Complaints
This profile includes complaints for The Bradford Exchange, Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 855 total complaints in the last 3 years.
- 277 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/28/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On May 6 2025, ordered one item as a gift from Bradford Exchange. I used my ****** account to make a one time purchase of $64.94z. I didnt even setup a customer account. I didnt login into the website of vendor. I paid for item via ****** and received it. Vendor without my authorization put me on a repeat order subscription for the same item. Bradford Exchange recharged my ****** account on May 21 for the same item. Then to avert my dispute, they sent the same item again. Bradford Exchange has setup an unauthorized rebilling and shipping of the same them twice a month on my account. This is fraud. The item isnt worth $64.94. I ordered one as a gift. Because I removed my payment sources in ******, the vendor has now access my checking account directly. ********************** has multiple complaints for this action. I only needed one item and thats what I ordered. This vendor does not nor did I sign up for a subscription.
Business Response
Date: 06/02/2025
June 2, 2024
Customer Relations Advocate
**********************
***********************************************************
*****************
RE: ****** ******
**********************
*****************
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated May 28, 2025, regarding Mr. ******s complaint.
Concerning the customers request, we have cancelled The ****** ******* Gardens Of Paradise Sculpture Collection series. The order for the collection was placed online where it clearly stated, Each issue will be shipped to you for your review,about one every month or two (pending availability), at the same low issue price and charged to the credit card on which your order was placed. We are issuing a prepaid return label for the second item in the series, ************,Hope. Upon receipt, your ****** card will be credited the full amount of $64.94. We apologize for any inconvenience caused to the customer.
If Ms. ****** has any other questions, he can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
******* *****
Client ServicesCustomer Answer
Date: 06/02/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.As per the attachments, I mailed the package on June 2, 2025 for the refund and cancellation of the unauthorized subscription. Thank you for assistance with this matter. I truly appreciate it.
Sincerely,
****** HeightInitial Complaint
Date:05/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I try calling the 800 # during the work weak before their closing hours and always get the message the customer service department is currently closed. I have been trying for weeks, all different #'s I have found on them and continue to get the same message. I need to return items and do not know how.Business Response
Date: 06/05/2025
June 4, 2025
Customer Relations Advocate
**********************
******************************************************************************************************************
RE: ********* *********
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification dated May 29, 2025, regarding Mr.Ouellettes complaint.
Thank you for bringing this matter to our attention.We understand that Mr. ********* wants to return product and is experiencing difficulties in reaching our company. We are sorry for this situation and would like to help.
Our records show that prepaid return labels were mailed on June 2, 2025, for issue/shipments six through nine. The item numbers on those packages would list as01-32016-006, ************, ************, and ************. Please see attachment for our website advertisement of the **** History Timeline Cold-Cast Bronze Sculpture collection. We were notified that the customer issued chargebacks with his banking institution on December *******, to reverse the payments previously made to our company for these four shipments, leaving the amount of $309.32 still due. Once the customer is able to return these shipments, it will clear the balance.
We are also mailing return labels for the last three shipments, ************, ************, and
************. Those shipments show as paid and the refund of $77.33 each will be applied to the customers credit card once the returns are received.
We apologize for any inconvenience this may have caused. If Mr. ********* has any other questions, he can contact us via this Better Business Bureau venue or he can contact our **************************** Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
*. *****
Client ServicesInitial Complaint
Date:05/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was charged in late April for an item I did not order. I called Bradford Exchange to complain, but they said the item was shipped already. When the item was delivered, it was refused and returned by the **** carrier. Now Bradford Exchange wants their money for an item I did not order and did not receive. RIDICULOUS!Business Response
Date: 05/30/2025
May 30, 2025
Customer Relations Advocate
**********************
***********************************************************
*****************
RE: **** ******
*******************
**********************
Case # ********
Account # ********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated May 28, 2025, regarding Mr. ******* complaint.
Concerning the series USMC 250th Anniversary Challenge Coin Collection, it has been cancelled upon the customers request. The order for the collection was placed online where it clearly stated, Each issue will be shipped to you for your review, about one every month or two (pending availability), at the same low issue price and charged to the credit card on which your order was placed.. We apologize for any inconvenience this situation may have caused.
