We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Machine Tools

Chervon

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Machine Tools.

Complaints

This profile includes complaints for Chervon's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Chervon has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 204 total complaints in the last 3 years.
    • 48 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/15/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I own several EGO lawn care products that are all registered with the company. I heard somewhere that EGO has a recall on their hedge trimmers due to it starting on its own and lacerating people. Although I'm registered, EGO never notified me of the potential danger. I went to their website and filled out a form with my hedge trimmer information. The form says somone will contact me. It's been almost 2 weeks and nobody from EGO has contacted me. In my opinion, *** has been derelict in their responsibility to the consumer.I need to use the my trimmer and am hesitant to do so now. I'd like an immediate and timely repair of replacement of my product with a new one of equal or better characteristics. In addition, I'd like a full admission from the company of it's bungling of this safety issue and an apology across all media forms.Thank you.

    • Initial Complaint

      Date:06/14/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Initiated warranty claim on May 23. The *** mower is inoperable and will not turn on. It was purchased in **************************************************************** the 5 year warranty period. We drove 2 hours & 90 miles to drop off the mower at Northern Tool ************, ** repair shop. The repair shop charged us $60 to evaluate the mower. When we called for an update to see if the repair had been completed later in the week they told us they wouldnt be able to even look at the mower for 3 weeks. We have spent $300 on mowing services and repair shop payments while attempting to contact *** for an acceptable resolution. This is unacceptable and will now have cost us more than purchasing a new mower. I am requesting a full refund or replacement mower. I have called *** six times and they have escalated this to a supervisor 3x and we receive no communication. We need a more immediate resolution as this experience had been of great financial detriment to our family.

    • Initial Complaint

      Date:06/13/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive bought three power tools from EGO. I have tried to contact them with the customer support number they have on the website. The battery and charger are not working properly, and it says on the website to contact them for a replacement. Ive been calling the number for a solid week and many, many times a day. All I get it a fast busy signal. All I want is for them to hold up to their warranty program. I have also written them on the customer support procedure. Ive gotten no response. Im complaining because I have no idea what to do next to get my issue resolved. Im not sure what the problem is for having reputable battery tools, especially with long warranties, yet terrible customer support. Thank you,*******************************

    • Initial Complaint

      Date:06/04/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I spoke with technical support on 5-24-2023 and found the battery to a mower I bought on 6-12-2022 was bad and still under full warranty. I have called many time ( case no Case Number: ******** Date created: 5/24/2023 1:53 PM Case Type: Warranty Order )I can not get anyone to help with getting the replacement part. They just keep telling me they are working on getting it shipped. It is not a out of stock problem they just cant get it to together to ship the part. If they can not back the warranty then they should refund my money for the product and I will buy another brand. All I am asking is for the warranty battery to be replaced.I have asked for a Supervisor but they will not ever let me speak with one. Please help.

    • Initial Complaint

      Date:05/31/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought an Ego power trimmer 2 years ago. The product comes with a 5 year warranty. I called tech support to trouble shoot an issue with the auto load not working. After exhausting options with tech support, they said they would send me a new trimmer head. After I got off the call, I got an email saying they would not be sending me a new trimmer head, and are trying to get out of covering their product. I have attached a screen shot of their email where they acknowledge agreeing to send a new trimmer head, and then they reneged.

    • Initial Complaint

      Date:05/31/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company offers a 5 year warranty on their lawn mowers, On May 9th my mower stopped running and I called the warranty department. I explained the mower just stopped working the batteries were fine it was something with the mower. They said that I had to drop it off for service and as long as I got it into service before the 21st the warranty would still be honored. I dropped it off on the 12th of May. I called a few days later to check on it and they said the motor was bad and that they had to order a new motor. I called yesterday May 30 and the shop said they were still waiting for the part and they don't know when it will come in. I called EGO and the customer Service woman told me I was past the warranty date and that they could not replace the mower. REALLY??? It has been in the shop before the warranty was up. She said that there was nothing she could do and pretty much I was out of luck. It is not my fault that the shop is waiting for the company to ship the motor replacement. I got it in before the warranty was up.

    • Initial Complaint

      Date:05/30/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried to use the warranty for an item I bought from them and when I went to register the claim they made super difficult, I finally was able to gather the proof of purchase (item was a gift and it broke after 4 times using) they said the place I bough from as not an authorized dealer. The business claim that they offer 5 year warranty, the product MFR date is 3/2022 and they do not want to honor their warranty. Item was purchased on Amazon and there is no way you can know who is an authorized dealer or not. When I initiated my claim they said if I have the receipt they would honor. I went above my means to gather the receipt for them to decline my warranty.

    • Initial Complaint

      Date:05/19/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The string trimmer I purchased from ego less than a year ago broke due to a manufactures defect. They continued to claim it was accidental damage when it was not. It broke during use. I would like them to replace it as it has had multiple issues since initial purchase including but not limited to: battery not charging or holding a charge, the string not being released by the head properly, the auto loading function not working properly, and the string trimmer snapping at the connector when tapping lightly on the ground (per manufacturer instructions).

    • Initial Complaint

      Date:05/19/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My EGO self propelled mower has a problem. The self propelled stopped working. *** had me take the tool to a Staten Island repair shop (I live in **) which I did. After almost 5 weeks and a couple of calls to EGO the shop contacted me to pick up the tool. When I arrived for pick up and tested the tool it was not working altogether. I left the tool and called EGO again. I also explained that so far I spent $160 to have my lawn mowed. They said they will escalate and that was the end of it, I am still waiting (we in the sixth week of the "repair"Thank you for your recent call to EGO customer support on April 12, 2023 ! We are sorry to hear you are having issues with your tool.Based on the current symptoms of your tool we find the best solution at this time is for you to take your item and have it reviewed by a technician at one of our authorized EGO dealers. We have generated a case in our system to approve your service referral 01491946.When bringing your tool into service we advise that you also bring your battery with your tool as well, this will allow the technician to more easily evaluate and determine root cause.Below is the warranty status of your tools Product NameProduct CodeExpiration DateSerial Number CH7000 700W ChargerCH70002025-03-29NCH05211173637x BA5600T 56V G3 4P 10Ah BatteryBA5600T2027-03-29NBA11211173637x LM2150SP G3 21in Flagship lawn mower Bare ToolLM2150SP2027-03-29NLM15211173637x Tool is presenting the following issues: self-propelled not working EGO has approved to cover all repair costs related to a manufacture defect as long as the item is within warranty.

    • Initial Complaint

      Date:05/18/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      April 9, 2023, I pre-paid $70 inside the store on below Chevron gas station:Station ID: ****** RETAIL OUTLET # ****** *************************************************** Phone: ************** Late, I found they charged me twice, one is $50, and the other is $70. Called gas station, employee asked me to call Chevron customer service.Called ********************** customer service on April 18th and got case number ********. Today get an email from them, told me they could not reach station manager and asked me to contact gas station. If Chevron could not reach gas station manager, how can I reach him/her?As this is Chevron gas station, Chevron has responsibility to solve it.

    Chervon is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.