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Business Profile

Machine Tools

Chervon

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Chervon's headquarters and its corporate-owned locations. To view all corporate locations, see

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Chervon has 6 locations, listed below.

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    Customer Complaints Summary

    • 204 total complaints in the last 3 years.
    • 48 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/18/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought and *** electric lawn mower last summer. When I went to mow the grass for the first time this year it wouldn't start. Took it to the repair shop designated by *** under warranty on 05/03/23. That shop indicated they don't do the repairs they would have to send it to one of their other facilities. Called three times to inquire on the status, and after the third time the repair shop said they didn't have it. I've called *** customer service a minimum of 7 times to get this resolved. They fail to call back and each time I call they simply tell me it's been escalated. It's been 45 days of complete and utter frustration. I was paying a lawn service for the first couple of mowings which was fine. I did tell customer service that if I didn't have resolution by 05/05/23, I would go purchase a new *** lawn mower and they could deal with the return if they couldn't make me whole. They didn't care and I continue to not have an answer. I've spent money on lawn service, countless hours on the phone during my work schedule, and have purchased another lawn mower which I plan to return within the allotted 30 day return policy (which I'm sure will be a fiasco). After this experience, I don't want to own their products, but I had no leverage except to purchase their product again and at least force them to deal with a return. All I want is reimbursement for the new lawn mower and they can deal with my old lawn mower that's *** for 45 days.

    • Initial Complaint

      Date:05/13/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought one of these at Lowes this week, my 3rd ego mower. I got it home and wanted to try it out on a few leaves left over form fall. No grass yet as its just starting to get going. I had it set high and just wanted to clean up a bit. Make it 5 seconds and the mower died, indicating overload FROM A HANDFUL OF LEAVES! I tried it many more times and it just kept overloading, sometimes over nothing at all. I took it back to Lowes and got another, SAME EXACT THING AS THE FIRST ONE! I called ego and after holding for an hour I choose the keep your place in line call back option. No call back. Tried again the next day this time determined to stay on hold till I got someone, but after almost 2 hours I gave up and choose the call back option again. I finally got a call back a few hours later. They told me it was a known problem and there was nothing they could do about it, that all ****s were affected. I asked if they were going to fix it and they said they didnt know. They then offered me the **** mower (same one as my three year old mower) and a free trimmer. So an $800 package to make up for my $1000 purchase, needless to say I passed and got my money back at Lowes, where the manager, upon finding out what I experienced, went and put return to manufacturer stickers on every one they had in stock.

    • Initial Complaint

      Date:05/09/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a brand new ego battery in july of 2020, immediatly registered the product online to activate my 3 years warranty. I am now having issues with the battery and EGO is telling me that my warranty is in fact not valid.

    • Initial Complaint

      Date:05/05/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Just purchased a EGO + 530cfm blower from ace hardware in ******** **. ****** to fill out warranty card online and when i get to the battery serial number it doesn't match what they're telling me it should be ! I called Ego customer support and stayed on the phone and listened to a recording for over 25 minutes. I hung up and called again and was on another 17 minutes, and finally pressed zero for an automated call back that i never got ! I think i made a mistake buying an EGO product ! Not a good way to run a business !!!

    • Initial Complaint

      Date:05/04/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      WE have had a a ego 21 inch self propelled lawnmower still under warranty call ************** for no one to pick up no email address avl We have done all the troubleshooting and you still have to go over lawn to do a double cut. If you go over only once it misses so many spots it is not funny. This model LM2100SP EGO 56 V ***LON 21 INCH MOWER (SELF PROPELLED) ORDER DATE 2022-06-06 was to replace This model is not satisfactory for cutting the grass

    • Initial Complaint

      Date:05/01/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased the *** Power+ Lawn mover (over 24 months ago). It was purchased NEW (used) private seller. Upon purchase, I successfully registered the product with ***. Provided ALL of the necessary requested information. Recently, I've been having issues with the battery life (lasting only 20 mins). I called *** for support, they were unable to replace the battery due to the purchase type. This was not an issue upon registration. I followed ALL of the procedures during registration with no indication of an issue with ***. I'm simply seeking a compromise and the replacement cost of the battery.

    • Initial Complaint

      Date:04/29/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a lawnmower a year ago and suddenly the charger stopped charging. Called customer service numerous times with hold times of over 2 hours, left call back numbers and no response. Plus they dont have an online method for filing a warranty claim and no way of emailing. The product has a 3 year warranty

    • Initial Complaint

      Date:04/21/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      EGO power+ LB6504 650 CFM leaf blower - we had the unit for ~**** months. We came home after plugging in the charger to the house smelling like an electric fire had started or was about to start. We check the attic and crawl spaces and we did not see smoke. We tracked the smell to EGO charger and battery - we move both units out of the house and then had to open the windows in the house for well over 60 minutes to try to some of the smell out of the air. Smelled pretty toxic. Disappointed in the quality of the charger and battery.Purchased for Xmas gift 12/21 via Amazon. Replacement would be nice but still a bit shy on mfg due to the issue noted above. Feel like I am in spot as I own a power washer and tree trimmers. Maybe throwing them on *****

    • Initial Complaint

      Date:04/19/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My two-year old lawnmower has in the last 6 months needed its wiring cord replaced as well as its battery port (as this always showed overheated). This should not happen for a lawnmower this new, considering it is a residential lawnmower with only average usage. The warranty process is inconvenient and insufficient. I would like a new lawnmower and battery to resolve this or else I will seek financial compensation. My initial order number was *********. From Lowes. Model number LM2135SP

    • Initial Complaint

      Date:04/14/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      EGO self propelled power lawn mower. Self propelled function on my EGo LM2100SP mower stopped working after one year. Impossible to get thru to EGOs customer help center *************). Wait times over an hour and they dont call back when automated prompts tell you to leave your number. This means Zero customer service. Am done with EGO.

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