If Mr. ****** has any other questions, he can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
******* *****
Client ServicesCustomer Answer
Date: 05/31/2025
Complaint: 23384051
I am rejecting this response because:
Sincerely,
**** ******Initial Complaint
Date:05/27/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The company sends me merchandise that I did not order. I have contacted them and sent an email from their website stating no contact/business, no billing my credit card, and no emails. Yet today, another letter saying they are sending me another coin. I did not request or sign up for any items. I do not want to do any business with this company.Business Response
Date: 06/02/2025
June 2, 2025
Customer Relations Advocate
**********************
*********************************************************
*****************
RE: ***** ********
PO Box 99
********************
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated May 30, 2025, regarding Mr. ******** complaint.
Concerning the series USMC 250th Anniversary Challenge Coin Collection, it has been cancelled upon the customers request. The order for the collection had been placed online where it clearly stated, Each issue will be shipped to you for your review, about one every month or two (pending availability), at the same low issue price and charged to the credit card on which your order was placed.We apologize for any inconvenience this situation may have caused.
If Mr. ******** has any other questions, he can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
******* *****
Client ServicesCustomer Answer
Date: 06/02/2025
Complaint: 23383569
I am rejecting this response because: They have just sent another notice that they are shipping a Blue line coin. I did not sign up for this. I have also sent two emails stating I want no further contact from this company or mailings. I also spoke to a lady who stated she would terminate any further actions by them. Yet I still get notices of new coins that I do not want. I want them to cease all emails, correspondence by mail, and no other offers of any kind. This is my request.
Sincerely,
***** ********Business Response
Date: 06/09/2025
June 9, 2025
Customer Relations Advocate
**********************
*********************************************************
*****************
RE: ***** ********
PO Box 99
********************
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated June 3, 2025, regarding Mr. ******** complaint.
As previously stated,the series USMC 250th Anniversary Challenge Coin Collection, was cancelled per the customers request, along with ************, Leathernecks.We have also requested to cease all emails and mailings, which the customer should allow 6 to 8 weeks as they are prepared in advance. We apologize for any inconvenience this situation may have caused.
If Mr. ******** has any other questions, he can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
******* *****
Client ServicesCustomer Answer
Date: 06/09/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ********Initial Complaint
Date:05/22/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company is sending mail to my home for people who have never lived there. They won't stop and have ignored all requests.There is no one named ****** C ****** at my address. I have lived here for 10 years.They need to remove my home address from their system and cease all contact.Business Response
Date: 06/02/2025
June 2, 2025
Customer Relations Advocate
**********************
************************************************************************************************
RE: ******* ****
******************
*********************
Case # ********
Account # not available
Dear Customer Relations Advocate:
We are in receipt of your notification dated May 24, 2025, regarding Mr.***** **********
Thank you for bringing this matter to our attention. We have noted and flagged the account so that no further mail will be received at the address listed. We apologize for any inconvenience this situation may have caused.
If Mr. **** has any other questions, he can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
******* *.
Client ServicesInitial Complaint
Date:05/22/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Pughf78 ************ The item was scammed from Bradford Exchange. My info was sent to Bradford Exchange by the fraudulent seller. Now I am stuck with the late bill. Looking for help, I purchased a decorative item from a seller on **** back in November. I received said item and am now getting outstanding bills sent to me from the Bradford Exchange for the same item? It turns out the seller scammed the Bradford Exchange and then sold the item to me. Then, before canceling their **** account, they gave the Bradford Exchange my personal address to send a bill to me? Now Im on the hook for this extra bill from Bradford Exchange. Ive explained this to the company, and despite knowing the situation is true, they will not stop hounding me for late fees and payment for the item. They are suggesting that I am responsible for the payment anyways and that I need to file a return of the item, which was a gift to my mother, or send payment. What do I do? Is this legit my issue ?Business Response
Date: 06/02/2025
June 2, 2025
Customer Relations Advocate
**********************
******************************************************************************************************************
RE: ****** St ********
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification dated May 22, 2025, regarding ***** lawrences complaint.
Thank you for bringing this matter to our attention. We are sorry to hear about Mr. St lawrences experience. We question if he has reached out to his credit card company about this situation so that a credit card chargeback can be processed, as the **** seller misrepresented the sale?
