **** ******” (seller). If she had access to the contract she would surely be able to see that on page 2 of this contract that we paid $2,295 for this “new” membership as the payment was made to ******* **** ****** Inc. on Nov. 28, 2018 as the appended statement from my **** Signature card proves. The distributor sales office she refers to is ******* **** ******, where she works! How could she not know this if she has been assigned to try and get us to pay 3 years of payments she alleges we are in arrears? If she lies about this then it’s no surprise that she “cannot find” any record of us having cancelled our membership in 2020.
  7.   ******************************************************
  This review illustrates the lying that was prevalent at ********** *********. Why should it be any different when many of the same people are working at the same address under a new name?
  I believe that I have documented what a corrupt, unethical, and probably illegal operation that has and continues to emanate from the same address in Litchfield, IL ***** with only the name of the organization changing as time passes and complaints are registered to cause them to shut down the “name”, but apparently not the method, of doing business. I am going to continue to ignore their efforts to extort any further monies from me but if they do not “cease and desist” bothering me I promise that I will be contacting state attorneys general to try and shut them down for good.
  
  

• Initial Complaint

  Date:01/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We joined ********* ****** **** in 2009. We used the service one time. It wasn't a great experience. We went into their office in Dallas. We spoke to someone to cancel the service. We never heard anything again until recently. We received a letter dated January 2, 2023. It states that they performed a review of membership and our account is in serious arrears. We have spoken to no one, received no emails, no calls, no letters, no invoices, etc...since 2009. When we received the letter dated Jan 2, 2023, I contacted them. They state that we owe roughly $2500 + a service fee of $995 to cancel the service. They are denying that we ever spoke to them to cancel the service in 2009. Unfortunately, I got rid of the information about ********* ****** **** at least 10 years ago. They said that they have information that shows they mailed the letters, but whether they did or not, we never received anything or signed that we received anything. We need help resolving this issue.

  Business Response

  Date: 01/16/2023

  These members joined 7/7/2007 not in 2009. They booked a one night stay on 1/1/2008 for 8/2/2008 and requested a budget booking. They continued to use services placing request for air fare, cruises, hotels, tickets for *** ****s, ect. We have never had an office in Dallas (maybe a independent sales office) but not us the fulfillment company travel provider. We have never been previously notified by phone, email, or mail of a request to cancel. We have continued to bill, re-bill, sending letters of past due accruing balances, an Audit letter requesting these members contact us to resolve their open unpaid accruing balances all by mail. We also called and emailed these members with the latest information they had provided us but again they failed to respond.  On 1/11/2023 The Mr. called in providing a new email and requested we send him the Mutual Release document so he could properly cancel his membership account. The member then refused to complete the processed to close/cancel through the Mutual Release document. These members never requested to cancel in 2009 as they stated, in fact they paid their annual renewals to use the services by calling us with their credit card paying on 6/29/2009 and this was done by the Mrs. Again they continued to place travel request throughout 2009! These members can simply call our Member Services office reaching a fair settlement agreement to properly close/cancel their membership account!

  Customer Answer

  Date: 01/17/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:  We did use their services to book a one night stay during the summer 2008; however, we did not book it on Jan 1, 2008 because it was for a summer swim meet and my son did not belong to the swim team during the winter.  We also did not use their service for anything else.  We did not travel, we did not fly anywhere, travel anywhere, book a hotel room, or buy tickets to *** ****s.  They are stating that they have never had an office in Dallas; however, independent or not, that office in Dallas, was doing business as Castaway Travel.  Again, that was 2008.  Since that time, after we told them we were canceling, there has been no communication with this company until that letter dated Jan 2, 2023.  Now, they are calling and emailing at work.  I did not state that I was going to pay them for something that was supposed to be cancelled 14 or 15 years ago.  Even with this open case with BBB, I got a letter stating that they want us to fill out the Docu Sign which states that we owe them $995 to close this account or more if we don't sign.  
  
  
  
  
  
  
  
  Sincerely,
  
  
  ****** **********

• Initial Complaint

  Date:01/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed up for this company in 2014. We paid them each year but never used their services because it was not worth having. I called in 2016 and told them we wanted to cancel. We thought everything was good. In 2021, we got a call saying we owed them over $1000. I asked for what and said we cancelled. They said you cannot cancel and the lady was rude and was cursing at me. I asked why we haven't heard from them in 4 years. I received another bill and now it is over $1500.

