Business Profile

Farm Supplies

Rural King Supply

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
Better Business Bureau has received customer complaints against Rural King which allege delays or difficulty getting orders, sold defective products, difficulty obtaining refunds, and poor customer service. Rural King has addressed all complaint brought to its attention.

Complaints

This profile includes complaints for Rural King Supply's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

122 total complaints in the last 3 years.
33 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/19/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Between ***** January 2025 I purchased 18 total chickens and mine and my families intent for these chickens is to buy specifically egg laying chickens, all of the breeds we picked from them would have made that possible. But due to the lack of simple labeling and someone telling me they think it looks like that breed and the failing to label each bin and even the bins that were labeled with names written on paper I ended up with 6+ meat birds that I would have never picked out in the first place so due to their false advertising in the store I have birds that I dont want to raise for meat but will die early on anyways and I cant stop it Im stuck with them and rural king wont do anything about it
Business Response
Date: 01/21/2025
Livestock or live animals. Due to health and safety concerns, Rural King does not accept the return of livestock animals, including, but not limited to, animals such as rabbits, ducks, or poultry. After a livestock animal has left the Rural King location, the animal will not be allowed back on site. However, customers have a ******* reporting ****** from the time of purchase to notify the local Store Manager of any potential issue with the sale. Upon sufficient evidence, the Store Manager(s), in their sole discretion, may supply a replacement livestock animal or refund the original purchase price. Any claims made after the 24-hour grace ****** are deemed void, and no replacement or refund is permitted. **********************************************
Customer Answer
Date: 01/21/2025
Complaint: 22833054

I have reviewed the business' response and am rejecting it because:
This does not solve the problem we bought chickens from them with the intent of buying egg laying chickens not meat chickens if they dont want to let me return them then atleast give me a refund due to the failure on their part of falsely advertising and selling me chickens that I have to either ********* between 6-8 weeks or let them live and die from natural causes and still loose out on them because I did not want to buy meat chickens I wanted egg layers and the bin they were in was labeled for a bird that is better at laying eggs rather than meat they falsely advertised their bins and caused us to buy meat birds when we thought they were a different breed

Sincerely,

****** ******
Customer Answer
Date: 01/22/2025
I did not consult the store because they replaced a dead chick a few days before and said that when I went there to get a replacement chick that once you leave the store there are no returns for any live animals so I didnt think they would do anything about it
Business Response
Date: 01/27/2025
Can you please contact customer service ************ and a CSR can get all your information to the store management to investigate this situation.
Initial Complaint
Date:01/03/2025
Type:Service or Repair Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My tractor was taken in to have a service . After a week they called and said it was done . I picked it up and when my husband got home ( otr driver) he and my son went to unload it and noticed the cap to the hydraulics was not on and missing . When he called the store one of the managers profusely apologized . Discussing her mechanic as a bully and not real good . The next day when we called to see when we could bring it back we were notified they wouldnt be doing anything to rectify this at all because they had pictures of the tractor when it was picked up and all was well . Fast forward to the weekend when we took it to a tractor dealer ( a certified actual mechanic ) we found out they not only did not replace the cap but there was no hydraulic oil in it at all , the engine oil had not been changed however on my receipt it clearly states it was . Who knows what damage I did driving it the short distance I did with the shoddy unprofessional work they attempted . I will admit to not being nice but I saved for this tractor for several years . Its hard to see 18 k go and circle the drain . Ive asked for information about places to go other than to ******* but no one will help me . **************** is of zero help IF you can get them to answer the phone . I just need a contact for a regional representative . Everything else can play out with litigation .
Initial Complaint
Date:12/31/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We bought a shotgun with a pump from them. A couple days later we tried to use it and pumped it down to three shells and nothing happened and said it had defects. We saw the managers, they were outside smoking. and they asked how they could help us. They said that it was shipped out and be back in 30 days. We went back and they employee said that it is sitting in the back and had not been shipped out. I was excited, angry!
We would like our money refunded to us for the pump shotgun.
Business Response
Date: 01/01/2025
Good Morning there are no details as to why this BBB was submitted. Please contact customer service for assistance.

Business Response
Date: 01/07/2025
Good Morning, unfortunately all firearm sales are final. We do work with the Manufacturer to have them repair the firearm. **************************************************; The store will be notified that they need to contact the customer and work to get the firearm off for repair in a timely manner.
Customer Answer
Date: 01/07/2025
Complaint: 22750161

I have reviewed the business' response and am rejecting it because: We waited and were told the gun was shipped out for repairs yet the last time I went in the employee told me it was still sitting in the back room. I purchased from Rural King, not the manufacturer. It should be up to Rural King to refund my money.

