Complaints
This profile includes complaints for The Bradford Exchange, Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 850 total complaints in the last 3 years.
- 274 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/07/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered 2 items before Christmas 2021. Have received 4-6 of the SAME item, credit card charged over the last year, the most recent one being a few weeks ago. Very busy so difficult to make it a point to get to the *********** to return, but doing that today because we want our money refunded and for all traces of us to be removed from your database/records so this does not continue. The 4 we are returning today have not been opened so sending them back "Refused, Return to Sender" as we read about somewhere on your site/FAQs. We expect refunds for these items.
Business Response
Date: 11/08/2022
TNovember 8, 2022
Customer Relations Advocate
**********************
330 ****************,Suite 2006
*******, ** 60611
RE: ***********************;
184 ******* Rd.
******, ** 29456
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated November 7th, 2022, regarding Mr. ******** complaint.
The customer has expressed frustration in receiving multiple shipments in the ****** Friendships in ****** Acre Wood Sculpture Collection and is returning 4 of them. We have issued prepaid return labels where the customer will be refunded on his PayPal card upon receipt. The series was ordered on our website and clearly states that its an ongoing subscription that *** be cancelled at any time. We have cancelled the series and requested the mailings to cease. Please allow 4 to 6 weeks as they are prepared in advance. We apologize for any inconvenience this situation *** have caused.
If ****************** has any other questions, he can contact ** directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
*************************
Client ServicesInitial Complaint
Date:11/05/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I Ordered a **** and ***** Meant To Be Halloween globe for $89.99 online from Bradford Exchange in 10/2021. It was a one time purchase. They had a promotion going for a rewards program that gave deals in shipping but I declined it and paid full price for shipping. Today I noticed a unauthorized charge of $14.95 from Bradford Exchange. I contacted Bradford Exchange to find out why I was being charged a monthly fee for the past 11 months. I was informed that I was enrolled in the rewards program and that was the monthly fee. I informed ******* that my purchase was a one time purchase and that I declined the promo and just paid full price for shipping. I was informed that because it was an online purchase that I was automatically enrolled just by making the purchase. Authorization was never given to be enrolled. On 11/05/2022 I contacted Bradford and advised them of my issue, I was told my membership would be cancelled and I would receive a e mail confirmation. I have never received this e mail.Business Response
Date: 11/08/2022
Te November 8, 2021
Customer Relations Advocate
**********************
330 ****************, Suite 2006
*******, ** 60611
RE: ****************************;
6294 **********
****, ** 32571
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of the additional notification, dated November 5, 2022,regarding Mr. *********** complaint.
When the customer placed their order for item ******************************* Meant to Be Personalized Snowglobe on February 6, 2022, he opted to participate in our rewards program.If he no longer wants to participate in the program he will need to call ************ to opt out of the program. We apologize for any inconvenience to the customer.
If ************************ has any other questions, he can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday, 7:00 a.m. to 6:00 p.m.
Sincerely,
*************************
Client ServicesInitial Complaint
Date:11/04/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I originally purchased 2 items, paid in full at the time of purchase on September 9th, 2022. No subscription was setup. 1st purchase ****** Transaction ID: ***************** Invoice ID: **************** purchase Transaction ID: ***************** Invoice ID: ************ I was subsequently charged twice on October 10th Transaction 1: $33.21 Transaction ID: 18B72811HJ202305J Invoice ID: ************ Transaction 2: $37.86 Transaction ID: 5GK34501DX882023L Invoice ID: ************ When the charge appeared in October I contacted the Bradford Exchange by phone and informed them about the charges and verified that I had no subscription and there would be no further charges. On November 3rd a new transaction appeared for $33.31.Transaction ID: ***************** Invoice: ************ When this charge appeared I contacted the Bradford Exchange via email so the request would be in writing that I contacted them and requested any and all pending and future charges be stopped. On November 4th another transaction appeared for $37.86 Transaction ID: 03M71897GT456680M Invoice: ************ The Bradford Exchange has made no attempt to contact me or reconcile the issue.Business Response
Date: 11/07/2022
TeNovember 7, 2022
Customer Relations Advocate
**********************
330 ****************,Suite 2006
*******, ** 60611
RE: ************************;
1521 ***********.
*********, ** 37221
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated November 4th, 2022, regarding ************** complaint.
The customer was questioning the automatic billing of two series Horror Express Train Collectionand Super Track Pack Train Accessory Collection, that has already been cancelled and a current charge of $37.86. The customer *** choose to send back that item and previously received items in those series with our prepaid return labels. Upon receipt, the customers card will be credited. Please note the website clearly states these are ongoing subscriptions that *** be cancelled at any time. We apologize if this *** have caused any inconvenience to the customer.
