Complaints

This profile includes complaints for Funseekers Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Funseekers Inc

  421 N State St. Litchfield, IL 62056

• 

  Funseekers Inc

  PO Box 447 Litchfield, IL 62056-0447

• 

  Funseekers Inc

  512 E Edwards St Litchfield, IL 62056-1690

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/14/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Numerous consumers tell BBB they received letters from various travel clubs demanding payment for past dues. Consumers tell BBB they believe they cancelled their membership years ago only to receive an “Overdue Notice” that features a large red stamp indicating that it is the “Final Notice” the company will give the consumer to make payment.
  
  Consumers have contacted BBB about debt claims made by various businesses, including ********* ******** ****, Funseekers, ******* ****** ****, and ********** *********. All of the businesses share the same address - a P.O. Box in Litchfield - and have an “F” rating, the lowest on BBB’s scale.
  
  “You should never be coerced into paying a debt you do not owe,” BBB St. Louis president and CEO ******** ** ***** said. “Make sure to investigate any claims made by a company before you pay. Make sure the company is following rules set by the Fair Debt Collection Practices Act.”
  
  An Austin, Texas, man told BBB he received a demand letter from ******* ****** **** in February 2021 which said he owed $2,827 in past dues. After receiving the demand letter, he said he called the business. He said he asked for his case to be arbitrated, but he said the company would not go to arbitration with him.

  Business Response

  Date: 12/07/2022

  Dear Dispute Resolution Department,

   

  This complaint for ID ******** consumer ******* ******* has numerous false and misleading statements throughout. We have reviewed this membership account and based on the information contain within the membership file our Review Board has agreed to cancel this membership account. We do actively collect on all unpaid past due accruing fees in which our members signed agreeing to the terms and conditions of the membership contract paperwork. Each membership account is reviewed and then a determination based on all the information contain within the membership account as to what a fair settlement amount to either bring their membership account up to date or close it out through a Mutual Release document is approved by both our Review Board and our Debt Recovery Manager. Members have filed complaints stating false information even copying what others have said in an attempt to bring validity to their complaint for purposes to get out of paying a debt they rightfully owe. We will continue to collect on all unpaid past due fees!

   

  Thank You,

  *** ***
  
  

  Member Services Mgr.

• Initial Complaint

  Date:11/08/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a PAST DUE letter on about October 20, 2022 (letter is not dated) stating an end of year audit for 2021 showed there was a significant balance on my Travel Club annual dues account. No balance amount was given in this letter.I have not heard from this company in MANY years and no longer have records pertaining to my account with this company. I do have a copy of an email dated Aug 24, 2010 wherein I requested removal of recurring electronic debit for annual dues. On Aug 24, 2010 I spoke with "***" at ****** Services ********************* indicating that I wanted to cancel my membership.To the best of my recollection I have not heard from this company in any form of communication since Aug 24, 2010.After receiving their letter on Oct 20, 2022 I phoned ************************* at ************ to dispute their claim of any balance on my account. She was suppose to return my call on Oct 21, 2022 with a ruling from a review board of some kind. As of Nov 8 2022 I have not had any communication from anyone at SeaLand Travel concerning the alleged balance on my account with SeaLand Travel.

  Business Response

  Date: 11/09/2022

  Our ************ did close this membership account 10/21/22 having no further cost or obligations based on the information this member provided and with a review of their membership account.

  Customer Answer

  Date: 11/11/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/07/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed up with this business in 2016 with the agreement that we would be reimbursed on travel for a specific trip. However, in 2018 we told them that we no longer wanted to continue this enrollment as they had not lived up to their promises.
  In 2021 our travel agents sued them for continued harrasment of their clients to keep paying the annual fee. All of their clients WERE NOT TO BE CONTACTED TO KEEP PAYING THESE FEES. They continue to harrass me with e-mails, letters, etc.
  I just want the harrassment to stop. I am not liable to pay these fees as decided in the suit of my travel agency that we were not to pay these dues.

  Business Response

  Date: 11/10/2022

  This member has relied on untrue/false statements from the independent sales/marketing office where the travel membership package was purchased through. That independent sales/marketing office is no longer allowed to sell the travel packages due to their business practices. Once the Membership is purchased and the member  comes to us the fulfillment company/travel provider for lifetime servicing of the membership benefits and that independent sales/marketing office is out of the picture and should not be attempting to service the benefits themself nor should they be giving an legal advice true or untrue at that! This members contract agreement is with us and per that membership contract agreement should either pay the fees up to current or close/cancel the membership through a fair settlement agreement with this office not that ex-distributor who has disseminated untrue/false statement according to this members claims. This member simply needs to contact our office to properly resolve this issue. 

