Complaints
This profile includes complaints for The Bradford Exchange, Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 851 total complaints in the last 3 years.
- 276 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/28/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 10/10/22 I purchased checks from bradfordexchange.com (The Bradford Exchange). My card was charged $64.52 on 10/12. I received the checks on 10/19. They were printed with the wrong bank name and wrong routing number. I immediately contacted them by phone and spoke to a gentleman named ******. I explained the error and was told I would have to contact my bank. I knew this wasnt correct, and confirmed with him, the information I entered regarding my bank name and routing number was correct. They made the mistake in printing. After 45 minutes, he said he sent an email to the printing company to reprint the checks with the correct information. I asked for a confirmation number, but was told it would be the original confirmation number. I asked for an onshore supervisor to call me back, and was told I would receive a call within 48hrs. Today is 10/28 and I have yet to receive a call. There have been numerous email exchanges with no definitive answer, each time being told someone would call me within 48hrs. *** asked for them to confirm for me that a reprint was issued to correct their mistake and send me checks with the correct information, SILENCE!Ive asked for a refund and told they cant issue a refund. Their ******** page (Bradford Exchange Checks) is littered with MULTIPLE experiences as the one Im dealing with now. All efforts to resolve this manner have fallen on foreign ears. This company is a fraud who will take money with no issues, but lack severely in customer service and backing their product. Hard working dollars are being STOLEN. I either want them to reprint the checks with the correct bank name and routing number, or issue me a refund. In either scenario, I would like for an onshore supervisor to contact me also. PLEASE HELP!
Business Response
Date: 11/02/2022
TNovember 2, 2021
Customer Relations Advocate
**********************
330 ****************, Suite 2006
*******, ** 60611
RE: ***********************;
229 ***********.
********, ** 36207
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated October 28, 2022, regarding Mr. **************************** customer has expressed frustration in receiving his check order with a misprint. They are being reprinted and the customer should allow about 10 days to two weeks to receive the replacement checks. We apologize for any inconvenience this may have caused the customer.
If ***************** has any other questions, he can contact ** directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
*************************
Client ServicesInitial Complaint
Date:10/27/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have contacted The Bradford Exchange multiple times over email and phone to remove our household from their catalog mailing list. It has been over 5 months now and we still receive multiple catalogs *per week* from them, which has become an increasing nuisance.We request to be removed from their mailing list, and for no more catalogs to be sent to our home.Business Response
Date: 11/01/2022
November 1, 2022
Customer Relations Advocate
**********************
330 ****************, Suite 2006
*******, ** 60611
RE: ***********************
1431 **************
***********, ** 95050
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated October 28, 2022, regarding Mr. ******* complaint.
The customer has expressed frustration and a request has been submitted to have all mailings stop. As they are prepared in advance, the customer should allow 4 to 6 weeks for them to stop. We apologize for any inconvenience this may have caused the customer.
If **************** has any other questions, she can contact us directly. our toll-free number is ************ and our hours are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
*************************
Client ServicesInitial Complaint
Date:10/27/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have tried to cancell a subscription multiple times and never get a response via physical mail, email or phone. I keep getting sent packages, try to send them back, and then I get charged for the item I sent back. This has already negatively affected my credit, and I have been trying continuously to get them to stop, but they never respond. When I called, someone said they would cancell my subscription, but I am another two packages in and now owe an additional 100 dollars for an item I sent back. I don't know how they xan keep doing this, when I keep having to pay for items I don't own.Business Response
Date: 11/03/2022
November 3, 2022
Customer Relations Advocate
**********************
330 ****************, Suite 3120
*******, ** 60611
RE: *******************************
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification dated October 27, 2022, regarding Mr. ********* complaint.
Thank you for bringing this matter to our attention. We confirm that the Night Before Christmas Black Light Village Collection has been cancelled. Please disregard the latest invoice as Twisted Horn House, shipped on August 25, 2022, shows as returned.
We apologize for any misunderstanding and if ******************** has any other questions,he can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
********************
Client ServicesCustomer Answer
Date: 11/04/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you so much for your help.
