Complaints
This profile includes complaints for The Bradford Exchange, Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 853 total complaints in the last 3 years.
- 277 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered checks from Bradford Exchange 14 months ago. They ended up charging fraudulent fees of $16.95 for the last 14 months for a "rewards" membership I never signed up for or agreed to.
Business Response
Date: 04/09/2025
April 9, 2025
Customer Relations Advocate
**********************
*************************************************************************************************
RE: ******* *********
****************************************************************************
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated April 2, 2025, regarding Ms. ********** complaint.
The customer signed up for the ********************** Rewards Program, a subscription service, which offers free shipping on purchases. The customer is stating she did not request this service. We are advising her to contact the Bradford Exchange ************************ at ************ for further assistance.
If Ms. ********* has any other questions, she can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
******* *****
Client ServicesCustomer Answer
Date: 04/11/2025
Complaint: 23168663
I am rejecting this response because:I spoke to a representative at Bradford prior to filing my complaint with BBB, was advised they would credit me with 6 months of the fraudulent fees. I asked to speak to a supervisor. The representative then proceeded to tell me they "may" refund all the fraudulent fees collected from me, I was advised I would receive an email on 4/12/25 with confirmation. I have not received the email as of yet. I just checked with my credit card company, I only received 2 refunds of $16.95 each. I just called the Bradford number again which was provided in the BBB email, it stated they are closed and will open on the next business day. I am requesting a full refund for all the fraudulent fees I've been charged (I believe it's 14 months worth) for a service I never signed up for or agreed to.
Sincerely,
******* *********Business Response
Date: 04/14/2025
April 14, 2025
Customer Relations Advocate
**********************
*************************************************************************************************
RE: ******* *********
****************************************************************************
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your additional notification, dated April 11, 2025, regarding Ms. ********** complaint.
The charges the customer is referring to concerning the ********************** Rewards Program, $101.70,was credited on April 7th and $135.60 credited on April 8th on the customers credit card. The credits will appear on the bank statement within 3 to 5 business days.
We are sorry for any inconvenience this may caused the customer.
If Ms. ********* has any other questions, she can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
******* *****
Client ServicesCustomer Answer
Date: 04/14/2025
Complaint: 23168663
I am rejecting this response because:I just confirmed with my credit card company, Bradford issued 11 credits of $***** each for a total of $186.45 and not as stated in their response. They fraudulently charged me ***** for 14 months not 11 months, I expect to see the rest of the refund for $50.85 for a total of $237.30.
Sincerely,
******* *********Business Response
Date: 04/21/2025
April 21, 2025
Customer Relations Advocate
**********************
*************************************************************************************************
RE: ******* *********
****************************************************************************
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your additional notification, dated April 15, 2025, regarding Ms. ********** complaint.
The Customer is expecting a total of $237.30 in Rewards credits on her account which have been issued. Six of the credits, $16.95 each issued on April 7th and the remaining 8 credits issued on April 8th.
We are sorry for any inconvenience this may have caused the customer.
If Ms. ********* has any other questions, she can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
******* *****
Client ServicesCustomer Answer
Date: 04/21/2025
Complaint: 23168663
I am rejecting this response because:I just verified with Citi, they are still not showing the full refund. They stated it's showing 10 refunds of $16.95 each for a total of $169.50 and not the full amount of $237.30. we are missing 4 months of fraudulent charge refunds. By now all refunds should have posted, Bradford did not provide a full refund as they state.
Sincerely,
******* *********Business Response
Date: 04/28/2025
April 28, 2025
Customer Relations Advocate
**********************
*************************************************************************************************
RE: ******* *********
****************************************************************************
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your additional notification, dated April 22, 2025, regarding Ms. ********** complaint.
The Customer is questioning the total of $237.30 in Rewards credits on her account which have been issued. We invite the customer to call the ********************** ************************ at ************ for further assistance.
We are sorry for any inconvenience this may have caused the customer.
If Ms. ********* has any other questions, she can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
******* *****
Client ServicesInitial Complaint
Date:04/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I canceled my membership and Bradford Exchange keeps taking money out of my accountBusiness Response
Date: 04/09/2025
April 9, 2025
Customer Relations Advocate
**********************
******************************************************************************************
RE: ******** ***
**********************************************************************************
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated April 2, 2025, regarding Mr. **** complaint.
Concerning item ************, Modern Age, we have issued a prepaid return label. Upon receipt,your credit card will be credited in the amount of $88.54. The series has been cancelled. We apologize for any inconvenience this situation may have caused.
