Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new 2025 Venue on 11/30/2025 for my daughter she brought the car in on 1/9/2025 because the front passenger tire went extremely low they advised that there was no issue with the tire and that she needed to watch it. Then on Sunday 01/12/2025 the front drivers tire went low after going over a curb the the vehicle was towed in on Monday 01/13/2025 and my daughter was advised that the drivers rim was bent and that as well as both front tires needed to be replaced we have bumper to bumper and a tire warranty she was charged $1679.87 I understand paying for the rim however I feel that the tires where defective there was a bubble a few days after it was brought in for losing air and the other tire went flat forgoing over a curb. My daughter talked to Art the service when she picked up the vehicle on Friday 1/17/2025 he just told her to file an insurance claim to get some money back. I do not think that we should have to pay for the tires especially the passenger that we had an issue with. I would also like to mention that there is a picture of the bent rim however no picture of the tire with the bubble

  

  Business Response

  Date: 01/21/2025

  The customer's Rims were severely bent which means she hit or ran over something which caused the damage to her rim and tire. The tires were bulged due to the damage which is not a defect.

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my Hyundai tuscon to this dealership on December 30th because the *** and check engine light was on. ****** assisted me. They ran a check on it and stated the engine was short 2 quarts of oil which the car showed me that I needed a oil change in 7 days. They also said they needed to order a part for the ***. They put some oil in it and said that I could drive it until the part come in. I get in my car and now the heat is not working. It wasn't a problem when I took the vehicle to them. It is making a loud noise and only works.if i turn it up to #4. If I turn it down to 1, 2 or 3 it shuts off. I immediately brought it to there attention and was told that they don't know what happened because they didn't go by the heat. Part came in on Friday January 3rd. I didn't hear from them. I went in on Monday January 6 to learn it was there. Tuesday I ********** car off to be fixed and reminded them about the heat. When I picked ***** vehicle they said I would have to pay for another diagnostic to see what's going on. I went to speak to the Service Manager and he stated that nothing they did was by the heat blower. This is not the reason I went too World Hyundai for them too mess up something else ************ more money. I was not having a problem with my heat not blowing. My heat needs to be fixed. This is so unfair that dealership that you trust mess up other things to cause you.more money. I also had to go back for a final receipt after the so called repair and oil change was done and that's not even accurate!! I am not asking for.nothing free but I am asking that they fix what they messed up.

  

  Business Response

  Date: 01/14/2025

  The customer came in 12/30/24 stating that the check engine light is on.  upon inspection we found no oil on the dipstick and the electronic 
  Parking brake sensor was inoperative. We changed the oil and had to order the part on this visit 12/30.  
  
  
  The customer came back 1/7/25 to have the part replaced (the vehicle was ready for pick up).
  
  
  Upon handing the customer her key, she stated that since we changed her oil now the blower done not work.
  We explained to her that changing the oil it would not have anything to her blower.
  
  

  Customer Answer

  Date: 01/24/2025

   
  Complaint: ********
  
  I am rejecting this response because:
  I am responding to claim ********. The response about me not saying anything until the 7th is absolutely NOT TRUE. I went there on the 30th. Everything was fine and my blower was working. After they took my vehicle to the back, tested it and told me what was wrong I said ok. I was told I could drive it until the part came in. I got in my car on the 30th, turned the heat on and it wasn't blowing. I immediately went back in and asked told ******. He said let me check with the mechanic. The mechanic Art said he don't know what happened because he didn't touch it. I told them that it was working when I came in. I was told they will check when I come back to have the part put on. I came back on the 7th, got the part put on I assume and then asked about my blower again. I was told I have to pay more money to get it checked when nothing was wrong before I took it in. These people fixed one thing and broke another. My blower was absolutely working and I didn't wait u til the 7th. I told ****** and the mechanic the same day. These people are some liars!!!!!
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 01/24/2025

  
  
  
  The customer did come  back 1/7/25 to have the sensor for her parking balce replaced however 
  she stated that since we changed her oil now the blower does not work.
  We explained to her that changing the oil and parking brake sensor has nothing to do with  her blower. 