Sincerely,
*******************************Initial Complaint
Date:10/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered ONE coin from this company for a gift and that's all I wanted. I paid for it on April 19th in the amount of $21.43. I thought this was all I was doing. I was then charged on May 17th in the amount of $30.54 for a second coin and received that coin. I called them after I saw this and told them to STOP and I was not interested in receiving anything else from them and to STOP charging my account for a subscription that I never wanted. They said ok and that it was taken care of and closed. They then tried to charge me AGAIN on June 13th in the amount of $30.54. I never received, nor wanted, anything from them this THIRD time. I disputed the charge and was refunded that 3rd charge from Paypal. I have since been sent numerous statements in the mail saying I owe them this 3rd payment in the amount of $30.54 and will be sent to collections if I don't pay it. I have tried to call them and gotten nowhere with them. I don't want this to harm my credit and I want to voice my problems with this company. I do see there are hundreds of others out there that have had the same experience as I have.I would very much like for this account to be settled and closed with no threat to my credit, as I have an excellent credit rating. I don't feel I should have to pay for something I never wanted and have tried explaining that to them. They seem to try to "trap" people into a subscription and won't close it on their own. Thank you.Business Response
Date: 10/31/2022
October 31, 2022
Customer Relations Advocate
**********************
330 ****************,Suite 2006
*******, ** 60611
RE: ****************************;
4856 *************.
*********, ** 80534
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated October 26, 2022, regarding Ms. ******* complaint.
The customer is questioning the automatic billing of the series ***************************** 11 Platinum Jubilee Proof Coin Collection. The last item received was ************, Her Majestys Coronation. As stated in our website, this is an ongoing series that has already been cancelled as requested. We will issue her a prepaid return label for her to use to return the last shipment. Upon receipt of the return, the last shipment will be settled and the invoices will cease for the item. We apologize or any inconvenience this may have caused.
If Ms. ******* has any other questions, she can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
*************************
Client ServicesInitial Complaint
Date:10/26/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered an online item. One item. Did not sign up for a subscription or any more items. Received partial part of the original order, along with information that I was subscribed to receive many more items, to be charged to my original credit card. I emailed ***************** who apologized for the "unclarified" subscription offer, and asked if I wanted to cancel the subscription.Business Response
Date: 10/31/2022
Te
October 31, 2022
Customer Relations Advocate
**********************
330 ****************, Suite 2006
*******, ** 60611
RE: *****************;
320 ************.
****, ** 95242
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated October 26, 2022, regarding *************** complaint.
Concerning the item ************,With Your Nose So Bright, our records show the order is paid in full. The series All Aboard ******* Express has been cancelled.We apologize for any inconvenience this may have caused the customer.
If ************* has any other questions, he can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
*************************
Client ServicesCustomer Answer
Date: 11/02/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************Initial Complaint
Date:10/25/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bradford Exchange keep sending me a bill saying I owe them no invoice# and they keep sending me literature thatI have asked them to stop on at least 3 times. I DONOT want to buy anything from them EVER!!!!!I donot owe them they owe me a refund of $49.95 for items I have returned to them over a month ago.Please stop sending me all this junk mail ASAP. its been over a month now NO more of this useless junk mail.Business Response
Date: 11/01/2022
November 1, 2022
Customer Relations Advocate
**********************
330 ****************, Suite 3120
*******, ** 60611
RE: ***************************
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification dated October 25, 2022, regarding Mr. ******* complaint.
Thank you for bringing this matter to our attention. We confirm that the 20th Century **** Silver Dollar Coin Collection has been cancelled. The return of the last shipment **** *************************** was processed on October 14, 2022. We had received a partial payment of $19.35 and that refund was mailed on October 18, 2022. **************** has been removed from our mail list. As the mailings are prepared in advance, please allow 6-8 weeks for the mail to cease.