• Initial Complaint

  Date:11/03/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter in the mail from Tradewinds vacations about owing past dues on a membership I have. I called the number provided in the letter and told the person on the phone I don't have a membership and I don't know what this letter is about and they told me to ignore it and don't worry about it. I then received another letter in the mail from Tadewinds Vacations saying I owe past dues and my membership is not cancelled. I called tradewinds again with the number provided in the letter I spoke with *** in member services and said I cancelled my membership back in 2013/2014 and she proceeded to tell me I didn't and I told I did and that I had a mutual release, but she said I didn't. It is a lot of back and forth and I know I had a mutual release and had a file for tradewinds in my file cabinet and after a couple of years, I shredded what was in the file and deleted emails because it had been years. *** is now telling me I need to pay $598 for a seperation fee and my membership is cancelled when there is nothing in the letter about an amount for that. The letter also states they tried contacting me repeatedly through emails and phone calls which never happened. No voicemails either. I cancelled nearly 9 years ago and now all of sudden you saying I owe money. If a company is owed money each year, a respectful company would seek that money each year and not just wait and all of sudden come out of now where and say "Hey you this amount of money and in 24 hours." They can't even tell me how I initially paid for this in the first place as well. I just want to be done with this company and for them to stop contacting me.

  Business Response

  Date: 11/15/2022

  Please be advise that our ************ has closed/cancel these members membership account after review of their membership file and based on the information contained within having no further cost or obligations.

   

  *************

  Customer Answer

  Date: 11/15/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/02/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2009 I purchased a travel Membership through *** ********* ********** in Dallas Texas. Texas seems to have placed an injunction on these sales in 2010. I used the service a couple times and paid my 2010 annual membership. My husband suffered a stroke in 2011 and we let our membership lapse. In 2014 all documents I had related to this membership were lost in a tornado. We paid about 3000 for the membership. This year we were contacted by ****** ****** and told we were obligated for membership fees we had not paid. They sent us a copy of the contract which we didn’t have and referred me to the section that states dues will accrue and I will not be able to use the service until they are paid up. I do not wish to use the service but they say I still have to pay the dues I asked why this was an issue now after all these years and they said they had sent me letters. When I said I didn’t get them they called me a liar. They said I could only dispute the matter through arbitration but refused to tell me how. They said it would be 1400 to file a dispute and they would take four hundred to settle. *** *** said he was the supervisor and I had to pay or figure out how to file a dispute. I contacted the company he named but they only work with contracts they are named in. ******* travel the company I had the membership with is unreachable. I called the BBB and number you have is no good. I have no idea why I should have to pay membership fees for services I have not received with a company I’m not sure exists. Please help me make these people leave me alone

  Business Response

  Date: 11/03/2022

  These members had never previously requested to cancel. We have never stop billing, rebilling, sending letter of their unpaid past due accruing balances, and an Audit letter all by mail requesting they contact us to resolve their open unpaid balance. We additional called and emailed them as a courtesy offering (then) current incentives to help them get their membership up to date but all they did was hang up or put us off never stating they wanted to cancel. These members signed agreeing to the terms and conditions listed in their membership contract paperwork. To make a claim they have not received billings, letters, calls, and emails is simply an attempt to try and get out of paying a debt they previously agreed to pay as others have falsely claimed but they too will have to contact our office to reach a fair settlement agreement to either bring their membership account up to date or close it out through a Mutual Release document. These members need to call our office and finally work out an agreement to resolve their open membership account.