  Customer Answer

  Date: 01/31/2025

   
  Complaint: 22782750
  
  I am rejecting this response because: 

  World Hyundai is constantly not giving accurate information. They state when I came back on the 7th I mentioned about my blower. As with my previous complaint, I mentioned it on the December 30th the first day that I took it there for a brake sensor. Again after they took it to the back to check it and told me what it was, I got in my car, turned the heat up because it's winter and the blower wasn't working. It worked all the way to the dealership. It only works now if I put it on 4. Me and my Mom both immediately went back in to ask what did they do. I was told it would be checked when I came back to get my brake sensor fixed. When I came back I was told they didn't know what happened because they didn't touch it but it and I have to pay for them to check it. NOTHING was wrong with it before I took it there. They don't want to take accountability for something they did so stop mentioning the 7th when it all started the 30th. 

  
  

  
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:12/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  World Hyundai has gave me the run around for almost 3 months now I just went their again today for the 8 th time With no resolve at first it was the detail they promised now whoever detailed the car world Hyundai said they power washed the engine now the check engine light is on and all the mechanics in the world st that place cant figure it out I feel scammed and no 1 does anything about it the managers lie to get you out of their face and the workers and customer service people are rude and unprofessional and laugh and talk about what they want to eat for lunch. Im honestly surprised this trashy a** place is still open but clearly they sell a lot of cars and nobody seems to care if you ask for the corporate number or the owners number they lie and give you fake numbers which I though no matter if they know your going to file a compliant or not they are obligated to give you that information I already laid my first car payment and insurance payment and havent drove the car for 24 hours in the last 60 days I dont want the car no more and I feel like their trying to rob me ohh and they said I cant get an amendment which I know is possible their lying and trying to stall me at past the 90 days. I would never ever recommend this place to buy a car .

  

  Business Response

  Date: 01/10/2025

  We have taken care of the repairs on Mr. ******** car. We provided him with a loaner vehicle to drive while his vehicle was being repaired. His vehicle is repaired and back in his possesion.

• Initial Complaint

  Date:12/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from world Hyundai on 11/29. On December 6 i began receiving calls saying my deal didnt go through & they were going 2 report in stolen and repossession. I took the car back they did not give me money back.

  

  Business Response

  Date: 01/11/2025

  Ms ******* was refunded the money that was due back to her.

• Initial Complaint

  Date:12/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2024 Hyundai Kona. Not only did they not have my second key then I they don't have the wheel lock in order for me to get the tires off of the vehicle for repair. I have made several trips to the location to get the things that should have been available at purchase. Management keeps you waiting for a long time when you come to get resolution. Very unprofessional and they do not value your business once you have purchased the vehicle.

  

  Business Response

  Date: 01/02/2025

  We have resolved this issue with the customer.

  Customer Answer

  Date: 01/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was told I was approved for any car on their lot but I had to make it by Thursday Nov 7 so I go out there on ***** lost money and sleep get to the ***** stop at 915 supposed to be a planned pick up also I called three stops before mine to remind them. No car comes til 11 am get there they rerun my credit even though I was told to give them a reference number only to be lied to and told I was approved for ***** but nothing on the lot was that low something coming in Thursday check back check back told car didn't pass inspection but it's still on your lot for sale complete waste of time and money my **** back to the city wasn't cheap either. *** ****** renamed

  

  Business Response

  Date: 12/12/2024

  Unfortunately we were unable to secure financing for Mr. ***** do to his time on the job. His job time was less than what was stated when he submitted his application.

• Initial Complaint

  Date:11/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 16, 2025 i purchased a 2025 SE Tuscon. I brought in my jeep renegade as a trade understanding I would probably be upside down and explained i wanted to keep my monthly payment reasonable. This company does not display the vehicle details on the windows, but according to the website the vehicles are mostly $31,000 - $45,000. I picked what I thought was a $30,000 car and thought that they were adding the balance of my renegade. For some strange reason I was told to take my renegade back home and someone would pick it up to take it to what I assumed was another dealership in about 3 days. When I contacted them at the 3 day that I did not see the trade in value or dealer discounts on it paperwork. I was told then they were not going to pick it up and I had to call and make it a self surrender...??? So now I am on the hook for 2 vehicles! On top of that the car was $45,000 with no trade in. They told my dad that if he co signed the loan his name will drop off in 8 months. So we returned to the dealership to try and straighten things and was basically was told too bad since we didn't technically come into the office until the following Wednesday. AND the salesman added a service i never asked for. In my telephone calls to them they kept passing me back and forth between the finance people and the salesman. This is not buyers remorse but I now have 2 cars to pay for and one car for way more than I asked for. If they posted signs on the car of price and options I would have never test drove it. I believe they intentionally took advantage and set me up. I have tried to work this out but they say it is too late to complain and that should not have signed the papers. I'm at the give the car back now point.

