Complaints
This profile includes complaints for The Bradford Exchange, Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 853 total complaints in the last 3 years.
- 277 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/19/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My fiance purchased a single item unknowingly receiving 3-4 more afterwards and being billed for them without her knowledge, or even an email receipt of such. Initial purchase was on December 22, 2021 for $100.42. She received charges for 3-4 more of these at the same price. We wound up cancelling her debit card to get bradford to stop billing and have be unsuccessful in finding an owed balance, even from the creditor (they changed the total mid-sentence as we spoke to them), as her account does not even exist. Now we received collections letter, and have no issue paying, but I will not pay without a full owed balance acknowledged and a satisfaction of the debt issued back to us at this point to move on from this deceptive business.
Business Response
Date: 09/23/2022
TeSeptember 23, 2022
Customer Relations Advocate
**********************
330 ****************, Suite 2006
*******, ** 60611
RE: **********************;
24 **************.
**********, ** 12526
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated September 20, 2022, regarding Mr.********* ************************ advise ******************** that we have settled the account and cancelled both series.The collection attempts are being stopped with the following three items:01-21361-003Watchful Protectors, ************ Moonlit Marvel and ************ ,Auroras Haven. We believe that our action will close this matter. We apologize for any inconvenience this may have caused.
If ******************** has any other questions, he can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
*************************
Client ServicesCustomer Answer
Date: 09/26/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:09/19/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Today I placed an order for some address labels. After submitting it, I received a prompt from the website to input my email address to receive free shipping on the order I had just placed. After doing so, it indicated that I had enrolled in the Bradford Exchange Awards program and would be charged $14.95 monthly after a 30 day trial. The only option given to cancel was a phone number. I immediately called the number and was informed that I would have to wait another week for it to show up in their system before I could request cancellation. At no point did it have me create a password or go through any process to confirm that I wanted the membership.Business Response
Date: 09/22/2022
TSeptember 22, 2022
Customer Relations Advocate
**********************
330 ****************, Suite 2006
*******, ** 60611
RE: ********* Hopper
69 ************.
*******, ** 13662
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated September 20, 2022, regarding ****************** complaint.
At the time **************** placed an online order for checks, she received a prompt to sign up for the Bradford Rewards Program. She attempted an immediate cancellation and was unsuccessful. We are advising the customer to contact the ********************** ************************ at ************ for further assistance. We apologize for any inconvenience this situation may have caused.
If **************** has any other questions, she can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
*************************
Client ServicesCustomer Answer
Date: 09/23/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
Date:09/19/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought an item and made payments for it. They have kept charging me this amount after it was paid off. I contacted them on the website. I called them several months ago and they were supposed to research the charges to find out why I was still being charged and refund the money if I was overcharged. That was back in March. I called again today and was told that they could not find me on the computer and then said that I had enrolled in a rewards program and they had just used the information that I gave them from my original purchase. They said they were able to do this if I clicked on their logo at anytime. I talked to a man the first time and talked to a woman named ******* today. In March they never mentioned a rewards program. They just said that they would research it and refund my overpayments.Business Response
Date: 09/22/2022
TSeptember 22, 2022
Customer Relations Advocate
**********************
330 ****************, Suite 2006
*******, ** 60611
RE: ****** Curry
2805 ********.
***********, ** 37172
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated September 19, 2022, regarding Ms.****** ******************** the time ************** placed an online order for item ************, A Baby to Treasure-Boy, she signed up for the Bradford Rewards Program. She is requesting a refund and will need to contact Bradford Exchange ************************ at ************ for further assistance. We apologize for any inconvenience this situation may have caused.
If ************** has any other questions, she can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
*************************
Client ServicesCustomer Answer
Date: 09/24/2022
Complaint: 18046918
I am rejecting this response because: I have contacted the customer service number several times and this last time they actually stopped the subscription. The other times, they did not. I have done everything that they have told me to do in the past. They kept telling me that they would research the problem, but never contacted me again. Now, they want me to start from the beginning.
Sincerely,
***********************Business Response
Date: 10/03/2022
October 3, 2022
Customer Relations Advocate
**********************
330 ****************, Suite 2006
*******, ** 60611
RE: ****** Curry
2805 ********.
***********, ** 37172
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated September 29, 2022, regarding Ms.****** ********************* customer has stated that she contacted customer service several times and is not satisfied. However, in order to receive assistance specifically concerning the Rewards program, she needs to contact the Bradford Exchange ************************ at ************ . We apologize for any inconvenience this situation may have caused.
If ************** has any other questions, she can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
*************************
Client ServicesCustomer Answer
Date: 10/05/2022
Complaint: 18046918
I am rejecting this response because: I have already done exactly what this email from them says to do. They just don't honor it until it is taken up with BBB.
