Complaints
This profile includes complaints for The Bradford Exchange, Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 853 total complaints in the last 3 years.
- 277 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have had very many problems with someone I purchased from The Bradford Exchange. I have paid $98.25 from **** with ****. I have no idea what their problems are, but they never stop. I have spoken to Customer Service/Agent several both via email, CHAT, and telephone recordings. The people continue to constantly not stop. I have paid the money, but they have never sent the merchandise. They will NOT help at all. I want the merchandise or a refund of my money.
Business Response
Date: 05/02/2025
May 2, 2025
Customer Relations Advocate
**********************
***********************************************************************************************
RE: ****** **********
*************************************************************
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated April 21, 2025, regarding Ms. *********** complaint.
The customer placed an order for item ************, Gentle Spirit Pendant Necklace that shipped on January 23rd and never received it and disputed the charge with her credit card company. We have settled the account. We apologize for any inconvenience this may have caused the customer.
If Ms. ********** has any other questions, she can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
******* *****
Client ServicesInitial Complaint
Date:04/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a Christmas collection (Santa with the Nativity scene). I was told that the collection would be complete by Christmas 2024. I'm still receiving shipments. I went on to the website and tried to log in to my account, but it said no account exists. I'd like to know how many more shipments there will be or I'd like to cancel the subscription. I'm very disappointed in the company. They used to be so much better than this. Since I couldn't log in to the website, I do not know my account number.Business Response
Date: 05/02/2025
May 2, 2025
Customer Relations Advocate
**********************
******************************************************************************************************************
RE: ***** *****
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification dated April 21, 2025, regarding Ms. ****** complaint.
Thank you for bringing this matter to our attention. We understand that Ms. ***** has been searching for information regarding her True Meaning of Christmas Nativity Tree Collection. Please see attached for our advertisement. The website states:
Each issue will be shipped to you for your review, about one every month or two (pending availability), at the same low issue price and charged to the credit card on which your order was placed. No need to order each one separately
You may cancel your collection at any time with no obligation
We are glad to provide Ms. ***** with the following information. Per our records, we show eight issues have been shipped up to now: **********,Tree, Creche and Tree Skirt, Angel ********** Camel and Kings, Shepherds Family, Angel ********** Boy, Horse & Round Ornaments.
The following issues are still available at this time and will ship in this order. The customer may choose if there are any issues that she wants first, or to cancel, or change the ship sequence. She may cancel her collection at any time with no obligation.
************ Band of Musicians
************ Inn Keeper
************ ******* and Carols
************ Working Women
************ Fisherman, Wife
************ Modest Merchant
************ Gentle Children
************ Angel ******************************************* Gathering for the Harvest
************ Wandering Traveler
We apologize for any inconvenience and if Ms. ***** has any other questions, she can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
*. *****
Client ServicesInitial Complaint
Date:04/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I cancelled my subscription to The Bradford Exchange on 10/22/2024 and have been getting charged monthly subscription rates since November, in error. Attached you will find the notice of cancellation as proof that I cancelled the subscription well within the deadline requirement. I received a notice dated 4/11/25 indicating that my claim is going to the credit department due to delinquency. Please help rectify this situation.Business Response
Date: 05/01/2025
April 30, 2025
Customer Relations Advocate
**********************
*************************************************************************************************************
RE: ****** *******
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification dated April 20, 2025, regarding Ms. ******** complaint.
Thank you for bringing this matter to our attention. We have record of an order under Ms. ******** name and address for two sets of the ************** 2024 *** Champions Commemorative Coin collection placed via the internet with a credit card on October 22, 2024. Please see attached pages for our website advertisement.
Detailed shipments to the customer:
Ship date Product# and name Qty Price
12/11/2424 ************ 2024 *********** Finals 2 121.08 unpaid
1/14/25 ************ NBA Finals Score/Display Box 2 121.08 unpaid
2/12/25 ************ ****** Tatum 2 121.08 paid
3/3/25 ************ Jaylen Brown 2 121.08 unpaid
Per our records, chargebacks were issued with the banking institution on March 6, 2025,and April 18, 2025, to reverse $363.24 in payments previously made to our company, leaving the amount of $363.24 still due. As the coin shipments are not mentioned in the inquiry, we are requesting more information.
The cancellation of the Bradford Exchange Rewards Membership was unrelated to the order for the ************** 2024 *** coins.
