Complaints
This profile includes complaints for The Bradford Exchange, Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 853 total complaints in the last 3 years.
- 277 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/06/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Saturday, October 1, 2022, I called a number on a pamplet I received in the mail. It was advertising checks for $**** per pack. Their agent on the phone was difficult to understand. He kept trying to sell me extra stuff but I kept telling him I only wanted the **** a pack checks. Today my Account was charged $77.32. I called to complain and they said the order was shipped so nothing could be done about it but they would refund $9.79 for half of processing and telephone fees.
Business Response
Date: 10/13/2022
October 13, 2022
Customer Relations Advocate
**********************
330 ****************, Suite 2006
*******, ** 60611
RE: ***************************
Case # ********
Account # *********
Dear **********************:
We are in receipt of your notification, dated October 6, 2022, regarding Ms. ************************************* you for bringing this matter to our attention. ********************** placed a phone order for the Best of ****** ******* Bradford Exchange Checks. Unfortunately, she was not eligible for new client pricing. She contacted our *********** about this situation and received assistance.
We apologize for any misunderstanding, and should ********************** have any further questions, she can contact us directly; our toll-free number is ************; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT).
Sincerely,
***************************
Client ServicesInitial Complaint
Date:10/06/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Wednesday, October 5, 2022, my **************** credit card was illegally charged for a product I did not order. The mount of the product was $50.27, I had ordered two (2) $2 bills from this company on 9/20/22 at $50.27 each in which the monies were charged on 9/20/22. I contacted the business today, October 6, 2022 and spoke with ****** at telephone number ************** who informed me that the charge on 10/5 was part of a collection and they automatically send out and charge your credit card. She informed that the product was shipping out on 10/6 and the charge has to stay on my account and I have to refuse the package or send it back to get my monies refunded. The package has not been sent out today, 10/6/22 but I have to receive it before I get my monies refunded. I informed her that I never signed up for a collection but for the two (2) $2 bills ONLY. The two order numbers are 942002320404-1 and 942002320404-2.Business Response
Date: 10/10/2022
TOctober 10, 2022
Customer Relations Advocate
**********************
330 ****************,Suite 2006
*******, ** 60611
RE: ***********************;
722 **************.
**********, ** 30518
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated October 6th, 2022, regarding Ms. ****** complaint.
The customer is questioning the automatic billing of the two ***************************** $2 Currency Collections they have on order. They were ordered online and the website clearly states they are collections that are automatically shipped and include tax, shipping and services. If the customer chooses not to keep any of the items, we are issuing prepaid return labels and upon receipt, her PayPal account will be credited. We apologize for the inconvenience this may have caused the customer.
If ************** has any other questions, she can contact ** directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
*************************
Client ServicesCustomer Answer
Date: 10/12/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I should have come to your website prior to ordering from this company because your information is so accurate and I would not have done business with them.Thank you all for having great accurate information regarding companies along with the ratings.
Sincerely,
*************************Initial Complaint
Date:10/03/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered Checks from The Bradford Exchange. Huge Mistake. I ordered Labrador Retriever checks. The Image on the website was so nice. Once I got the checks the Image is poor quality. The quality is nothing like that on their website. I also decided to click on a Bradford Check rewards program. It offered free shipping on my order now. I was told I would get information in 24 hours for free shipping. It never happened. I sent a request to Cancel the Rewards program and heard nothing. It is a scam. I emailed Bradford Exchange at 8:56 AM this morning and never received a response. I called them at few Minutes ago and it says they are closed. It is 9:01 PM CDT now.Phone: **************** E-mail: *************************************** Fax: **************** **************** hours are:Monday - Friday 7:00AM to 10:00PM CT Clearly says they are open till 10:00 PM Central time. That is a lie and incorrect. I will Never order anything from the Bradford Exchange again. Horrible **************** and horrible quality Products. They need to refund our money in full and make sure the rewards Check program is cancelled. If they want the checks back, send a return label and I will send them back. Other wise I will spread them. Horrible quality checks. Picture is terrible.Business Response
Date: 10/05/2022
TOctober 5, 2022
Customer Relations Advocate
**********************
330 ****************, Suite 2006
*******, ** 60611
RE: **************************;
7721 **************.
******, ** 75035
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated October 4, 2022, regarding ****************** complaint.
