Complaints

This profile includes complaints for Chervon's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Chervon

  1203 E Warrenville Rd Naperville, IL 60563-1461

• 

  EGO Customer Service

  120 Ionia Ave SW Grand Rapids, MI 49503-4195

• 

  Skil Power Tools

  6955 Creditview Rd Mississauga, ON L5N 1R1

• 

  Chevron

  5331 Veterans Memorial Pkwy Lanett, AL 36863

• 

  Chevron

  101 Sand Bar Ferry Rd Augusta, GA 30901

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/11/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased three EGO Products - Lawnmower 4/11/22 - Snowblower 8/22/22 and Chain Saw 2/14/2023 - three of the 4 batteries after one use on the snowblower and Chain saw will not charge at all - the mower was used all summer last year - with it not working 1 year from the date of purchase.I have called ***************** asked for a call back - via their automated system. Got a call back and was placed on hold without ever talking to someone. Called and left a voice message for a return call - no call. Waiting on hold for 1 hour without anyone picking up the phone. All items are under warranty and I expect replacement immediately.

• Initial Complaint

  Date:04/05/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an EGO Z6 electric zero turn mower that includes 4 batteries. Recently, the batteries stopped holding their charge after being charged to 100%. The batteries will lose approximately 5% charge per day by just sitting in the lawn mower.This is clearly a defect that affects the functionality of the lawn mower and the advertised mowing range.EGO support declined my case and stated that this is a normal "wear and tear" behavior which is not covered under warranty.

• Initial Complaint

  Date:04/03/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a Skil drill from Menards less than a year ago, and it has a manufacturer warranty of 5 years. It stopped functioning as its supposed to now. Called Skil directly and was told it definitely lands under the warranty so they would ***** a new drill to me right away and I would receive it within a week. A week went by, no drill. I called Skil directly again and was told the same thing, to expect the new drill in a week. Second week, no drill. Called and was told they don't know why I haven't received the new drill yet but it should be coming to me in a week. Again another week went by and no drill. I called Skil again to express my frustration here, this has been ongoing now for a month now, with no replacement drill. I am beginning to believe there will be no drill replaced and the 5 year warranty is just fabrication.

• Initial Complaint

  Date:03/31/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought EGO Snow Blower 56V Model SNT2400 in November 2021. I have had is***s with the shoot since time of purchase. It was not assembled properly to the base. Ace hardware fixed that is***. The handle that turns the shoot from side to side always was very stiff and would not turn the shoot side to side. I had to use 2 hands to get it to turn in 2021 winter season. In the 2022 season, the handle would not move at all. *** suggested an adjustment which still did not work. ACE Hardware in ********* refused to help anymore. I have been working with EGO since 2021 to get this machine working properly. I could not *** it at all in the 2022 winter season. I have gotten no cooperation from EGO other than an email with instructions to "defrost" the cables. This makes no sense since it is a snow blower and should not have leaks in the cables that would freeze. I am 72 years old and could not take this machine apart to do their ridiculous fix. It is a constant put off and they have no service centers to get this machine fixed. I have a second EGO snow blower that up to this point has worked ok after adjusting the tension on the shoot cables.

• Initial Complaint

  Date:03/07/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an Ego Nexus about a year ago and recently had problems with it. The screen is locked up and I can't do anything with it. I contacted Ego last week and an agent picked up and said hello and started typing. He kept telling me please hold on for a minute. He never asked me a single question. This went on for about ten minutes. He then asked me what was wrong and I told him the screen seemed to be locked. He then said I see you received it as gift, you can't get this serviced without a proof of purchase. I informed him that I received it as a gift and the date of manufacture on the unit was October, 2021 (well within the three year warranty). He said that didn't matter and that I would have to pay for service. I then decided to try another agent this week and this girl asked me a question... Put me on hold for few minutes, then came back and asked another question..put me on hold for a few minutes.. then came back on. This went on several times.. Then she said this will need serviced but you have to pay. I said the date on the unit is well within the 3 year warranty period. She said that didn't matter. I think this is absolutely terrible service. What am I suppose to do if I received this as a gift and no longer talk to the person that bought it for me?? Why do they put the date on the unit showing date of manufacture if they aren't going to honor that it is within the three year warranty period. I simply wanted this unit repaired so that I could use it again.

