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Business Profile

Farm Supplies

Rural King Supply

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Farm Supplies.

Important information

  • Customer Complaint:
    Better Business Bureau has received customer complaints against Rural King which allege delays or difficulty getting orders, sold defective products, difficulty obtaining refunds, and poor customer service.  Rural King has addressed all complaint brought to its attention.

Complaints

This profile includes complaints for Rural King Supply's headquarters and its corporate-owned locations. To view all corporate locations, see

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Rural King Supply has 155 locations, listed below.

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    Customer Complaints Summary

    • 122 total complaints in the last 3 years.
    • 33 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/24/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 2 guns from Rural King. Their online site stated my order ********** was in stock and would be shipped. I contacted customer care and was told I would have the guns on 17th. I waited another week and got an excuse that they were moving their warehouse and when I stated I felt like they sold my merchandise and was told no they didn't because it would be against the law and they escalated it with email. I contacted them and still no merchandise and no response on the escalated email. I would just like to receive what I paid for
      Thank you
      ***** *****

      Business Response

      Date: 10/31/2022

      We have credited the customer in full.  Please reach out to ***** if you see any errors.  ********************

    • Initial Complaint

      Date:10/11/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Many items in the store are priced on the shelves then when you go to the cashier you are charged a much higher price. If you bring them a picture of the item priced then they will honor it and blame corporate. Has happen on many occasions. Went to contact corporate, and you can never reach anyone for customer service. And when you email them, they ask about the problem and yet nothing is ever done about it, they won't even reach back to you. Even if you take them a picture they still charge you a little more money then what it is priced at. How many other customers are getting ripped ogg

    • Initial Complaint

      Date:10/07/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Two orders were placed with the Rural King. On the first order, we ordered Brahma chickens and got Sussex chickens. This went unnoticed until recently when it was observed that they did not grow to the size of Brahmas. On the second order we placed, we received **** chickens. ******** ********* the supplier for the second order, says the chicks were hatched 10/4, and we received them 10/6. However, several were **** and the others were **********  They all had wing feathers which means that they were older than 36 hours, and their deaths, along with the wing feathers, indicate that they were older than 3 days old. When I reached out to Rural King, ***** continued to advise me to reach out to the hatchery. So in the case where Rural King partners with a supplier, it is the job of the customer to fix issues that arise and not the job of Rural King.

      Business Response

      Date: 10/10/2022

      Customer service confirmed that we have refunded the full amount as of 10/7/22.

      Customer Answer

      Date: 10/11/2022

      Complaint: ********



      I am rejecting this response because:

      A refund does not negate that the company continually told me to follow up with their supplier. As the consumer, I do not understand the service level agreement between Rural King and their supplier and can't negotiate with standing because of that. If I have no standing, I have no right to go to the supplier with a claim. 




      **********

      **** ******

    • Initial Complaint

      Date:09/08/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed orders for several **** heated chairs on june 1 and 3 but rural kING kept canceling my order. I called customer service and was informed they sold out of these chairs quite sometime before my orders were placed. then I requested to be given a substitution and honor their price. I was then informed they have the disclaimer "they reserve the right to modify prices or cancel orders due to glitches" Customer service said the item shouldn't be available on their website and they would send a ticket to the technicians.

      I received several emails throughout June regarding the same **** heated chairs, which were at the same price point. Since Covid was in full swing and merchandise was coming in late I figured this was the case and placed orders for the chairs againl, which rural king's Customer service gave me the same song and dance again, almost as of it was scripted! Since time is not a luxury l have to waste; not to mention I was stressed out,frustrated and defeated, I gave up!

      now it has been well over 3 months since I placed my initial order and over 2 months since I placed my last order for the heated chair (which again was all canceled) yet every few days I receive an email offering me the chairs for sale!

      Business Response

      Date: 09/14/2022

      We apologize for the inconvenience.  Our Customer Service team has reached out to the customer and offered a $50 gift card for their troubles.  

    • Initial Complaint

      Date:09/06/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/10/2020, I purchased an RK 74 tractor from the Huntsville AL. store, under the promise in their pamphlet to have a mechanic on duty in every store selling their tractors, and a 5 year, 3000 hr powertrain warranty.
      I had my tractor towed in on May 26th 2022, for several issues I was having. After a couple of weeks, I was told parts were in, and it would be done soon....weeks later my tractor is still sitting out in their fenced yard, I talked to ****, and he was having problems getting a service tech to get the job done, I understand the current problem in getting people to work, so I was patient another couple weeks....still no progress....finally on August 4th 2022 I called the district manager Earnest, he told me he would get me some answers, he was nice, basically the same story, one mobile tech hitting a store one day a week at best... on August 12, 2022, I'm informed that the casing for the gear box was also needing replaced, something that should have been noticed originally.... I have now missed an entire season with my tractor, empty promises kept me from renting another as I thought I would have my tractor back by now.
      Last word from ****, my tractor should be ready this week, but I'm not holding my beath...still no word yet. I expected better service from RK, all I ask is fix my tractor and give me the full 3000 hr warranty as shown in their brochure, because I've lost a full season of use, and I don't think that is unreasonable. I like my tractor, and RK, I just need to know I can count on their service. Thank you...

      Business Response

      Date: 09/14/2022

      Our regional manager is working directly with the customer on a solution.  We have offered an additional year.

      Customer Answer

      Date: 09/21/2022

      Complaint: ********


      We are currently still working on a decision to their offer, we can except their offer however, if in addition, they complete the scheduled 500 hour service and deliver my tractor back to my home by next Friday at no charge.