Ms. ******* has included an attachment to show that she received an email notice of cancellation for the Bradford Exchange Rewards Program only. The email states Per your request, weve cancelled your Bradford Exchange Rewards membership as of 10/22/2024.
The Bradford Exchange Rewards Program is a service billed at $16.95 a month and may offer savings such as 10% cash back and shipping rebates. They may be reached at ************.
We apologize for any inconvenience and if Ms. ******* has any other questions, she can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
*. *****
Client ServicesCustomer Answer
Date: 05/03/2025
Complaint: 23226334
I am rejecting this response because they are misrepresenting the facts. I only ordered two coins originally. As soon as I ordered them, I canceled my subscription and was given no other information about further charges and no other avenue or instruction to cancel any other subscription related to the coins. ************ is a scam and I will not pay them a dime more.
Sincerely,
****** *******Business Response
Date: 05/09/2025
May 9, 2025
Customer Relations Advocate
**********************
******************************************************************************************************************
RE: ****** *******
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your additional notification dated May 5, 2025, regarding Ms. ******** complaint.
In our first response, we provided the following information. We have record of an order under Ms. ******** name and address for two sets of the ************** 2024 *** Champions Commemorative Coin collection placed via the internet with a credit card on October 22, 2024. Please see attached pages for our website advertisement.
Detailed shipments to the customer:
Ship date Product# and name Qty Price
12/11/2424 ************ 2024 *********** Finals 2 121.08 unpaid
1/14/25 ************ NBA Finals Score/Display Box 2 121.08 unpaid
2/12/25 ************ ****** Tatum 2 121.08 paid
3/3/25 ************ Jaylen Brown 2 121.08 unpaid
Per our records, chargebacks were issued with the banking institution on March 6, 2025,and April 18, 2025, to reverse $363.24 in payments previously made to our company, leaving the amount of $363.24 still due. As the coin shipments are not mentioned in the inquiry, we are requesting more information.
The cancellation of the Bradford Exchange Rewards Membership was unrelated to the order for the ************** 2024 *** coins. The Bradford Exchange Rewards Program is a service billed at $16.95 a month and may offer savings and shipping rebates. The ************************ may be reached at ************.Please see the attachment provided by the customer.
In this second complaint, the customer does confirm that she ordered the coins. The above shows detailed shipments to the customer. Our company has shipped the coins in good faith and the amount due is $363.24. We are sending prepaid labels so that the customer can return the coins.
We apologize for any inconvenience and if Ms. ******* has any other questions, she can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
*. *****
Client ServicesCustomer Answer
Date: 05/09/2025
Complaint: 23226334
I am rejecting this response because I only received two coins, which I paid for. I have not received and will not pay for any others. Additionally, as mentioned, I previously canceled my subscription related to any and all transactions with Bradford Exchange.This company is a scam and I will not give in to their ploys. Please take note of the extensive history of customers who have been scammed.
Initial Complaint
Date:04/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company started sending me bills in the mail out of nowhere. Nobody in my home ordered or made contact with this company, and it's like they are trying to just trick us into paying them for nothing. Now I have a debt collector sending me letters in the mail. I have never bought anything from them, requested anything from them, or even known who they are or what they do. This is a scam to trick old people into giving them money, or what?Business Response
Date: 04/29/2025
April 28, 2025
Customer Relations Advocate
**********************
********************************************************************************************************************
RE: ******* *******
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification dated April 18, 2025, regarding Mr. ******** complaint.
Thank you for bringing this matter to our attention. We received an order for the ****** ******* Colors of Inspiration Womens Floral ring in size 6. The order shipped June 12, 2024, to the same name and address that appears on this inquiry. Correspondence has been sent regarding the amount due of $209.22, however we have no record of a reply.
We apologize for any misunderstanding, and as the customer does not recognize our company, we are including a picture of the ring that we shipped. We ask the customer to please let us know if he recognizes and received the ring.
If Mr. ******* has any other questions, he can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
*. *****
Client ServicesCustomer Answer
Date: 04/29/2025
Complaint: 23220849
I am rejecting this response because: I never ordered anything from this company. Ive never paid for anything from this company. Ive never heard of this company, and *** never received anything from this company. Show me where I ordered please, to include the ** address, etc. from which it was ordered from. This is a scam. It has to be. Who ships something to someone who hasnt paid for it? Sounds like a scam business to me. This is not something that I received, nor did I order it. I want this dismissed immediately. Ive never seen this piece of jewelry in my life, nor would I want this! I did not place this order.