We have issued a prepaid return label for item ************, Black Lab 2 Box Duplicate. Upon receipt, the customers credit card will be credited the full amount. We apologize for any inconvenience this may have caused.
If **************** has any other questions, he can contact ** directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
*************************
Client ServicesCustomer Answer
Date: 10/12/2022
Complaint: 18163284
I am rejecting this response because: I see Nothing from the Business. All I see is the BBB saying the BBB can't process this claim. It is not a duplicate and should be processed. I see no response from the Business to either accept or reject.
Sincerely,
***************************Customer Answer
Date: 10/21/2022
Complaint: 18163284
I am rejecting this response because: It is horrible to make the Customer wait for a refund. That is Pathetic. I have received NO return Label. I only received one set of checks and I ordered two. I will happily return what I received. NO return Label received. Why make me wait. Do the right thing and issue the refund. I will never, ever do business with Bradford Exchange again.
Sincerely,
***************************Business Response
Date: 10/25/2022
TeOctober 25, 2022
Customer Relations Advocate
**********************
330 ****************, Suite 2006
*******, ** 60611
RE: **************************;
7721 **************.
******, ** 75035
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your additional notification, dated October 22, 2022,regarding ****************** complaint.
Concerning the check items in question, the account has been settled. The total of $51.21 will appear on the customers credit card within 3 to 5 business days. We apologize for any inconvenience this may have caused.
If **************** has any other questions, he can contact ** directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
*************************
Client ServicesCustomer Answer
Date: 11/01/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:10/03/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Items sold as 24kt gold plated and the items are actually copper plated. When I contacted them about it I was told to send everything back in the original boxes. I don't have that and I am hard of hearing and a veteran. I asked if I could return all in one box and was told no. Please provide me with assistance as no one wants to assist me at Bradford exchange.Business Response
Date: 10/05/2022
TOctober 5, 2022
Customer Relations Advocate
**********************
330 ****************, Suite 2006
*******, ** 60611
RE: *********************************
16033 ******************************************
Case # ********
Account # ********* & *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated October 3, 2022, regarding **************************** complaint.
Concerning the multiple jewelry items the customer mentioned in his complaint, we are not finding such items on his accounts. The customer may want to check his invoices or packaging to see the company he ordered the items from and request returns labels. We apologize for any inconvenience this situation may have caused.
If ************************** has any other questions, she can contact us directly. Our toll-free number is ************ and our hours are Monday through Friday from 7:00 a.m.to 6:00 p.m.
Sincerely,
*************************Initial Complaint
Date:10/03/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company is running complete scams. They present misleading advertising, and dupe customers into spending far more money than they expect. I bought the Nightmare Before Christmas tree set for $80. Expecting to receive the entire order, I only received a small model house and tiny figurine. The set turns out to be shipped in installments, and the total cost for a plastic set that probably costs under $10 to manufacture and sell is over $200. Requesting a return under their money back guarantee I was provided with a **** bulk shipping label that has no tracking number. The return cannot be be traced or tracked, and I have been informed that the return process will take over a month to process. Based on what I have researched, the company reportedly regularly delays processing refunds. The owners and management of this company must come from a sewer pit.Business Response
Date: 10/04/2022
TOctober 4, 2022
Customer Relations Advocate
**********************
330 ****************,Suite 2006
*******, ** 60611
RE: **********************;
4230 *********.
***********, ** 90043
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated October 3, 2022 regarding ****************** complaint.
The customer is questioning the automatic billing of the series The Nightmare Before Christmas Tabletop Tree Collection. The only item received by the customer is item ************, Jacks *****. The customer may choose to send back that item with our prepaid return label and upon receipt, his PayPal card will be credited the full amount. The series has been cancelled. Please note that the website clearly states:
Your fun-tastic nightmare begins with Issue **** ****'s ***** and *****. Next to arrive will be Issue Two, the 3-foot, pre-lit The Dark of the **** Holiday Tree. Soon your collection will continue with Issue Three,Cemetery Hill **** Tree Topper and FREE Purple Nightshade Tree Skirt and additional Nightmare Before Christmas sculptures, figurines and ornaments for your tree, each issue to arrive separately.