  Business Response

  Date: 01/10/2023

  These members never requested to cancel in 2016 as they stated, in fact they were still placing travel request in 2017 for accommodations in Hilton Head Island on 2/17/2017 for a stay of a week starting 3/17/2017 then responded to our agent on 2/27/2017 (We are going to New Orleans instead, thanks)! We have never stop billing, re-billing, sending letters of past due accruing balances, an Audit Letter all by mail and soon they will receive a letter from our Debt Recover Manager requesting they contact our office to stop further action to collect on this open, unpaid, accruing debt. Additionally we have called and emailed these members countless times as a courtesy to try and help them bring their account up to date with (then) current incentives but they failed to respond. It is in these members best interest to contact our office to either paying their fee up to date to use the services they purchased or to close/cancel their membership account through a Mutual Release document having no further cost or obligations through a fair settlement agreement! 

• Initial Complaint

  Date:12/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a membership for Sea Land and Travel in August of 2009. The membership advertised deep discounts for all types of entertainment including travel reservations and event ticketing. We tried out their services twice. Though the customer service was satisfactory, the value of savings was not evident for the $150 annual fee we were paying for the membership. We could achieve better savings through free online sources. We wrote Sea Land & Travel a cancellation letter in June of 2017 explaining that we have paid annual dues and have not seen the benefit promised. We added that if a response was not received within 30 days, we would understand our account to have been cancelled and no further fees would be incurred. I received the certified mail receipt back that they had received the letter but received no response from Sea Land & Travel for several years. In September of 2020 Sea Land & Travel started calling our phones in emailing us saying we owe past due membership fees. Recently, they have persisted saying they will call every two weeks until we pay them something. They have gone so far as to say that we can’t do anything about it other than pay them and that we wouldn’t hire an attorney for such an insignificant amount due and they would continue to call. We blocked their numbers several times but they continue to call from different numbers. Their harassing calls with rude and obnoxious attitudes have become very disruptive. We would for them to note our membership as cancelled with no amount due and we would like no further contact by the business.

  Business Response

  Date: 01/19/2023

  Dear Dispute Resolution Department.

  This consumer should be aware that their membership account was closed/cancelled as of 12/26/22.

   

  Thank You,

  *** ***

• Initial Complaint

  Date:12/08/2022

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** ****** ********* by Travel Services, Travel Center and et.al. is attempting to collect an old debt that was cancelled many years ago after they tried to scam me for another $5K by saying in an email that our services were being sold to another vendor, and we needed to immediately schedule time to find out how they were improving our services. This was ultimately another high pressure sales presentation for the vacation package we "should have purchased to begin with." The package we initially thought we bought was a total lie. This company never had access to what they claim. They used Jandar as a distributor to lie and sell their BS product. The brochures and promises were amazing. The delivery is a complete sham. I was so pissed at what they had done that I cancelled this crap and didn't hear from them for two years. Now they are back touting an old contract and trying to intimidate with repeated collection mail. It is clear that they used PPP money during Covid to resurrect their scam. They never acknowledge receipt of anything. i just sent them a 3 page letter by certified mail. They completely ignored it and continue to bill. They never sue because they don't want this to end up in the courts. They are purely trying to take advantage of vulnerable people who are scared that their credit could be damaged. They say things like "it's cheaper to pay us than to get an attorney." They won't agree to anything, and they don't acknowledge cancellations even if they are sent by certified mail. This company under all of its names appears to pass collections around and even say that customers cancelled with one but not the other. This is a criminal and complex enterprise. It is deliberately set up out of state to make it even more complex to handle disputes. They need to cease and desist immediately any and all efforts to collect this bogus debt. I am contacting the FTC and FL and IL AGs regarding this matter as well.

  Business Response

  Date: 12/09/2022

  These members last paid their annual renewals on 6/1/17 making their next due 6/1/2018. We have reviewed their membership file showing they use the services 2013, 2014, 2016 twice. We have no request from these members to cancel by phone, mail, or email until we received a letter dated 8/17/22 containing claims that are false/misleading information in an effort to try and get out of a debt they do owe. We have never stop billing, rebilling, sending letters of audit of their membership account, and a letter from our debt recovery department all by mail, then as a courtesy we have called and email requesting these members contact us to go over (then) current incentives to bring their membership account up to date. These members simply need to contact our office to either bring their membership account up to date or reach a fair settlement agreement to close through a Mutual Release document! 

  Customer Answer

  Date: 12/09/2022

  Complaint: ********
  
  I am rejecting this response because:  Please see attached letter sent certified to ****** ********* *** and ****** ******.  The email attachment shows their transfer to Leisuretime outlining what was allegedly better service moving forward, but was instead an out and out scam intended to try to get an additional $5K with a promise to deliver what the initial program was supposed to have delivered. Inidentally, who is Leisuretime, and why did I never hear anything further from them after then alleged transfer of membership.  The email was sent by two addresses:  **************************************** on behalf of ***************************************

  When one drills into all of the names and emails involved in this scam it makes your head spin.  I don't believe all DBAs are registered either, but it takes serious investigative efforts to unravel.  Early on we did utilize the service on rare occasion when they were actually able to help for simple hotel bookings in an effort to obtain some benefit from the large investment we made in their absolute lie of program.  I have their beautiful leather-bound, zippered, embossed presentation of amazing brochures and promises that were and are a complete and utter lie.  I have it ready to present to the AG and other law enforcement who have interest in putting an end to this disgusting scam.