Sincerely,

Crissan Lease
Business Response
Date: 01/08/2025
Good afternoon, after following up with the store, the repair has been completed and the customer can pick up the firearm. The will not be a refund issued due to firearm sales are final. The part was ordered and delivered to the store and repaired. It was not sent to a repair shop or the manufacturer. I apologize if that was not clearly stated to the customer.
Customer Answer
Date: 01/30/2025
I reject their response because:
I don't think they did anything to it. I wanted to know if they put the part in there. I would like to see the receipt for the part and the old part. I believe I have been lied to and I want my money back.
Customer Answer
Date: 02/12/2025
The location of the Rural King is:
********************
*********************
Customer Answer
Date: 03/31/2025
I believe I was sold a defective product and deserve a proper response and for my gun to be repaired. I am asking for my parts back.
Initial Complaint
Date:12/30/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order with Rural King for a large delivery. The order was marked delivered by Fed Ex but I never received the package. I first contacted Rural King and the customer service agent said that they would simply mark the package missing and I would be able to have my items refunded. Later that week I received an email from customer service saying that they were not able to refund me because the parcel was marked delivered by ******. I was given a letter from Rural King to claim the missing package from *** Ex. *** Ex denied the claim due to the fact that 12 items were delivered to the address and my parcel was apparently on the trailer to be delivered. In numerous conversations with the receiver whom Is a school - where Fed Ex delivers each day in the same place - there was no record of my parcel ****** delivered. I returned to the phone again with Rurl **** for the 4th or 5th time and explained my situation and what *** Ex had said and the reason for denying my claim. The customer service agent at ********************** said they were unable to work with me because it was marked delivered. I explained that this was my first time working with Rural King as a vendor and explained that I am an artist and the lost package was my stock for the winter for my work. It was supposed to be delivered on Dec 11. Rural King said they would push my issue to higher up but I have not heard back from them. I am asking Rural King to refund me for my order so I can continue with my art work. I was hoping this would be resolved before the new year. I was hopeful to do business with them but now they are not willing to work with me. I have been trying to resolve this issue since 12/12 and it is now 12/31. I am simply asking for a refund from them for my purchase and I hope to use them as a supplier again.
Customer Answer
Date: 01/12/2025
Hello
I am following up on my original claim. I have made numerous more attempts with the vendor to resolve my issue and explained that in my original call about the missing packing I was told that I was going to be refunded for the loss. Then the following week I was told I was not going to be refunded due to it being marked delivered by ******. As explained in my earlier information *** Ex refused take responsibility for the loss of the package because it was marked delivered . All I am asking of the vendor is to refund me for the $329 that was lost due to my goods not arriving. This is simply good customer service. I have asked to speak to upper management about my loss as the agent I was working with said she was not qualified to refund me and she said she would work on it and that was two weeks ago. They are simply ignoring me now and my requests. At this point I would not recommend working with them as they do not stand by their customer.
Business Response
Date: 01/16/2025
****, we do apologize for this situation that was out of RK hands and we are issuing you a full refund. We were going to reship but could not locate stock to send.
Initial Complaint
Date:12/25/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In February I spent close to $30,000 on an rk25 tractor with r1 tires on it,loader, mower, tiller, grapple, forks. In May I purchased a set of turf tires for $1400.00 so I wouldnt tear up my yard mowing. After receiving them the end of May I put them on. Used my tractor roughly 4 hr. Or 4 times mowing my yard. My right rear tire started spinning on the rim. Contacted RK equipment manager that I purchased tractor from. Sent him video of issues. He said if I needed to contact Titan equipment where tires were from. After weeks of trying to reach someone with information I was told that is an RK issue. Short story for the last 6 months I've received garbage information, with ZERO upcome!!! I have been extremely patient with this. Basically I spent $1400 for wheels I can't use. I am wanting a very extensive discount and a new wheel delivered to me. Rural King has yet to try to reach out to make things right. They commented on my review and asked for information. I immediately followed up with them with more information. And yet again have heard nothing back. **************** is garbage. They could care less about the customers and what they pay for
Business Response
Date: 01/02/2025
I have tried to go out to Mr. ******** location to resolve this issue and he refused to allow me onto the property, he stated that he wanted to speak with **** who is a previous salesman from the store location, that is no longer employed with us. I have his brand new tire on the back of my truck, I am just waiting on Mr. ****** to allow us permission to be on his property to resolve his issue.
Customer Answer
Date: 01/02/2025