If Mr. *** has any other questions, he can contact us directly. Our toll-free number is ************ and our hours are Monday through Friday from 7:00 AM to 6:00 PM.
Sincerely,
******* *.
Client ServicesInitial Complaint
Date:04/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered checks for a new checking account from ****************. I am unsure if this is a reliable business or if it was a scam. I received the checks with a wrong name and wrong bank information. None of the numbers that I provided for the order were on the check. If someone can first confirm if this is an actual business and not a scam, and then I would like a refund for the order.Business Response
Date: 04/09/2025
April 9, 2025
Customer Relations Advocate
**********************
***********************************************************
*****************
RE: **** ******
**********************
*******************
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated April 1, 2025, regarding Ms. ******* complaint.
Concerning item ************, Gingham Style 2 Box Single, the account has been settled in the amount of $14.25 on April 7th. The credit will appear on the bank statement within 3 to 5 business days. We apologize for any inconvenience this may have caused.
If Ms. ****** has any other questions, she can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
******* *****
Client ServicesInitial Complaint
Date:03/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On March 23, 2025 I purchased what I thought was a snoopy calendar. I received a small box today with 2 figurines and no clock. One of the figurines was broken. I feel the advertising of this product was misleading and deceptive. I also saw in small lettering in the box that the calendar was a part of a subscription service that I did not sign up for. I would like a full refund including the shipping fee and service as they said they would honor and dont want my credit card charged again which I am afraid of. I appreciate your assistance.Business Response
Date: 04/09/2025
April 9, 2025
Customer Relations Advocate
**********************
***********************************************************
*****************
RE: Dakota ******
*******************
***********, ***32561
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated April 1, 2025, regarding Mr. ********************************** item ************ Peanuts Snoopys Perfect Day Wall Clock Collection, the account has been settled and the series cancelled. The account was credited in the amount of $65.25 on April 2nd. The credit will appear on the bank statement within 3 to 5 business days. We apologize for any inconvenience this may have caused.
If Mr. ****** has any other questions, he can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
******* *****
Client ServicesInitial Complaint
Date:03/30/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The company keeps sending my notices that I owe them money when I never purchased from them. I bought an item from an **** seller and was provided said item by them. Now the company says I owe them because the seller used my address and name. Nothing else on the account they created is mine. The company has admitted this "happens all the time around the holidays" as well as I have proved to them that I never purchased ANYTHING from them. Yet they still continue to say that they will not go after the right person because they used my name and address. The email address and the card they used is not mine. It is the person who owes them money. They refuse to stop harassing me saying I owe them money when I do not.Business Response
Date: 04/10/2025
April 10, 2025
Customer Relations Advocate
**********************
********************************************************************************************************************
RE: ****** ******
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification dated March 31, 2025, regarding Mr. ******* complaint.
Thank you for bringing this matter to our attention. We are very sorry to hear about Mr. ******* experience. We question if he has reached out to his credit card company about this situation so that a credit card chargeback can be processed, as the **** seller misrepresented the sale?
Our company fulfilled the order for the Nightmare Before Christmas cuckoo clock in good faith. Bradford Exchange did not place the order. Our company received the order via the internet. We did not know that the activity was not legitimate and that the **** seller collected funds from Mr. ****** for merchandise that they were not going to ship themselves.
We ask that ********* please contact his credit card company and issue a chargeback so that his funds are recovered from the **** seller that mispresented the sale.
Please let us know if his credit card company is able to assist him.
If Mr. ****** has any other questions, he can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
*. *****
Client ServicesCustomer Answer
Date: 04/12/2025
Complaint: 23135187
I am rejecting this response because:I am a Mrs. ******* The credit card company will not accept this. The item was delivered and the purchased was marked as complete from both **** and the credit card company. We did not know the item was from a drop shipper or else we would not have bought it. We have asked Bradford Exchange to go after the person whose email address (not mine), billing address (not mine), and card information was used to buy the item and they claim they will not. I have provided the sellers details to them and they have said they will not address that. They claim this happens all the time around the holidays. That is not my fault. The item was not purchased from them but by ****. I have provided them all the information that I have to go after the individual responsible and they still refuse to do that.
Furthermore, i did not purchase the item. It was purchased for me by a family member. So i do not have further access to their information for it. The family member who did the purchase with ****, Bradford exchange has refused to work with as well.
Sincerely,
****** ******Business Response
Date: 04/17/2025
April 17, 2025
Customer Relations Advocate
**********************
******************************************************************************************************************
RE: ****** ******
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your additional notification dated April 14, 2025,regarding Mrs. ******* complaint.