Sincerely,
***********************Initial Complaint
Date:09/19/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to report that I consider myself a victim of Identity Theft and harassment. In August 2022, I received 8 different invoice with letters from ******************* stating that Bradford Exchange received a charge back and requesting that I pay each invoice. The invoices total $100.31 for items I did not order and did not receive any merchandise. On the day the charge was made, my bank contacted me and I confirmed I did not make the purchase and that it was a fraudulent use of my credit card. Subsequently, I received written communication from my bank stating the issue was resolved. Today, September 19, *****, I received the 8 invoices again with "past Due" on each invoice with a letter from *****************************, Account Executive requesting payment.I request that Bradford Exchange 1) stop sending me invoices for items I did not order 2)abide by the Fair Credit Billing Act and 3) not refer the unpaid balances to a collection agency. I will also be filing a complaint with the Federal Trade commission(FTC)Business Response
Date: 09/22/2022
September 22,2022
Customer Relations Advocate
**********************
330 ****************,Suite 2006
*******, ** 60611
RE: **************************;
46 ************.
*********, ** 07042
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated September 19, 2022, regarding **************** complaint.
Concerning the charges totaling $100.31 of check related items, we have settled the account and nothing is due. We apologize for the inconvenience this situation may have caused.
If **************** has any other questions, she can contact us directly. Our toll-free number is ************ and our hours are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
*************************
Client ServicesCustomer Answer
Date: 09/23/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:09/16/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a notice that they will be charging me for something I did not receive. They claim they sent a TK MINI SNOW GLOBE#3 to *************************************************************. I have not lived at that address since July 2022. Further more I called their customer service department in June and closed both my accounts ********* and *********. These were the only accounts I was aware of. I disputed this charge with my credit card company because I could never get in touch with their customer service. I tried calling their customer service department several times after receiving their notice. The last two times I called the two numbers listed on their website. The automated service says they were closed even though it is within the business hours listed on your website. I just tried calling today 9/16/2022 at 4:43pm EST. And again shortly after with the second number. Their listed business hours are until 6pm CST M-F. How can I dispute the problem if no one can get in touch with their service department?I want to reiterate that I have asked them to have the accounts canceled, and did so again today via their website contact us webpage, if they had not done so from my original request in June 2022. I do not want any further products from them. In addition, the account listed on the notice, is not an account i have ever authorized, to my knowledge. I have not requested product under this account. I have asked them to cancel the account listed on the notice (*********) and any other accounts listed under my name - *************************, or at the address of *************************************************************. I am not aware of any other accounts with them.Business Response
Date: 09/21/2022
TSeptember 21, 2022
Customer Relations Advocate
**********************
330 ****************,Suite 2006
*******, ** 60611
RE: *************************;
211 *************.
*******, ** 28376
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated September 17th, 2022, regarding Mr. ****** complaint.
The customer has had a change of address since July of this year and has not received any recent orders.He no longer wishes to receive Bradford products. The account has been settled and all series cancelled. We have also requested for the mailings to cease. The customer should allow 4 to 6 weeks as they are prepared in advance. We apologize for any inconvenience this may have caused the customer.
If ************** has any other questions, he can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
*************************
Client ServicesInitial Complaint
Date:09/16/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered checks from Bradford Exchange in August 2021. That's it. There has been a recurring charge on my account for the last 11 months for $14.95 for a rewards program I never signed up for. They are supposed to call me in ***** hrs to let me know what they're willing to refund me. I was also told I would get a confirmation email. It's been 20 minutes and I still don't have it.Business Response
Date: 09/20/2022
TSeptember 20, 2022
Customer Relations Advocate
**********************
330 ****************, Suite 2006
*******, ** 60611
RE: ***************************;
113 Lookout Point
Comfort, ** 78013-5509
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated September 16, 2022, regarding Mr. ****** complaint.
The customer signed up for the ********************** Rewards Program, a subscription service, the same time she placed her check order. Upon her request, the account has been credited six times the amount of $14.95 and the service has been cancelled. We apologize for any inconvenience this may
If ************** has any other questions, he can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
*************************
Client ServicesCustomer Answer
Date: 09/20/2022
Complaint: 18034696
I am rejecting this response because: as noted in the order confirmation I previously attached, I did not sign up for a monthly subscription to anything. I did not receive any emails or information on a rewards program.
Sincerely,
***************************Business Response
Date: 09/27/2022
T
September 27, 2022
Customer Relations Advocate
**********************
330 ****************, Suite 2006
*******, ** 60611
RE: ***************************;
113 Lookout Point
Comfort, ** 78013-5509
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated September 23, 2022, regarding Ms. ****** complaint.
