Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/24/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 08,2023 I purchased a Harley ***** kit. I received a lot of unsafe welded material. I wasted $ ******* or I can spend an additional $ ****. Or more to have it reworked to be safe.

  Business Response

  Date: 05/01/2023

  After receiving the complaint our parts and warranty team reached out to *************************** and after speaking they came to an agreement to keep the item for a discount.

  Customer Answer

  Date: 05/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/20/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order date: 08/06/2022 Order#: ***** Shipping to: ********************* Cost of golf cart: $7,354.90 We have been in contact with this company that sold ** the golf cart. The brake system failed (brake pad fell off, the cart would no longer start without proper brakes, not driveable) after owning the cart for 3 days, clearly an issue with the golf cart being assembled poorly. We contacted them to see if they could offer a replacement part so we could fix it, and they told us the parts were on back order. We have continued to contact them since August, and they will no longer respond to our e-mails. We have contacted other establishments and cannot get replacement parts from anywhere else. We have been making payments on this golf cart for months without being able to use it.

  Business Response

  Date: 04/28/2023

  Hi *********************,

  Very sorry for extended wait time on the brake assembly. I have been in communication with the manufacturer since receiving this complaint to make sure they get this part from ***** and send it out to you. I am not sure why they haven't done this yet since the part was paid for last year and was suppose to ship to you once back in stock. Today 4/28/23 they have informed me they will me receiving the part Friday or Monday and will ship it out the next day. The moment they have the tracking numbers for me I will email those to you.

   

   

  Customer Answer

  Date: 05/04/2023

   
  Complaint: 19960039
  
  I am rejecting this response because:
  Even after responding to this BBB notification saying that they would provide an update and tracking number on the part by either Friday or Monday, and here it is Thursday (one week later), there is still no response or communication. It is evident this company takes money and leaves people high and dry at the first sign of trouble. The lack of customer service, or even communication is appalling. When I first entered a ticket for service with them, they responded with a lot of enthusiasm, sadly after 6 months of being dragged along I have realized they have lied and continued to avoid me in hopes that I would just forget the problem and go away. I only wish I could warn others about this company so that they can avoid the trouble I have been through. 
  Sincerely,
  
  *********************

  Business Response

  Date: 05/04/2023

  The part was shipped out Monday 5/1 as promised in the response, on 5/2 you were emailed the tracking info, and the part was delivered on 5/3. I
  have attached the proof of delivery from *** to this response. You can also find the proof of delivery by going on www.ups.com and use the tracking number 1ZWE00100396337251.

  Customer Answer

  Date: 05/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:04/16/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ON FEBRUARY 21, 2023, I PURCHASED A HARLEY ******** ROCKTTEER OLD SCHOOL BIKER SIDE CAR MOTORCYCLE SIDE CAR KIT. VALUE WITH SHIPPING AND HANDLING $2823.90, ***** #G751494. THEIR WEB PAGE ADS SAID THAT IT FITS ALL HARLEYS AND THAT ALL MOUNTING HARDWARE IS INCLUDED. ON THE ***** RECEIPT IT STATES THAT SOME ASSEMBLY MAYBE REQUIRED (SEE ATTACHMENT) DIDN'T SAY THAT I WOULD HAVE TO FABRICATE MY OWN PARTS. EMAIL ATTACHMENTS ARE INCLUDED AND THE PROBLEM IS THAT THE SIDE CAR KIT CANNOT BE ATTACHED TO MY HARLEY ************************** IN THE EMAILS WITH *** (PARTS MANAGER FOR GSI) HE BASICALLY SAYS I HAVE TO MAKE MY OWN PARTS. SINCE THE SIDE CAR CANNOT BE USED FOR IT'S INTENDED PURPOSE I WANT TO RETURN IT FOR A FULL REFUND AND FOR THEM TO PAY THE SHIPPING BACK TO THEIR FACILITY.