We are sorry to hear of Mrs. ******* experience. We had previously suggested that Mrs. ****** contact her credit card company to issue a chargeback so that her funds are recovered from the **** seller that mispresented the sale.
Our company fulfilled the order for the Nightmare Before Christmas cuckoo clock in good faith. Bradford Exchange did not place the order. Our company received the order via the internet. We did not know that the activity was not legitimate and that the **** seller collected funds from Mrs. ****** for merchandise that they were not going to ship themselves.
As Mrs. ****** states that her credit card company will not accept this, we have settled the bill. Please disregard any notices received in the interim.
If Mrs. ****** has any other questions, she can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
*. *****
Client ServicesCustomer Answer
Date: 04/17/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******Initial Complaint
Date:03/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was charged for a coin that was misrepresented in the title. I returned the coin to Bradford Exchange and never received a refund. I had to get the money back from my credit card company. I spoke with Bradford exchange and they said they would close the account. I received a debt collection letter from *********************** several months later.Business Response
Date: 04/08/2025
April 8, 2025
Customer Relations Advocate
**********************
******************************************************************************************************************
RE: ****** ***
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification dated March 28, 2025, regarding Mr. **** complaint.
Thank you for bringing this matter to our attention. We received an order for the *** Silver Dollar Proof coin collection via the internet. The customer placed a chargeback with his banking institution to receive his refund. As Mr. *** states that he returned the coin, we have settled the bill and cancelled the collection. Please disregard any notices received in the interim.
If Mr. *** has any other questions, he can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
*. *****
Client ServicesInitial Complaint
Date:03/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a statue for my mother's partner that was to be guaranteed for a Christmas Deliver (2024) It was delayed until March 2025. They stated that they would grant me free shipping which was not to my satisfaction. I requested that a 50% refund due to the hassle. They agreed. After looking at my transactions with my financial institution, I was CHARGED instead of being credited. When I called the customer service number to inquire, they stated they do not show any other charge only a refund and to check back in a few business days. I did just that, there was still no credit pending and the charge cleared my bank. I called the customer service line again and asked for a supervisor. I was asked to conduct a three way call with my financial institution to verify the transactions. The representative from the bank verified that the transactions were in fact charges and not credits to my account. I then was asked to send copies of the transactions to the "escalations" email and I received a response stating "as I was told previously, there were not two charges" I have been dealing with this for too long to try and get my refund. As I continue to call customers service, they keep telling me the same thing that there was only one charge and that they issued the credit. I have requested a full refund from the company and still sitting in limbo with the horrible customer service. I feel like I am being treated like a criminal when I have had the financial institution verify that the transactions were both charges. Please help me get this resolved.Business Response
Date: 04/07/2025
April 7, 2025
Customer Relations Advocate
**********************
***********************************************************
*****************
RE: ****** *****
*******************
***************
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated March 27, 2025, regarding Mr. ****** complaint.
Concerning item ************, Marine Honor Personalized Sculpture, the account has been settled and the credit of $135.23 will appear on the customers ****** statement within 3 to 5 business days. We apologize for any inconvenience caused to the customer.
If Mr. ***** has any other questions, he can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
******* *****
Client ServicesCustomer Answer
Date: 04/11/2025
Complaint: 23123110
I am rejecting this response because:On April 11, 2025, my account was charged the full amount of $135.23. I am currently on the phone with a supervisor and they are telling me that it was processed as a refund. I have attached the screenshots of the transactions and have ****** conferenced in to verify that the transaction was posted as a purchase not a refund.
Sincerely,
****** *****Business Response
Date: 04/15/2025
April 15, 2025
Customer Relations Advocate
**********************
***********************************************************
*****************
RE: ****** *****
*******************
***************
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your additional notification,April 11, 2025, regarding Mr. ****** complaint.
Concerning item ************, Marine Honor Personalized Sculpture, the refund for $135.23 was confirmed as processed. We apologize for any inconvenience caused to the customer.
If Mr. ***** has any other questions, he can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
******* *****
Client ServicesCustomer Answer
Date: 04/22/2025
Complaint: 23123110
I am rejecting this response because: I am still waiting for the other half of the refund to come through. It would helpful if my emails to The Bradford Exchange were answered by the supervisor that I have dealing with for this horrible experience. I would appreciate the company fulfilling their resolution instead of stating "it will take 3-5 business days to hit your account" It have been almost 5 months dealing with this situation instead of providing better customer service as I have submitted multiple times the charges and credits on my bank account showing that I am still owed the other portion of the refund.