We apologize for the inconvenience this has caused and if **************** has any other questions, he can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
********************
Client ServicesCustomer Answer
Date: 11/03/2022
Complaint: 18310182
I am rejecting this response because:
Sincerely,
**************************;I reject this answer because it is not the full amount they owe me
Business Response
Date: 11/11/2022
November 11, 2022
Customer Relations Advocate
**********************
330 ****************, Suite 3120
*******, ** 60611
RE: ***************************
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your additional notification dated November 6, 2022,regarding Mr. ******* complaint.
Thank you for bringing this matter to our attention. We confirm that the 20th Century **** Silver Dollar Coin Collection has been cancelled. The return of the last shipment **** *************************** was processed on October 14, 2022. We had received a partial payment of $19.35 and that refund was mailed on October 18, 2022. **************** has been removed from our mail list. As the mailings are prepared in advance, please allow 6-8 weeks for the mail to cease.
Please see shipments and payments as follows:
************ **** EISENHOWER $30.00 paid 3/22, $29.35 paid 4/15= total $59.35
************ DISPLAY+1999 $30.35 paid 5/12, $29.00 paid 6/8= total $59.35
************ 71EISENHOWER $40.00 paid 7/13, $19.35 paid 8/16=total $59.35
************ 79SUSAN B ANTH $19.35 paid 9/20 only payment towards this coin
This coin return was processed 10/14/22 and the $19.35 refund was mailed on 10/18/22.
If **************** has any other questions, he can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
********************
Client ServicesCustomer Answer
Date: 11/15/2022
Complaint: 18310182
I am rejecting this response because:
Sincerely,
**************************;i reject the response from this so call business because they owe me the full amount of what paid them. Just to let them know I am returning all the coins I bought from them
I have 365 days to return any or ALL of them. Iwill be returning ALL ASAP
Initial Complaint
Date:10/24/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Personal checks were ordered originally on Feb 1, 2022 for a total of $44.67. An additional charge of $14.95 appeared on Feb 25, 2022. Upon contacting the business, the business confirmed the charge would drop off and no further charges would occur. However, charges continued. The original charge did not drop off, and I was charged each month: $14.95, Feb 25 2022; $14.95, Mar 29 2022;$14.95, Apr 26 2022;$14.95, May 26 2022;$14.95, Jun 28 2022;$14.95, Jul 26, 2022; $14.95, Aug 24, 2022;$14.95, Sep 23, 2022;A total of 8 charges totaling $119.60. All of these 8 charges were not authorized and are fraudulent. A refund of $119.60 is desired, along with stopping all future charges.Business Response
Date: 10/31/2022
October 31, 2022
Customer Relations Advocate
**********************
330 ****************, Suite 3120
*******, ** 60611
RE: *****************************
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification dated October 24, 2022, regarding Ms. *****************
Thank you for bringing this matter to our attention. Our records indicate ****************** placed an online order for the Imperial Bradford Exchange Checks, and accepted an offer for the Bradford Rewards Program, a subscription service billed at $14.95 per month. For further details and to cancel the Rewards Program, we refer ****************** to contact the Bradford Exchange ************************ at ************. We apologize for any inconvenience this may have caused.
If ****************** has any other questions, she can contact us directly. Our toll-free number is
************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
********************
Client ServicesInitial Complaint
Date:10/24/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been trying to contact Bradford exchange about my 300 dollar refund no response I have been thinking they do. Not want to refund my money they said they refunded ***** did not receive my bank card is with my bank account so have not seen a refundBusiness Response
Date: 10/31/2022
October 31, 2022
Customer Relations Advocate
**********************
330 ****************, Suite 2006
*******, ** 60611
RE: *********************************
408 ************.
*******, ** 23661-1605
Case # ********
Account # ********* & *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated October 24 20, ****************** *********** complaint.
Concerning the refunds on the items in question, account ********* has been credited $97.50 on October 24th. Account ********* has been credited for $97.50 on 10/10 and $120.77 on 10/24. The credits will appear on the credit card statements within 3 to 5 business days. We apologize for any inconvenience this situation may have caused.