• Initial Complaint

  Date:10/26/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Regarding ******* ****** membership # *********** I cancelled my membership with ******* Travel over 8 years ago by writing "Cancel membership" on the invoice and returned it to them via mail. I also sent them a note via mail informing them we were cancelling our membership fully.
  We did not hear back from them for over 5 yrs, and fully assumed they received my cancellation notification and my membership had been cancelled as I had requested.
  Now they have bothered me 2x in the past year attempting to scam me out of more money, stating "all unpaid dues accrue yearly and all open unpaid balances are actively collected on. You have the option to bring your membership current to utilize the services you purchased or obtain a Mutual Release through a settlement agreement to close/cancel your membership account."
  I paid $5093 up front to ******* Travel in March of 2009, used their services ONCE in 2009 to reduce a trip to Alaska that year by a few hundred dollars, and then paid annual fees of $225+ for several years afterwards, but never used their services again as there were no bargains to be had with the trips we wanted to take.
  I have all of my original carbon copies of the contract I signed. I know from my copy of my contract that the repercussion for not paying annual fees was that I was no longer entitled to use the travel services, which I never expected to use again after I cancelled. There were NO statements in the contract that I signed that indicated ANYTHING about having to go through any formal procedure nor needing a "mutual release" to close and cancel my account. As mentioned, the ONLY repercussion for canceling out on membership and not paying the annual dues was not being entitled to use the travel services, of which we DID NOT.
  They made over $6000 off me with very little benefit to me at all. I will NOT pay any more money into this company as I do not EVER plan on using any travel services again. They need to stop harassing/billing us.

  Business Response

  Date: 10/27/2022

  There is no previous record of any thing from this member requesting to close/cancel the membership account by phone, email, or mail. We have continued to bill, rebill, sending letters of accruing unpaid past due balance, and an Audit letter requesting this member call to resolve the membership accountall by mail. Then as a courtesy we have called and emailed to no avail as this member failed to respond once again. We previously explained more than once that member purchased from and paid to a Independent Distributor and we are not privy to the financials' of the purchase amount. This member simply needs to contact our office reaching a fair settlement agreement to either bring his membership account up to date or close it out through a Mutual Release document having no further cost or obligations!  

  Customer Answer

  Date: 10/27/2022

  Complaint: ********
  
  I am rejecting this response because:
  After several years of paying the $225 membership, we returned subsequent invoices with "CANCEL MEMBERSHIP" to their address. I assume they DID receive them. We did not hear back from them and assumed our memberships were cancelled. Several years (5?) went by and we received nothing from them. Then this past year, they started sending us billing notices again. What happened in there? Was our name/address on a list that was bought by another company, that then had DIFFERENT rules than the contract we signed? IF SO, we did NOT sign any new contract with any new company and are not subject to their rules.
  There was NOTHING in our contract that stated nor listed any rules of cancellation - only that if we cancelled and did not pay the yearly invoice, we could no longer utilize their travel services, of which we fully agreed and knew. THAT is what OUR contract states and those are the rules we're abiding by. 
  We called and emailed them letting them know we'd cancelled our membership. My wife, **** spoke with ******* and then emailed her. *** *** responded. I have copies of that email. *** *** stated *** was not the owner of the membership and he would not answer to her (even though she takes care of all financial/business matters and had the full approval of me to send the email.). I emailed them stating I wanted the membership cancelled and *** could take care of business matters on my behalf. It is not my fault if they have sloppy bookkeeping/accounting and do not keep emails/cancellation notices.
  We have sent out another paper mail response to them. They need to cancel our membership and stop harassing us. We owe them NOTHING and OUR contract with ******* ****** is proof. 
  
  Sincerely,
  ***** *******

• Initial Complaint

  Date:10/17/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been a member since 2007 and in 2019 we got a bill for $224 when we were told that it would always be $199. We called and talked to ***** and told her we did not want to continue as we had never used the club.She said we had to because our contract said that. We have our contract and it only says if we do not pay, our benefits will be suspended. We said okay but she still stated we had to pay. I got an email from ******* on 10/14/22 and we called her and told her the same thing. That in 2019 we said we did not want to continue and she said the contract said we had to continue, or to sell it or transfer it. Our contract says we MAY sell or transfer not that we HAD to. We also told her about item 8 in our contract saying our dues are $199 and will our benefits will be suspended if we do not pay. we again said we did not want to continue and she said in our contract item 8 said if we do not pay we accrue a 5% increase. Our contract dors not say that. We tried to tell her that and she hung up on us. Our membership * ********