Our company fulfilled the order for the ****** ******* Snowman Teardrop wreath in good faith. The Bradford Exchange did not place the order. Our company received the order via the internet. We did not know that the activity was not legitimate and that the **** seller collected funds from Mr. St ******** for merchandise that they were not going to ship themselves.We ask that the customer please contact his credit card company and issue a chargeback against the original seller so that his funds are recovered from the **** seller that mispresented the sale.
The customer can remit the recovered amount from their credit card company to us, and we can settle the remaining balance.
If Mr. St ******** has any other questions, he can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
*. *****
Client ServicesCustomer Answer
Date: 06/02/2025
Complaint: 23364096
I am rejecting this response because:I have called Chase ****** services about this transaction and had it flagged as a fraudulent charge, however, the **** seller that sold this wreath to me had already deleted the account, as fraud accounts do. On top of the fact that said **** seller sold me the item and was made whole.
my ****** card company told me to simply ignore any erroneous late payments or collectors as the ****** card was never used with the Bradford exchange since I had never even shopped there.
I have been dealing with this for a long time.
im sorry that the Bradford exchange some how was duped.but surely this cannot be made my responsibility at this point ?
Sincerely,
****** St ********Business Response
Date: 06/09/2025
June 9, 2025
Customer Relations Advocate
**********************
******************************************************************************************************************
RE: ****** **********
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your additional notification dated June 3, 2025,regarding Mr. *********** complaint.
We thank Mr. ********** for trying to help resolve this situation. We understand that he called his banking institution in an effort to issue a chargeback to the original **** seller and discovered that the account had already been deleted. In the interest of good client relations, we have settled the order and notified the agency to cease collections.
If Mr. ********** has any other questions, he can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
*. *****
Client ServicesInitial Complaint
Date:05/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On October 31st 2024 I ordered 2 Dodger 2024 world series charm bracelets. They were due to arrive between May 7th-May 13th.The items have not been received. The seller does not respond to emails, chats, phone calls( the line keeps saying they are closed, even during their posted open business hours) The fake tracking number they sent me goes nowhere. I do not want to do business with a fraudulent Company and want my refund.Business Response
Date: 05/30/2025
May 30, 2025
Customer Relations Advocate
**********************
***********************************************************
*****************
RE: ******** *********
******************
*******, **. 90680
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated May 20, 2025, regarding Ms. ********** complaint.
Concerning item ************, ******* Bracelet, we have settled the account. The credit for $71.20 was issued on May 20th on the customers ****** card and the second credit for $142.43 on May 27th. The final credit for $71.21 is being generated today, the 30th. These payments totaling $184.84 will appear on the customers ****** statement within 3 to 5 business days. We apologize for any inconvenience this situation may have caused.
If Ms. ********* has any other questions, she can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
******* *****
Client ServicesInitial Complaint
Date:05/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I need to file a complaint against Bradford Exchange Company. They have charged me twice and sometimes even three times for an order that is still on backorder. I dont understand why I am being charged multiple times for a single product, and they will not provide a refund. I purchased a ************** Train collection, and they have charged me twice for each item in this collection series. The last thing I know the last order of the series was not available, so why did they charge me for something that I don't have twice? Since I started the order in 2024, they have charged me twice for one globe.Business Response
Date: 05/27/2025
May 27, 2025
Customer Relations Advocate
**********************
***********************************************************
*****************
RE: ********* ******
**************** Apt.2033
**********************
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated May 20, 2025, regarding Ms. ****** complaint.
Concerning the series The Nightmare Before Christmas Glitter Globe Collection, we have issued a prepaid return label for item ************, Nightmare Snow globe 5.The order was placed online where it clearly stated that it was an ongoing collection.However, we have cancelled the series. We apologize for the inconvenience this situation may have caused.
If Ms. ****** has any other questions, she can contact us directly. Our toll-free number is ************ and our hours are Monday through Friday from 7:00 ****** 6:00 p.m.