Price:$59.99USEach Issue
s&s? $11.99 **
If **************** has any other questions, he can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
*************************
Client ServicesCustomer Answer
Date: 10/04/2022
Complaint: 18159031
I am rejecting this response because:The advertising and pricing for this product is obviously misleading. The responding agent can refute my claim by citing purposely buried fine print, but the fact that I, as well of many other unsuspecting customers, feel they have been duped remains a fact. The business could take this information to heart and change it's unscrupulous business practices, but it does not. I hope this responding agent thinks about each and everyone of these people who feel like their trust has been abused when she goes to sleep at night. When one vehemently defend the questionable actions of this business without offering any understanding for how a a customer feels about being mislead, it speaks volumes of this person's character. It also makes it clear that this business thrives on this practice, and is unwilling to change because it would be helpless to turn a profit without it. It is this type of attitude towards the acceptance of corporate greed that is ruining America. The Bradford Exchange should be ashamed.
I have attached a copy of an ad that appears typically for the this product. The only information that would reflect that the item costs 3 times the price of $59.99 plus 3 times the $11.99 shipping and handling charges is the phrase "each issue". It is obvious that The Bradford Exchange intends to bury the true cost of this item. They are scammers. I have already sent the item back. I would ask that BBB keep this complaint open until I receive a full refund from these fraudsters.
Sincerely,
***********************Business Response
Date: 10/10/2022
TOctober 10, 2022
Customer Relations Advocate
**********************
330 ****************, Suite 2006
*******, ** 60611
RE: **********************;
4230 *********.
***********, ** 90043
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated October 4, 2022, regarding ****************** complaint.
Concerning the item ************, Jacks House, the account has been settled and the series cancelled. We apologize if this situation caused any inconvenience to the customer.
If **************** has any other questions, he can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
*************************
Client ServicesInitial Complaint
Date:10/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Yesterday I tried to place an order. It forced me to buy the shield product. I called in today, and the agent tried to force me to buy at full price, then the shield product. When I said 'no' he became upset and explained to me how I need it. Several times. I finally told him I am canceling the order. He didn't like that. I had to hang up. Old-school aggressive sales tactics, deceptive, and terrible.Business Response
Date: 10/05/2022
TOctober 5, 2022
Customer Relations Advocate
**********************
330 ****************, Suite 2006
*******, ** 60611
RE: ****************************;
15127 **********. #***
*******, ** 98052
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated October 2, 2022, regarding **************** s complaint.
Concerning the customers inquiry about a possible check order, per her request, was cancelled. We apologize for any inconvenience this may have caused the customer.
If *************** has any other questions, she can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
*************************
Client ServicesInitial Complaint
Date:09/27/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bradford Exchange withdrew money from my account without authorization for a total amount of $343.85 over a period of time. When I notified them that they did not have authorization to withdraw any money from my account, they immediately reimbursed me a partial payment of $239.20 (ACH deposit) (due to only being able to automatically process a certain amount) and promised to reimburse me the remainder amount of $104.65 by way of check. My initial call to them was in February 2022, I was reimbursed $239.20 on 04/01/22. We are now 09/27/22, I have yet to receive the remainder of my reimbursement. I have spoken to many supervisors, *****, ****** *******************************, ******* to name a few, on multiple dates with no avail. I have yet to get a response, email, or returned call. I believe this was unlawful and I should have been reimbursed the whole amount immediately.Business Response
Date: 10/03/2022
TOctober 3, 2022
Customer Relations Advocate
**********************
330 ****************, Suite 2006
*******, ** 60611
RE: ****************************;
18380 *************************.
********, ** 85338
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated September 28, 2022, regarding Ms.******* ************************ advise **************** that concerning our Rewards Program, she has been reimbursed $239.20 as of March 31st. She is requesting an additional $104.65 in credits and we will need more information concerning this additional credit. We apologize for any inconvenience this may have caused.
If **************** has any other questions, she can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
*************************
Client ServicesCustomer Answer
Date: 10/04/2022
Complaint: 18137951
I am rejecting this response because:I am not satisfied with the response from *************************, ****** Services with The Bradford Exchange. She is correct that I was reimbursed $239.20 of $343.85 that was taken out of my account without my authorization.Therefore, I am asking to be reimbursed the remainder balance of $104.65 that is rightfully owed to me. I am not asking for a credit I am asking for my money to be returned to me in its entirety.
The total (unauthorized) amount withdrawn from my account was $343.85
On 04/01/22 The Bradford Exchanged reimbursed me $239.20,not $343.85.