  Business Response

  Date: 04/24/2023

  What *** was saying is the kits come with universal mounting hardware and that hardware will need to be fabricated to fit each customer's different bike, not that you need to make all new mounting hardware. Today 4/24/23 we have received the return for the sidecar and a refund for the item is being processed. Please allow a few business days for the refund to reflect on your account. Thank you. 

  Customer Answer

  Date: 05/03/2023

   
  Complaint: 19942372
  
  I am rejecting this response because:

  Hi, I have not received payment for the returned sidecar, and they have not contacted me at all
  
  Sent from *****************
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 05/05/2023

  The refund has now been completed and you have been sent the refund receipts to your email address.

  Customer Answer

  Date: 05/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

  I do want to add however that I am extremely satisfied with your response and your timeline. It was just incredible.

• Initial Complaint

  Date:03/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a Mini Jeep order # ********************* # ****** on **/**/******** engine on the Jeep blew a gasket - confirmed that the engine was assembled incorrectly. This was only used for less than 2 hours before it blew the gasket. We purchased an extended warranty. We have called, emailed, and waited on hold to get this resolved. The company refuses to correct the issue, even though we have purchased a warranty. The parts department sends the wrong parts and does not answer emails or phone calls. We have tried for weeks to get this resolved. We paid over $4,000 for this Mini Jeep. We just want the Jeep to run like it should.

  Business Response

  Date: 03/31/2023

  Since *************************** has made the warranty ticket to let us know he was having trouble the parts team has answered every call and email. ***** asked for replacement gaskets which we have already sent but after receiving them he is stating they are the wrong size. We asked ***** for the measurement of the original gaskets so we can send out the correct size and as of 3/31 this is where we stand. In no way are we dodging the ********* calls and emails and we have already sent out some parts and we will continue to assist them until the problem is resolved. 

• Initial Complaint

  Date:03/13/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PAID $2,848.95 FOR NEW WHIRLPOOL JETTED MASSAGE CORNOR TUB WENT TO ADJUST LEGS TO LEVEL FOUND THAT STAINLESS STEEL FRAME 75% UNWELDED WHAT WAS WELDED WAS DONE POORLY AND HAD SECTIONS BURNED THROUGH CAN'T BE REPAIRED SPOKE WITH **** REFUSED TO TAKE BACK BECAUSE REMOVED FROM BOX, WANTED ME TO WELD IT I HAVE BEEN WELDING MOST OF MY LIFE AND BECAUSE OF BURN THREWS THERE IS NOTHING TO WELD TO. THIS IS SUPPOSED TO BE NEW EQUIPTMENT

  Business Response

  Date: 03/17/2023

  Unfortunately since the item is fully assembled and without packaging the shipping company will not pick the item up for a return. The steel in question does not hold any bearing to the structure of shower nor does it stop the unit from working. It is also under the tub which is never visible after installation. ************* informed us he was a welder and **** offered him compensation if he wished to do it himself which he denied to do. **** then offered to pay to have someone in his area to do it but ************* denied to get anyone to take a look at it and informed **** he will do nothing to help then ended the call. We are still willing to compensate either ************* or another welder to fix bar. 

  Customer Answer

  Date: 03/18/2023

   
  Complaint: 19590040
  
  I am rejecting this response because:  (1) Unit  was carefully  unpacked and saved  since then has been repacked and secured on original pallet ready for pickup  (2)  If welding is attempted equipment would be considered altered  and no longer returnable  plus the burn threw leaves no metal to weld in sections and would have to be altered  we received this new and should not have to repair . (3)  the  stainless steel structure is the main support   the leveling legs and pump are mounted to it  with additional weight of water at approx  8# per gallon  structure will not survive.    companies argument is  completely invalid  in every aspect . i have also contacted mo. attorney generals office  but would prefer to avoid pursuit of this further . unit is in new condition and ready for pick up   and been store in my climate controlled warehouse  . i have since purchased and received another unit  therefor exchange is not an option . again request full refund  sincerly  ******************* leave 
  )
  Sincerely,
  
  *******************

  Business Response

  Date: 03/20/2023

  If the item is packed and ready for pick up that is all we needed. We will be very happy to pick it up and get it returned. I will have **** contact you today 3/20/23 to go over the details needed for the return. Thank you.