      Sincerely,



      ***** ******

      Business Response

      Date: 09/28/2022

      Please reach out to ****** ******** the District Manger and he will work with you on the timeline for service. *** *** ****

       

       

      Customer Answer

      Date: 10/04/2022

      Complaint: ********



      I am rejecting this response because: While we are making progress on the issues,  they are still not resolved,  another part had to be ordered that should have been diagnosed and ordered months ago. I appreciate RK working with me on this, but I would respectfully ask for an extension until we can come up with an agreement going forward as previously discussed.







      Sincerely,



      **** ******

    • Initial Complaint

      Date:08/25/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an on line order with Rural King on August 6,2022 because they stated the item was in stock.After waiting 3 weeks I contacted the company and was told they were waiting on the distributor and the item would be shipped on 8/22. I have not received any notice of shipment on 8/24 I contacted customer service and ask for a refund if the item is not shipped. I was told someone would get back to me. I have talked to 4 representatives with no response.

      Business Response

      Date: 09/01/2022

      Unfortunately our supplier did not ship the product and the order was cancelled on 8/25.  The customer should of received an email of cancelation on 8/25.  We apologize for the inconvenience. 

    • Initial Complaint

      Date:08/15/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      My tractor is under warranty though they want me to pay to have it hauled to their business for repairs and back to my house, I have told them many times that the mower deck keeps disconnecting from the tractor and now they tell me that warranty is expired, I need a part in which I broke I ask to have it ordered and tell me they can't get no parts it's been one let down after another

      Rural king
      ****************************************************************************

      Business Response

      Date: 09/01/2022

      The part in question is not covered under warranty. The store mechanics has talked with ************ regarding this issue.  If *********** would like to talk to the store manager please call ************ and ask for ***************************.  He can work with *********** on a solution.

    • Initial Complaint

      Date:08/02/2022

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a tractor from the *******, OH Rural King *******. it had a 2 yr warr on the engine & 8 yrs on the drive train. I have 5 mon. left on my engine warranty. I spoke with Rural King they said it wasn't under warranty that I would have to pay out of my pocket for the repair. The caution light did not come on & it overheated & cracked the head & the block. So I asked for management's ph# to speak with them. I spoke to **** **** PH# ************. ext ***. He said he would talk to a lawyer & discuss the contract with them. So I called the BBB.

      Business Response

      Date: 08/04/2022

      **** has discussed the issues with the tractor directly with the customer.  If the customer would like to discuss further please contact **** ****.

      Customer Answer

      Date: 08/10/2022

      Complaint: ********



      I am rejecting this response because:

      I have tried contacting him, leaving voicemails, and he is not returning the call.  Please have him contact me directly.







      Sincerely,



      **** * ********

      Customer Answer

      Date: 08/25/2022

      No this issue has not been resolved.

    • Initial Complaint

      Date:07/28/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a $100 programmable key fob from a vendor that had a blank key attached to it. I took it to Rural King to have it cut to match my old car key. The first attendant told me that he didn't know how to cut the key. Another attendant, however, said that he could do it. After he cut it he said there was no charge. When I got it back and tried it on my car, however, it didn't work. In fact, after closer examination it was visible that the cut wasn't even close to the original. When I went back to Rural King and complained I was told that since I didn't have a receipt there was nothing they could do. I now believe the employee there knew he had messed up the key and that was why he didn't want to charge me.

      Business Response

      Date: 08/09/2022

      The store Manager contacted the customer and agree to a store credit for his inconvenience.   We apologize for this issue and hope to service the customer in the future, 

    • Initial Complaint

      Date:07/26/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This was the sent to store and corporate office. Basically I have not one full month of use of this tractor since it was purchased in Oct9ber of 2021.
      Date 07/26/2022
      RK 37 Tractor issue
      1. BBB complaint filed 07/26/2022
      2. RK corporate office notified via certified mail 07/26/2022
      3. RK health store location notified via email 07/26/2022

      The following is a timeline of my concerns and repair issues with this tractor.
      I purchased a RK37 Tractor from your Health Ohio Location on October 20th, 2021. My original goal was to purchase a RK55 tractor, but you were sold out and after speaking with your knowledgeable tractor sales staff, they suggested that the RK37 would more than suffice for my needs. The primary use is to haul gravel to my paddocks and use my brush hog. I agreed with this assessment and purchased the tractor.

      The first issue was that upon delivery the tractor battery had to be charged upon it being unloaded from flatbed to my farm. It appears the dome light had been left on and this was not a major issue-just a note.
      The second issue was the no start condition on May 23rd, 2022. I called your Heath store and left a message for **** the tractor guy to call me. He was out of the store due to a emergency I was told, as he had some serious flooding at his home that needed addressed. No one at the Heath location could help, as **** is the primary contact and only contact I was told on repair issues with RK tractors.
      Early in June **** called me explaining the understaffing situation and the best they could do is offer a repair tech in the next week.
      The tech arrived latter the next week ( about June 9th) and was very perplexed about the no start situation and recommended he would start with a alternator replacement due to an unusual fault code being seen on dash.
      The alternator was ordered and arrived and installed by the tech July 5th. This did not fix the problem.
      The rest of repairs and attempts to repair are detailed in word atachment

      Business Response

      Date: 08/04/2022

      The parts arrived yesterday for the repairs. Mobil tech **** ***** called Mr. ******* and notified him that he would be out today to pick up the
      Tractor to take it to Waverly for the repairs.

    Rural King Supply is NOT a BBB Accredited Business.

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