Sincerely,
******* *******Business Response
Date: 05/06/2025
May 6, 2025
Customer Relations Advocate
**********************
******************************************************************************************************************
RE: ******* *******
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your additional notification dated April 29, 2025,regarding Mr. ******** complaint.
In our first response we provided the following information:
We received an order for the ****** ******* Colors of Inspiration Womens Floral ring in size 6.The order shipped June 12, 2024, to the same name and address that appears on this inquiry. Correspondence has been sent regarding the amount due of $209.22, however we have no record of a reply. We apologize for any misunderstanding, and as the customer does not recognize our company, we are including a picture of the ring that we shipped. We ask the customer to please let us know if he recognizes the ring.
We thank Mr. ******* for his response to the pictured ring that we provided. He confirms that he did not order nor receive the ring, therefore we have settled the bill. Please disregard any invoices received during the interim. We apologize for any inconvenience this has caused.
If Mr. ******* has any other questions, he can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
*. *****
Client ServicesInitial Complaint
Date:04/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was charged twice for a singe item on March 13th and March 18th. I reached out to the Bradford Exchange multiple times sending dates and times which there were withdrawals from my bank account and no one seemed to understand that I was charged twice for the same item even though I tried my best to explain things. Even gone as far as making a small chart of payments they took. After a few weeks I received an email (3/27) that in 3-5 days I would receive my refund. It is now well past that. I gave ample time for the refund. Again I wrote them and even sent the email and again started with problems with them both under standing the situation. I wrote again trying to explain it as easy as I could and I received an email stating they were sorry that the refund department had not refunded the amount $99.49 and I now needed to wait 30 days. I feel as though Im being scammed out of my money. I was charged double for a single item. This was not a return, they took money twice for the same item. I would think they would be trying to rectify this asap. But obviously not.Business Response
Date: 04/25/2025
April 25, 2025
Customer Relations Advocate
**********************
*********************************************************
*****************
RE: **** *****
****************
*****************************
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated April 15, 2024, regarding Ms. ****** complaint.
Concerning item ************,Power of God, we have issued a prepaid return label and upon receipt, the customers credit card will be credited the full amount of $99.49. We have cancelled the series. The customer placed the order online where it indicated that it is an ongoing series:
This limited-edition collection of cold-cast bronze sculptures begins with Issue One, Armor of God. Next to arrive is Issue Two, Power of God. Soon your magnificent collection will continue with Issue Three, Armor of Light and additional sculptures, each separate issue to follow.
Price:$99.99Each Issue
s&s? $15.99
We apologize for any inconvenience this situation may have caused.
If Ms. ***** has any other questions, she can contact us directly. Our toll-free number is ************ and our hours are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
******* *****
Client ServicesInitial Complaint
Date:04/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered checks and they never arrived and now all my information is somewhere easily accessible to anyone! They refused to help and just offered a refund. Not ok to have my confidential info floating around.Business Response
Date: 04/22/2025
April 22, 2025
Customer Relations Advocate
**********************
***********************************************************
*****************
RE: ********* ********
************************************************ Unit E
*****************
Case # ********
Account # None provided
Dear Customer Relations Advocate:
We are in receipt of your notification, dated April 14, 2025, regarding Ms. ********* complaint.
Concerning the check order the customer is questioning, we cannot locate an account number or address associated with the order. Please provide the account number so that we may address the check order mentioned. We apologize for any inconvenience this situation may have caused.
If Ms. ******** has any other questions, she can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
******* *****
Client ServicesInitial Complaint
Date:04/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased an item ''JOURNEY TO ********' 'on **** via an auction and was paid via ******, in full, which the Bradford Exchange shipped to me via the seller on ***** I received a letter and a bill from the Bradford Exchange, trying to get me to pay them $182.90. I never purchased this item from the Bradford Exchange, and it was through an **** auction. I called both **** and the Bradford Exchange to notify them on 2/18/25 that this could be a scam by the seller on ****. All info was provided to both Companies. See the attached for accounts and letters. After explaining this to the Bradford Exchange telling the that **** doesn't reach out to them and they would have to reach out to **** for the sellers info I received another bill that's not my responsibility to pay because I purchased the item on **** and it's the seller that's responsible and not me.REF ACCOUNT NUMBER FOR ****************************** AND **** PURCHASED ITEM ORDER ************** SELLER TIPA 9913Business Response
Date: 04/21/2025
April 21, 2025
Customer Relations Advocate
**********************
******************************************************************************************************************
RE:******* ******
********************************************************************
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification dated April 14, 2025, regarding Mr.******* complaint.