If ************ has any other questions, he can contact ** directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
*************************
Client ServicesInitial Complaint
Date:11/03/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In early October, after the death of Her ******** Queen ********************** I bought a coin from the Bradford Exchange to order a Platinum Jubilee coin. It was shipped on 10/6/2022, and I received it a few days later. I paid for it using PayPal, and the money was deducted from my account. Then, a week later, when ****** announced that they were making themselves the thought police, I immediately closed my PayPal account. A few days later, I received a message from The Bradford Exchange that they could not get payment with my PayPal account and that they would need to send me an invoice. I immediately emailed them to let them know that I did not authorize any such payment and that the payment for the only coin I ordered had already gone through. No reply. I then received a notice from *** that the company shipped another order to me. I emailed them again to reiterate my concerns. Still no reply. I received a message from *** yesterday that the package would be delivered soon. Once again, I emailed The Bradford Exchange. Again, NO REPLY. Today, I called them, and I waited for over 30 minutes to talk to someone before their system disconnected the call. I then received notification that the package was delivered. I am so glad I cancelled PayPal when I did, or theft would be part of this complaint. I am an avid coin collector, and I really wanted to like this place, but if this is how they do business, I will go elsewhere.Business Response
Date: 11/04/2022
TeNovember 4, 2022
Customer Relations Advocate
**********************
330 ****************,Suite 2006
*******, ** 60611
RE: ***********************;
7735 **********.Apt.1B
**********, ** 60455-1368
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated November 3, 2022, regarding ****************** complaint.
The customer is questioning the automatic billing of the series ***************************** 11 Platinum Jubilee Proof Coin Collection. The last item received was ************, Marriage to ************************* and Free Deluxe Display Box. We are issuing a prepaid return label and upon receipt, the account will be settled. The series has been cancelled.Please note the website clearly states:
Your coin collection begins with Issue One, **************************************** Jubilee. Next to arrive will be Issue Two, Marriage to ************************* and FREE Deluxe Display Box. Soon, your coin collection will continue with Issue Three, Her Majesty's Coronation, and additional ********************************* coins, each a separate issue to follow.
Price:$49.99USEach Issue
s&s? $6.99 US
If ****************** has any other questions, she can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
*************************
Client ServicesCustomer Answer
Date: 11/07/2022
Better Business Bureau:
First, my name is ******************, not ******************.
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.In the future, they should be more clear that this is a series, such as, next to the price. They should also confirm this before the order is replaced. Finally, they should have included this in the confirmation email. Most people see the description only as, well, the description. This looks like a money-making scheme. Even if that were the case, it is dishonest. I do not remember signing anything agreeing to any series.
Sincerely,
*************************Customer Answer
Date: 12/16/2022
Complaint: 18355740
I am rejecting this response because:It was been 30 days, more than, and The Bradford Exchange did not send the return envelope as they agreed. Instead, they sent a bill. Please follow up as soon as possible.
Sincerely,
*************************Business Response
Date: 12/22/2022
TDecember 22, 2022
Customer Relations Advocate
**********************
330 ****************, Suite 2006
*******, ** 60611
RE: ***********************;
7735 **********. Apt.1B
**********, ** 60455-1368
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your additional notification, dated December 20, 2022,regarding ****************** complaint.
The last item received, ************, Marriage to ************************* and Free Deluxe Display Box, has been settled and the customer is not obligated to return, but can, if she chooses to. The customer is stating that she has not received the prepaid return label, therefore we have reissued another one. We apologize for any inconvenience this situation may have caused.
If ****************** has any other questions, she can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
*************************
Client ServicesCustomer Answer
Date: 12/22/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:11/03/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Where do I start? over 1 year ago I order a couple of collectable trains from Bradford Exchange/Hawthorne Architec. I just wanted the one item of each and paid with my credit/debit card. They kept taking money out for various "additions" to each train. I repeatedly called to ask them to stop this! I was told that they would and for a while it looked like they did. Then I receive a collections letter regarding them. Stating that I owed them money. I went through my bank statements, and wrote everything down and sent to the collections agency and they dropped the case as my booking was accurate and they have not sent products that I paid for (They have sent me post cards saying it was backordered and continued to take money out of my account). To date they have taken more money from my account then the products I have received. All I want is for them to lose my credit/debit card number and to quit taking money out of my account for items that I do not want and have not ordered. They have caused me undo stress because of this. Please help me stop them!!Business Response
Date: 11/03/2022
TNovember 3, 2021
Customer Relations Advocate
**********************
330 ****************, Suite 2006
*******, ** 60611
RE: **********************;
701 *********.