Leaving a balance due to me in the amount of $104.65
I am asking that in good faith they reimburse me my money in the amount of $104.65.
In good faith, I have made many attempts to resolve this matter on my own with no avail.
5/9/22 Spoke with ******* at 12:32 Should receive check in the mail.
5/16/22 Spoke with ****** at 2:46 p.m. She will have check expedited.
6/2/22 Spoke with Anasa She will look into it.
6/22 Spoke with ****** at 12:05
7/22 Spoke with ******
9/29 Spoke with *****
Sincerely,
*****************************Business Response
Date: 10/07/2022
TOctober 7, 2022
Customer Relations Advocate
**********************
330 ****************, Suite 2006
*******, ** 60611
RE: ****************************;
18380 *************************.
********, ** 85338
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated October 4, 2022, regarding Ms.******* ************************ advise **************** the additional credits she is requesting totaling $112.66 will be refunded via a refund check. She should allow up to two weeks to receive the refund check. We apologize for any inconvenience this may have caused.
If **************** has any other questions, she can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
*************************
Client ServicesInitial Complaint
Date:09/23/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a product from the Bradford Mint Exchange. When purchasing the product; they asked if I wanted to subscribe to a subscription service. I chose to decline this and remember telling them no. The next month though, I saw that they were billing for a product I never purchased. When I got online on my account through them, I saw that they were in the process of shipping me a product as part of a subscription plan that I declined to be a part of. They still subscribed me for further purchases even when I told them no.Business Response
Date: 10/10/2022
TOctober 10 , 2022
Customer Relations Advocate
**********************
330 ****************, Suite 2006
*******, ** 60611
RE: **************************;
3933 ********.
***, ** 84067
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated September 23, 2022, regarding ****************** complaint.
The customer is questioning the automatic billing of the series Greatest Stories of the Bible Proof Coin collection, starting with item ************,The Last Supper. Hes stating that he declined this offer and never purchased a second item. The series has been cancelled and we have issued a prepaid return label for item ************, Great Bible Stories CoPack.
Please note that the website clearly states: This unique collection begins with Issue One,The Last Supper. Soon your collection will continue with Issue Two,The Ten Commandments and FREE Display Box, followed by Issue Three,The Nativity, and additional Proof coins, each a separate issue to follow.
Price:$49.99USEach Issue
s&s? $6.99 **
If **************** has any other questions, he can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
*************************
Client ServicesInitial Complaint
Date:09/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Business utilized false advertising to get me to send in my information to bill me without my consent for a promotional coin giveaway. I was never informed on the mailing advertisement that I would be charged for their **** Eisenhower coin, or on the return slip. Any kind of payment required was never listed on their mailing, and I had no knowledge I would be later billed for it.Business Response
Date: 09/28/2022
TeSeptember 27, 2022
Customer Relations Advocate
**********************
330 ****************, Suite 2006
*******, ** 60611
RE: ************************;
520 ************************************.
*****, ** 29349
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated September 22, 2022, Mr. *********** complaint.
Concerning ************************ and the coin in question, item ************, **********,
is stating in his complaint to have received an offer for a promotional coin giveaway. We have attached a copy of this ad to clarify what the customer would actually be receiving. Also, a prepaid return label was issued for the customer to return the item, should he choose not to keep it. We apologize for any inconvenience this may have caused.
If ************************ has any other questions, he can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
*************************Initial Complaint
Date:09/21/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered checks from the Bradford Exchange 3/21. Each month afterwards, which I was unaware, were charging me $14.95 membership fee. I called the company and they reason was I accepted free shipping. That automatically enrolled me. They have charged me $261.10 for a book of checks. I had to cancel my debit card to stop them from taking any more money. They offered to refund me 4 months, which barely covers my insufficient fund charges.Business Response
Date: 09/23/2022
Te
September 23, 2022
Customer Relations Advocate
**********************
330 ****************, Suite 2006
*******, ** 60611
RE: ************************;
12 Forest Ave.
**********, ** 24127
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated September 21, ****************** ******* complaint.
The customer signed up for the ********************** Rewards Program, not realizing at first,that it was a subscription service. In contacting the company, was credited 4 payments of $14.95 each and is not satisfied. We are advising her to contact the Bradford Exchange ************************ at ************ for further assistance.
If **************** has any other questions, she can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
*************************
Client ServicesCustomer Answer
Date: 09/27/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.