**** is now the STORE MANAGER. As I was told he was promoted according to the new Equipment manager ***** at the Washington location.
I received a call at 10:07 stating he (the driver) was on his way to deliver my tire/wheel and pick up the other wheel. I told him that's not going to happen because i wasn't home. He then got attitude with me about not letting him deliver it. I told him when **** (the Store MANAGER) calls me AS REQUESTED and settles the complaint, we can then reschedule. AT NO TIME PREVIOUS DID THEY CALL and ask availability or request times to show up. I am not currently at home and i will not have them show up without me being here. as they don't have access to pick up the other wheel.
I HAVE REQUESTED multiple times to have the store manager call me! With no response.
**** with RK equipment complaint department reached out to me this morning at 8am . I discussed with him the issues. He stated he also had calls and emails to the Washington store and hasn't received a response either.
After the issue with delivery driver I spoke with **** again to inform him of what happened. He said he is still looking into it as nobody got back to him and he wasn't aware of their attempted delivery.
Initial Complaint
Date:12/20/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order No. ******* was placed on 11-29-2024 at 1:49pm for 1 each of item number: ******** - King ****** 8' Professional Box Blade, Green - BB-G-96-JP at $1,359.99 total to be delivered to the **********, ******** store for me to pick up. On Wednesday, December 18, 2024 at 9:27am received an email stating that my order had been cancelled with no reason given or offer of an alternative color of the same.
Business Response
Date: 01/14/2025
I have looked into this and think that while training a new associate they accidently canceled the order. Arena
********** 105 Ops Assistant Store Manager. Since the order was canceled in error payment was voided. Please contact Arena at store for update on arrival and when to go in to store to purchase.
Initial Complaint
Date:11/29/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Went in to purchase a firearm from the gun counter, after spending 2 hours waiting for the employee to get my paperwork done and another 45 minutes after I paid for the gun for a manager to come review my paperwork so they could hand me the gun, I had to walk out without my gun due to a wedding rehearsal. After letting the employee know I had to leave and would be back, he handed me my ID and Concealed License and said okay. When I returned 2 hours later the night manager *** proceeded to tell me that they had my gun but lost my background check paperwork, paperwork that has my SSN and PII that he could not located. Hopefully my information didnt end up in the wrong hands. He then proceeds to get an attitude with me for refusing to do a second background check when I had already paid for and completed the first one that is electronic and good for 30 days and told me to leave and get a refund for the gun I already paid for or do another background check cause he lost my first one. I am also planning on contacting the *** and reporting the loss of my PII and SSN on my background check by this store
Business Response
Date: 12/26/2024
Mr ***** was given the opportunity to get his firearm he had done his 4473 paperwork then left the building and didn't communicate that he was leaving and would be back in a little while so since we didn't know where he went his paperwork was printed as a night job and since it was printed as a night job in order to get his firearm he is required to redo the 4473 paperwork and we had to redo the background check at that time when I let him know he would have to redo the paperwork he stated he will not do it again as he already had done it once I tried explaining it to him and he kept saying he had already done it and after a little bit of him and his wife angrily speaking to me at the gun counter he requested a refund for the firearm and we provided one to him as requested, regarding the lost background check paperwork we never printed the background check paperwork because he left the building so there was no paperwork to be lost and at no time did I state we lost the background check paperwork.-ASM at store 74
Initial Complaint
Date:11/07/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
DO NOT BUY A RURAL KING TRACTOR! WE MADE THAT MISTAKE! THEY REPLACED THE FIRST ONE NOW THE FRAME BROKE ON THE 2ND ONE & WE GO TO PICK IT UP AND FIRST WE HEARD THAT THE WARRANTY DID NOT COVER THE FRAME AND SAID WE OWE OVER $2300! SURPRISE! NOT A WORD ABOUT IT PRIOR AND MY HUSBAND COULD HAVE WELDED IT! NOT HAPPY CUSTOMERS!
Business Response
Date: 11/29/2024
Good morning, the tractor team was to reach out to the customer. Attached is a copy of warranty.
Initial Complaint
Date:11/07/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased two bags of mortar mix, but one was rung up as blacktop patch
Business Response
Date: 11/07/2024
Good Morning, please take your receipt into the store purchase was at an you would be able to be refunded.
Initial Complaint
Date:10/23/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Myself and my neighbor bought RK tractors from pikeville rural king and now can not get filters to service our tractor. Hauled tractor to pikeville rk they didn't change the filter but invoiced they did they do not have not and can not get those filters to do the service. So charged for service filter change with no part number filter in stock to change on my tractor. My neighbor ***** b we'll call wants to service himself and that's when we learn no rural king store in the area has that part number in stock and never have except the ******* ******* store which only has 3 and have only had for less than a month.
Business Response
Date: 10/30/2024
Good Morning, our tractor team was able to locate the filters and mailed them to the customer on 10/25/24.

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Rural King Supply is NOT a BBB Accredited Business.