  Business Response

  Date: 10/18/2022

  These members Purchased 10/13/2007 and their Membership applications/contract paperwork states their annual dues were $199.00 so long as they were on recurring electronic debit but if they were a billed member their dues were $224.00. These members ***** had spoken with ***** here at our office on 12-2-19 and stated she did not care if their dues were accruing after ***** explained their dues had come due back on 10/13/19 and hung up with no talk of closing or cancelling their membership. ***** did explain only the benefits would be suspended for non-payment but the unpaid dues would continue to accrue. ******* had emailed these members 10/13/22 and received a call from Mrs. 10/17/22 with Mr. in background who repeatedly stated she only had to pay dues when they wanted to use. ******* explained just as ***** had previously explained that the dues were due each and every year and if they failed to pay in a given year or years those unpaid had to be brought up to current just as the contract stated so this is showing unpaid dues due accrue and must be paid up to current. When Mr. got on the phone these members were told they would either need to pay their dues up to current then sell/transfer just as the contract states or they could obtain a Mutual Release document to close/cancel their membership account once and for all. These members need to contact our office to either bring their account up to date or close it out through a fair settlement agreement.

  Customer Answer

  Date: 10/23/2022

  Complaint: ********
  
  
  
  I am rejecting this response because:

  See the attached
  
  Sincerely,
  
  
  
  *** ********

  Business Response

  Date: 10/27/2022

  The rejection of our reply with a letter dated 10/23/22 from this member is just a statement/claim made by these members at this date in an effort to avoid  settling/paying their open unpaid date and has no validity. Again these members never previously requested to close/cancel their membership account by phone, email, or mail and failed to respond to not only our billings, rebillings, letters of unpaid past due accruing balances, along with a Audit letter requesting them to contact us to resolve their debt but they failed to respond just as they failed to respond to our calls and emails which we did as a courtesy in an effort to help these members bring their account up to date with (then) current incentives. We collect on all unpaid open past due accring balance and will continue to do so until we reach a fair settlement agreement with this member as well as any others to either bring their account up to date or close it out properly through a Mutual Release settlement document! These members must contact our office to reach an agreement to close!

• Initial Complaint

  Date:10/12/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2012to 2014 My husband and I signed up and paid an initial amount of money for their service. This was at their place in Florida. After this, we did not receive any notices or emails about services. In fact we did not receive anything until we received a letter about 6 months ago. I called them, and they wanted $300 to settle. I told them I was not going to pay this since they did not follow up on giving information by email or letters etc. After about 20 years of no communication I was not obligated to them. They did not fulfill their obligation to me.

  Business Response

  Date: 10/13/2022

  These members purchased their travel club membership account on 10/30/2009 paying their annual fees in 2010 as agreed. I spoke with these members on 2/26/13 and they stated they now had a R.V. and were traveling that way for now so I reminded them that their dues were due each and every year and as the membership contract states (if not paid in a given year or years those dues must be paid up to current as only the benefits are suspended when dues go unpaid. We have continually billed, rebilled, sent letter of unpaid past due accruing balance, and then an Audit letter all by mail with (address service requested) on all mailings. These members have never previously requested to cancel until we received our Audit letter back with note written on it and a copy of ********** Death Certificate from ******  This member simply needs to contact our office and we will help her settle her membership account.

• Initial Complaint

  Date:09/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October of 2010 we entered into an agreement with Tradewinds Vacations promising access to many vacation properties at discounted prices. They took our $199 annual fee and never heard from them since that time. Now, 12 years later they claim that they have met their obligations and want back annual fees or a $498 cancellation and release. They provided no services, they were extremely difficult to work with and many time were not able to be contacted. They can keep the $199 which I will write off as a"learning experience". But cancellation of our account and release from future costs is expected.

  Business Response

  Date: 09/29/2022

  In review of the ***** membership account there has never been a request to close/cancel by phone, email, or mail. We have never stop billing, rebilling, sending letter of accruing unpaid past due balance for the ***** open membership account. Then as a courtesy we have called and emailed offer (then) current incentives to help them bring their membership account up to date but they failed to respond to these additional countless efforts on our part. These members were also emailed a weekly newsletter showing travel specials The ***** placed just one travel request and that was for a Hotel request for four days and were quoted by our agent then stated they would be calling back to book but never did so. Again, just one travel request that was for a Hotel so in no way would this have been a fair evaluation by the ***** to determine true benefits of the membership package they purchased. 

  The ***** simply need to contact our office to either bring their membership account up to date or close it out through a fair settlement agreement properly closing with a Mutual Release document to do so.