  

  Business Response

  Date: 11/25/2024

  After speaking with our employees who assisted Ms. ****** they never informed her we were picking up her vehicle . She came in and purchased a vehicle and was fully aware she was not trading in her vehicle. 
  
  

  Customer Answer

  Date: 12/04/2024

   
  Complaint: 22596729
  
  I am rejecting this response because: I do not accept their responses as they are lying. In addition they did not address their illegal practices.
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 12/12/2024

  We were straight forward with  everything including price and payment  which  was explained prior to the customer going into our finance office  to review and  sign paperwork. 

• Initial Complaint

  Date:11/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to WORLD Hyundai on 10/15 at Approximately 4:45pm had an appointment with D'****** ***** as we had previously talked via phone and he explained that I was pre-approved for the "FRESH START" program, get there, after some time they tell me I need a co-signer. Get my daughter ******** ****** on the phone, she agrees, we come back 10/16. They explain if I make 1 yr of on time payments, I then could remove my daughter as Co-signer. We sign all documents as ME being buyer and daughter being Co-signer. Have to complete customer interview with *************** phone # **************, they tell me to call following Monday, October 21, 2024. Called, finance company hasn't received paperwork from World Hyundai yet. Called every day, finance company still hadn't received paperwork from dealer, get phone call from ******** on Friday October 18th as a follow-up on vehicle, I informed him I still hadn't completed customer interview with finance company as they didn't have my documentation from World Hyundai still. He says he'll look into it and call me back, no return phone call until Monday Oct.21, 2024 from ******** explain situation to her, she then says she'll look into it and get back to me. Sends me a text at 5:50 something saying I could call to complete customer interview, called a little after 6, they're closed. Informed ******** through text, she replies to just call Tuesday morning Oct.22nd, 2024 and let her know when it's done. Called finance company Tuesday morning, completing interview then I asked why were emails being sent to ME congratulating daughter, finance company informed me that my daughter is the ***** and I am the ********. I asked how when all of my documentation states the other way around and I would be able to remove her after a year I was told at the dealer, they informed me I would not be able to remove her as SHE IS THE ***** according to the documentation submitted to them from World Hyundai. When I contacted dealer they stated they HAD TO

  

  Business Response

  Date: 11/19/2024

  We have explained to the customer regardless who's the  buyer or co-buyer they are both equally responsible for the loan and it is reported to both their credit. In addition, this deal has been unwound and the loan  has been cancelled.

  Customer Answer

  Date: 11/22/2024

   
  Complaint: 22537148
  
  I am rejecting this response because: at what point is it LEGAL/LAWFUL to knowingly and willfully SWITCH the placement of the signatures of the consumers WITHOUT the consumers knowledge OR agreement to do so? YOU GUYS NEVER SAID MY DAUGHTER WAS GOING TO BE FINANCIALLY RESPONSIBLE FOR ANYTHING! SHE WAS ONLY A ***SIGNER BECAUSE OF HER CREDIT SCORE, DEFINITELY NOT BECAUSE OF HER INCOME! My daughter was NEVER asked for proof of income, proof of residency, etc.... so HOW COULD SHE EVER BE "HELD EQUALLY RESPONSIBLE"? I, Ta-Aqua,  was the ONLY individual required to provide these documents and signed the paperwork as the ****** PLEASE STICK STRICTLY TO THE SUBJECT AT HAND, who switched the signatures and turned in THAT paperwork to the finance company? This is NOT legal nor is it an ETHICAL practice! Then you filed a FALSE INSURANCE CLAIM with my insurance company claiming YOU had possession of the vehicle and I, TA-AQUA came unto your premises and vandalized the vehicle! THAT'S SLANDER AND DEFORMATION OF CHARACTER! And if THAT wasn't enough, you all told a RANDOM caller that left a handicap placard in the vehicle and wanted it back from you guys that I lived in ***********! Is that PROFESSIONAL AND/OR LEGAL? You all could REALLY put someone's lives in jeopardy that way and all because you couldn't falsify documentation and collect commission on a sale in which you switched the signatures? How far are you all really willing to go just to make a sale? And has the BBB put this on the site or is this a secret? I'm NOT just gonna go away! These ILLEGAL practices shouldn't be allowed to continue and you all should DEFINITELY get permission from the consumers and handle things the LEGAL/LAWFUL way! Simply put, there SHOULDN'T HAVE EVER BEEN ANY SWITCHING UP OF THE SIGNATURES BEHIND OUR BACKS, you should have SIMPLY explained that I wouldn't be able to get a vehicle as you guys had PROMISED UNLESS my daughter was the ***** and I was the ******** and we would have Simply told you NO and walked away THEN! VERY ILLEGAL, DECEPTIVE PRACTICES AT WORLD HYUNDAI IN MATTESON!
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:09/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Part was lost by technicians and now its said it was never brought in

  

  Business Response

  Date: 10/07/2024

  We do not accept parts from outside and never received any parts from the customer. Her car was repaired with parts that were ordered through our parts department which Mrs. Quinnones has paid for. Her vehicle is repaired and is in her possesion.