If ************************ has any other questions, she can contact us directly. Our toll-free number is ************ and our hours are Monday through Friday from 7:00 a.m.to 6:00 p.m.
Sincerely,
*************************
Client ServicesInitial Complaint
Date:10/23/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a Train set from ******* in May 2022, at this time I paid for the item in full, Now they are continually sending me invoices for more paymentBusiness Response
Date: 10/26/2022
TOctober 26, 2022
Customer Relations Advocate
**********************
330 ****************, Suite 2006
*******, ** 60611
RE: *****************;
10209 **********.
**********, ** 21740-9590
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated October 23, 2022, regarding **************** complaint.
The customer is questioning the automatic billing of the series The Silver Dollar Express collection. The last item received was ************, Silver Dollar Tender. The customer may choose to send back that item with our prepaid return label. Please note that the website clearly states:
Your electric train collection begins with Issue One, ****** Silver Dollar Steam Locomotive. Soon, your collection will continue with Issue Two, Silver Dollar Tender and FREE 14-piece track set, power pack and speed controller. Next to arrive in this electric train collection is Issue Three, American Eagle Silver Dollar Box Car,followed by Issue Four and additional unique Silver Dollar train cars, each a separate issue to follow.
Price:$89.99USEach Issue
s&s? $13.99 US
If ************** has any other questions, he can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
*************************
Client ServicesCustomer Answer
Date: 10/27/2022
Complaint: 18300140
I am rejecting this response because:
Sincerely,
*****************Business Response
Date: 11/03/2022
TNovember 3, 2022
Customer Relations Advocate
**********************
330 ****************, Suite 2006
*******, ** 60611
RE: *****************;
10209 **********.
**********, ** 21740-9590
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated October 31, 2022, regarding **************** complaint.
In reference to the Silver Dollar Express Train Collection, the customer has attached copies from parts of the advertising. One ad emphasizes the accessories are free with the second shipment for the Silver Dollar Tender and the second is thanking the customer for the full payment for the enclosed product they received. Our advertising clearly states there is a charge for each issue plus tax and shipping services. Concerning item ************, Silver Dollar Express Tender, the account has been settled and the series cancelled.
If ************** has any other questions, he can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
*************************
Client ServicesCustomer Answer
Date: 11/04/2022
Complaint: 18300140
I am rejecting this response because:
Sincerely,
*****************Dear BBB this company tells me they Canceled this transaction and im to just keep the delivery.. I believe there attempting to look good in the for the BBB. they have stressed me to the **** I have received 3 invoices since this case opened one for $9400 one for $99.00 and the latest for $110.00 I have been over this offer many times, I do not see anything telling me of future deliveries or charges... Makes me wonder just how many other people they have gouged for money... thanks for your assistance *********************;
Initial Complaint
Date:10/21/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered checks online from Bradford Exchange in 10/2021. It was a one time purchase. They had a promotion going for a rewards program that gave deals in shipping but I declined it and paid full price for shipping plus a security fee. Today I noticed a unauthorized charge of $14 and change from Bradford Exchange. Contacted Bradford Exchange to find out why I was being charged a monthly fee for the past 11 months. I was informed that I was enrolled in the rewards program and that was the monthly fee. I informed the rep that my purchase was a one time purchase and that I declined the promo and just paid full price for shipping. I was informed that because it was an online purchase that I was automatically enrolled just by making the purchase.Business Response
Date: 10/28/2022
October 27, 2022
Customer Relations Advocate
**********************
330 ****************, Suite 2006
*******, ** 60611
RE: ***************************
Case # *********
Account # *********
Dear **********************:
We are in receipt of your notification, dated October 12, 2022, regarding Mr. *********************************** you for bringing this matter to our attention. The client contacted our Bradford Exchange Rewards customer service to dispute the monthly rewards program charges. The refund was applied to his credit card as of October 27, 2022. The credits should appear within the next 2-3 business days.
If ****************** has any further questions, he can contact us directly; our toll-free number is ************; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT).
Sincerely,
***************************
Client ServicesCustomer Answer
Date: 10/30/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************
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