Business Profile

Auto Warranty Services

Endurance Warranty Services, L.L.C.

This business has applied for BBB accreditation.

Complaints

This profile includes complaints for Endurance Warranty Services, L.L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,470 total complaints in the last 3 years.
1,185 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/22/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My truck is in the shop for covered items. A broken exhaust manifold and a bad cv axle on the passenger side.We submitted a warranty claim on May 6th. Per the dealership and the adjuster they needed to perform an inspection but in order to do that after photos were submitted, Endurance required my truck to be disassembled and wait for an inspector to show up. They refused to set a time and day so it could be planned and i could limit the loaner car cost. They said they do not know when they are coming. After the first inspection you then needed now a 2nd inspection. 3 days later another inspection was done with no response for days. This is now almost 2 weeks since may 6th and you requested now a 3rd inspection. Because apparently the first 2 weren't good enough. You should send inspectors that know what they are doing so you don't drag out this process. Now I am out 1200 dollars for a loaner cause you can't approve a repair in an adequate amount of time. This could have been scheduled so I could have driven my truck til the inspection was ready to be performed eliminating the added cost. This warranty is for repairs to worn and broken parts the parts requested are a covered loss under the warranty. Unless you send some scientist to determine the cause you need to pay for it. That is what I pay for. Now I expect since Endurance delayed the process Endurance pay for the rental as part of the repair cost because Ebdurance delayed this and REQUIRED a tear down and my truck to sit for days and weeks without an answer from Ebdurance. I need to be reimbursed for your inspectors and your adjusters incompetence ************** loaner is 50 dollars per day starting on May 6th it is now the 22nd and they just approved the repairs today to be done.
Business Response
Date: 05/29/2025
On 5/6/25, ********* Ram contacted Endurance to file a claim for repairs under the consumers vehicle service contract. The repair facility stated that the vehicle was driven in with a ticking noise and a clunk from the front end. The repair facility reported that the right-side exhaust manifold was cracked and that the right front CV axle was loose. They recommended replacing the exhaust manifold and CV axle. Endurance dispatched an independent, third-party inspector to verify the repair facilitys findings.
The inspection report confirmed the ticking noise from the exhaust manifold and that the CV axle had excessive play at the connection to the differential. Endurance requested that the repair facility obtain the consumers authorization for further diagnosis to confirm the cause of failure and the extent of the damage. The repair facility informed Endurance that the teardown was completed and that they were ready for inspection.
Endurance dispatched an independent, third-party inspector to verify the repair facilitys findings. The inspection report confirmed that the heat shield for the exhaust manifold had been removed and verified that the manifold was cracked. However, the repair facility didnt demonstrate the cause of the CV axle failure. Endurance requested further diagnosis of the CV axle,which they performed. To expedite the claims process, Endurance asked the repair facility to provide a digital inspection. The inspection report confirmed that the splines on the CV axle were damaged. The claim was authorized for a total of $2,927.66.
After receiving this complaint, a manager from Endurance contacted the consumer to discuss the details of the claim. In the interest of customer satisfaction, ********************** offered the consumer a goodwill amount to assist with the rental charges, which the consumer accepted. We appreciate the opportunity to address this concern.
Best Regards,
Endurance
Initial Complaint
Date:05/22/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
At the beginning of April. I took my 2012 ***** Impala to *** ****** ********* Buick GMC ******** in ********, ** to perform a diagnostic test to figure out what was wrong with my car. I called Endurance to see if they could cover the mechanical problems of my car, however, they said that they would not cover those costs. Because of this, I requested them to cancel my H31**303835363538**38H with them that same day and had them put in a request to get my money back. They wanted me to give them the mileage on my car to determine if I am eligible get a refund. They told me it would take 6-7 weeks to process the refund. I called back in the beginning of May, and they said that I would not be able to get a refund back. I still receive letters from that my H31**303835363538**38H had lapsed, but I had cancelled them back in April. I feel like I&#**;m entitled to a refund as I had not used their services while I was with them. My vehicle service # is EADV187959453.
Business Response
Date: 05/29/2025
Upon receiving this complaint, an Endurance Resolutions Specialist contacted the consumer to address their concerns. Endurance and the consumer are actively working toward a mutually beneficial resolution.
Customer Answer
Date: 05/29/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ******
Initial Complaint
Date:05/22/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I got a quote from this company and went a different direction. I still get 3 or 4 emails from them a day. I tried using the unsubscribe link but it sends to a bogus email address and I get a reply stating it is an undeliverable email. Tried going to their website directly but same result. How do I get them to stop.
Business Response
Date: 05/30/2025
Upon receipt of this complaint, an Endurance Resolutions Specialist attempted to contact the consumer to address their concerns but was unable to do so.