• Initial Complaint

  Date:09/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We brought our vehicle (2010 ********) in to the World Hyundai in Matteson in early June for a factory recall repair to help prevent theft prevention. However, after we picked up the vehicle and were driving home, we discovered an electrical problem in that the dash and console lights would not work while the headlights were on, but did work if the headlights were off.Hyundai initially refused to address the problem, insisting that their techs could not possibly have created the problem as the work they did was not electrical. After arguing for nearly a half hour, they agreed to take a look and scheduled an appointment a few days later, during whcih they kept the car for several hours, and did nothing but root around under the hood. Not only did they not discover the problem, they once again insisted they could not have caused it.We had to bring the car to another mechanic, a 40-year veteran mechanic, who opened the dash/console where Hyundai had performed the recall repair and IMMEDIATELY found that the Hyundai tech had disconnected the dimmer control wire. Also, Hyundai caused additional damage under the hood, disconnecting the hood release cable. It costs us $212 to repair the damage caused by Hyundai's service techs.We contacted Hyundai and provided them a copy of our mechanic's invoice for $212, and asked to be reimbursed. Hyundai agreed that they caused the damage, but said they didn't have to reimburse us because we didn't give them the chance to repair our vehicle first. We reminded them that we DID just that and they failed or refused to do so. (Had they opened up the console where they performed there recall repair, they too would have immediately seen the wire they had fumbled and disconnected during their ******* should also be noted, that before having our mechanic repair the car as well as since asking Hyundai for restitution, we have made a dozen phone calls and sent two emails asking for a response and received nothing.

  

  Business Response

  Date: 09/24/2024

  Our Technicians did not cause any damage to the customer's vehicle nor did we admit to doing so as one problem that existed had nothing to do with the other. The customer is expecting us to pay for a repair completed by another repair ship which we have informed them we will not do. 

  Customer Answer

  Date: 09/27/2024

   
  Complaint: 22259928
  
  I am rejecting this response because:

  Hyundai's statement is an outright lie!

  I had a professional mechanic inspect behind the steering column and dash where Hyundai performed their recall repair (installing a protective sleeve over the ignition stem), and he IMMEDIATLY spotted the disconnected dimmer wire that was the cause of the electrical problems.  Not only was there no electrical problems prior to Hyundai performing the recall repair, but the professional mechanic confirmed that the disconnected wire was in the exact area where Hyundai performed their recall repair, and there was no other way the dimmer wire could have been disconnected.  Note: It was also observed that my trunk release cable was found CUT after Hyundai allegedly attempted to find the electrical problem which they did not.

  Why am I so sure that Hyundai's service techs absolutely damaged my car?  1) Because the dimmer wire was disconnected right where they were working, 2) there is no other conceivable way it could have been disconnected and 3) They claim to have inspected the path of their recall repairing order to locate the source of the problem and declared they found no problem, whcih is also a lie!  Had they actually gone in and retraced their steps from the recall repair as they indicated they would, they would have immediately discovered the severed wire as the other mechanic did.

  Attached is a copy of my letter to Mr. **** ***** at Hyundai, whcih I sent him at his request, providing a comprehensive chronology of events, including their initial refusal to inspect my vehicle to find the electrical problem, their reluctant agreement to inspect the vehicle two days later, their declaring they found no problems, my taking it to another mechanic, that mechanic's discovery of the dimmer wired damaged/disconnected right where the recall repair had been conducted by Hyundai, Hyundai's refusal to return our many calls, their refusal to reimburse us for the cost to repair the damage they caused, Mr. ***** **** agreeing to help us get reimbursed, then the complete disregard we experienced up until we filed the complaint with the BBB.

  I do not feel Hyundai should be allowed to get away with this.

  Please let me know if there is anything else that I can provide.

  Sincerely,
  
  ********* *******-*****