  Customer Answer

  Date: 10/04/2022

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  Everything they said in their response is a simple lie.  We have not heard from or received and communication for over 10 years. No bills, no emails, no letters. Then they woke up our account and decided to collect on an account that they had not serviced for more than 10 years.  I want to close the account and have this company provide me with communication that our account is closed and we owe nothing, which is equally to the services that have provided.
  
  
  
  
  
  Sincerely,
  
  
  
  ***** *****

  Business Response

  Date: 10/07/2022

  Again,

  In review of the ***** membership account there has never been a request to close/cancel by phone, email, or mail. We have never stop billing, rebilling, sending letter of accruing unpaid past due balance for the ***** open membership account. Then as a courtesy we have called and emailed offer (then) current incentives to help them bring their membership account up to date but they failed to respond to these additional countless efforts on our part. These members were also emailed a weekly newsletter showing travel specials The ***** placed just one travel request and that was for a Hotel request for four days and were quoted by our agent then stated they would be calling back to book but never did so. Again, just one travel request that was for a Hotel so in no way would this have been a fair evaluation by the ***** to determine true benefits of the membership package they purchased. 

  Claims that these members received none of our billings, rebilling, letters of past due accruing balances, and an Audit letter all sent by mail is just that (a claim) but we in fact have done so along with calling and email these members as a courtesy without these members responding. The day they signed and agreed to the terms and conditions it clearly stated on their Membership application they had annual renewal dues each and ever year on 10/6 which they signed agreeing to this, so a claim never received any of our endless attempts to collect is just that but it was then their responsibility to know they signed agreeing to the terms and conditions.

  These members state (they want this membership account closed) and the only proper way to do so is as what was previously stated below because we actively collect on all open unpaid membership accounts and collect on our own debt therefore we do not follow the FDCPA!

  The ***** simply need to contact our office to either bring their membership account up to date or close it out through a fair settlement agreement properly closing with a Mutual Release document to do so.
  

• Initial Complaint

  Date:09/27/2022

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 14, 2009 we were invited to a "Time Share type" high pressure sales meeting and the company SeaLand Travel made it sound like there were very good deals on property rentals. There was a signon fee of around $10,000, and when we got up to leave the next high pressure sales guy said there was one available for $2000 plus the yearly maintenance fee of $199 per year. I will try to attach the document.
  We later realized they were just a Travel Agent, and their deals were not really very good. My wife tried to use them for 2 years, but after we realized we could get better deals on our own, we told them we were no longer interested and stopped paying the fee. The contract says nothing about requiring a contract cancellation, but on line 8 it says we just stop receiving the travel services if we stop paying.
  We have lived in the same home in Pace Florida and stopped receiving any mail or email information for about 10 years, until 2021. They stated we owed back payments and gave some ridiculous settlement cost. They only contacted my wife and offered for us to pay around $1000, and then sent a bill for something less than that. All of this seemed like a big scam (which it is), so we ignored it. We continue to get letters and phone calls of harassment. My wife talked to them once, but we no longer answer them, especially after reading their on line reviews.
  I looked on line and found many complaints about this organization and other names with the same address. Some of which went through BBB to get resolved. All we want to get out of this without paying any of their back payment. According to my research, Florida has a 5 year Statute of Limitations for this kind of bill collection and we never heard from the LandSea company for over 10 years.
  Please help us get out of this contract and avoid any further contact, and warn others to never get involved.

  Business Response

  Date: 09/27/2022

  I honestly do not know where to start on all the misleading statement made by this consumer. First it was a meeting with an Independent sales/marketing company for a travel club membership not timeshare and the contract that was signed by these members clearly states by signing the paperwork contract agreement that there were no high pressured sales tactics used. There are yearly renewal fees and just the services are suspended when dues are unpaid as agreed but the unpaid dues do accrue and must be brought up to current just as the contract states. These members requested and booked three different travel bookings from 2009 through 2011. There was never a previous request to close/cancel the membership by phone, email, or mail. We have never stop billing, rebilling, sending letters of these members open unpaid accruing balances, then an Audit letter all sent by mail. We also as a courtesy called and emailed these members offering (then) current incentives to help them bring their membership account up to date but they again failed to respond. In review of the account history request were for airfare (which as the contract states) there are no discounts or rebates other than what the airlines themself would provide and the other request were for hotels which the contract also states the savings and after travel bonuses are minimal if any at best. These members purchased with the understanding as outlined in the membership benefits paperwork that they purchase to use the membership as a whole in order to see the true value of the membership. We collect on our own debt therefore we do not follow the FDCPA and actively collect on all open unpaid accruing balances so it is in the best interest of these members to contact our office to either bring their membership account up to date to use, sell/ transfer they membership as the contract states or they can obtain a Mutual Release document through a fair settlement agreement to close/cancel their membership. Other members who also owe a debt playing follow the leader on a complaint sight stating the sames things previous stated by others in an effort to bring validity to their claims.   