Sincerely,
****** *****Business Response
Date: 04/28/2025
April 28, 2025
Customer Relations Advocate
**********************
***********************************************************
*****************
RE: ****** *****
*******************
***************
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your additional notification,April 22, 2025, regarding Mr. ****** complaint.
Concerning item ************, Marine Honor Personalized Sculpture, the remainder of the refund was credited on April 24th in the amount of $67.62. Please allow 3 to 5 business day to appear on the credit card statement. We apologize for any inconvenience caused to the customer.
If Mr. ***** has any other questions, he can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
******* *****
Client ServicesInitial Complaint
Date:03/26/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order (************ 001) on March 1st. It shipped the 5th. Apparently this was subscription I did not know. Once I was charged 76.84$ for the other part (Order #************ 002) I reached out via chat to cancel and refund. I was told they couldnt as it was preparing for shipment. That wasnt the 22nd. Tuesday I still see the pending charge and order still states preparing for shipment. I reached out again via chat and was told it shipped on the 20th but they didnt have tracking to give me to prove it. I ended up calling in and speaking to a supervisor ***** and she confirmed it was shipped and in a truck on the 20th. But again no tracking to prove. They agreed to reverse the charge but the item would need to come back. I told them that cannot be guaranteed as it was a gift going out of state and I cant expect my 80 year old mother to go through all that. Especially since I requested them to not ship and cancel. Now. Wednesday the 26th I see the tracking has been added to the order and the tracking information says it wasnt even picked up till late the 24th. I have photos and hers the *** tracking to prove. Oh also since the couldnt provide tracking for the initial just telling me its on a truck. How is it that they could give me a return label WITH TRACKING ON IT LIKE ALL ORDERS BEING SHIPPED WORKS. so all I would like its this to be refunded and cancelled without a bill being on my account for the item THAT YOU HAD MORE THAN ENOUGH TIME TO STOP. I will not let this go to collections for your lies. Here is the tracking for proof. I have receipts that they also said they could t provide unless requested. But it was a fight to get an email stating the reversal. So misleading and shady. Lied to by 2 different employees. Yall should be ashamed. I am that I fell for this shady companys practices. 1Z2WX0800311921540Business Response
Date: 04/04/2025
April 4, 2025
Customer Relations Advocate
**********************
***********************************************************
*****************
RE: ******* *****
***************************************** Unit 1203
*****************
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated March 26, 2025, regarding Mr. ****** complaint.
Concerning item ************, Perpetual Calendar Display, the item has been settled and the series cancelled. We apologize for any inconvenience this may have caused.
If Mr. ***** has any other questions, he can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
******* *****
Client ServicesCustomer Answer
Date: 04/04/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
But their policies and pricing needs to be more upfront. Along with clarity on orders, as I was lied to by multiple employees. I hope this company doesnt promote this kind of behavior. Which seems to be the case. Good luck, Id steer clear of this company.
Sincerely,
******* *****Initial Complaint
Date:03/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been trying to get a refund since Sept 2024. They keep promising to send me a ******** of this date 3/25/2025, after so many calls and emails I have still not received a check for my $77.38..I am a 79 years young senior and can not just forget this amount. Please help me get my refund. Blessings *****Business Response
Date: 04/01/2025
April 1, 2025
Customer Relations Advocate
**********************
*********************************************************
*****************
RE: ***** *******/***** ******* (Deceased)
***************************************************
********************
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated March 25, 2025, regarding Ms. ******* complaint.
Concerning the refund for $77.38 from the customers deceased husband, ***** *******, Ms. ******* will need to provide a copy of his death certificate in order to issue a new check. We apologize for any inconvenience caused to the customer.
If Ms. **************** any other questions, she can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
******* *****
Client ServicesInitial Complaint
Date:03/24/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The company keeps sending me items that I didnt order.Business Response
Date: 04/02/2025
April 2, 2025
Customer Relations Advocate
**********************
***********************************************************
*****************
RE: ****** ****
8 Petaluma
****************-1041
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated March 25, 2025, regarding Mr. ***** complaint.
Concerning the two items on his account, ************, 1976 Eisenhower Silver Dollar and ************, 1999 ***** B. ******* Silver Dollar and Free Wooden Display Box, the customer stated he never ordered these items. However, they were ordered online. We are issuing 2 prepaid return labels. Upon receipt, the account will be settled. The series has been cancelled. We apologize for any inconvenience caused to the customer.
If Mr. ************* any other questions, he can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
******* *****
Client ServicesCustomer Answer
Date: 04/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Again, the order was never placed by me and I have attached the invoice sent to my address and a letter claims that the charge back on a credit card with no card information provided.I believe the business needs to practice their business better.
Sincerely,
****** ****
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