We are sorry about any confusion Endurances emails have caused the consumer, and as a result of the consumers complaint, our company placed the consumer on our internal Do Not Mail database and unsubscribed him from the emails to ensure he does not receive any future email advertisements or communication from our company.

If you need any other information, please do not hesitate to contact me directly by email at ********************************************* or by phone at *************.
Initial Complaint
Date:05/20/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
in January of 2024 I purchased an aftermarket warranty from Endurance. From the start there were minor issues such as the funds being taken out of my acct to start the ********************** before the date we agreed on. When you call customer ********************** you get different information from different reps. ***** to purchasing the warranty I asked if there were issues with taking my vehicle to the dealer and using *** parts and I was advised there was no issue using either with Endurance. They misled me, what they failed to tell me that if I chose to go to the dealer, who typically uses only *** parts that they would only pay a small portion if any at all.Just today my service advisor at *** advised me that he submitted my claim for the compressor and that Endurance has given him two choices:1. Be forced into using an aftermarket kit that includes the compressor and a myriad of other items for considerably less than just purchasing the *** compressor from the dealership.2. If I chose to go with the *** compressor I would have to pay the difference between the aftermarket price and the *** compressor AND the dealership would have to sign a "mid diagnosis disclaimer, " basically holding the dealership responsible for not replacing the parts that are included in the cheap aftermarket kit.The dealers position is that they won't sign a waiver regarding parts they haven't installed or handled. I agree. The dealership will warranty the compressor but only if the dealership signs. a waiver saying if any of the other parts that haven't been diagnosed malfunction, that the dealership is responsible. The dealer won't do that. I called and have been given the run around and told those are my only two options. When asked if I cancel the warranty will that impact THIS CLAIM that has already been filed and ****** S in claims advised the leader she asked said that its possible that my claim would be denied. If I file prior to cancelling it should have no impact on the claim previously filed.
Business Response
Date: 05/29/2025
On 5/14, *** of *********** South contacted Endurance to file a claim for repairs under the consumers vehicle service contract. The repair facility stated that the vehicle was driven in with a concern that the air conditioning was not working correctly. The repair facility reported that the air conditioning compressor was not functioning. They requested an air conditioning compressor. The claim was adjudicated and authorized per Section III(B), which states:
B. Replacement of Eligible Components may be made with original equipment manufacturer parts, non-original equipment manufacturer parts, re-manufactured parts, or used parts at Administrators discretion.
Endurance informed the repair facility that a new aftermarket air conditioning compressor from a trusted vendor could be shipped to them or that they could accept a betterment for the repair. The repair facility stated they wouldnt accept outside parts and accepted the betterment.
Upon receiving this complaint, Endurance initiated a comprehensive review of the claim. A manager from Endurance contacted the consumer and explained the outcome of the review. The claim was authorized for a total amount of $2,281.84, and the consumer confirmed that the concern was now resolved. We appreciate the opportunity to address this concern.
Best Regards,
Endurance
Initial Complaint
Date:05/20/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a 2014 2500 ram pickup truck that I recently noticed a bumping, clicking and loud humming sound from the truck, I brought it to a local certified mechanic as well as dodge dealership ( second opinion) in which both facilities diagnosed the rear differential as being the problem. My local mechanic contacted endurance , which issued a case number and sent out inspectors, The total cost of the repairs comes to $5183,49 and endurance, after numberous hours on the phone and conversations with the company , endurance said they only covering $1606,82. They also refused a rental car for me while the truck was at the mechanics even after they had a case number, After personally speaking with a representative ( a very rude and insulting one at that) I was not given any explanation why its not covered except that they said it was all covered and clearly speaking with my mechanic its not. I have the highest coverage endurance covers and it clearly states that the part is clearly covered in their contract, Its clear this is breaching their contract. My contract has been paid in full and now that I need the warranty coverage, its not there for me. Not to mention, I have been without a vehicle for several weeks which I am in need for my type of work. I am pleading and hoping the BBB can assist in resolving this issue and getting my repair paid for.
Business Response
Date: 05/28/2025
Upon receiving the complaint, an Endurance Resolution Specialist contacted Mrs. ********* to address their concerns. Endurance appreciates the opportunity to resolve the matter.
Best Regards,
Endurance
Customer Answer
Date: 05/29/2025