• Initial Complaint

  Date:02/23/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: November 11, 2022 Amount of money: $1,413.74 *** Electric Snow Blower. Stopped working under warranty. This blower is known to have a weak motor drive. The business committed to provide review by a technician at an authorized *** dealer. The authorized *********************************, where purchased, or an alternative independent machine shop. Both locations provided by the *** warranty department was unable to provide the work to repair. The nature of the dispute is the length of time, over 2 months, for the warranty department to finally decide and ship a new snow blower. Had to purchase a new snow blower due to the immediate need. Too many calls to the *** warranty department. Was put in between ***, *********************************, and the independent machine shop.Many case numbers were provided #********, #********, #********, #********. Upon asking the warranty department why a new case number was created on some calls? Was told the prior three were entered incorrectly but was assured the final case number was correct. At this point received a call from a Manager and was given a direct phone number. Feeling this should get some resolution many more phone calls to all three parties continued with no resolution. At one point the owner of ********** asked if I had heard anything from *** that he could not get *** to answer his calls or requests for callback. The Manager of *** warranty's final call stated the independent machine shop mechanic was told to scrap the broken snow blower and for me to go and pick up my batteries. A new snow blower would be shipped. I stated at this point I did not want a replacement because I had to purchase a new snow blower and wanted a full refund. He stated that was not possible. Was told if I sell it the warranty is not transferrable. Received the blower the second week of January 2023. I cannot afford to own two snow blowers. I want *** to have the new blower, still in box, shipped back at their expense.

• Initial Complaint

  Date:02/23/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  EGO Case Number ********. I purchased an EGO Snow Shovel Package for $399 on November 4, 2022. I used it once and the shaft internal parts broke so that the snow shovel's rotating head won't work. I have tried to obtain a replacement for the last two months. They take my call, say they will investigate, send me an email and then never call back. I have called every week for an update and there is none. This week company representatives escalated my complaint and indicated they would resolve it in 48 hours. No resolution is in sight. I am asking for help. I have really tried to work with this company, but I cannot get any resolution.

• Initial Complaint

  Date:01/27/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a faulty EGO lawn mower battery. I called EGO **************** and a woman walked me through some trouble shooting issues. Then she gave me directions on what to do and to document after I fully charged the battery and began mowing. I did everything, documents, even with photos and sent it in to them on December 17, 2022. (Case #********). On December 30th I sent another email with all the documentation and photos. I've not been contacted one time since I sent info in on 12/17/22. I followed up again Janaury 12, 2023 with all the above email and photos. No one will call me or return an email. I would like a new battery for my mower.

• Initial Complaint

  Date:12/19/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Product and **************** are awful: Lawn mower product LM2135SP doesn't always start especially if you take a few minute break between cutting front and back lawns. At times taking upwards of 20 minutes to re-start OR cause me to go use my 18 year old ******** lawn mower instead of wasting more time. The sensor in the extended arm where the locking connection is a poor and bad design. If it is off by a hairline it will not power u (there is play/lag in the arm at the connection point even when locked in place, making the product useless. The cutting is less than desired w/ leaving center ridge line no matter the speed you operate at and no matter the amount of overlap from one cut path over the next cut path and all within proper cutting heights. Mulch clipping discharge is inadequate as well. **************** operator was just that someone answering a call and providing very little service or options. I purchased this from ***************** in Commerce, ** who is an authorized dealer and service provider yet Ego CS states this dealer can't service the product only sell it and I would have to take it to Altaquip ******* in *******, ** which appears to run under a different company name. I wouldn't have bout the product if the shop couldn't service it. Taking it elsewhere to be serviced as Ego CS rep requested will only present another layer and problem in the chain towards resolution. Asked to speak to someone higher up at Ego and the Ego CS rep wouldn't with only stating the process is to take it into repair shop to proceed. I don't want a repair nor a replacement just my money back so I can move on and away from the company and their lousy products. Wouldn't mind returning the sting line trimmer and the blade stick edger as well. I would appreciate full refund and full disassociation from the Ego Power ***************** and their products.

• Initial Complaint

  Date:12/16/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As a returning customer, I purchased an EGO ******* string trimmer from ****** in ****, ** on 3/4/21. Straight out of the box I had issues with the trimmer line getting pulled in while using the unit. Over the next few months, I went back and forth with customer service several times and followed through with all of the troubleshooting steps which unfortunately did not resolve the issue. Finally, *** suggested I replace (at my own expense) the compression spring in the unit. I ordered the spring (code: EGO-**********) from Parts Warehouse (as per EGO support) but this did not fix the issue. I once again called EGO customer service on 9/16/22 and was told I would need to buy a new head unit, which was over $50. I escalated my case to a manager who granted a one time exception and had the head unit (EGO Power+ ********) mailed to me at their expense. This also did not resolve the issue. Ego finally relented and referred me to their local service center. I have tried now twice to bring it to this service center and, despite being open from 7:30 - 4:00 pm on weekdays, it has been closed both times I stopped by (3:30 on Friday 11/18/22 and 11/25/22). The warranty on this unit is 5 years and EGO is not standing behind their product. I have tried every troubleshooting method on about a dozen customer care calls, replaced two parts, and spent probably about a dozen hours with customer service on this. I am asking for is a replacement unit or a credit sent to me so I can exchange for a new unit.