*********, ** 54220
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated November 3, 2022, regarding Mr. ******* complaint.
The customer has expressed frustration in continuous payments being taken out of his credit card. The following series have been cancelled: account *********, the *************** and on account *********, ********* Through the Years Express. The customer may request prepaid return labels to return any unwanted items recently received. We apologize for any inconvenience this may have caused the customer.
If *************** has any other questions, he can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
*************************
Client ServicesCustomer Answer
Date: 11/04/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:11/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered from the Bradford Exchange in September from their website, I go on to my bank statement and see a charge of $14.95 on November 1st. I called them and they said I agreed to the membership Reward, I most definitely did not sign up for this. I was able to cancel ( We will See) , but their still keeping my $14.95 for something I did not sign up for, This was sneaky of them to throw this in.Business Response
Date: 11/08/2022
November 8, 2022
Customer Relations Advocate
**********************
330 ****************, Suite 3120
*******, ** 60611
RE: ***********************************
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification dated November 1, 2022, regarding Ms. *****************
Thank you for bringing this matter to our attention. ********************** has recently contacted our *************************** via email. For further details and to verify the Rewards Program was canceled, we refer ****************** to contact the Bradford Exchange ************************ at ************. We apologize for any inconvenience this may have caused.
Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
********************
Client ServicesInitial Complaint
Date:10/31/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The date of the transaction was around March 2016 and it was paid through installments of ***** a month. The item # is *********: ***** of Gems ********* *********************** ring size 5. The retail price was $349.99 and after shipping (*****) and tax ($35.00) and extended warantee which was ($10.00) it was $410.99. I paid using the 6 months installment plan, which was $64.98 for the first installment and then ***** thereafter. I off the installments as of August 2017, which totaled to be $410.99. I had this ring replaced for the same ring using my extended warrantee due to a diamond falling out in June 2019. The replacement was delivered to me two weeks later and I was happy until just recently as of Aug 2022 I was planning to wear this ring to a wedding so I took it out of its box it came with and it was ugly and tarnished with a green tint to it, which meant it was not real 18 carat gold plated which it describes to be on the Bradford exchange website, but actually copper plated! So I decided to ship the item back with all of its original packaging and return label that it came with along certificate of authenticity the return was processed -Aug 17 2022. Three weeks ago, I received a letter in the mail by a supervisor named ********************* whom stated my return was received but my order could not be located in the system. And to contact them for a refund request or replacement for the returned ring. I called them the next day after i got the letter and I was told my order history had been erased, all I have is a item number in reference to this order, because they erased over 30 orders that I had ever placed with them. Now it is Oct 31st 2022 and I still have not got a refund, nor a status update if the item is going to be returned back to me. So far it looks like they are keeping the ring and the money I paid. This is the item number ********* that can be found on the bradford exchange website.Business Response
Date: 11/04/2022
T
November 4, 2022
Customer Relations Advocate
**********************
330 ****************, Suite 2006
*******, ** 60611
RE: ******* Williamson
16118 ***********.
************, ** 92307-1924
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated October 31, 2022, regarding ************************* complaint.
Concerning item ************, the ***** of Gems Ethiopian Opal and Diamond Ring, the customer returned the ring mid- April of 2021. A full refund is being processed for $339.40 and a check will be mailed on November 10th.The customer should allow 10 days to 2 weeks to receive. We apologize for any inconvenience caused to the customer.
If ************************ has any other questions, she can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
*************************
Client ServicesCustomer Answer
Date: 11/07/2022
Complaint: 18337289
I am rejecting this response because: the Agent representing Bradford exchange is making a false statement. the ring was returned Aug 17 2022 and I have yet to receive a refund for it. I paid $410.99 I expect the amount I paid for the ring because I paid for warrantee which was the $10.99 on top of shipping which was ***** and tax $35 and the extended warrantee of $10.99. $349.99 is the retail value of the ring itself. The agent is being dishonest.
Sincerely,
***********************************Business Response
Date: 11/15/2022
T
November 15, 2022
Customer Relations Advocate
**********************
330 ****************, Suite 2006
*******, ** 60611
RE: ******* Williamson
16118 ***********.
************, ** 92307-1924
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated November 10, 2022, regarding ************************* complaint.
Concerning item ************, the ***** of Gems Ethiopian Opal and Diamond Ring, the customer is requesting additional credit of $10.99 for the warranty, shipping of $15.00 and $10.99 for the extended warranty. The customer should allow 10 days to 2 weeks to receive a refund check totaling $36.98. We apologize for any inconvenience caused to the customer.
