Reviews

This profile includes reviews for Rural King Supply's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Rural King Supply has 155 locations, listed below.

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  Rural King Supply

  700 Broadway Ave E Mattoon, IL 61938-4671

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  Rural King Supply

  1324 W. Hudson Dr. Litchfield, IL 62056

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  Rural King Supply

  4216 Dewitt Ave Mattoon, IL 61938-6643

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  Rural King Supply

  1410 Veterans Ave Vandalia, IL 62471-3313

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  Rural King Supply

  740 N Market St Waterloo, IL 62298-1070

Review Details

• Review fromPatti B

  Date: 12/11/2023

  1 star
  I bought a ***** and ****** hand gun early October. It did not fire and was faulty. Rural King sent to ***** and ****** middle October. I've called multiple times to get an update 2 months later with no results. Tried calling again today. No answer from any department and several times they disconnected my call.

• Review fromFreda B

  Date: 11/28/2023

  1 star
  Very disappointed in rural king in ********** **. Bought a pair of boots on Black Friday, did not fit, took them back to switch them and they asked me to pay regular price. So if you buy something there better make sure it fits. They have lost my business and I was there 3-4 times a week.

• Review fromRick F

  Date: 09/14/2023

  5 stars
  Was refreshing to be treated like a real person today. Service desk staff helped me and were polite. *** motor man (******) was excellent and had great people skills.

• Review fromAlex L

  Date: 03/14/2023

  1 star
  I bought a weapon through their Rural King website, the FBI cleared my background and was told I could pick up my weapon. However, when I went to pick up the weapon I had already paid for, the employees felt "uncomfortable" giving me the weapon I was cleared by the FBI to pick up and I had already paid for because of the color of my skin. I was asked on several occasions if I had lived in America long? What kind of question is that. I am an American Citizen, the FBI cleared my background, and had paid for my weapon. Despite all of this the employees treated met with disrespect, their attitude towards me was racially motivated, and said they did not feel comfortable giving me the weapon I was cleared to pick up and had already paid for. When I asked for my refund, I was told they did not know how to do that and that I was going to have to call their website to request a refund for a sale they themselves had cancelled. It's disappointing, painful, and heartbreaking to know that my son witnessed the level of disrespect that I was treated with this evening.
  I will never shop at this store again.

• Review fromSteven M

  Date: 01/22/2023

  1 star
  I have to say I’m very disappointed in the service that I received from your company. A few weeks back I placed two orders totaling $350.60. I ordered a total of 11 items on your clearance sale. At no time did it say that the items were out of stock. The orders we completed were PAID FOR through PayPal.I only received 4 out of the 11 ordered. I paid a hefty amount for shipping for these products. I had to reach out to customer service to see when items would be shipped because it had been over a week with no emails or shipped items from your company.
  I then began receiving emails saying items that were out of stock. I went online and saw that many of the items were now back to normal price and still online and in stock ?! The one that stands out the most is the BIG GAME WARRIOR PRO LADDER STAND. for which I had ordered 2 them. Now that I am home I opened the packages and only found muddy back straps (2), dead downwind detector (1). The conversation that I had with your customer service via email, shows that the box should have also contained (1) scent killer autumn formula 24/24 combo along with (2) research center scent killer autumn formula dryer sheets. I did not receive these items or was credited for them.
  To make matters worse the Hawk Ultra -Lite Climber -HC 150 package looks like it was dragged behind the delivery truck all the way from your store!
  Why can I not get two of the BIG GAME WARRIOR PRO LADDER STAND at the same price? They were on the site? Can you substitute two that are close to that one?
  Could you please refund the $15.60 that’s owed to me? I would like to regain faith in your company. I would appreciate a response and if need be speak to a supervisor.
  After several emails with customer service, they still will not refund the money owed (15.60) as will as try to resolve the issues of the missing items that were originally ordered. This company should be ashamed. ***

• Review fromGia H

  Date: 12/03/2022

  1 star
  Upon entering this store we were approached by a young female employee who ask “do you want to get a $50 gift card”? All you have to do is apply for a Rural King Credit card. “You’ll get the card weather your approved or not.
  Now, we did not need a credit card but since we were making a large purchase, we thought why not. Upon leaving my husband to apply so I could shop, I disappeared into the store. Minutes later here he came with the female employee who needed my information. What she didn’t tell us was that we BOTH had to apply to get the $50 gift card. Now I was not REALLY interested, but I did it so I could continue on with my shopping. After finding out that he didn’t qualify, which I will NEVER understand, my husband ask for the gift card, and she changed her story saying “oh well that was ONLY IF you were approved”! That is an absolute lie, that is NOT what we were both told.
  I do not know the young females name but I do have her phone number IF you want it. She actually TEXT me to tell me that I was also NOT approved. I think this employee should be reprimanded for her actions.
  Thank you,
  Mr & Mrs ****

• Review fromKen T

  Date: 10/14/2022

  1 star
  I ordered several clearance items that the web site said were in stock and could be shipped to my local store. They were never shipped and the order was automatically cancelled about a month after I ordered. I put reviews with this information on their web site and they appear to refuse to have them show up, since the review is not good. They should not be allowed to limit out bad reviews. I also tried to get items they had advertised on-line at a price, but when we tried to get them for that price at the store, they said there was a mistake. The "mistake" was on the web site for over a week. They first denied that the price was on the web site, then acknowledged it when direct evidence was presented, but said they would not honor the price because they have a disclaimer saying if they make a mistake they will not honor their mistakes. I will never look at their ads again and would like others to know that you can not count on this retailer not pulling a "bait and switch" tactic on you.

• Review fromChris H

  Date: 09/03/2022

  2 stars
  Bought a side by side in Feb. of 2021. Had to have engine replaced in June of 2022. Had to take it back because it was stuck in high gear. Have to take it back again because it's stuck in high gear.

• Review fromLewis J

  Date: 09/02/2022

  1 star
  I ordered a gate from thier website and day before delivery got email saying they canceled order because of inventory mistake but they do have them in stock at store and on website order placed August 5 and the canceled on September 1 delivery date was September 2

• Review fromJoshua H

  Date: 08/12/2022

  1 star
  They sent me a rifle that did not have a removable side-baffle break when the one I ordered specifically stated that it was removable. I contacted customer service and they were extremely rude and repeated the same line over and over that "since I received the rifle I had to take it up with the manufacturer for warranty" and did not back up their sale in any way. I called the the manufacturer and they said exactly what I thought they would that I need to take it up with RKguns since I bought it through them. They advertised something that they didn't provide after I paid for it, should be false advertising or straight fraud. Absolute garbage.