  Customer Answer

  Date: 09/28/2022

  --Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  1)  Anyone who has ever gone to one of these sales events, knows that it is high pressure.  That does not excuse us for actually doing it.  When you sit there listening to how "great it is" for 2 hours, you do not understand exactly what you are getting yourself into.  

  2)  We did use the system a few times and realized that the deals were not as good as we could get on our own.  

  3)  My wife said she did email them (probably in 2011), and told them we no longer wanted to be involved.  She does not recall getting an answer.  At some point we changed emails carriers, but not sure what year that was.    

  4)  There were no emails or letters sent.  Perhaps they went to an old email, but we have not seen anything in years.

  5) There was never anything in the contract about officially closing or selling the contract, only that if you don't pay the fee you don't get the service.  

  6)  We have not received any mail regarding these funds until this year.  Not sure when the last one we got was, but had completely forgot about the program and thought we were clear.

  7)  When you start to receive mail and phone calls after around 10 years you only figure that it is a scam.  Why would anyone wait that long?

  8)  The stuff I read on line was almost exactly the same situation, but many started last year.  I am sure CoVid was part of the problem, but that does not mean you can come back after old clients with none or limited pre-communication.  

  9)  The statute of limitations for dept collection is 5 years in Florida, and we were not contacted for around 10 years.  

  10) We would be glad to close the account but do not want to be penalized monetarily.

  
  
  
  
  Sincerely,
  
  
  
  **** *********

  Business Response

  Date: 10/04/2022

  1.This members admits they knew it was a sales event and should not have signed or purchased anything if they feel they were being pressured and could have cancelled within right of recession time after going home as I do not believe anyone went home with them and stayed with them for the 3 to 5 days? 

  2. You cannot compare pricing unless you are doing an exact apples to apples comparison and they should have provided the what, when, and where to the agent if they felt this! 

  3. There was never a request to cancel by phone, email, or mail. It would be up to the members to update any changes of their addresses, email addresses, or phone numbers.

  4.Claiming you have not received a bill is just that. We have never stop billing, rebilling, mailing letters of past due balances, and an Audit letter all by mail and all our mail has address correction requested on it and any return mail is then updated or skip traced to insure members are receiving those statement. There has been no return mail for this account and additional the day these members signed agreeing to the terms and conditions they understood their dues were due each and ever year on 7/14 just as the Membership Application states which again they signed and agreed to!

  5. The contract was purchased with the ideal to use it then pass on to a friend or family member and the contract {DOES STATE} (member can sell/transfer their membership anytime after one year from the date of purchase so long as their fees are up to date, that they must sell membership themselves with our approval and we also do the transfer paperwork for this sell/transfer)!

  6. Already address issue of claim (not received billings) in both previous response and on line 4. above.

  7.A claim as other have made of not receiving bills, phone calls, and emails is no more than an attempt to try and get out of paying a debt owed.  

  8.Covid has nothing at all to do with our continued efforts to collect on all debt. owed!

  9. We collect on our own debt therefore we are not required to follow the FDCPA.

  10. These members need to either bring their membership account up to date to use what they purchased or properly close it out through a fair settlement agreement obtaining a Mutual Release document by contacting the Member Services Department .

  Customer Answer

  Date: 10/06/2022

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  -  we have not received any billing requests in roughly 10 years and we’re surprised we received a final request in 2022  

  this is obviously a pattern for this company because the internet is filled with complaints about this company under the same Litchfield Illinois company  ours is called SeaLand but many are under Castaways Vacation Club/Funseekers

  BBB has given this company an F rating and there are hundreds of complaints with similar stories including law suits on its owner  

  we will be seeking legal council unless we are allowed to cancel our membership and never hear from these people again  

   

   

   

  
  
  
  
  
  
  Sincerely,
  
  
  
  **** *********