If ************************ has any other questions, she can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
*************************
Client ServicesCustomer Answer
Date: 11/15/2022
Complaint: 18337289
I am rejecting this response because: ***************************** is being dishonest, hes not acknowledging the full amount I paid for the ring from Bradford Exchange, because: the additional refund amount that he is trying to give me is incorrect. I paid $16=for shipping, $35 =for tax, and warrantee of = $10.99. The additional refund should be $61.99 and the ring itself is retail priced at $349.99 which totals up to $411.99 that is owed to me, because thats the amount I paid and I returned the ring that they chose to keep without issuing me a refund. Mr. ******* needs to refund me the correct amount promptly!
Sincerely,
***********************************Customer Answer
Date: 12/19/2022
Complaint: 18337289
I am rejecting this response because:I would like to reopen my case, because the merchant The Bradford Exchange did not provide me my full refund. I am still owed $35.00 for the sales tax that I paid on the ring and that has not been issued. Thank you.
Sincerely,
***********************************Business Response
Date: 12/26/2022
T December 26, 2022
Customer Relations Advocate
**********************
330 ****************, Suite 2006
*******, ** 60611
RE: ******************************;
16118 ***********.
************, ** 92307-1924
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated December 20, 2022, regarding ************************* complaint.
Concerning item ************, the ***** of Gems Ethiopian Opal and Diamond Ring, we are fulfilling the additional request of a $35.00 refund. We consider this to be a final resolution and the matter closed. Please allow 10 days to two weeks to receive the refund check. We apologize for any inconvenience caused to the customer.
If ************************ has any other questions, she can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
*************************
Client ServicesCustomer Answer
Date: 12/27/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************************Initial Complaint
Date:10/31/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The Bradford Exchange claims I made a purchase I did not. They are pursuing billing of $176.90 for a "Nightmare Before Christmas Tote" which I never ordered, nor did I receive such an item. The latest Past Due statement shows my email address as ************************** which is not my email address. I filled out their online customer service form about this matter and never got a response.Business Response
Date: 11/03/2022
TNovember 3, 2022
Customer Relations Advocate
**********************
330 ****************,Suite 2006
*******, ** 60611
RE: *********************
26524 ********.
*******, ** 51523
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated October 31, 2022, regarding ****************** complaint.
The second order for item ************, The Nightmare Before Christmas Tote Bag, was placed online. Although the tracking information shows delivered to ******** as instructed, the customer stated she did not place the order. We have settled the account, and nothing is due. We apologize for any inconvenience this situation may have caused.
If **************** has any other questions, she can contact ** directly. Our toll-free number is ************ and our hours are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
*************************
Client ServicesInitial Complaint
Date:10/29/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
When I initially filed a complaint with this company, I requested that they remove my information out of their database but I am still receiving correspondence. This company has already refunded my money, so remove ALL my information out of their databases.Business Response
Date: 11/02/2022
TNovember 2, 2022
Customer Relations Advocate
**********************
330 ****************,Suite 2006
*******, ** 60611
RE: *************************
722 *********************************************************** 30518
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated October 29th, 2022, regarding Ms. ****** complaint.
Both series ***** $2 Bill ********** New Edition, starting with item ************ and ***** $2 Bill **********, item ************ have been cancelled. A request has been placed to stop all mailings, please allow 4 to 6 weeks for those to stop as they are prepared in advance. We apologize for any inconvenience this situation may have caused.
If ************** has any other questions, she can contact ** directly. Our toll-free number is ************ and our hours are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
*************************
Client ServicesCustomer Answer
Date: 11/03/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:10/28/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company sent me an unsolicited package. I knew I had never done business with this company, so I refused the package through **** (I have screenshots of the tracking number where it was refused). This company sent me a bill for the item I did not order. I have looked them up and they have engaged in this kind of scam with other people as well, sending out products no one ordered and trying to bully them into paying if they kept the item. I did not fall for it, I did not accept the package and I want them to leave me alone!Business Response
Date: 11/04/2022
November 4, 2022
Customer Relations Advocate
**********************
330 ****************, Suite 3120
*******, ** 60611
RE: *********************
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification dated October 29, 2022, regarding Mr. ****** complaint.
Thank you for bringing this matter to our attention. ************** states he has not placed any orders with our company. We received an order under Mr. ****** name for six personalized Words of Wisdom plaques. Please see attachment for picture of the order card.
The information provided by the client confirms he refused shipment of the first order, and we have settled that bill. We would like to assure ************** that we have canceled the remaining orders.
If ************** has any other questions, he can contact ** directly. Our toll-free number is
************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
********************
Client Services
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.