Complaint: 23357262

I am rejecting this response because:
Endurance only paid a portion not the entirely of the cost. They chose to only allow the mechanic to put cheap parts in( from auto zone) that clearly break down within under 200 miles and would put the client in the same situation. They didn't want to follow protocol of what "dodge uses. They also woukd not pay the mechanic the normal hourly rate of $125 instead paid $110 an hour, leaving the cost difference to the client. This practice is absolutely disturbing and unethical not to mention false advertising " that there would be no cost to you" that they advertise falsely.
They have caused my truck, that i need to go to and from work, to be our of commission and held hostage for 3 weeks because of lies, unnecessary hours spent on the phone with endurance, emails and so forth. Because of this I have loss of wages because of their incompetence and unstructured infrastructure. I wonder if they train their representatives how to make sure the company does not pay or abide by their contract. I believe Endurance is still responsible for my loss of wages which are equal to $1700 plus.
Endurance should be shut down for false advertising, breech of contract,moral and ethical absence and so forth.

Sincerely,

******* *********
Business Response
Date: 06/03/2025
On March 26, ************************** submitted a claim regarding the contract holder's vehicle that was making abnormal noises. The diagnostic report recommended replacing the rear differential pinion and bearings, Endurance approved $1,324.24 for the covered repairs, which included a two-year warranty.

On May 6, the vehicle began to show issues with the rear differential again. However, Endurance denied the claim because this component had been previously repaired, and an active parts and labor warranty was still in effect.

On May 12, after reporting additional issues, Endurance authorized the covered repairs totaling $3,548.14. For any further assistance the contract holder may contact Specialist Chenique at ************.
Customer Answer
Date: 06/03/2025

Complaint: 23357262

I am rejecting this response because:

Sincerely,

******* *********
Initial Complaint
Date:05/20/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 7/12/2024, I purchased a contract with Endurance Warranty for my 2017 Jaguar XF. I never needed to use the services until now. On 4/29/2025 I had my vehicle towed to Checkered Flag Jaguar Land Rover Service Center to be diagnosed due to the vehicle riding rough and the check engine light coming on. I have the dealership all of my info regarding Endurance claims. I was sent an email with the recommended repairs and was told that a combustion test was needed as well. After approving the combustion test along with the initial diagnosis, the dealership filed a claim on my behalf with Endurance Warranty. On 05/08/2025, I was contacted via text by the dealership stating that Endurance Warranty is requesting the three most recent oil changes invoices. I submitted them to the dealership. On 05/13/2024, I received a message from the dealership stating that my claim was denied and I needed to call Endurance Warranty. I IMMEDIATELY called the claims department inquiring about the reason for denial. I was told, by the claims specialist that my claim was denied for there being an overage in interval mileage on one of the invoices by 1625 miles and that if I could send in another invoice showing that I had my oil changed between June 2022-June 2023 that my claim could be reevaluated. I sent in a fourth invoice showing an oil change in between the time frame that I was given. On Thursday, 05/15/3025, I called into Endurance Warranty claims department to check on the status of my claim and was told that it hasnt yet been reviewed and to check back next week. On 05/19/2025 which was the following Monday, I called once again into the Endurance claims department to check on the status of my claim just to be told that it was denied again. When asked the reason, the claims specialist stated that it was due to not maintaining fluids because my oil was low during the pre check of my oil change by 0.6 quarts. I now I cant even appeal it because they are giving me the run around.
Business Response
Date: 05/29/2025
An Endurance manager has contacted the consumer to address her concern. The manager has received additional information from the consumer which is currently under review.
Regards,
Endurance Resolutions
Customer Answer
Date: 06/01/2025