  There was no contact for two years after I cancelled.  I was positively furious at the additional scam attempt, as I am even more outraged now with this renewed effort.

  I was astonished to see that the number of complaints to the BBB had more than doubled since I sent this certified letter which was never acknowledged.  All complaints from parties who do not know each other are virtually identical in their respective experiences with this band of thieves.  What about all of the people who were intimidated and paid them?!!  Disgusting!

  Sincerely,
  
  ***** *************

  Customer Answer

  Date: 12/21/2022

  Here is my response.  I am also uploading it as an attachment due to the spacing constraints in this format that make it difficult to read.

  ***** *************
  **** ***** ****
  *** **** ******* ** *****
  
  December 21, 2022
  
  Re:  complaint
  ID:  ********
  Dear Dispute Resolution Department Better Business Bureau,
  Regarding the last response of Travel Services.  I’m not sure why you are calling them
  Funseekers at this point, but that must be yet another unregistered alias.  Once again I reiterate, they did not contact
  me at all, not via email, not by phone, no phone messages—absolutely nothing
  after I cancelled with the party from Leisuretime after they wasted an hour of
  both my husband’s and my time trying to scam us out of another $5K.  Their email dated October 7, 2019, indicated
  as follows (it is also attached to my 3-page letter as “Exhibit A”):
  “IMPORTANT CHANGES
  Your travel club benefits servicing is currently being
  transferred to Leisuretime.
  We are currently conducting informational meetings,
  which are being held online, regarding the transfer process and how these
  changes will affect the future use of your travel club membership.  Our goal is to assist you in making this
  smooth transition.
  Your meeting will include:
  Part One:
  A recap of your original membership program and how to use it.
  What to expect in the future
  Updating database information and service agreements that will affect you and your family’s future use of benefits.
  Part Two:
  Reviewing additional choices available to your club membership.
  Discussing options for members who are currently using and have not been using their memberships.
  These meetings are very important and are being
  conducted for your benefit so that you can receive the most out of your travel
  club membership.  These meetings are for
  all members, active and inactive.
  Respectfully,
  
  ** *******
  Membership Relations Department”
  I don’t know who Leisuretime is, but this transfer made any
  prior contract null and void.  When we
  took time out of our busy schedule for their “very important” meeting, there
  was no Part One (as indicated above); there was only a high-pressure sales
  pitch for more than an hour trying to get another $5K for precisely the same
  thing we were supposed to have gotten the first time.  My husband and I were livid to say the least
  and advised the party never to contact us again.  We called him out for the fraud that it was
  and is.  We did not hear from him or
  anyone else again for nearly two years. 
  Shortly after Travel Services obtained PPP funds and sent
  out the first email, I had seen from them in nearly two years, the harassment
  started by mail.  They sent a bill which
  contained the original contract and a “Mutual Release of All Claims.”  Of course, they want people to pay them and
  sign this because they don’t want litigation.  They continue to send illegitimate bills by mail.  Any further contact by Travel Services or any
  of its dbas constitutes harassment and will not be tolerated.
  I originally signed up with Travel Services years ago
  because I believed that it would save my company money and that I would be able
  to recoup the $5K investment.  Their
  services were so bad and were so grossly exaggerated that I had to hire a
  legitimate Travel Agency to assist in booking my considerable travel needs.
  Once again, I ask for your assistance in notifying the
  authorities and stopping these fraudsters once and for all.  I am proceeding with sending copies of all
  correspondence to them directly as well as previously indicated.
  Sincerely,
  ***** ** *************

• Initial Complaint

  Date:11/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter from this company trying to collect a debt that they claim I owe to ********* ****** ****. I did in fact join this club and used it's services once in 2004. I was so dissatisfied with their service that I canceled and never used it again. I had received a letter previously from the club requesting payment of back dues. Both letters state that they've made multiple attempts via mail (sending invoices), emails and also phone calls. These statements are false. These recent 2 letters are the first I've heard from this company in almost 20 years!

  Business Response

  Date: 12/02/2022

  This membership account is closed/cancelled after review of their membership account file by our Review Board these members have no further cost or obligations.

   

  Thank You,

  *** ***