Sincerely,
******* *****Initial Complaint
Date:05/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a challenge coin and shot glass from The Bradford Exchange in February of 2025. When I placed the order I notified them I did want a subscription to either products, this was a one time purchase only. Their customer service responded back, advising they would cancel any subscriptions. This was April 2nd, 2025. On April 26 I received an email advising my order had shipped. I emailed them repeatedly and attempted to call them without an answer several times while holding more than 30 minutes. Their call back option vs holding never resulted in a call from them. I found through my ****** account that I was billed $59 and $16.99 twice without ever receiving anything from them. I continued attempting emails through their Contact us option with no response.Business Response
Date: 05/27/2025
May 27, 2025
Customer Relations Advocate
**********************
*********************************************************
*****************
RE: ***** *******
***************************************
Case # *********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated May 20, 2025, regarding Ms. ******** complaint.
Concerning item ************,Devil Dog, the item was returned, and the credit card was credited the full amount of $59.76 on May 19th. The credit will appear on the credit card statement within 3 to 5 business days. Also, item ************, ******************* was cancelled along with the series. The $16.95 charge in question is a Rewards program the customer signed up for when placing the online order for free shipping services. In order to cancel this service, the customer needs to call ********************** ************************ at ************ for further assistance.
We apologize for any inconvenience this situation may have caused.
If Ms. ******* has any other questions, she can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
******* *****
Client ServicesInitial Complaint
Date:05/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My elderly 80+ year old parents, both with dementia/memory issues continue to get threatening letter about being sent to collections for two items, one on each of their accounts, that they did not order and do not want. My sister made multiple calls to Bradford Exchange and had emails stating that all mailings would stop and the accounts would be closed with no further billing or mailings. Two weeks ago my mother received a "past due bill" threatening letter again. I called and spoke to an agent at Bradford exchange about the situation. They apologized and once again said no further mailings or bills would be sent and the accounts were closed. Yesterday my mother called me once again very upset that she had another letter from Bradford Exchange for dad's account. This harassment of seniors has got to stop!!!Business Response
Date: 05/23/2025
May 23, 2025
Customer Relations Advocate
**********************
********************************************************************************************
RE: ********* *****
S67W23835 Skyline Ave.
******************
Case # ********
Account # no information provided
Dear Customer Relations Advocate:
We are in receipt of your notification dated May 17, 2024, regarding Ms.****** **********
Concerning Ms.****** ********* about her elderly parents receiving invoices for products ordered, we need their name, address or account number in order to fulfill this request of cancelling mailings and future invoices. We apologize for any inconvenience this situation may have caused the customer.
If Ms. ***** has any other questions, she can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
******* *.
Client ServicesCustomer Answer
Date: 06/03/2025
Complaint: 23337143
I am rejecting this response because: I and my sister have been in multiple conversations via e-mail and telephone with Bradford Exchange and provided the information to cancel these accounts and all mailings associated with them, yet nothing is done. I will directly contact Bradford Exchange again at the telephone number listed but I do not trust that that will resolve this issue as it hasn't in the multiple past attempts. My Parents are ****** and ******** *****. Their address is *********************************** My father's account number is *********. I have the most recent mailing from them for his account. At this moment I do not have my mother's account number BUT she is at the same address, and I have provided her name (******** *****). As previously stated, I will make another call to Bradford Exchange and will hope that that ends this madness, but I will not accept this resolution until I do have confirmation that everything has been cancelled and resolved and neither of my parents will receive further mailings or invoicing from Bradford Exchange or anyone associated with Bradford Exchange.
Sincerely,
********* *****Business Response
Date: 06/09/2025
June 9, 2025
Customer Relations Advocate
**********************
********************************************************************************************
RE: ********* *****
S67W23835 Skyline Ave.
******************
Case # ********
Account # ************** acct. ****** *****/#*********-Moms acct. ******** *****
Dear Customer Relations Advocate:
We are in receipt of your notification dated June 3, 2025, regarding Ms. ****** complaint.
Concerning Ms. ****** complaint about her elderly parents receiving invoices, her Moms account, ******** *****, account *********, has no current orders, and a request was placed to stop all mailings. The Dads account, ****** *****, has an order for item ************, Genuine Topaz Your Wings Were Ready Ring. We have decided to settle the balance.
The request to stop all mailings has been processed. Please allow 6 to 8 weeks as those are prepared in advance. We apologize for any inconvenience this situation may have caused the customer.
If Ms. ***** has any other questions, she can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
******* *.
Client Services
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