  Customer Answer

  Date: 03/20/2023

   
  Better Business Bureau: as  of 9:35 pm cst  i have not yet heard from **** as i was told   these terms are acceptable to me as long as i receive full refund with no restocking fee and no shipping costs  do to the condition of product delivered before item is picked up because of the difficulty in resolving this matter when this is done i will cease all further actions against company  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:03/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a tub shower combination january 2023 was to be delivered the first Tuesday of February. It never arrived I contacted safer wholesale they claimed it was returned to them due to a shipping error. They charged me 486 in shipping to send it again. I had no choice since they wouldn't give me a refund. It was to be delivered last Tuesday. The shower and tub is still not here. I called them today and they once again are blaming the shipper. I called the shipper they claim I didn't answer the phone which is not true. I believe T force shipping abd Safer Wholesale are running a scam together. Neither will refund or deliver my purchase abd keep living to me to keep me hanging on. I want my money back for the full price of the unit I ordered and the two times they charged me for shipping. Thank you.

  Business Response

  Date: 03/13/2023

  The item was not returned for a shipping error. When TForce called to schedule the delivery on 2/8/23 they were told by ******* that she did not want the item. Attached is the email confirmation with TForce about the shipment. After the item was returned to us, ******* called about either a refund which would be minus the shipping and restocking fee or to pay to have it shipped back to her. She opted to have the item sent back out to her. On 3/7/23 TForce again tried delivery and no one was there. The driver brought it back to the freight service center. They have again set up another appt for tomorrow 3/14/23 between 1pm-5pm. Also attached is the tracking for this new delivery with time stamps of everything I mentioned. Please make sure someone is at the delivery address tomorrow between 1pm-5pm to sign for the package. 

   

  Thank you 

   

  Saferwholesale.com

• Initial Complaint

  Date:02/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Rover Golf Cart in August of 2021. Unfortunately the trunk lid and hardware to put the trunk lid on was not with the cart. I had to assemble the cart. That was ok even though I thought it was coming ready to drive. Safer company people keep saying we will send it ASAP. But its been a year and a half. Still no hood. They have put me on hold for long periods of time and literally hung up on me. I have been kind and polite and very patient. I just want the trunk lid to the Rover golf cart. Thank you so much.

  Business Response

  Date: 02/23/2023

  We are extremely sorry for the long wait and I completely agree you have been very patient. I have contacted the vendor that was suppose to ship that back in August 2022 and they could not give me an explanation on why it was not. They put a hot rush on the shipment now and it looks like it was delivered yesterday 2/22/23 using ups.com with the tracking numbers - 1ZWE00100396735839. Once again we are very sorry for the delay and appreciate your patience. 

   

  Thank you

   

  ********** 

  Saferwholesale.com 

  ************

• Initial Complaint

  Date:02/12/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Seller lied to me in regards to purchasing a motorcycle stating first that the item was outta stock and then on another attempt to purchase same item i was told they dont even sell the item in question and when in fact online shows the motorcycle as being in stock and in fact on sale till the end of the day.

  Business Response

  Date: 02/14/2023

  We are very sorry for the inconvenience ************ and we certainly wish all of the items were 100% available at all times. With drop ship items we will keep them on the site even when out of stock since we are able to take preorders on them. If you can kindly reply with which item you were interested in purchasing I will be glad to either let you know when the item is back in stock or if the item is discontinued I will gladly have the item removed from the site.  