Complaint: 23356537

I am rejecting this response because:
I was the one who had to contact the business to see if there was going to be any resolution for my vehicle being repaired. I was met with disrespect and was told that my claim would remain denied. After asking to speak to someone to appeal, i was on hold for an hour before being transferred to the wrong department. I was told that someone would get back to me and I have yet to hear back from anyone. I spoke with a resolution specialist name **** who stated he will see if he could have my claim reviewed again and he will give me a call back that same day. That was last week and I still havent heard from anyone.

Sincerely,

******* ********
Business Response
Date: 06/06/2025
We appreciate the opportunity to address the consumer's concern. An Endurance manager has contacted the consumer and resolved the matter.
Regards,
Endurance Resolutions
Initial Complaint
Date:05/20/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint due to Endurance Warranty Services' improper handling and bad-faith denial of a legitimate warranty claim regarding my 2014 Chevrolet Silverado 1500 High Country (6.2L V8 engine), as well as their continued failure to provide consistent communication or resolution.Details:On May 1st, I submitted a warranty claim after experiencing a mechanical failure (broken valve spring) with my vehicle a failure clearly covered under my policy as it involves an internal lubricated part.Despite proper maintenance, regular oil changes every ********** miles, and the use of professional-grade ****** additives recommended by many dealers and certified shops, Endurance denied my claim. Whats worse, my repair shop was told three conflicting reasons for the denial by four different Endurance representatives:1. The engine was allegedly low on oil2. The claim was voided due to use of BG additives 3. The fact that I drove the vehicle in disqualified the event This inconsistency reflects either poor internal communication or a deliberate attempt to evade responsibility.I then followed instructions from Endurance to submit a formal appeal via email, outlining the situation in detail. Instead of addressing the appeal, I received a one-line reply instructing me to call them despite the fact that I had previously called and was told all appeals must be handled in writing via email.
Business Response
Date: 05/28/2025
On 5/1/25, Service Street contacted Endurance to file a repair claim under the consumers vehicle service contract. The repair facility stated that the vehicle was driven in with the check engine light illuminated and flashing and that it was running rough. They reported multiple diagnostic trouble codes and that the valve spring for cylinders 5 and 8 were broken. They recommended replacing the valve springs. Endurance dispatched an independent,third-party inspector to confirm the repair facilitys findings.
The inspection report confirmed that with the bank one valve cover removed, the cylinder five exhaust valve spring was broken. Endurance requested the oil maintenance documentation to ensure the contract holder's maintenance requirements were met. Upon reviewing the consumer's maintenance documents, it was found that on two separate oil change invoices, an aftermarket oil additive was used during the oil changes. According to the owner's manual, adding any additives to the vehicle's oil is not recommended. Due to the aftermarket oil additives, the claim was excluded per Section VIII(I),which states that coverage is not provided for:
I. Damage caused by preignition detonation, pinging, improper/contaminated fuel, fuels containing more than ten (10%) percent ethanol (if the engine was not manufactured for this mixture), excessive fuel conditions, lean fuel conditions, clogged fuel injectors, improper lubricants or improper engine adjustments.
Upon receiving the complaint, a manager from Endurance contacted the consumer and explained the details of the claim. We appreciate the opportunity to address this concern.
Best Regards,
Endurance
Initial Complaint
Date:05/19/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have asked this business to stop sending me solicitations to my address as well remove my address and email ****************************** and they has failed to do that. I am not interested in doing business with this company, and I want the emails and mail to stop coming to my mailbox,
Business Response
Date: 05/23/2025
Please be advised Endurance vehicle service contracts are offered in over ***** automobile dealerships as well as direct-to-consumers via the internet, television commercials and direct mail promotions. The consumer received a mailed advertisement for products sold by Endurance.
We are sorry for the frustration that Endurance's mail piece caused Mr. ********* and as a result of the consumer's complaint, our company placed the consumer on our internal "Do Not Mail" database to ensure that they do not receive any future direct mail advertisements from our company. Please allow up to 10 business days to process this request. The consumer may still receive additional mail pieces sent during the processing time.
Customer Answer
Date: 05/23/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I am satisfied with the response that Endurance has provided and I trust the company. This complaint can be closed.
Sincerely,