The customer signed up for the ********************** Rewards Program, a subscription service, the same time she placed her check order. In order to receive further assistance with this matter, she needs to contact the Bradford Exchange Reward Program at ************. We apologize for any inconvenience this may
If ************** has any other questions, she can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
*************************
Client ServicesInitial Complaint
Date:09/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am trying to cancel a subscription with "The Bradford Exchange" upon calling several customer service phone numbers, one of which is on their website that states open M-F. I call and say they are closed, I finally get through to a different phone number and the *** is just giving me a run around and asking random questions for information that have nothing to do with my account, they can't seem to find any information in their system on my account but sure are able to keep sending a bill in the mail. For some reason no information on their statement helps then find my account in their system, I get transferred to a supervisor who asks the same questions and we get no where. They make it virtually impossible to cancel. I just want to cancel this subscription that my mother did not sign up for.Business Response
Date: 09/19/2022
September 19, 2022
Customer Relations Advocate
**********************
330 ****************, Suite 3120
*******, ** 60611
RE: *****************
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification dated September 12, 2022, regarding ************** complaint.
Thank you for bringing this matter to our attention. ************ contacted our *************************** via email for an explanation and to cancel the series. As he states he is returning the item Fisherman which shipped on September 1,2022, we have settled the bill.
We apologize for any misunderstanding and if ************ has any other questions, he can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
********************
Client ServicesInitial Complaint
Date:09/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The Bradford Exchange is sending me items that I did not order and sending an invoice. I am sending the items back to them and have emailed my concerns. No business should send items to anyone and force them to pay. I do not want to be reported to a debt collection agency for an item I did not order or want. Any assistance is greatly appreciated. Find attached the most recent letter.Business Response
Date: 09/19/2022
September 19, 2022
Customer Relations Advocate
**********************
330 ****************, Suite 3120
*******, ** 60611
RE: ***************************
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification dated September 12, 2022, regarding Mr. ******** complaint.
Thank you for bringing this matter to our attention. Our records indicate ****************** placed an online order for the Nightmare Before Christmas Halloween Tree.
Our website states:
Each issue will be shipped to you for your review, about one every month or two (pending availability), at the same low issue price and charged to the credit card on which your order was placed. No need to order each one separately
You may cancel your collection at any time with no obligation.
****************** contacted our *************************** via email to cancel the series and advise that he returned the last shipment, Hiding Under Your Stairs. Our records indicate information was provided via email regarding the return procedure.
If ****************** has any other questions, he can contact us directly. Our toll-free number is
************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
********************
Client ServicesInitial Complaint
Date:09/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
4/1/22 order coke cola train set and water tower trying to find out if this was ship as it was going to nephew ****************** ** *****cost about ******Business Response
Date: 09/16/2022
T
September 16, 2022
Customer Relations Advocate
**********************
330 ****************, Suite 2006
*******, ** 60611
RE: *******************************
5038 *****************.Apt.302
**************, ** 76302
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated September 10, 2022, regarding Mr. ******* complaint.
Although the orders for items ********************** Diesel Locomotive and ************ ********** Christmas Accessory Railroad Collection were cancelled and never charged to the customers credit card, no refunds are due for either order. We apologize for any inconvenience caused to the customer.
If Mr. ****************** has any other questions, he can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
*************************
Client Services
ell us why here...Initial Complaint
Date:09/08/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date was february 2021. Company said i ordered a snowman thing which i did not. I have ordered alot from them in the past but not this item. I wrote them immediately that i did not order this item. The company said they shipped item either way. I never received this item either. They sent me bill after bill for ****** which i wouldnt pay them for no reason. I never ordered or received any snowman thing. They then said they attempted to charge my card 4 times for this item but it would not go through. I have zero charges to my card listed and i have had same card listed for last ten years and within last 3 years always had atleast **** dollars in account so there is no way they could have tried to charge it and got rejected. Now they have somehow sent me to collections for an item i never ordered, never received and told them i never ordered that item same day with proof of email. Now my credit score is going to be affected for certain while im in the process of trying to buy a home. I will go to any length to seek compensation of my credit score being hurt for years to come. I would like to file a law suit against them and have proof. I also have proof they have used the same card number to send me other items after they said my card number did not work.Business Response
Date: 09/15/2022
TeSeptember 15, 2022
Customer Relations Advocate
**********************
330 ****************, Suite 2006
*******, ** 60611
RE: ***************************;
8393 *********.
*************, ** 13027
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated September 8, 2022 regarding Mr. ************************ complaint.
Concerning item ************,Havent You Ever Seen a Talking Snowman?,
the account has been settled. Any collection attempts have ceased and the series
cancelled. We apologize for any inconvenience this may have caused.
If ****************** has any other questions, he can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
*************************
Client ServicesCustomer Answer
Date: 09/16/2022
Making false claims and judgemrnts against people is criminal. I never ordered the product in question and added attachments to show that. What you are doing is criminal.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************
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