   

  Thank you 

  Saferwholesale.com 

  ************

• Initial Complaint

  Date:02/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Advertised a 23 inch wide seat and the sent a 20 inch wide seat and will not send us a return shipping label. Sales person said to return if unhappy. I do not feel that a they should advertise a wide seat which is needed for my handicapped wife. I just want to return the product to get one that is acceptable

  Business Response

  Date: 02/10/2023

  Unfortunately I have to disagree with you ***********. I have went through our listing for the Move It **** electric wheel chair and we do not mention a 23" seat or a 20" seat anywhere on our site. The only specification we give for that is the width from armrest to armrest being 18". I have seen this issue before where a customer was looking at a few different wheelchairs and mixed up the dimensions between ours and the other company's, maybe this could be the issue. 

   

  You can find the listing here - ************************************************************************************************************************************

   

  If I am missing something on our listing saying it is bigger than that please let me know so we can correct it. If you need to return the item I will authorize a return per our terms and conditions which will include fees for the shipping and restocking. Please contact **** at ************ between the hours of 8am - 3pm cst to set up the return. 

   

  Thank you 

  *****************

  Saferwholesale.com 

  ************

  Customer Answer

  Date: 02/17/2023

   
  Complaint: 19329645
  
  I am rejecting this response because I  feel I am not responsible since the phone person said they had the right size chair and if it was not right they would take it back.

   

  Sincerely,
  
  *******************

  Business Response

  Date: 02/23/2023

  As I stated in the previous response, I have authorized a return on the item and you just need to call **** at ************ so he can assist you on the return. 

   

  Thank you 

  Customer Answer

  Date: 03/05/2023

   
  Complaint: 19329645
  
  I am rejecting this response because: Their sales person told me they would take it back when we made the original order.  When I call **** back they want to charge me shipping and restocking fee which is unacceptable. They evidently are not going to change their mind and neither am I.  I want to claim to remain on their listing as unresolved
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:01/30/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 10, 2022, I called SaferWholesale.com and purchased a motorized trike. I paid $2035 and charged it on my Chase credit card. We received it 2 weeks later. My husband signed for it, but after opening the create (of course the shipping truck was long gone), we discovered the bottom of the create and straps were broken, and the trike damaged. I called G.S.I. (SaferWholeSale.com) immediately and they told me to submit a form online. I also told them I'd never received a receipt for my purchase. I submitted a request and form online, but after not hearing back for several days, I called and spoke to ****. He said they were working on it and would send me an email - which never happened. I called several times and each time was put on hold for extended periods. I finally contacted ********** and filed a dispute. When they contacted G.S.I., they were told I'd never contacted them about a problem. I called GSI again, for a return and refund and **** said the bank was going to issue a refund, and "because I filed a dispute with my bank" he had nothing to say to me. He said the shipping *** would pick up the trike that week. 2 weeks passed and the shipping company arrived (unannounced) and picked up the trike. I called ********** several times and they finally told me that GSI said I'd never contacted them about scheduling a pick up. I explained that not only did they pick up the trike, they still had the $2035 I paid for it. ***** denied my dispute. I called GSI today (1-30-23) to speak to the company's ********** ********************** and got ****. After placing me on hold for 18 minutes, he said their "system was down" and he'd send me an email once it was up - to address fees and to "work on" my requested refund. I offered to give him my email to ensure delivery of his message and he refused to take it and (again) hung up on me. I am requesting a full refund charged back to my Chase account.

  Business Response

  Date: 02/02/2023

  Once a chargeback has been done on an order we are forced to go through that process before we can issue any type of refund since they pull the funds from our account. On 1/26/23 we were informed we were found in favor for the dispute and that the funds would be sent back to our account which just happened. This was a simple warranty issue that would have been handled by sending the two missing bolts and a new fender bar to ***** to resolve the issue. However, since the charge was disputed we are then forced to return the item and go through the dispute process. Now that we have been found in favor of and have been returned the funds this order will be processed as a return and will be refunded minus the fees from shipping each way and the restocking fee. I have attached the sales receipt that shows the detailed fees and refund amount. 

   

  Thank you 

   

  **********

  Saferwholesale.com 

  ************