****** ********
Initial Complaint
Date:05/19/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a warranty for my older vehicle 4/10/25. Vehicle has been running fine since purchase in October 24. Never thought of needing an extended warranty but I learned my ****** when I forked up tons of money for another car. Was referred to endurance because they have been considered better than their competition car shield, apparently not! So far 2 payments have came out of my account for the ******************** and Ive used not one! The vehicle shut down and didnt even turn over on 5/12 which was so odd to me being that we just had the car serviced for a tune up and an oil change. The car was sent same day to the mechanic who swiftly requested a claim. Within a day they denied the claim after speaking with my husband because he mentioned the vehicle had a shake to it the last time he drove it. Regardless of that comment we had not had an issue with the car turning over. Now its not cranking at all and stuck with our mechanic! Endurance refused to pay for the services while we are paying $189 for an extra form of insurance. Its insane! To be tossed around to several people, then told in order to cancel I have to get a document notarized in order to cancel the services. This has been a nightmare! One week without my vehicle and they could care less. Had no problem taking autopay and refusing to answer the phone! Steer clear from this fraud of a company its insane that today with paying for a service you are literally never assured of receiving said services! Just people stealing your **** money
Business Response
Date: 06/04/2025
Hello, Endurance was not able to locate the consumer with the information provided. Please provide an Endurance contract number so that we may assist.
Initial Complaint
Date:05/19/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi I purchased a extended warranty for my vehicle 3/27/25 t I paid $120 to start the contract then I paid another $120 in April I was told if I was unhappy that I could cancel at anytime and be reimbursed there was a situation that occurred between endurance and the company that I was getting my vehicle fixed at it became unprofessional on the company endurance behalf I witness them hang up on the employee calling on my behalf he tried explaining and correcting a miscommunication but they kept over talking and hanging up it became to much and embarrassing that i decided I no longer wanted to do business with a company so unprofessional not 1 representative but 4 I later called in to cancel and report the incident I spoke to a supervisor who informed me that because of my experience that I would receive a full refund he also told me to fill the form have it notorized I did the following day 5/13/25 and i faxed them with confirmation I call in to confirm they received it I spoke female who told me she was reaching out to department to have my refund expedited and the male representative who noted my incident and sent me the form told me a check would be sent in the amount of $240.00 the female stated because I paid two separate ways it would be put back on my card today I called to verify and the female representative was extremely rude in my opinion and told me that I wasn't receiving a refund 1st reason she gave was that the department handling this said I was in the negative then when I said I would like speak to a supervisor she told me no and that the supervisor would tell me the same I asked her why was she speaking for a supervisor regardless of what they would tell me I'm requesting to speak to a higher up she said they're listening to this call so then I she said the decision is final and also because of your miles so I said even though i was told by a supervisor I would receive a check by mail because of incident and they wouldn't speak a supervi
Business Response
Date: 05/23/2025
After receiving this complaint, an Endurance Specialist contacted the consumer and resolved the situation. We appreciate you bringing this matter to our attention.

Best regards,
Endurance

Customer Answer
Date: 05/23/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *****

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