Thank you for bringing this matter to our attention. We are very sorry to hear about Mr. ******* experience. We question if he has reached out to his credit card company about this situation so that a credit card chargeback can be processed, as the **** seller misrepresented the sale.
Our company fulfilled the order for the Journey to Hogwarts Glitter Globe in good faith. Bradford Exchange did not place the order. Our company received the order via the internet. We did not know that the activity was not legitimate and that the **** seller collected funds from Mr. ****** for merchandise that they were not going to ship themselves.
We ask that Mr. ****** please contact his credit card company and issue a chargeback so that his funds can be recovered from the **** seller that mispresented the sale.
Please let us know if his credit card company is able to assist him.
If Mr.Leiter has any other questions, he can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
******* *****
Client ServicesInitial Complaint
Date:04/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have contacted this company and asked them to cancel my subscription after their sneaky business practices as they auto bill your CC but do not tell you that when you order on product that they include you in a subscription and they constantly ship and auto bill your CC the merchandise. I have contacted them and asked them to cancel my subscription and they replied and stated that they CANCELLED my subscription however just yesterday I received another piece of merchandise from them which they auto billed my CC.Business Response
Date: 04/24/2025
April 24, 2025
Customer Relations Advocate
**********************
***********************************************************
***********************
RE: ****** *******
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification dated April 13, 2025, regarding Mr. ******** complaint.
Thank you for bringing this matter to our attention. We have record of the customers order for two sets of the ****** ***** American Silver Eagle collection with display placed via the internet. Please see the 4-page attached advertisement used to place the order and the wording Subscription Plan located below the price. Additionally, we display a No-Risk Subscription disclosure on the checkout page. This is the order summary page and appears at the bottom of the provided attachment.
Per our records, Mr. ******* contacted our company via email to cancel the collection, however, the fourth set had already shipped. We apologize for any misunderstanding and will send a prepaid return label should the customer decide to return.
We apologize for any inconvenience and if Mr. ******* has any other questions, he can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
*. *****
Client ServicesInitial Complaint
Date:04/10/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a single item from ****** ***** at the beginning of March, 2025. I paid with ******, and received the item. However, on April 4, I received a second similar item, along with a letter saying I was "smart" to use my credit card, because now I was in a subscription. None of the emails or the original purchase confirmation mentioned a subscription. I have tried emailing and calling the company, but have received no response, and I had to freeze my ****** account to prevent further unauthorized purchases. Their website says I can make easy returns, but to do so, you need to call - and, again, they have not answered the call. I want a check for the second, unauthorized item, since they can not access my ****** account any longer, and then to have all of my purchase history and information erased.Thank you for your help.Business Response
Date: 04/16/2025
April 16, 2025
Customer Relations Advocate
**********************
***********************************************************
*****************
RE: **** *******
************************************
***********************
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated April 11, 2025, regarding Mr. ******** complaint.
Concerning item ************, Baking ********************** the account has been settled. The second item, ************,Brightening Your Holidays was cancelled and the ****** card was not charged. Although the item was ordered online where it stated that it was part of a series, we are cancelling the subscription.
We apologize for the inconvenience this situation may have caused.
If Mr. ******* has any other questions, he can contact us directly. Our toll-free number is ************ and our hours are Monday through Friday from 7:00 ****** 6:00 p.m.
Sincerely,
******* *****
Client ServicesCustomer Answer
Date: 04/16/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *******Initial Complaint
Date:04/10/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased two ****************** anniversary commemorative challenge coins and they double charged me. First charge was for the correct amount of $120.80, and then I received another charge of $119.75.Business Response
Date: 04/16/2025
April 16, 2025
Customer Relations Advocate
**********************
***********************************************************
*****************
RE: *** ********
**********************************************************************
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated April 10, 2025, regarding Mr. ********* complaint.
Concerning the customers request, we have cancelled the series USMC 250th Anniversary Challenge Coin Collection. We have issued prepaid return labels for 2 of items ************, *******************. Upon receipt, the customers credit card will be credited. We apologize for any inconvenience caused to the customer.
If Mr. ******** has any other questions, he can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
******* *****
Client ServicesCustomer Answer
Date: 04/16/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ********
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